3569 comments found.
?Hi guys I have a problem since I made updates (WPML or theme update, not sure): My page is in English and German. But the German translations don’t work anymore. I checked the string translations and it’s all fine (the translations are done and should work…) Any idea why it’s not working? Thanks so much for your help! Riccardo
Hi Riccardo,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
When will next update for Woocommerce 2.6 be released?
Hi there,
The new theme update will be available next week 
Kind Regards,
Art
Hello, when the main menu is clicked, the background turns into black.
Even though I have placed this code in custom css, it doesn’t works.
.nav > li > a:hover, .nav > li > a:focus { background-color: transparent !important; }
Can you please assist me on this?
Hi nkyang,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello! 1. Can I change so I just have lowercase except the first letter of each new sentence. Right now, all letters are uppercase on the website? 2. Can I right set menu but not the logo. So I want the pages on the right and the logo on the left? 3. At the checkout page under payment method it says “SIGN UP NOW” when I use woocommerce subscriptions plugin. Can I change it to my own language? Swedish in this case and how? 4. Can I change the color of the button “Add to cart” when you look at a product? Thanks!
Hi allew2000,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Uncompatibility with latest version of Woocommerce as shown here https://wordpress.org/support/topic/26-update-product-column-display-is-wrongwrong-number-of-products-shown
Please help me as i did installed new version and now shop is showing wrong number of items displayed (maybe something else changed, but i could not see it)
Thanks Kind regards
Hi colocoquillo,
We recommends to not update WooCommerce version upper than 2.5.5 before we release compatible version of latest WooCommerce update.
We will begin working today to change the files that are outdated, and you should see an update of the theme very soon.
P.S: We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello, I have added a new layer in all of my slides from the Revolution slider with a title that says SALES in spanish. I see it correctly in my computer but when I checked in other it looks like this: http://cubeupload.com/im/0JUZoj.png And this is how I want it to look and how I see it in my computer: http://cubeupload.com/im/8XkfMW.png How can I fix this? I keep having these problems over and over again. Thanks.
Hi liamali,
Are you using any caching plugin? If so please clear the cache because the caching shows you (logged in as administrator) the current changes, while for non logged in users it shows old content till the cache revalidates.
Hopefully this will work for you.
Kind regards,
Arlind
No, I am not using any caching plugin. I have checked in 8 different devices and in some of them I see it correctly and in others I don’t.
Hi liamali,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, I’m having trouble with the Welcome Page. I need to use a different logo and show the country list in white color, because it’s showing in gray. How can I make these changes? Thanks.
Hi mvpoeti,
Actually custom logo is not supported in welcome page, however that can be achieved with Custom CSS. Can you please give us your page URL so I can see what is going wrong there?
Kind regards,
Arlind
The problem can be seen here: http://pasteboard.co/1HGlZxcL.png
Hi mvpoeti,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.
Kind regards,
—Ylli
Hello Team, does anyone know how to change the “Add To cart” Button color on a single product page please ? Currently it is white and the writing are dark, with a dark hover and white text when the mouse is on it. But i would love to change the permanent color for the button to be more “present”. I activated the customised skin, but it did only changed the buttons colors of the Cart, and the Wishlist button when the product is already on your cart. Button Add to cart “ajouter au panier” in french still the same. I tried several CSS code i found here on the forum but it changes all the others Button colors… Please help Thank you thenaturalhairfactory.com to see examples
Hi mymou,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello, We have purchased Aurom theme by our website development company.
We are trying to adjust it now now ourselves, Would like you to help on the following things:
1. How do I edit The text/links on menu bar -> Right links (menu or widget) -> [Widget] Login/Register Links and Date.
Didn’t find the place to for this widget’s settings.
2. Does modifying checkout page field/positions has to do anything with the theme’s custom settings?
Many thanks.
Hi there, can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
Kind Regards,
Art
Hello, I would like to know exactly how I can translate the theme into Portuguese (I want a single language site, not multilanguage). Just need to know for sure before I make the purchase. Thank you.
Hi ninamazeo,
You can translate the theme strings by using any string translation plugin such as Loco Translate which is a free plugin.
Kind Regards,
Art
Great. Can I translate directly inside the theme’s code or do you not allow it?
Hi ninamazeo,
If you change the theme files then on every new update you will loose all the translation so the best is to get any string translation plugin as I mentioned earlier and it is really easy to manage, you can scan for words and translate them.
Kind Regards,
Art
hi i submitted new tickets (2) please check thank you
Hi there,
We will get back to you on Ticksy so no need to worry, every ticket will get replied
Kind Regards,
Art
Hello. Before purchasing the theme, I would like to know whether is there any way to edit the page products as list. Thank you.
Hi jaimschn,
The products can be edited as list from the Products area as every WooCommerce theme if you have used it before, it is really advanced system management for the products.
Best Regards,
Art
Yes, but I mean a grid/list toggle or another way to change products layout display. I really need a horizontal layout with thumbnail, title, category and description in the shop page. Is there a way? Thank you.
Hi jaimschn,
There is no toggle in the live site where you can change the layout of it, there is only the grid layout in Aurum theme.
Kind Regards,
Art
Hi, great theme, really – I am just configuring it for a client. Two questions, maybe you can help:
- how would I add a different color for active links in main nav (I have hover color, I have deactivated the bottom border for active links, now I would like to change the text color for the link to the page that is currently open)
- is it possible to have a text widget in the left top area? I would like to display contact info there (address / telephone / email)?
Thanks & keep up the great work! B
Hi B,
1. You can easily do that with Custom CSS, if you have already purchased the theme you can open a ticket on http://ticksy.laborator.co and we will help you there.
2. Unfortunately that’s not possible, you can only add it as a sub-menu if you’re using the Mega Menu plugin.
Kind Regards,
Art
hello, does your theme work with WooCommerce Germanized (plugin) thank you very much best m
Hi marienova,
We have not officially tested it but some users that used it didn’t have any issues with it, if you will face a problem with it we can give you a refund then.
Kind Regards,
Art
Hi good day.
I really like your template (fashion demo) and would like to buy for my e-commerce.
I have some doubts if you would like to know. Me be resolved to make a purchase decision.
It is possible that in the search field (magnifying glass) a thumbnail image of the product appears
If the answer is No, then they believe there would be some problem or incompatibility with Ajax Search Pro (http://codecanyon.net/item/ajax-search-pro-for-wordpress-live-search-plugin/3357410) plugin
I will implement the plugin Premium, CSV Import Suite, Developer WooThemes (https://www.woothemes.com/products/product-csv-import-suite/) to upload the inventory of my physical store and update stock in my e-commerce know if there will be a compatibility issue
I also like that when comparing products, opening pop-up window only after selecting two products, if it is not possible to believe there will be problems with elplugin compatibilia yith premium WooCommerce Compare (https://yithemes.com/themes/plugins/yith-WooCommerce-compare/)
Well that’s all I want to know before buying, I thank you for your response.
Happy day.
Hi luismiguelrosero ,
I am going to answer your questions one by one with their mention above:
It is possible that in the search field (magnifying glass) a thumbnail image of the product appears
Unfortunately this is not possible, we haven’t implemented such feature in our theme. The search form has not been tested with the plugin you have mentioned, however you may ask plugin author if their plugin will work our search field, you may send our theme demo link to them.
I will implement the plugin Premium, CSV Import Suite, Developer WooThemes (https://www.woothemes.com/products/product-csv-import-suite/) to upload the inventory of my physical store and update stock in my e-commerce know if there will be a compatibility issue
There is no any compatibility issue reported with this plugin till now, I am not sure if this plugin has been tested with our theme yet because this is premium plugin and we cannot purchase it just to try if it works or not. The reason I am writing this is because the plugin price is quite high.
I also like that when comparing products, opening pop-up window only after selecting two products, if it is not possible to believe there will be problems with elplugin compatibilia yith premium WooCommerce Compare (https://yithemes.com/themes/plugins/yith-WooCommerce-compare/)
Our theme has not been tested with this plugin as well.
If you have already purchased these plugins, then you can purchase our theme, and if it doesn’t work the way you want, you can send refund request and we will approve it for you.
Kind regards,
Arlind
Hi Support team, please check my ticket re: products. thanks and regards
Ticket # 793357
Hi Luigi,
We will get back to you on the support system.
Kind Regards,
Art
Hi, I am interested in using the http://themes.laborator.co/aurum/jewelry/ variation of the theme for a client, some pre-sale questions:
1. Can I import/activate the jewelry variation of the theme? 2. Since the Jewerly theme is minimalistic, I assume I can easily add a contact page, my account area etc. from the other variations to this one?
Thanks.
Hi zoeitsolutions,
Thank you for your interest on our theme
1— Yes for sure, you can install the demo content very easy by navigating to Laborator > Demo Content Install
2— Yes you can do that
Kind regards,
—Ylli
Hi again!
Why does the theme display my Google Analytics tracking Code on my welcome page? Is there any option to hide it?
Thanks!
Hi erreese,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Thanks for your understanding!
Kind regards,
—Ylli
Hi!
Nice theme.
I have a little problem: on selected sub-menu items and hover sub-menu items, I need to change background color and set transparent color. I’ve tried, but i’m not able to do it.
Any suggestions?
Thanks!
Done! I post the code just in case anyone needs it:
header.site-header ul.nav li a, header.site-header div.nav>ul li a:focus { background: transparent !important; text-decoration: none !important; }
header.site-header div.nav > ul > li:hover > a, header.site-header ul.nav > li:hover > a { background: transparent !important; }
header.site-header div.nav > ul li ul li:hover > a, header.site-header ul.nav li ul li:hover > a { background: transparent !important; }
Hi erreese,
Thanks for sharing this information with the others
Kind regards,
—Ylli
Hi there, My website is orenda-belgium.com and i’m extremely happy with the theme. However, I know how a problem/bug. In the theme options I have set the menu in the header to the first option. But my website is in three languages. Now the dutch version uses a totally different header style for no reason. I already cleared my cache and used different browsers, but it keeps happening. Ever weirder is when i’m inside the english version and I click on anchors/contact page, it all of a sudden changes and even adds the basket to the menu, which is not even possible in the that fourth option, which I didn’t select. Something buggy is going on for sure, or i’m missing something.
Looking forward to your answer, Kind regards, Michiel
Hi Michael,
We are very glad to hear those words
I just wanted to inform you that we have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi,
i setup the single product images to 400×600 and the do regenarate thumbnail and nothing change instead the pictures get bigger.. please help. heres the link.
http://www.emmasmode.com/product/black-stripe-sport-legging/
Hi sohoapparel,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
