316 comments found.
I cant add a support ticket with my purchase code.. I still have 3 months f support.. don’t know what this is… can someone send me an email or something I am having much troubles with this theme… Thanks
You can use email tfsupport@chimpstudio.co.uk for communication.
I have sent you an email. THanks
I am not able to find any email against your user name “mundza”. Please send email from my profile page pf themeforest or give me hint of your email address so that I may search your email and answer. Thank you
amer.mundzic is a hint 
i have sent an email from that email.. 3 days ago or 5 days ago..
thansk
I have received your email and screens shots attached in email. Thank you for your cooperation. Your email will be replied shortly.
what about the resposne on my email? I would really appreciate that.. I am still waiting .. thanks
Hello again…
When wil I recieve an email with explanation what is going wrong with theme?
I really need this and I have a deadline.. all the rest is done except this part.
Thanks . hope to hear from you soon
A response is being composed and will be sent shortly. Thank you for your follow up.
Hello,
i want to Change ”Team” Url http://mydomain/teams/name to “other name” http://mydomain.com/others/name
Could you tell me the script in which part should I change?
thank!
my Ticket ID# 767804 THANK!!:)
Hi @yueliang, You ticket has been replied. Please follow up there. Cheers!
Thank you
You are welcome. Cheers and Good day.
How do I get this to work with bbpress?
You need to customize the theme with help of a developer to get bbpress working with this theme.
Ah ok, no problems. What about getting a total number of donations or goals? is that possible with the theme?
Hello @bushell86,
Yes, Donations are available in theme. Thanks!
Can someone help me with my logo? Doesnt show when i upload – everything else is working fine.
Hi @ Bsa_roxana. Thank you for purchasing one of our item. Could you renew your support license so that I may better able to assist you. Thank you for kind cooperation.
This theme are compatible with plugin visual composer?
Hello @septika, Theme has its own customized CS page builder to build up site better than visual composer plugin. Thanks!
Have sent a support ticket
Hello @YOWINVISION, Please follow your ticket you had been replied by support agent. Thanks!
Hi
When I tried putting service text where I add services in layout section that doesn,t show up in frontend.Can you please let me know how to fix it or how a service text can be shown up in frontend.
Much regards
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hey team, I sent a ticket about a week or so ago, no reply. Please advise.
Every time I FTP install this theme onto my host (bluehost) it crashes everything. Here is the error:
Parse error: syntax error, unexpected ‘}’ in /public_html/wp-content/themes/westand/include/team.php on line 1
Hi @djcalesp , I apologize for the inconvenience, but i couldn’t find any ticket with your buyer name, could you please provide me your ticket# to trace your issue. Thank you!
I think the ticket code is # 231257—I can expound even further if you email me at info@onegenkai.com
Hello @IMANINJA, Could you please follow your ticket you had been replied against your query. Thanks!
Hi Chimpstudio
First of all I must say its an amazing theme I am using for my client.I need to change something in footer but couldn’t make it.Actually I need 3 items to be shows in footer widget1 instead of 4.If I place 3 items there then the 4th place becomes blank which doesn’t look good.So where to change the code to show 3 items in footerwidget 1 so that there won’t be any blank space.
Here is the website link : http://vecdsite.org/
Please have a look.I have contact us,latest post and contact details there but the place next to contact details is blank.
Hope for a quick heads up.
Thanks
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hi, I have a problem with my widget sidebar in the dashboard. I can’t see it anymore. But If I change my theme, it works. Any idea of what I should do?
Hi, can you help me?
HI CNAPD, Please follow your ticket you had been replied accordingly. Thanks!
Hi, I replied to it 2 hours ago… I don’t know what to do and I how the support is gonna help me with this cause it’s nothing to do with my plugins but with this theme…
hope* not how
Hi, Please provide your all admin and ftp login details to resolve your issue on support. Thanks!
done !
HI @CNAPD,
Thanks for sharing the details you will be replied soon Thanks!
thanks. I also don’t get why I have a problem with Yoast with your theme and not with other Themes. Can you explain it to me?
HI @CNAPD, Keep following your ticket to get your issue resolved. Thank you!
I think I replied
You will be replied shortly. Thanks!
I would like to use standard time in the events, instead of military time. How can this be achieved?
Hi @JoeLyons, You can achieve feature as you need via customisation. Thank you!
Hi,
I upload my .mo file with the translation but there is no WPLANG in my wpconfig.php. How can I make it work?
Thanks !
HI @CNAPD, Please follow your ticket you will be assisted there. Thanks!
I finally found a way to do it !
HI @CNAPD, Glad to see things working at your end. Thanks!
How do I update the newest version of the theme? Do I just overwrite the existing theme? Also, I am having issues with the vulnerability of the Slider Revolution plugin. I just downloaded the new theme files but the revolution.zip files are not in the package. I need an updated version in order for it to have the security features. Please advise
Hi @helloncorp, Thank you for your purchase,
To update your theme to latest version follow following simple steps:
1. Maintain Complete backup of your site and database before theme update in order to avoid any potential data loss. 2. Go to theme forest download dashboard, select “Download all Files”, get the latest updated files. 3. Deactivate the previous theme version from WordPress Dashboard > Appearance > Themes > Deactivate Theme 4. Upload Latest updated theme version on your site via ftp or WordPress dashboard as feel comfortable.
I need to run a certain script on the homepage. For some reason this theme seems to mess up the script by removing the input fields that are required to enter data. how can this be resolved?
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Can you fix Font Awesome icons? It seems like it is the ones with two hyphens that don’t show up in the service boxes.
Thank you for your note. We have added compatibility in next version of theme and it will be uploaded soon. If you are looking for urgent solution, you may create a ticket on support platform and provide your login details. It will be fixed. Thank you
Hi.
I try to update the slider the news and some things in the backend they take the changes but in front end there is no changes.
no slider category changes no lastest news changes and nothing changes in the front end. can you help me.
the link is:
http://www.syria-algad.org/test_new/I create a ticket at Chimp Support also
Could you please send me the ticket ID that you created on our support system, I am look into the matter and would make things as speedy as possible.
736730
Your ticket was replied yesterday. Would you please check it here http://chimpgroup.com/support/view.php and respond accordingly. Thank you
Good day!
I need some assistance with some issues I’m having with your theme. My site: http://www.illagraphics.com/overleagarneau/
1. For some odd reason, none of the sliders are working on the homepage, it just appears as an empty white space.
2. On the footer I was able to change the background color, but how do I change the FONT/TEXT colour in the footer?
3. Can I change the size and colour of the donation button on the homepage?
4. How to change the map location/coordinates on the contact page?
5. How can I add social media icons on the footer widget on the homepage?
6. How do I delete comment box on all the pages?
7. Can I edit the forms on the contact page?
8. Lastly, when I’m adding team members I get this error message: Warning: Invalid argument supplied for foreach() in /home/tmatti/illagraphics.com/overleagarneau/wp-content/themes/westand/include/team.php on line 298
Thank you in advance!
Tosin
Hi @illagraphics
Thanks for using our one of our theme,
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Warm regards
@Chimpstudio
Thanks for the quick reply back. I submitted a ticket regarding my request.
Cheers,
Illagraphics
Thank you
Good morning, before buy the theme i need to understand if it possible to setup single donation for every cause or to have a description field to specify the cause ( i need a system where it possible to choose the cause to make a donation)
hi @ jvenice
Thank you for your interest in one of our theme. Yes, you can create as many causes as you want to also ad description for that specific cause and list them as well. Please see our live for more understanding.
thank you & Best regards,
No i would like to understand if when somebody offer to a specific cause with PayPal every offer will be show with a specific cause description or only a generic PayPal description to understand to what cause the offer will go
I have a problem with customizing theme. Then I press customize it shows loading icon end that’s all. What to do?
I am sure you are in wordpress. Just go to your wordpress site backend > Appearance > Customize section. Here you will do setting about your theme like Color, background, Header, Menu, Widgets etc. If you are unable to do that, please create a ticket via item support centre and your issue will be resolved there.
Thank you!
You are welcome. Good Day
Hi, I’m maybe dumb but I can’t find the way to change the Home Page Slider (colour etc.). Can you remind me how we can do it? thx !
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
