132 comments found.
Hi,
where is the option to disable “search” icon on main menu and cross to open lateral menu ?
Thanks for help.
Hello,
1 – Appearance > Theme Options > Layout
2 – Appearance > Menu, see theme locations
http://freevision.ticksy.comKind regards.
Hi,
in team members > Excerpt, I need to integrate html code (like a href) how to do that ?
Thanks for help.
Hello,
No HTML code allowed for that fields, but could be sorted out, please submit a ticket via http://freevision.ticksy.com and share more details.
Kind regards.
Ok I submit right now 
Hello,
The website that I created on the theme is not coming up any longer! I wonder if it’s because of the new wpcloud updates! I have submitted a ticket a few days ago. I appreciate your help!
Hello, thanks for contacting us. For sure recently we released an update for this matter. If you’re still using an old version of theme please update along with bundled plugins. btw may I have your ticket ID please? Regards
Private Ticket #749410
Your ticket responded. Best Regards
Thanks for your response. If you look at my Admin panel, everything is updated except Visual Composer.
I need to buy its license activation to fix the problem? If so, This has never came to my attention when I purchased the theme?
Your ticket responded. Best Regards
Hi,
If I bought the theme, can u share PSD files please ?
Hello,
Sorry, as we not advertised so, no PSD files are available. But if you need some specific part of the theme please let us know.
http://freevision.ticksy.comKind regards.
Just the home page or elements (like menu, font) is it possible ?
Hello,
We get your email, we will try to respond it ASAP.
Kind regards.
Hi, I still waiting your e-mail :/
Hello as I remember I’ve responded an email who asked for PSD file of theme. Was that you? Thank you.
I reply you, i need home page or elements or more if you had.
Hi, I sent once again. Regards
Tell me when U send your email.
.
Right after you asked. Thank you.
I must ask my request again ? I still not receive your e-mail.
Hello, I’d like to inform you that no PSD file generated to build WPCLOUD theme since the begining. I’d be happly provide you if it’d be exist. This is why can’t help you on this matter. Apologize!
Best Regards
hello, after i Install the theme and upload the Dummy Data the homepage stays only blank.. do you know why?
i found out its because of the loading screen.. did you already know a isue like this.. and what can i do?
Hello,
If you are using WP 4.5 version probably you have installed older version of WPCLOUD theme. We have released an update that waiting in approval queue yet. Please check back sooner and update your theme and all the bundled plugins.
Kind regards.
ok thanks alot. where can i add/change the copyright Text, i see only the Widgets section.
You can change via “Footer” sidebar where located in widgets section. Regards
Thank You!
Cheers.
from where do you have the service_icons ?
Hello,
Can you explain it please? Which icons and where do you want to use them.
http://freevision.ticksy.comKind regards.
is it posible to change the scroll offset? and if yes where?
Hello,
Please clarify your question, I don’t think I get it. For further support, please post a ticket on http://freevision.ticksy.com
Kind regards.
Hi, I have downloaded the dummy data. For the menu, I just changed the menu names and labels to what I wanted. Now nothing works fine. Please help!
Hello,
Probably responded your ticket, if not yours, please submit a ticket on http://freevision.ticksy.com and share more details, let us see it in place.
Kind regards.
Hello,
I submitted a ticket 5 days ago and have not received any response yet. I appreciate if you guide me or send me a clear document on how to set up the portfolio page. Regards, A
Hello,
Sorry bu there is no ticket without an answer, and clearly remember responded your ticket recently.
Kind regards.
Hi, yes you asked for the admin login and I provided for you right away. After that, I haven’t heard form you.
I appreciate your follow up.
Regards, A
OK, let me check now…
Look forward to your response.
Hello, your ticket has responded. Regards
Hello! We bought your incredible Template but the problem with the overlay menu already exist. We opened a ticket on 5th Feb, but no replies. Can you help us please? Ticket n° #661132
Good morning! Sorry to insist, but can u solve asap this problem?
Hi, apologize for delay. Your ticket has responded. Please provide required parameters. Regards
Hello! Great Template with beautiful functions and icons! Just a pre-sales question:
On de demo, if i try to open the blog or a post in the portfolio, from my mobile or from the Chrome mobile-inspector i can’t return on the homepage with the red-menu in “overlay”.
is it possible add ne pages and link to the home? Thx in advance
Hello, thanks for contacting us. Appreciate.
as for your case it’s bcoz our demo hasn’t been updated. This issue can be solved easily. Regards
Hello!! when u can upload the new version? 
I need this beautiful theme! <3
hello!! can u upload a new version with the adjusted overlay menu?
Hello, we’ll handle your issue. Thank you.
Can you point me to the directions for putting the countdown on the homepage?
Hello,
As I responded your ticket, that could be found as a Visual Composer plugin. Please check your ticket for further information.
Kind regards.
Hiya, when are you going to solve my problem? It is nearly a month I am waiting for help! Please, can you help me and check my tickets?
Hello,
Sorry about that, there is no ticket waiting to be responded by now.
Kind regards.
Hello, i just bought template, but i can’t launch this. I don’t know wordpress. How can I launch this template at only localhost like other templates? Not on worpdress. Thanks :/
Hello, I see no purchase badge on your name.
This template bought, my friend, username “lamell”, because i have unknown problem at enter my pay card on this web. I bought over his account another template.. I dont know worpress :/ and I paid about 56$
please any help? I need this template but not on wordpress :/ ... thanks for every help how launch this template for exam. on localhost thanks
Hello, WPCLOUD theme is only available for wordpress NONE-HTML. Thank you.
Hi, nice theme=) do the theme files include PSD templates?
Hi, thanks for contacting us. Yes, only a homepage I can provide. Regards
How do you set the social icons in theme options? I tried # for now, as well as full ur.. nothing shows on site
Hello, thanks for contacting us. Please make sure you’ve set required parameters via Appearance > Theme Options > Social > General, Accounts section. That’ll help. Regards
Hi ?’ve a question. I want to use latin extra font. Which parameter should ? use?
Hello, you can see usage on google fonts page. For example :
Open+Sans&subset=latin,latin-ext'
Thank you
Hello, I submitted a ticket last week, and I still do not receive any answer. It’s begin to be hurry now. Thank you.
Hello, may I have your ticket ID so I can check the condition. Regards
I received your answer yesterday. That you.
I submitted a ticket for help five days ago. Is there another way to get help? Or when can I expect to get support?
Hello,
We are back and responding the tickets already.
Regards
I just checked my ticket and there is no response
Must be responded already, we are trying to check the tickets daily
Essential Grid does not import. I watched the video and followed it exactly a dozen times. I opened a ticket 3 days ago and again eight hours ago… haven’t heard anything. When should I expect support? Ticket numbers #533672 & t #535959.
Hello,
We are back and responding the tickets already.
Regards
I just checked my tickets but there is no response.
Must be responded already, we are trying to check the tickets daily
Greetings – it’s been about 6 days since the last work on my ticket. I granted admin access as requested. May I please see some progress
Hello,
Sorry about delay. We are trying our best to release newer updates and respond support tickets, just taking a bit longer since one of our team mates still can’t fully support us after accident.
Regards
hi, to do something for footer widgets are visible? that is, the space is visible but nothing appears
Hello, not sure you what you mean by that. Please be specific. I’ll be more helpful if I can. Regards
