71 comments found.
Any plans to update WPBakery Visual Composer Version 4.12.1 to Version 5.0.1 ?
Hello mayela
You can go to the support forum then ask for the latest version of WPBakery Visual Composer and we’ll send you. We’ll also update theme soon, of course.
Regards
Thoa Kim
does it support the wordpress v. 4.6.1?
Hi,
Fastxe theme is compatible with WordPress 4.5 or higher.
If you need more assistance, please post a topic on our support forum https://thimpress.com/forums/forum/fastex/.
Regards,
Hien Phan.
hi, I’m working on a site for a client, I think there is a bug with the sticky menu logo that I can’t fix
Basically, the logo shows fine in mobile and desktop, on top and on scroll…
Except when the site is on scroll with a screen width a bit over 770 px, the problem is that the logo somehow gets repeated a second time behind the menu.
I can’t fix it, I already tried messing a lot with the CSS and with the custom option panel, nothing will fix it but disabling the sticky menu, which I don’t want.
here is the screenshot:
Normal: https://postimg.org/image/8u3m936bt/ On scroll error: https://postimg.org/image/sq472dcqx/
Hello
Please post a topic on our support forum https://thimpress.com/forums/forum/fastex/ about the problem you have. We’ll check.
Regards
ThimPress
I see I’m not the only one with the problem, this guy reported the EXACT same issue on your forum October 13th and YOU STILL HAVEN’T ANSWER HIM,
https://thimpress.com/forums/topic/double-logo-in-sticky-menu/BAD SUPPORT
Hello
In that topic, we’re waiting for the login info of his site to check. He hasn’t replied us yet. Please just post a topic on the forum and we’ll check your case.
Regards
ThimPress
Could you tell me where I could get demo images for website, because after importing demo content no images were imported.
Hello
You can import demo data by xml file to have demo images. Please post a topic on our support forum https://thimpress.com/forums/forum/fastex/ if you have any troubles in importing demo data. We’re willing to help you.
Regards
ThimPress
Is it possible to turn off paralax and all animations?
Hi rikota. Yes, sure. You can easily to do it 
Could you advise, I’m getting a
Parse error: syntax error, unexpected ‘[’ in /kunden/unitedminds-administrator.de/unitedmail/unitedmail/wordpress/wp-content/themes/fastex/woocommerce/content-single-product.php on line 45
at Product single page Thanks!
Hello,
If you bought our theme, please post a topic on our support forum https://thimpress.com/forums/forum/fastex/ about the problems you have. We’re willing to help you.
Regards
ThimPress
Can I use this theme like a OnePage website? Thanks
Hello, sorry for the late response. It’s impossible to use our theme as a OnePage website.
Regards, ThimPress
i bought this theme but i can’t to download it
? can you send me this in my email?
Hi admin6203,
You can download FastEx via your download page at http://themeforest.net/downloads (make sure you signed in).
Try it and let me know if you have any queries,
Regards,
hi, where can i changed the latest photo gallery on home page plz ?
Hello, please post a topic on our support forum https://thimpress.com/forums/forum/fastex/, we’ll guide you in details.
Regards , ThimPress
I just bought this item and I am trying ti install the teme in my wordpress installation. However, the file is theme is not working. I am using Wordpress 4.5. Any help in regards to this will be highly appreciated.
Regards
Hello, please post a topic on our support forum https://thimpress.com/forums/forum/fastex/ about the problem you help, we’re willing to help you.
Regards
ThimPress
Hmm. Today i updated to wp 4.5 and visual composer broke. Visual composer 4.11.2 supports wp 4.5 but the theme is using 4.9 version. Are we going to get the new version of theme with vc 4.11.2 included?
Hello Smartsoftweb
We’ll update the theme to ensure that it’s compatible with WP 4.5. The new version of Fastex will be release within next week.
For any problems or inquiry, please post a ticket on https://thimpress.com/forums/forum/fastex/, we’re willing to help you.
Regards
ThimPress
Hi, where can i change this : Sometimes, a picture is worth a thousand words….
thank
Hi, It is default sentence if you don’t add the excerpt in each page. Please enable the excerpt in Edit Page and you will see the excerpt section to change it.
Regards,
ThimPress
thank you, I managed
ThimPress All of your theme calls for honor I’m your customer on Eduma LMS Theme and I’m proud of this I wish you all the best in all your Smart Themes
I have just a question for Fastex if there is a possibility to add trace shipments Policy it will be highly distinctive, It allows visitors to trace shipments it’s just idea .. Also confirm me if there is a plugin can do the same job on your theme ..
Thanks a lot
Hello eraroma,
Could you please clarify your question? I don’t really understand exactly what you mean.
Regards,
ThimPress
Thanks for your reply, My question is about Track Shipments http://prnt.sc/al0rrz
Hello
Currently, FastEX doesn’t support trace shipments as you want. You refer this plugin https://wordpress.org/plugins/order-tracking/
Regards
ThimPress
Hello support team, how can we add images to THIM GALLERY please ?
Please create new post with format is Gallery then add image to box: “Post Format: Gallery”.
Regards,
Max
Hi could you pls tell us how can we change the top image of the Blog page? we were able to change it for all other pages , but only for Blog page it does not work (using visual composer) thanks and regards
Please go to menu Customize / Display / Archive -> Top image.
Regards,
Max
thanks a lot
Does anyone know how to set up the homepage? The images on the index file which explains how to do so aren’t loading for me. I’ve set it in the customise section as a static page but the page template is staying the same as normal pages, i.e. it has the header section which i don’t want.
Any help would be appreciated as the support website says they are on holiday until 16th Feb.
Regards.
Hi, is the theme WP 4.4.x compatible? Thanks in advance.
Sure, premine .
Thanks for your concern.
Regards,
Ken
please tell me does your theme support RTL for everything i mean for sliders, tables, maps header and footer, i mean RTL for everything or just for for just sentences as you mentioned?
Hi, there is RTL option in our theme and RTL for everything, of course.
Regards
ThimPress
Please could you send me any demo before i buy it?
Hello magd91, we can’t give you any demo. You just can see the live preview of our demo.
Regards
ThimPress
HI magd91, I’m sorry for the inconvenience. The RTL demo will be available very soon. You will be informed right here as soon as we configured that RTL demo.
Take a look.
I got an update of the theme, where´s the change log ?
Hi mayela,
In newest version of FastEx theme, it updated demo data and improved style for new version of MailChimp plugin.
Regards,
Ken
I can’t import the demo data, I receive the “Error 02” message when I try to import it.
I posted to the forum a week ago, but got no replies.
Can someone help me?
Hello ptornich, sorry for the late response. The support team is working and will reply right now.
Regards
ThimPress
It has been 5 days now since my last post on your forum and you still didn’t reply. I payed for support and if you won’t support my issue, then I want my money back.
Regards, Pedro
Hi ptornich,
I have checked on our discussion. I missed it and I am really sorry about that inconvenience. Please give us a chance in this case.
Regards,
Ken
