651 comments found.
Regression: Restaurant Appearance tab is missing under YoPress settings in version 3.0.2.
Hi, it is not missing, simply scroll a bit further down. It is there. If is is missing in your case, please open a support ticket at yosupport.freshdesk.com I will have a look for you. Make sure you provide URL and temp pass and login when/if you create a ticket.
I would like to report a glitch I’ve found: you cannot remove “Food Menu” from YoPress settings > Custom Food Menus, it will reappear after saving changes.
Hi, to be honest it is not a glitch it is a legacy template that we generate upon installation that is required for all the users who installed the theme prior to introduction for custom menus. You simply ignore it. Anyways thanks for you letting us know.
Hi I bought your good theme. I would like to know how to change the home page to make it equals like that in your preview demo and if is possible do that without act on the code, thanks.
Hi, got o yopress -> demo importer and import content there, if you have problems, please open a support ticket at yosupport.freshdesk.com Thanks for you interest!
Thanks for the reply! I take advantage of your kindness to ask you how to fix the logo in the mobile view, in fact it leaves the screen to the right. Thank You!
Hi, would you be kind and open a support ticket at yosupport.freshdesk.com and provide link to your site so I can inspect the logo issue and fix it for you and for future update. Thanks.
I have just create the ticket, thanks.
Dear Mateusz, please can you respond to my ticket (#2566) which has been “in process” for 12 days now. Thanks
Hi, I am on it at the moment, should be resolved in a matter of minutes. Thanks for you patience!
Thanks but there seems to be an issue with your fix, please see my response to the ticket. Thanks
Hello! what’s the latest version of wordpress that supports?
thanks
Hi, 4.6.1 which is the latest, we do our best to keep it always up to date!
Dear Yosoftware,
I had raised a support ticket (ticket #2566) roughly 8 months ago. At the time the issue was apparently resolved by Michal, but the issue still remains on my website? My membership has expired for the support on this theme but as i had raised the issue 8 months ago i feel that this issue should still be looked into.
Thanks Ali
Hi, I will look into your ticket. Thanks for reaching out.
Hi there.
I can’t set a location to the google maps on the contact page in the settings, it has an error and in the console says it’s missing the key of the map. Is there any solution or I have to put my key somewhere?
Regards.
Hi, in yopress you have Goole map API key, you can get yours free here http://bit.ly/2asqQ1r Make sure you are running latets version of our theme. If you have problems please open a support ticket at yosupport.freshdesk.com
I have the 3.0.0 version and doesn’t have that option in yopress, is there any option to put in the code?
Hi, I would suggest downloading latest version of the theme which supports Google Map API key.
I got the theme trough Monthly free theme from Envato, is there any way to download the last version?
Hi, as far as I am concerned Barnelli was not part of Free Theme initiative. We provide updates only to customers who purchased from us. Sorry.
I’m pretty sure I’ve downloaded from the freebies of Envato on last June.
I CANNOT INSTALL WPML PLUGIN, IT SAYS WRONG WITH API.
Hi, WPML is not provided, our theme does support it but does not include the plugin. You need to purchase it separately. If you need further help, please open a support ticket at yosupport.fresdesk.com Thanks!
how can i setup the opening hours, or i have setup but its showing nowhere??
Hi, you need to select opening hours for a block, when creating a restaurant “mosaic”, if you have problem please open a support ticket at yosupport.fresdesk.com Thanks!
Hi,
I’m thinking of purchasing this theme, but before I have a couple of questions.
1. When setting up the reservation form, is it possible to block some specifical dates (apart from closing days), for example Christmas day or vacational periods, even if those are working days?
2. And what about days with fully booked restaurant? Do I have to block these dates manually or does the system deactivate the date in the reservation form automatically? I can’t figure it out, as a preview of the back-end isn’t available.
3. When you say “fully translatable” I understand it’s 100% translatable. What method would you recommend to do so?
Thanks in advance!
Hi, there is no blocking mechanism at the moment, and there is no fully booked notice either, you would need to use other plugin ie. Reservations plugin
As to translating, you would need to translate *.po file wit PoEdit, free software for Mac and Win.
If you have further questions just ask! Thanks for you interest.
Thanks for your quick reply!
Hello,
Products variable is not usable in woocommerce because “variable.php” is not up to date. => yourtheme/woocommerce/single-product/add-to-cart/variable.php
Please update your theme.
Thanks. Olivier
Hi, thanks for your feedback, we will try to update our theme soon.
Even if your theme is ok, for a small issue like captcha in contact form and reservation form, I have no answer and no solution 7 days now since you came back from your holidays. My ticket was created weeks ago.Does your support exist?My ticket number 2957 for your info.I wait 2-3 days more, then I will ask you to refund my money back..I will not pay a theme without support even if support is included as you are saying.
Hi, I am sorry for the situation, your ticket must have been missed in the workload, I will forward your request to our support team and they will get back to your via your #2957 ticket thread. Once again sorry for the trouble.
Hi, ok I will wait for a solution as I said 2-3 days.
Thank you so much your support solve my problem you are the best!!!
Hi, in my yesterday installation of the theme, in the Menu section, is not possible to upload images related to menu items. by clicking the upload image button nothing appears. Could you please tell me why? If you can give me an email address I can send you login data, so that you can see the problem directly. Thank you.
Hi, please visit yosupport.freshdesk.com and open a support ticket there. Thanks!
Is fully compatible this template with plugin page builder by SiteOrigin? TKS Daniel
Hi, we have not tested it, so it I am not sure if it works. If you need further help visit yosupport.freshdesk.com Thanks for your interest.
Dear Sir,
I used multiple contact page and not displaying the maps. I updated wp and uploaded your latest update. What can be the problem? Only with multiple not working. Ty,
d.
Hi, we are aware of the issue and are working on an update, please stay tuned, you will get an e-mail notification when the update is ready. Sorry for the trouble.
Hi There,
how can I put the Main Nav under the logo?
Thank you
Hi, I am sorry but at the moment there is no way to do it.
Really? What about in custom css?
Please open a support ticket at yosupport.freshdesk.com and provide mockup of what you are trying to achieve.
hi, this theme support RTL? if not, did you heve a themes that support RTL?
I am sorry but no official RTL support yet. But I have seen example of such use, it need some work on your site though. Thanks for your interest.
Hi Guys,
I’m looking to remove the BLOG page from the template.
I’ve tried removing the page from the Wordpress dashboard, unfortunately I can still see the BLOG page on the website. Any help will be greatly appreciated. Regards, Yan
I am not sure if I am following, would be best if you could open a ticket at yosupport.freshdesk.com If possible provide URL, temp pass and login. Thanks!
I have a problema after update to 3.0 version. The background of homepage now is White, while in the admin panel i have set a image backgroud. Why? the site is: www.camelotpubavellino.it
Hi, I have check in our demo version and this settings works fine, please try re-save your settings, and refresh your page few times, or clear you cache if you are using a plugin. If it does not help please got to yosupport.freshdesk.com Thanks!
Hi, I try to re-save the option, clear cache from browser but nothing. I have ispected the code coputed from browser and i notice that url(‘my_image_url’) in is preceded by #666666. How can i remove this color that is in conflict with image?
I am sorry to hear, please open a ticket at yosupport.freshdesk.com and if possible please provide URL, temp pass and login. We will have a look for you.
Ticked created, i’m waiting for you. Thanks a lot!
Hello, web bought this theme long time ago, so long it has disappear from our downloads and now there is an update available and we cannot access to it. Is there any way to check it on your side? If you have our user as a buyer on your database or something? And is it normal that our website does not work with the old version of the theme any more? rociotapasysushi.com Thanks in advance. 
Hi, the new version does not affect any current version you have installed. If you have purchased the theme, please log in to your account and you are always able to download the latest version there. Even if the theme is deleted (which is not) you would still could see it. Hope this helps.
