823 comments found.
Hi, I detected a few errors… First, the mobile menu isn’t appears when I clicked on the button on the mobile version. And some elements don’t change the size for mobile, for example, the slider and the essential grid text not resizes. How I can fix this errors? Thanks!
the link of site I’m working: http://www.corralonsanjavier.com.ar/v2/
Hi ichanguito,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
?I’m trying to activate the plugin, but something is wrong… I got the message ”/wp-content/plugins/essential-grid/includes/assets/twitter/RestApi.php on line 8?”
How to fix?
Hi vnpacheco,
Have you updated to the last version of Structure yet? If not, just try to do. Otherwise, just open a ticket and let our developer help you via our support system: http://support.thememove.com
Best Regards,
ThemeMove
Hello ThemeMove,
I’ve a small problem with revolution slider, i can’t start, I’ve an error message in front “Revolution Slider Error: Slider with alias homepage-v2 not found. ”, and in the admin “Slider Revolution error: could not unzip into the revslider/public/assets/ folder, please make sure that this folder is writable”.
have you any idea where can come the problem?
thank you for the support
Hi ginger-minds,
This issue is from importing process & you haven’t updated the latest version. So, just contact our developer directly at http://support.thememove.com and provide your purchase code, admin account, so our developer can help you to fix all issues.
Best Regards,
ThemeMove
I am getting an error when attempting to upgrade: Visual Composer, Revolution Slider, Templatera, Thememove: Download failed. A valid URL was not provided.
I am at version 3.1.8 and when I try to download the files, I keep getting 3.1.8 rather than the lastest 3.1.9
Now, my slider is messed up, and I am unable to update any pages, please help
Hi forestbuzz,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hello, thank you for your quick reaction.
As you can see there is a price range € 1,00 – € 30,00 My client only want te so ‘From € 1,00’. In the Dutch language that will be ‘Vanaf € 1,00’ http://dev.mtooling.nl/product-categorie/1000-vhm-frezen/2-snijders/ And is there a way to disable the breadcrumbs on webshop product pages: http://dev.mtooling.nl/webshop/vhm-2-snijder-30-tialn-lang/And I also want to change something on the checkout page: My client want to see the number of items in front of the product name.
Hope you can help me out!
Hi TenMediaNL,
I see. About breadcrumbs, you can hide it. And, our developer can give you a hand to deal with all issues you’ve mentioned. Just contact him directly at http://support.thememove.com
Best Regards,
ThemeMove
Oke, and how can I hide the breadcrumbs on the webshop singe product pages?
Hi,
Just go to Admin dashboard > Customize > Custom Code > Custom CSS and add this code .has-bg{
display: none;
}
Best Regards,
ThemeMove
Hello,
Is there a solution to change the price range in the webshop to a ‘from price’?
Thanks
Hi TenMediaNL,
Could you provide a screenshot to make clear your question?
Regards, ThemeMove
Hello,
My VC on the backend won’t load – it’s holding the mark up but the editor won’t load when you click “backend editor” – is the packaged VC included with the theme out of date or something? How do I fix this?
THanks
Hi pdraude1,
Please create a ticket in our support center. Our staff will help you asap.
Regards, ThemeMove
Is there anyway to keep the phone numbers in the sticky header rather than have them disappear? Is there a modification that can be done or option? http://structure.thememove.com/01/homepage-05/ Thanks! Looks great.
I’m not seeing any pre-defined color schemes either to choose from for the entire site.
HI austinwebdesign,
In this case, I recommend you to contact directly our developer at http://support.thememove.com
They will help you.
Best Regards,
ThemeMove
Hi, where I find translate the ”You are here” and “Home” texts? They not in en_US.po – not possible translate PO files. Your PO file contain only string ””You are here” text” – maybe for input line in settings theme. But I did not find this input line in theme settings. I use child theme.
And make better translate your theme with PO. E.g. date in thememove_recentposts.php must overwrite manual, moreover, does not work in child theme, I have overwrite in the main theme (after the update so I can once again).
Hi ThemeMove, no, update It does not resolve (I have latest version).
Your function for breadcrumb:
tm_bread_crumb( array( ‘home_label’ => __( ‘Home’, ‘thememove’ ) ) );
But ‘Home’ string not contain in your PO file!
And text ‘You are here’ in breadcrumb (in your demo) is a inline css content!, not in PO file (why? witch functions create this css?)
.breadcrumb ul:before { content: ‘You are here: ’; }
PS: many inline css
inc\template-tags.php – line 45 and 46
‘prev_text’ => __( ‘? Previous’, ‘twentyfourteen’ ), ‘next_text’ => __( ‘Next ?’, ‘twentyfourteen’ ),
Are not you forgetting something from TwentyFourteen?
Steve
Hi Steve,
Could you provide your site’s link?
Regards,
ThemeMove
Anyway, we will fix this issue in next version. Please open a ticket here and provide your FTP information, our developer will fix it for you soon.
Regards,
ThemeMove
now only testing version, link is http://test5.itec.sk/
I edit PO files, put to end:
msgid “Home” msgstr “translate_text”
msgid “You are here:” msgstr “translate_text”
Now is work OK
That’s great. If you have any issue and need help, please directly contact to our developer.
Cheers,
ThemeMove
OK, but I write in this comments for your other customers.
In the next version, pleas fix also traslate (PO) date format in thememove_recentposts.php (line 26)
And improve load custom php files in child theme – if I put modified file in child theme, do not work (INC folder)
If I find something, I write to you 
Steve
Hi Steve,
We appreciate your work, it contributes many points to our theme. We have added this to our to-do list, and we will fix it in next version.
Best Regards,
ThemeMove
I keep getting 500 errors trying to import the demo content. Any suggestions?
Hi austinwebdesign,
We need to login to your site to see what happened. Please directly contact to our developer via our support center.
Best Regards, ThemeMove
hey guys I want to translate the “You are here” text on the theme (breadcrumb), where can I best do that?
Hi! Pre-sale questions 1. Is there an option to create landing page? 2. Is there an option to create custom widgets? 3. Will I have an option to add a sidebar for a separate page or have different layout on each page. For example one page is wide, another one is boxed; one page has page title and breadrcrumbs, another one has no. Thank you for your answers!
Hi GlobexThemes,
Our answers are below:
1. Yes, you can create landing page with Structure
2. You can create the custom widgets, too
3. We have many options for sidebar. About wide & boxed: you just can choose one option for all. Title and breadcrumbs can set as you wish.
Regards,
ThemeMove
Hi there ,
in download there is not zip file of revolution sliders demo (not plugin’s zip file , i mean your demo site’s slider import file ) , could you give me that ?
Thanks .
also created ticket : http://support.thememove.com/support/tickets/5240 just in case you need it , i need this urgently .
Thanks .
Hi,
Our developer is dealing with your ticket now.
Best Regards,
ThemeMove
Hello Dear, I bought this license for this theme 02/06/2015, but pluguin “visual composer” stopped working, and when I put the purchase code the system says that the password is wrong,
the main topic page here on ThemeForest says the following: “4+ premium plugins included,” you could help me with this please?
Item Purchase Code: 9511ccd3-d2f7-4f34-863d-d33ae6ffd2e4
Hi alxweb,
Please open a support ticket at our support system and our developer will give you a hand.
P.S. Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge 
You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
Best Regards,
ThemeMove
I am unable to import the theme demo on my website, where I try to get an error. How can I do it?
Error: http://youfirstsuplementos.com.br/wp-content/uploads/2016/06/erro.png
Thanks.
Hi digitalldart,
This issue may be caused by your server’s setting, so the importing process didn’t work as you wish. S you can provide your FTP information & admin account via our secured support center and our developer can check this issue and find the way to solve it.
Best Regards,
ThemeMove
what about seo is it support to yoost seo plugin ?
Hi vmwebsent,
Structure is compatible with WordPress plugins such as Yoast Seo. Feel free to purchase and use it with this amazing plugin.
Best Regards,
ThemeMove
Thanks a lot for your quick response .. what about suppor ?
You can contact to plugin author to ask for support. Moreover, our developer can also give you a hand to deal with this kind of plugin.
Regards,
ThemeMove
Hello i have a problem changing the color on hovering above artickles and some other elements such us “our projects” at main page… Please help me out
Hi kounavi,
We need to know which elements you want to change color (you can take a screenshot). The best way to work with these issues is creating a ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can easily help you)
Best Regards,
ThemeMove
I need the import files for essential grid, please include on the theme so other buyers won’t have to struggle like I do!
Hi WhaleAgency,
Is it impossible to tell us your ticket number? Then we can take a look and see why this happened.
Best Regards,
ThemeMove
No fix provided yet, guys, seriously!?!?
http://support.thememove.com/support/tickets/4586I am very close to filing a serious complaint about your theme and how it is bundled, it is RIDICULOUS that the essential grid is not working and that I am fighting to get a solution for the last 2 WEEKS!
Hi Carlos,
We’ve received your information 17 hours ago, we’ll try to solve this issue for you.
Best Regards,
ThemeMove
Hi,
For some reason the demo’s seem to be down for the theme e.g. http://structure.thememove.com/01/homepage-v2-black-edition/
The demo looks to load correctly in MS Edge but it is completely broken in Chrome and Firefox.
Hi no10design,
Thanks for your comment. We’ll check all pages now. If it’s possible. we’d love to get a screenshot.
Best Regards,
ThemeMove
Presale question Sir: I really like your theme and planning to buy it but I still have some doubts about the topbar (top arena or whatever). I need to replace social links by wpml + search widget and show the left side also which is currently hidden by default. Will you help me that? Thank you.
Hi devancy,
Thanks for your question. Our developer is always ready to help you! So, just buy Structure & ask for help at our support center and you’ll get what you want.
Cheers,
ThemeMove
