134 comments found.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
How do I turn off the lightbox on the “blogger” VC element? I just want it to link to the article not the image.
Dear Customer,
Please add this piece of code to Theme Options – Custom CSS in your admin:
.relatedPostWrap article .thumb { pointer-events: none !important; }
Please note that your support has expired. In order to get some professional support assistance, please prolong your support service and feel free to click on banner “Get Support” to contact our support team.
Best Regards,
Hey, I really loved the theme. I am just looking for PopUp module which you guys have implemented for Login. Can I buy only that? If yes, please let me know the price. Thanks
You may contact our partner customization studio Mockingbird to get a price of separate PopUp module. Feel free to submit a request for our partners at https://mockingbird.ticksy.com
There are no samples of events on the event calendar. That functionality is important to me, can you guys add some so I can see how it looks and works?
Hello,
Thank you for your interest in our theme!
Sure, please see the event added in all day, month and list view:
http://prntscr.com/dz6kzo http://prntscr.com/dz6l73 http://prntscr.com/dz6leaPlease let us know in case of any further issues or difficulties.
We are more than happy to assist!
So there’s no way to RSVP/manage RSVPs? It only links out?
RSVP requires to use additional plugin: Event Tickets. Feel Free to try using this plugin into your theme
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hello, I got problem, conflicts with Visual Composer, how to solve this issue?
Dear Customer,
Thank you for purchasing the theme!
The issue needs to be investigated closer in this case, so could you please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Best Regards,
Hi,
I think, the “Never Forget” reference link is not valid any more. But we still love your theme. <3
Cheers.
Dear Yokozuna,
Could you please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks,
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
So can multiple users create an account on this site, or i for just one politician
Hello,
Sure, the theme is for Wordpress and Wordpress platform allows creating multiple users and accounts.
Thank you for your interest in our theme,
In case you had any issues submitting support tickets or using our support ticket system recently, please do not panic. All you need to do is either to create the ticket again or send your request to _Presale questions category which does not require purchase code verification.
Unfortunately, the issue occured for some reasons which were beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
Hello,
I was trying to submit the ticket but it said the purchased code invalid. how to solve this?
well actually I just wanna know how to add new font on slider?
Dear Customer,
Could you please submit a pre-sales ticket with your purchase code so that we can verify it and take a closer look into the issue.
Thank you,
I want to buy, but I have problems opening preview on my iPhone. The site crashes and the slider is huge. It is not compatible?
Hello,
Please, contact us via the ticket system with your Iphone version and the screenshot of the issue. It will be faster and more effective.
Just click on banner “Support Sys” on the item page and create the Pre-Sales ticket.
The information on our support team working hours is specified in the Support section on the theme page.
Thanks
How do you edit “Menu Description”?
Dear Customer,
Thank you for purchasing the theme!
Please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks,
Hi! Can you please tell me if 24 hours time format is available in your theme?
Hello,
The time formatting is a standard Wordpress option not the single theme option. You can select the H:i format in Wordpress admin in Settings – General – Time Format section http://prntscr.com/bczh7u Feel free to learn more about the Time and Date formatting options in Wordpress from this link http://codex.wordpress.org/Formatting_Date_and_Time
Thank you for your interest in our theme!
Hey, the Popups are appearing below the footer and the navigation color is not changing with the main navigation text settings. Please advise.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
Thanks,
I think nobody needs more presales question. I am using more themes from ThemeREX and If I got only a very small problem, ThemeREX Support is always ready to discuss and solve it in shortly. I like it. I always check first for our new projects if ThemeREX already has something, just because I am sure, they will not leave me alone in the customization time. Go ahead, ThemeREX, thank you.
Dear Yokozuna,
Thank you so much for your warm and nice feedback! We are happy to have you as our customer!
Thank you for your loyalty and feel free to get in touch with us any time to get help and assistance,
Thank you,
As both binghamdesign and Youngwes2004 have pointed out, WP 4.5x broke a lot of websites. Another complex theme I purchased here have been updated to solve the problems. Would you tell those of us who are thinking of purchasing your theme if the conflicts, etc. have been resolved? I’m holding off on purchasing until I hear back from you.
Hello,
Yes, these conflicts with WordPress 4.5 was fixed in the recent update 2.7, so please feel free to purchase this theme.
Best regards
I’m with Youngwes2004 in this. WP 4.5 conflicts with Visual Composer. Please let us know when this plans to be addressed.
Hello,
Please contact our support operator, via our ticket system https://themerex.ticksy.com/ and we’ll gladly provide you with the latest plugin version. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Have a great day!
?The current wordpress update breaks your visual composer. no longer able to update your theme via visual composer.
Hello,
Please contact our support operator, via our ticket system https://themerex.ticksy.com/ and we’ll gladly provide you with the latest plugin version. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Have a great day!
I cant – Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hello, please contact me directly via email cole@themerex.net with your website credentials so i could assist you. Looking forward to hear from you!
Sent, Thank you
Welcome! you will receive a reply shortly. All the Best!
PreSeales Questions Hi,
I am looking for a theme for a client that is very easy and simple to install and use. It needs 2 particular features or elements:
1. Easy placement of links in right sidebar/widget – It looks like the text widget should take links (to newspaper articles etc.). Is that correct? Do you just go into the widget area and choose a text widget and add your text containing the link? If it is more complicated could you give the steps? 2. In your Right Way theme in the blog – when you click from the Blog – Masonry – 3 columns with sidebar, and the following page and go over to the full blog text page it seems to read full across the page with the exception of the timeline as a left sidebar display. Is is correct that we can use the Blog Classic with sidebar as the template page format instead of that? We want to set up a single sidebar/widget and have it show on all pages throughout the site. The demo page shows a bunch of short formats but I would assume a single post could be the only post on that page. Is that correct?
Questions:- Although I see mention of multiple header options it looks like still only a small area is available at the top for a logo instead of a full width more typical header graphic. What are the dimensions available at the top of the page for logo and/or header graphic? Do you offer a header option that has a full width header graphic across the whole page? It looks like the menu limits the logo space to about 1/2 of the page width or less.
- Aside from the obvious need for us to provide our own images, are there any extra steps necessary to make it look like the demo or is it fully ready right out of the box? If steps are needed to make it look like the demo what are those steps? The primary page formats we want to use are just the Blog – Masonry – 3 columns with sidebar, and the following page you get when clicking on a particular article. (Not the one in demo but the Blog Classic with sidebar)
- Does your support include answers needed to get it up and running to look like the demo (again not referring to image content but including image slots as they appear on the page with Blog Masonry 3 columns with sidebar)?
We will get the full 12 months of support. Do you include theme upgrades during this time?
Thanks so much for taking time to answer these questions, Columbia Jones
Hello columbiajones,
Thank you for your interest in our theme. 1. You will be able to place text widget into any sidebar. The Text Widget is one of the most commonly used WordPress widgets that comes with every WordPress installation. It allows users to add text, video, images, custom lists, and more to their WordPress websites so all what you need to do is go to Appearance => Widgets in the WordPress administration screen; open the sidebar to which you wish to add the Text Widget; find the Text Widget in the list of Widgets; click and drag the Widget to the spot you wish it to appear; add the text or HTML code to the Widget box.
2. In the Post Options section, you can flexibly customize the appearance and behavior of each of the post: select or hide the slider above the post, select and set sidebars and their position (or hide the unnecessary ones), set up the display of different parts of the page and the post (information about the author, related posts , a comment block and many more). There are default settings for each post that are specified in the category to which the post belongs. If the settings are not specified in the category, then they are inherited from the overlying category. If there is no settings specified in any of the parental categories, the settings indicated in Appearance – Theme Options – Blog will be used so you will be ably to use the same sidebar for all posts as well as set particular sidebar for separate post.
3. Concerning header and logo. You will have an option to change body style, menu style as well as logo position, height, etc.:
Logo height – Main logo height (in pixels). Logo top offset – Top offset for the main logo (in pixels) in the header (main menu) area. Logo alignment – Logo’s place – left, center or right.
Thus, you will be able to customize menu bar as well as logo up to your requirements, anyway our support operator will gladly assist you in case you meet any difficulties.
4. Once you install the theme and import dummy date, you will have absolutely the same website as you can see on our demo page so if you like default layout and settings, all what you need to do is to replace images and text on yours. You may choose any blog page you like as your main blog streampage.
5. Feel free to contact our support operator in case you meet difficulties in installation and theme settings, we’ll gladly assist you to set everything the way you need. We’ll gladly assist you with all your questions. All our customers receive notifications via email once we release an update so you will be able to download the latest theme version even if you are not using our support.
I hope you will become our regular customer and we’ll be glad to assist you to create an attractive website.
Have a Great day!
