3569 comments found.
Hello,
i change the setting to display 2 products in a row for mobile view, but the problem is some of the product images is not side by side ?? you can see my website from phone http://www.emmasmode.com/product-category/new-arrivals/new-shoes/
Thanks
Hi sohoapparel,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, Do you plan to add the cart icon and the search function in the header 4 ? Thx
Hi tritue,
Yes we are planning to add this feature in the upcoming updates of the theme, finally 
Kind Regards,
Art
Hi there, I need help to fix my sidebar menu on mobile please. Everything else from the theme we bought is working on the mobile version apart from the sidebar menu. The menu doesn’t drop down. Can you help us please? Many thanks Kaylie.
Hi TernaryLondon,
We have moved our support system to Ticksy , which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
I noticed all links on the multilingual demo do not work. Does this theme actually support multilingual? Or is this feature broken?
Hi MichaelAlhilly,
We haven’t noticed this before, it may be a problem with the server as we recently moved all our sites and demos to the new servers and the links seem to be broken, the theme is fully translatable and multilingual.
Kind Regards,
Art
Important announcement
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Take me to item support ?
Hello, I’m trying to get rid of the page title says (NO TITLE) hank you but couldn’t find from where, can you please help me? Link: http://gintani.com/shop/ Thank you.
Hi araskazar,
To fix this go to WooCommerce settings and set the page products page to the shop page that is showing No Title.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi, I’m looking to sell rare books. And I like the clean design of your template. Great job. I have a few questions that I’m hoping you can answer for me.
1) Would it be possible to have additional fields in the “additional information” part of the page? Such as ISBN, book condition, and so on?
2) Searching for a book author does not yield any results, even though there’s a book from that author on your demo site. ie. Kadare . Do you plan to fix that?
3) Is it possible to browse by author, publisher, year, language? If not, why? It would make a lot of sense.
Thanks!
Hi bresso,
1. You can add how many fields you want, these are the item attributes which you can make specific only to a book or make them general.
2. The theme uses WooCommerce, so the name of the author and so are attributes which WordPress default search does not include and this can only be done through a plugin, which unfortunately is a premium one that I found, check it here: https://searchwp.com/
3. This is a filtering plugin we recommend to our users.
Kind Regards,
Art
Hey, I’m getting this when trying to install the site: 403 Forbidden
Access to this resource on the server is denied!
Could you help me out
Thanks
Hi skimx,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, I’m having trouble changing the color of the header with css. I tried a bunch of variations that I found in previous comments, mostly things like : header.site-header.header-type-1 { background-color: #2d3e52 !important; }
and nothing will change the color. Can you please help me? My site is at www.temp.luxitoandco.com
This is the css I’m using: header.site-header { background-color: #2d3e52 !important; }
Except, in both the stick and stuck to the top versions of the header, I would like the navigation text to be plain white, with no hover, could you help me with css for that?
Hi kg-internetmarketing,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi I used “post grid” function in the visual composer. At first, it worked fine but now the grid is not working properly. Instead of showing masonry grid, it just show as full page post and I cannot adjust it.
Please check it out here http://www.venquethailand.com/blog/
Hi note150,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
how do I change the url of the website’s logo? I want it to point to a different URL please. Which theme file do I edit and where within it?
Hi elegantcv,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi,
Im trying to speed up my website with your theme, and i found out that out of all the files it loads up, there is one that is taking 2 seconds to load up, and the annoying thing is that is a pretty small one.
Would you please check why www.site.com/?custom-skin (which i think is related with the customm css option) takes SO long to load up? Reducing the load speed will speed up my website by a 40%
Thanks Kind regards
Hi colocoquillo,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi,
How can i access to the moved ticket? I dont have an account at Ticksy
Hi colocoquillo,
You should register in Ticksy (it’s free) and you can write the ticket there again.
Thanks for your understanding
Kind regards,
—Ylli
will do, but why you tell me then you MOVED it to Ticksy…
Hi colocoquillo,
We haven’t moved the tickets there.
Kind regards,
—Ylli
Hi There,
I will make an eCommerce site is more than one language is used. I doubt at this point: I will use both wpml and woocommerce at the all areas like product page, options place, plug-in and widgets etc. So that can i use your theme without any problem depends on these conditions?
Best regards
Hi hsynrn,
Yes our theme supports WPML + WooCommerce and also when these two plugins are installed this plugins is required in order to make them working properly:
https://wordpress.org/plugins/woocommerce-multilingual/Which will simplify handling shop translations.
Kind regards,
Arlind
Hello,
In Visual Composer > Role Manager I changed post types to custom and set to use VC for Pages, Products (woocommerce).
However in Products I can only see VC editor for Description text editor. For Short description there is no VC editor.
How can I use VC editor for Short description text editor?
Thanks.
Hello,
please open a ticket at laborator.ticksy.com so we can help you out. Please share your site login credentials in the ticket as well.
Kind Regards,
Art
Hi,
We are unable to add any row/column or anything to the Contact Page. We tried doing it with the backend editor and updated it. But its not showing any changes. Seems like the Contact page can only have map, form and address fields when its set from template. Please let me know, how we can edit it.. its a bit urgent.
Hi rivija,
The contact page cannot be edited through Visual Composer as it is a template that has it’s own forms and layout.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi,
I’m having a hard time with the following actions and I’d need your help:
1. How can I add a “phone number” field to my contact page? Link: https://nouriso.ro/contact-2/
2. How can I hide the date from the “Login / Register Widget” currently appearing on the top left corner of my home page? Link: https://nouriso.ro/
3. Can I change the animation from the “empty shopping cart” page? Link: https://nouriso.ro/cart-2/
4. I had a really hard time trying to align my logo with the navbar from the header on the home page. Is there any quick-fix for this? The navbar is done with MegaMenu. Link: https://nouriso.ro/
Any help would be much appreciated!
Thanks in advance!
Hi adina0912,
1— That is not possible, maybe you can achieve that if you use Ninja Forms plugin.
2— Can you please add the code below to Custom CSS
.top-menu span {
display: none !important;
}
3— I’m sorry but you can’t do that.
4— I don’t see any problem there, have you solved this ticket please?
If not, can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Please can you explain how to change the product category font size and type please? Its too big and doesnt seem to be the same font as the theme. Thank you.
Hi there,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
P.P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
I’ve installed Disqus on my website but right now reviews don’t work anymore! What can I do to make them work and still have disqus running on my website? Thanks
Hi there,
So it worked before but now it suddenly stopped working or how? Can you let me know if you have any 3rd party plugins which may cause problems to the plugin to work correctly.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hello, I’ve filled my products in the template but I don’t know how to show them in the home page. and how to set which product I want to show and order them. waiting for your reply
Hi nasimnazanin88,
Once you add the items to the WooCommerce you can continue and set a page as a Shop, simply create a plain page and name it Shop and in the WooCommerce settings set this page as Shop page to show the products.
Otherwise, if you want to show only a few products in the homepage then edit the page with Visual Composer and add this element, see screenshot:
(view large version)
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hello.
In product short description I want to add text “Size guide” with URL to image. I uploaded image, and added image url to “Size guide”. But when I click on text, image just opens in browser… I need it to open in lightbox view (similar like in blog when you click on featured image).
How can I do this?
Visual Composer is only turned on for Pages. I suppose there is already some kind of “lightbox” implementation, so I don’t need to install Lightbox plugin?
Thanks.
Hi idealwpthemes,
This would be possible if you add a lightbox plugin or do it somehow manually because I couldn’t link it to the theme’s included lightbox, currently the theme developer is not available for a week and we tried doing it but couldn’t achieve that.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
