136 comments found.
Hello, I have a few questions. I really love the shortcode options you have for your theme. They are outstanding, actually. But the documentation indicates that the homepage is constrained to 3 layout options. Is it possible to use Visual Composer to create a homepage layout (rows, slider, content areas) and insert short codes to display content in instead of using the TRX shortcodes? Also, I have a questions about the formatting for the blog list. There is no excerpt text in the blog list demo (classic style), only the title and featured content display with their alignment as centered. Is this adjustable? The demo layout of the classic style list has the title and featured content aligned to the center. Is there a way to change the alignment to the left and add the excerpt text content?
Dear Ndlon,
Thank you for your interest in our theme!
Sure, it is possible to use the Visual Composer and any other shortcodes, http://prntscr.com/f7z5du but please note that you might need to add the CSS styles for those non-trx-shortcodes.
As for the blog style, sure, it is adjustable. For example, for this page: http://politics.themerex.net/category/post-formats/, you should go to Posts – Categories – Post formats & All widgets Theme Options – Blog and Single – Single Page and select Blog Style as Blog Excerpt http://prntscr.com/f7zaap, then define the Excerpt maxlength for Streampage http://prntscr.com/f7zbhr and this will be the result http://prntscr.com/f7zbr8 . The procedure is the same for this page http://politics.themerex.net/category/post-formats/post-formats-fullwidth/ , just the Post formats fullwidth category should be selected: http://prntscr.com/f7zci7 It is possible to align the image to the left Posts – Categories – Post formats fullwidth category – Theme Options – Blog and Single – Single Page – Dedicated location – http://prntscr.com/f7zd1u and the page will look like this: http://prntscr.com/f7zdj8
Best Regards,
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket at this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com. Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
How do I turn off the lightbox on the “blogger” VC element? I just want it to link to the article not the image.
Dear Customer,
Please add this piece of code to Theme Options – Custom CSS in your admin:
.relatedPostWrap article .thumb { pointer-events: none !important; }
Please note that your support has expired. In order to get some professional support assistance, please prolong your support service and feel free to click on banner “Get Support” to contact our support team.
Best Regards,
Hey, I really loved the theme. I am just looking for PopUp module which you guys have implemented for Login. Can I buy only that? If yes, please let me know the price. Thanks
You may contact our partner customization studio Mockingbird to get a price of separate PopUp module. Feel free to submit a request for our partners at https://mockingbird.ticksy.com
There are no samples of events on the event calendar. That functionality is important to me, can you guys add some so I can see how it looks and works?
Hello,
Thank you for your interest in our theme!
Sure, please see the event added in all day, month and list view:
http://prntscr.com/dz6kzo http://prntscr.com/dz6l73 http://prntscr.com/dz6leaPlease let us know in case of any further issues or difficulties.
We are more than happy to assist!
So there’s no way to RSVP/manage RSVPs? It only links out?
RSVP requires to use additional plugin: Event Tickets. Feel Free to try using this plugin into your theme
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hello, I got problem, conflicts with Visual Composer, how to solve this issue?
Dear Customer,
Thank you for purchasing the theme!
The issue needs to be investigated closer in this case, so could you please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Best Regards,
Hi,
I think, the “Never Forget” reference link is not valid any more. But we still love your theme. <3
Cheers.
Dear Yokozuna,
Could you please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks,
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
So can multiple users create an account on this site, or i for just one politician
Hello,
Sure, the theme is for Wordpress and Wordpress platform allows creating multiple users and accounts.
Thank you for your interest in our theme,
In case you had any issues submitting support tickets or using our support ticket system recently, please do not panic. All you need to do is either to create the ticket again or send your request to _Presale questions category which does not require purchase code verification.
Unfortunately, the issue occured for some reasons which were beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
Hello,
I was trying to submit the ticket but it said the purchased code invalid. how to solve this?
well actually I just wanna know how to add new font on slider?
Dear Customer,
Could you please submit a pre-sales ticket with your purchase code so that we can verify it and take a closer look into the issue.
Thank you,
I want to buy, but I have problems opening preview on my iPhone. The site crashes and the slider is huge. It is not compatible?
Hello,
Please, contact us via the ticket system with your Iphone version and the screenshot of the issue. It will be faster and more effective.
Just click on banner “Support Sys” on the item page and create the Pre-Sales ticket.
The information on our support team working hours is specified in the Support section on the theme page.
Thanks
How do you edit “Menu Description”?
Dear Customer,
Thank you for purchasing the theme!
Please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks,
Hi! Can you please tell me if 24 hours time format is available in your theme?
Hello,
The time formatting is a standard Wordpress option not the single theme option. You can select the H:i format in Wordpress admin in Settings – General – Time Format section http://prntscr.com/bczh7u Feel free to learn more about the Time and Date formatting options in Wordpress from this link http://codex.wordpress.org/Formatting_Date_and_Time
Thank you for your interest in our theme!
Hey, the Popups are appearing below the footer and the navigation color is not changing with the main navigation text settings. Please advise.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
Thanks,
I think nobody needs more presales question. I am using more themes from ThemeREX and If I got only a very small problem, ThemeREX Support is always ready to discuss and solve it in shortly. I like it. I always check first for our new projects if ThemeREX already has something, just because I am sure, they will not leave me alone in the customization time. Go ahead, ThemeREX, thank you.
Dear Yokozuna,
Thank you so much for your warm and nice feedback! We are happy to have you as our customer!
Thank you for your loyalty and feel free to get in touch with us any time to get help and assistance,
Thank you,
As both binghamdesign and Youngwes2004 have pointed out, WP 4.5x broke a lot of websites. Another complex theme I purchased here have been updated to solve the problems. Would you tell those of us who are thinking of purchasing your theme if the conflicts, etc. have been resolved? I’m holding off on purchasing until I hear back from you.
Hello,
Yes, these conflicts with WordPress 4.5 was fixed in the recent update 2.7, so please feel free to purchase this theme.
Best regards
I’m with Youngwes2004 in this. WP 4.5 conflicts with Visual Composer. Please let us know when this plans to be addressed.
Hello,
Please contact our support operator, via our ticket system https://themerex.ticksy.com/ and we’ll gladly provide you with the latest plugin version. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Have a great day!
