Hi,

Filters can be used for Blog masonry lists, not for the blog gallery template unfortunately. You can enable sidebar for that list, and place the content you want on the side.

Select

Hi,

Update your theme first to the latest version http://grafik.select-themes.com/documentation/#!/getting_started_updating_grafik

After you have updated the theme, deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. Just make sure you have main theme active while doing this, not a child theme. You should also empty your browser cache after you update Visual Composer.

It should be all fine then again.

Select

Hi,

1. Thanks for noticing this. It will be corrected in next theme update. At the moment, submit a ticket to https://select.ticksy.com and our support team will tell you about one small change you need to make to correct this.

2. In Select Options -> parallax, did you disable Parallax for touch devices? Not all devices support this effect properly, so we recommend keeping this disabled. Most likely that’s the cause.

Select

Thanks for your quick reply.

1. Will continue in ticket system.

2. I did disabled the parallax, see screenshot https://www.dropbox.com/s/j8ajezq463s4cug/Screenshot%202016-06-17%2014.05.56.png?dl=0

Hi again,

Make sure to ask our support about this as well then, so they can inspect this on mobiles and help to remove this gray bar.

Select

Can the ajax load more button be added to the Masonry Gallery ? Thanks

Hi,

1. Masonry Gallery is a type of portfolio single layout. There are no filters on portfolio single pages. You can use Filters on portfolio lists only. Masonry portfolio lists accept filters as well.

2. And again, if you’re referring to Masonry portfolio list, you can enable Load More button for it

Select

Hi,

On that page, we’ve actually used our Select Slider, not rev slider. You just need to create your slider, and put the shortcode for it in Slider Shortcode field in that page’s back-end http://screencast.com/t/sdL5rWsDfJMD

Read this for the explanation about how to create Select Slider

Of course, you can use Rev Slider plugin instead.

Select

Hello,

Our support agent already answered you. Please, check response on ticksy.

Select

Hi,

That option you tried to use is for Title Area, that is not available on single portfolio pages. To hide title on single portfolio items, try to paste this part of code in Select Options > General > Custom Code > Custom Css

.qodef-portfolio-title {
    display: none;
}

Select

Hi,

We owe you an apology for this. That part of documentation does not belong to Grafik, but our another theme. It would be removed from our manual, thank you for noticing this. For SEO we could suggest some powerful plugins, e.g. Yoast and to optimize your site with it.

Select

Thanks for the quick response, I will try one the plugins suggested.

While I’m emailing I cannot seem to find where to set the bottom footer colour, can you assist please?

Hi again,

You are welcome.

For the background color of footer bottom area, use this part of code

footer .qodef-footer-bottom-holder {
    background-color: red;
}

and paste it in Select options > General > Custom Code > Custom css.

Select

Hello, Nick

Thank you for kind words Please, just submit a ticket on our support forum at https://select.ticksy.com/ and include your blog page URL so some of our developer could help you there.

Select

Hi,

We owe you an apology for this. That part of documentation does not belong to Grafik, but our another theme. It would be removed from our manual, thank you for noticing this. For SEO we could suggest some powerful plugins, e.g. Yoast and to optimize your site with it.

Select

Hello,

Thank you for this suggestion Anyhow, something similar you could achieve. Try to add one row with three columns and in each column add Blog List with type boxes.

Select

Thanks for your reply,

I will purchase the theme, just help me out with a couple of css for recent posts on homepage and the language switcher ok:)

Talk to you from the support forum

No problem, our support team on ticksy will assist you with all the css.

Hi

You are welcome. Yes, there is search functionality and if you enter Portfolio item name it would be listed in search results. So, you could add Select Search Opener in some widget area and it would list portfolio items if you search for those.

Select

Thats great! thanks a lot

You are welcome

Hello,

Average time for response is 24 hours. But we are not working with full capacity during weekends. Your ticket is answered. Please, check response on ticksy. For any further assistance, our trained support agent will help you, just reach us there.

Select

Hello,

Our support agent just answered on your ticket. In latest version of our theme 1.3.1 VC 4.11.2.1 came bundled in. Just update VC on way we explained on your ticket and make sure your cache is cleared, and everything should be working back fine.

Select

Hello,

It’s not a plugin, this is our custom-made portfolio additional sidebar, that has this sticky effect on scroll

Select

Hello,

It’s not a plugin, this is our custom-made portfolio additional sidebar, that has this sticky effect on scroll

Select

Hello,

Visual Composer comes included within our theme, no need for any further activation. We bought extended licence for it, to have rights to include it in our themes! We can’t share purchse code with users because of the privacy rules, but we will always update the plugins within theme update. You can ignore messages about activation you see in your WP admin.

Latest Grafik version 1.3.1 includes latest Visual Composer 4.11.2.1

So, update your theme first to the latest version http://grafik.select-themes.com/documentation/#!/getting_started_updating_grafik

After you have updated the theme, deactivate and then delete the visual composer plugin. Then you should see a notice at the top of your dashboard that a required plugin needs to be installed. Install the new version of VC via this notice and you will receive the updated version. Just make sure you have main theme active while doing this, not a child theme. You should also empty your browser cache after you update Visual Composer.

Select

Hi again,

What we can see, is that your header is transparent on home page http://screencast.com/t/uV1IsALv6 but not on Vision for example http://screencast.com/t/Ca77aBA9

Please check once again if you’ve set 0 transparency for header on Vision page. http://screencast.com/t/58lNJgQCO

Select

okay!

for the transparency on vision it’s normal, I’ve changing before.

but to give a white bg, in the visual composer, we don’t see if the selected color is white, I don’t have an indication of it, and I think my problem was just it.

Sorry for the disturbing :s

And you have made a great job to respond of my problem, really appreciate

Hi again,

No problem, glad to see it’s all fine now, you’re welcome

Select

Hello,

This is happening because Image Gallery element from Visual Composer, takes full width of container, and the script positions images starting from left always.

Submit a ticket to https://select.ticksy.com , wtih a link to your page, and our support will help you to center this element within a row.

Select

Hello,

Please submit a ticket to https://select.ticksy.com , with a link to your site and WP admin access, and our support team will help you to import the demo content.

Select