39312 comments found.
How can I make a menu item be a toggle?
So that when you click the menu item, it would toggle something to slide down under the menu. Thank you.
Hey @krasnyone!
Hmm, I actually don’t think I’ve seen this done before. It sounds like it would function like a regular drop down menu, but only open on click. At the moment, Avada doesn’t have any options to allow for this sort of menu item, you would need to customize the theme files to get it working the way you have described.
Alternatively, you may wish to look for a third party plugin that provides additional options for your site’s menu. I haven’t used one personally, but there may be a plugin that provides the functionality you’re looking for. I would recommend heading on over to the WordPress community forum and seeing if anyone has any suggestions.
https://wordpress.org/support/
Thanks!
Ryan
Hi,
When I have an update from 4.0.1 to 4.0.2 ,the font comes to different when test in different browsers, please get back to me urgently to get this solved,already one week past but no progress from your service deparment !
This is the screen shot.
http://theme-fusion.com/wp-content/uploads/gravity_forms/6-aa5aace7614f5326eda96d696d012497/2016/06/info@cncaps.com-1464774266.jpg http://theme-fusion.com/wp-content/uploads/gravity_forms/6-aa5aace7614f5326eda96d696d012497/2016/06/info@cncaps.com-14647742661.jpgRegards,Felix
For more information of the Font issue,please see this image,when I change the font-family through themoption,there is no change when change from one font to another,please see this screen shot
http://prntscr.com/bdotukPlease get back to me how this problem comes out.
Thanks.
Hey @sky_hui!
I can see that you have a ticket open regarding this issue and it has been responded to by one of our staff members several times since it was submitted. I will take a look at the issue for you and follow up via the ticket itself and I will also leave a note for Ammar to reply as soon as he starts his shift.
If you would like to have the issue escalated, please request this by replying to the ticket itself and a member of our escalation team will take a look at the issue for you.
If you have any updates or questions about this particular issue, please respond to the ticket you currently have open. Unfortunately, posting the same issue here will not speed up the resolution, only cause confusion and possibly miscommunication by having it open in two places.
Thanks!
Ryan
Hey @sky_hui!
Please see my amended comment above.
Thanks!
Ryan
I did not have a favorable correction for this issue,it has been past a whole week,but no solution offer to me ,and also the reply is very slow of speed.
Also I found from the community forum,many guys have this issue hang on:
https://theme-fusion.com/forums/topic/updated-to-4-0-2-and-lost-font-family-settings-anyone-else/Pls treat your customer’s problem as your own’s .
thanks!
Hey @sky_hui!
As you can see in the thread that you have linked me to, almost everyone who was experiencing this issue has resolved it by applying the available patches.
We take all reported issues very seriously which is why we implemented the Avada patcher, so that we could address these issues as quickly as possible.
I have responded to your ticket with some more information about your specific issue, so please follow up with me via that medium so I don’t miss any information.
Thanks!
Ryan
But for me all patches already applied already,but issue still exist.
please reply my last email.
Thank you!
Hello @Sky_hui.
We have replied to your last email and the issue has been resolved on your site as per your email, we have also replied on the other email you sent later on.
However its easier if we can communicate thru one medium so i will request you to follow up on the emails there, we have a particular RT on emails and we can assist you better and more precisely over there 
Thanks for choosing Avada.
Ammar.
I am having a bit of issues adding a login/log-out button to the main menu. I followed this short tutorial but for some reason it seems it is not working for me:
https://support.woothemes.com/hc/en-us/articles/203106357-Add-Login-Logout-Links-To-The-Custom-Primary-Menu-AreaCould you please help me fix this?
Thx in advance!
Hey @andreyg13!
I believe you could just manually add these two items to your menu via the WordPress menu editor. As the login URL is simply the default WordPress login URL, you can insert it as a regular link on the menu item like so:
http://www.yoursite.com/wp-login.phpWooCommerce provides an endpoint for the logout URL, so you should be able to set the logout link to:
http://www.yoursite.com/customer-logout/Can you please give that a go for me?
If you require any further assistance with this one, please head over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Thank you Ryan. One more question which I was trying to figure out. I am wondering… is there a way that on the catalog page, in grid view, can I set it up somehow that regardless what size my image is, it will generate it to fit the exact frame of the product, so that i can have each product in equal size without me having to edit the images before uploading them. Same question about the single product view. Thx in advance!
Hey @andreyg13!
You can adjust the size of the WooCommerce images via your WooCommerce -> Settings -> Products -> Display as described in this article:
https://theme-fusion.com/knowledgebase/how-to-fix-woocommerce-image-size-issues/
You can set the width and height values via that page and enable cropping to ensure that the images are created at the same size. After making these changes, you will need to run the Regenerate Thumbnails plugin:
https://wordpress.org/plugins/regenerate-thumbnails/
I hope that helps! If you have any further questions, please create a ticket via our support center. This comment section is used for pre-sale questions and isn’t really setup to provide extensive support. After creating a ticket, a member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Is there a way to over ride all checklists to make them bigger? I have checklists on every single page of my site and want to increase the font size from 13 to 16 without having to do it on every page. Thanks!
Hey @jaylove16!
If you wish to adjust the font size of the checklist’s site wide, I would recommend using the following in your Theme Options -> Custom CSS:
.fusion-checklist .fusion-li-item-content { font-size: 16px !important; }
Which will override the value set via the shortcode itself.
Can you please give that a go for me?
If you have any further questions about using Avada, please head over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
You have a “odd” error in the 4.0.x version when using “fixed” footer and boxed mode.. The “white” content box stops after some time even thoe there is still content and then break the color design..
Works in wide, works with uploaded background but that is not optimal if you have browsers with other resolutions active.. then design moves (white block behind content).
This worked with no problems in the 3.9.x version..
Hey @gografix!
Hmm, I am not aware of any outstanding issues with the fixed footer in Avada 4.0.2. We would need to be able to take a look at your site for you to really know what’s going on here.
Can you please head over to our support center to submit a ticket? A member of our team will be assigned and take a look at this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
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The theme’s auto updater doesn’t seem to give me the option to update. I am currently using Avada 3.8.5. I had registered the installation and it said I should receive automatic updates, but it doesn’t seem to be working.
How do I update Avada?
Thank you.
Hello!
It could be something bad with the TF API Key. Can you follow step 2 here and regenerate an API key? https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
WP also only checks for updates once every 24 hours so once you regenerate it can take a day. You can also download it from Downloads tab and install it via FTP.
Either way our team can help you out if needed, signup at the link below and submit a ticket and we can take a look
Click Here To Create An Account & Get Avada Support
Thank you!
Hello, all of a sudden after upgrading the theme google maps (at contact) only show one location instead of two as it was before. We havent change anything… What I can see is that it looks like there is something wrong with the file associated with this function. I ve tried many things to work but didnt manage it. I tried to open a ticket to your support but i get: To reactivate your support license, please follow the instructions below.
I am not willing to pay an extra fee for support for a problem caused after upgrading. So can you please send me a solution here or by an email?
Best Regards
Hello!
The support system put in place was done by Envato, not us (ThemeFusion). If you bought Avada before September 1st 2015 then we (ThemeFusion) have grandfathered you in, see this post: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
However the reason why Envato did this is even though an issue may of come from an update, that is the nature of software and authors take a lot of time making these new updates with fixes and features.
So when you update you get new features and options and bug fixes, but with many things involved like servers, 3rd party plugins, customizations and simple human error that may of created a bug on our end, there is reason behind the support subscription.
For google Maps, there was a change made by Google maps but our team has issued a fix for it. First make sure you are using Avada 4.0.2 and Fusion Core 2.0.2. Update to those versions if needed.
Then in your WP admin area, go to Avada > Support tab and look at the bottom for the Avada Patcher tool box. You will see patches (fixes) that can be applied with a single button. You will notice that some patches have to be applied in order so make sure to apply them as they show from top to bottom.
Here is more info about the patcher in general: https://theme-fusion.com/avada-doc/install-update/avada-patcher/
If you still have issues, signup at our support center and one of our team members will gladly assist you in getting this resolved.
Thanks!
The lisence Certifate gives this date as purchase date: Purchase Date: 2015-09-28 18:50:22 UTC . Its a pitty! I will really appreciate if you add me to your Grandfathered Support because only a couple of weeks passed. You can inform me about this in my email.
Best Regards
Hi there
As much as we would love to allow this, I am afraid that we are not able to. The decision to Grandfather existing customers was a decision we (ThemeFusion) had made and implemented to coincide with Envato’s introduction of paid support. The introduction of paid support took effect on September 1st, 2015, and hence our cut off date of August 31st, 2015 @ 23:59pm for our decision and all prior purchases to be effective and qualified.
Allowing purchases made after September 1st, 2015, to be grandfathered in would technically encroach on Envato’s terms and conditions thereby creating a conflict with Envato’s rules.
We trust that you understand, and thank you for your time
Thank you, MB
Hi, I purchased this theme and i’m pleased with it. I need to create several micro-sites based on the same theme in different folder. See that like different e-stores under the same branding. What I need is the possibility to copy content from one site to another. Using the Fusion builder, can we export page content (template) and import that in another Avada Installation?
Hello!
Currently there is not a way to export all pages, you can save page templates or load them, but not from one site to the next. The best thing you can do is change to TEXT editor, copy the page content, then paste it into the new page on the other site in the TEXT editor, then flip it to Fusion Builder by clicking the button.
The good news is we have a new major version coming out v4.1 that has a much improved Fusion Builder that will allow you to import/export all sorts of things, along with many other bells and whistles
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi, I used classic shop Home2 template, and want to change the pictures ( not product pictures) of landing page in my own photo. I did the same size photo as your template. but I don’t know why my pictures displayed in home landing page are not unclear after replacing your pictures. but my pictures size is the same as your pics. please help me the problem urgently!!!
Thanks a lot for your kind help. Best Regards Andy
Hello @oqieyeglasses.
That must be due to the reason that you are not selecting the proper size of image from dropdown selector, uploading a larger image and using a larger image are both different things since WordPress creates multiple thumbnails for each file you upload.
Screenshot : http://prntscr.com/bdh62q
More info can be read here under Attachment Settings heading : https://theme-fusion.com/avada-doc/special-features/image-size-guide/
If you need any further assistance, please never hesitate to open a support ticket with us and one of our tech. support rep will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
HI ThemeFusion team. thanks for a lot for your fast kind help. the problem was sloved. I really appreciate your services. the theme is really great!!!
Awesome! And it is our pleasure
Great theme! I do have an issued though with publication. I notice that on the back end, when we are editing that it previews great with edits. But when logged out of WordPress, the edits down show. I have emptied the cache. Please contact me at mlowe@brandmoko.com
www.1voicenew.mokolaunchkit.com/ (Home page isn’t posting updates) admin Moko2015**!
Hello There.
We will have to take a closer look at your issue and in this case i want you to please go ahead and open up a ticket with our support center and one of our technical support reps. should get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
I submitted a ticket. Just waiting on response. I am assuming you are working on it. Any updates?
I guessing disappearing content from backend to front end.
Hello!
We answer tickets in the order they come in, from oldest to newest which is fair to everyone. Just make sure to not reply back to your ticket before we do or the time resets and it goes back to the beginning of the que.
We’ll reply soon, promise
However based on what you described you may want to check the system status limits, maybe your PHP configs are low, see this post in the meantime: https://theme-fusion.com/avada-doc/special-features/system-status-limits/
Hang on for our reply if that is not it, we will reply to your ticket and you will get an email, you can then reply back to that email.
Thanks!
Hi. Please, update the Custom CSS box with search function integrated… It’s impossible to track selectors this way. I really preffer old native textarea box.
Hello @mktcorpgd
You should be able to use the default browser search and that will help you find the code you are looking for in the custom CSS field.
Screenshot : http://prntscr.com/bdh0y4
However we will very much appreciate if you can send us a feature suggestion for a stand alone search field to support@theme-fusion.com so our developers can look into this.
Thanks for choosing Avada.
Ammar.
Right, but ONLY if you are seeing the selector on the box. If the selector is not on screen and you have to scroll, the search function of the browser doesn’t find it. Also, you have to go out of the CSS Custom box to run the browser searching. Thanks.
You are right about that, however stand alone custom CSS searching is not an option right now but we are looking to make Avada better time to time and we value our customer’s feedback and requests. Please do email at the given email address so it reaches to our concerned department.
Thanks
Ammar.
Hi! I’ve updated the them and my website looks like … I don’t even have a builder! Could you pls tell me how to fix this? Thank you
I’ve activated the Fusion Builder but when I want to create a page for example, I do not have the option to add elements (the little blue button “Fusion Page Builder” at the top). Pl revert to me asap. Thank you
Update: I could activate correclty the Fusion Builder. Could you pls tell me which one is the field of the icon colour when you set a content box? Because my box changes colour but no icon is shown. By the way, if I want to change the content box title font/size, which one is that? Also, I’ve set up the 5th option for the header layout, and my logo is not centered. How can I fix this? Thank you
Hello @LH2015
I believe you have FontAwesome disabled too just like the Fusion Builder, please go to Theme Options > Advanced > Theme Features and make sure the FontAwesome is enabled from there.
Screenshot : http://prntscr.com/bdgxjj
Regarding logo alignment you need to set it to center from Theme Options > Logo
Screenshot : http://prntscr.com/bdgy2k
Title size for content box can easily be changed from the shortcode itself
Screenshot : http://prntscr.com/bdgzsc
However in order to get more precise support on your issues we will very much appreciate if you can please open up a support ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar.
Hi Ammar! Thank you, it worked fine!!
One more thing, before I used to have a sticky menu that when you scrolled down the page, the logo (that was in the center) moved to the left and re-sized (became little). How can I set this? I’ve made the menu “sticky” but when I scroll down the logo stays the same size and centered. it’s fixed. Thank you in advance!!
Hello!
You are most welcome
Most likely you have the sticky animation turned off, please go to theme options > header > sticky header and look for this: http://d.pr/i/10emR
It is only used for headers 1-3 now, header 4—5 can no longer use that animation option due to technical limitations.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
We are having problems with the maps. In the console it says: “NetworkError: 404 Not Found – http://google-maps-utility-library-v3.googlecode.com/svn/trunk/infobox/src/infobox_packed.js?ver=3.8.8"
Further the map is not showing any more. I don’t know why this occurred or happened, but we are not able to fix it by ourselves. Can you take a look at it, please?
Hey @atropos-consulting!
This is caused by Google changing the location of one of their scripts. We have released a patch for this issue that you can apply via the Avada -> Support tab of your WordPress admin panel. Patch #403965 will resolve the Google maps issue, but I would recommend applying them all.
You can read more about the new Avada patcher and how to use it here:
https://theme-fusion.com/avada-doc/install-update/avada-patcher/
Let me know how you go!
Thanks!
Ryan
Hi Ryan, unfortunately we cannot use the Patcher. We have Avada 3.8.x installed and have not the possibility to update the theme without breaking it, since we modified it manually. Could you please advise how to apply this patch without updating?
Hey @atropos-consulting.
I am afraid that is not a possibility, you will have to go for a customization in this case as we can only provide you basic assistance when it comes to custom code, or you can also talk to our customization partners here : https://theme-fusion.com/customizations/
Thanks
Ammar.
Sad. Can you please tell us where the new file is located at? We can try and fix this matter on our own, since it really should only be a replacement of a single link.
Hello Astropos.
I will suggest you to please open a support ticket with us and we will escalate that to our developers in order to provide you with more precise instructions.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Dear Ammar,
we have bought the Theme more then 6 months ago, so we cannot send a Ticket trough your system. Can’t you simply ask your Devs which file we should look for and whats the new SRC of the Googles JS? :/
Hey @atropos-consulting!
It sounds like you’re eligible for grandfathered support. If you purchased Avada before September 1st 2015, you are still eligible for support as part of our grandfathered support policy. You can read a bit more about this policy here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If that is the case, you can still head on over to our support center and use your purchase code to create a support account and submit a ticket.
I would strongly recommend keeping your theme updated. There have been quite a few new features and improvements made to Avada since 3.8.X and by not updating you may be putting your site at risk. On a related note, WordPress 4.5 introduced an conflict with one of our JS files. We have resolved this issue in the latest versions of Avada, but you will need to update to get the fix.
Is it possible for you to move your customizations into a child theme?
Thanks!
Ryan
Dear Ryan,
I cannot write a Ticket. It says: To reactivate your support license, please follow the instructions below.
How to get the grandfathered Support?
We managed to fix it on our own. Thanks anyway.
Hello!
Check out this post about grandfathered support, if you bought any purchase before September 1st 2015, then that one license is grandfathered: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Envato implemented this new suppport policy on Sept 1st 2015, and we as authors have to follow their rules for it. However before September 1st there was no policy in place which is why we as a company decided to grandfather users in on our own.
Thanks!
Duplicate comment.
Hi, I am building a website using your theme. The Fusion Builder is not loading when I click on it. Please help. Thanks.
Hey @vikas25agarwal!
Do you get any error messages when you try and load the page builder, or does the button simply not work? We will need to take a closer look at this one to really know what’s going on here.
Can you please head over to our support center and submit a ticket? A member of our team will be assigned and take a look for you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi we have used embedded youtube videos in the fusion slider http://www.onshow3d.com – On a tablet they show a play button and you can’t press the button. How do we resolve this issue? This is for the slider at the top of the page and also closer to the bottom. Would vimeo work is is there a setting we need to change? We have also embedded the 3d real estate object using an Iframe on the site. This works fine on the desktop. On an ipad or mobile it opens the object in a new window. How do we resolve this?
Thankyou!
Hey @mvhosting!
Hmm, as your slider is quite small there is only a small amount of room to place the text. If the text is placed over the play button, it will not be clickable. If this video is important, I would recommend removing the text overlay to allow the users to access the video controls.
Alternatively, you could set the video to autoplay so that the play button is not required.
If you have any further questions about using the Avada theme, please head over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
I just rearranged my navigation (all I did was move around some of the sub-menu items) and now my dropdowns are horizontal rather than dropping down vertically under the parent page like normal. Any idea why this would happen? I can’t seem to find a way to switch it back.
My Site: http://www.acclaim-lighting.com/
Hey @room773!
Ahh, that answers my question above!
Please refer to my reply above for details on how to resolve the issue with your menu items.
Thanks!
Ryan
I just rearranged my navigation and now my dropdowns are horizontal rather than dropping down vertically under the parent page. Any idea why this would happen? I can’t seem to find a way to switch it back.
My Site: http://www.acclaim-lighting.com/
Hey @actionbasic!
This happens when you activate the mega menu. You can disable this via your Appearance -> Menu, then selecting the top level menu item that has the drop down and uncheck the ‘Enable Fusion Mega Menu’ option:
Please note that we can only provide extensive support to verified Avada customers. I am not able to see the ‘purchased’ badge on your account, did you purchase Avada using a different ThemeForest account?
If you have any further questions, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
First of all thank you for creating such a amazing theme. We have now purchased more than 30 licenses and love it. When utilizing a new install of 4.0.2 we are now no longer able to add multile addresses in any format either separated by a (,) or a (|) like we used to on all previous installs. When we do utilize more than one email address it gives an error and upon saving and refreshing the page it wipes out the second email address. This has created some real headaches as we utilize multiple email addresses for nearly all sites. I hope there is an easy fix for this and appreciate your help on this matter.
Hey @hickeymarketinggroup!
Thank you for your continued support, it’s very much appreciated!
In regards to this particular issue, this may have occurred due to the recent update to our theme options. We would need to follow this up with our development team to see if this is something we can amend.
Can you please head over to our support center and submit a ticket with the same details from your comment above? A member of our team will follow this up with our lead developer and let you know how we can get this resolved for you.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
