308 comments found.
Hi , First of all your theme is very nice. But i had one problem, on the front page, i am using home section created as separated page and added to menu. But carousel text on the background photo is fixed on the top and I cant get it to the middle how is on your example and your demo content page. How I can set it to the middle
Hi,
First of all thank you for purchasing Act WordPress Theme.
Have you checked the theme version? The latest version is 2.1. Can you send us your wp-admin credentials through our support system,please? We will help you.
Support : https://klbtheme.ticksy.com/
Best Regards.
Hi, I found it. I dig into your css files and notice that you have #home custom style so i give the row id home and now it is ok. But i spend a time to found it 
Hi,
Glad to hear. If you can contact with us through our support system, I hope you will not lose more time.
Best Regards.
A client of mine purchased this theme and we are having difficulty upgrading from 1.9.2 to 2.1 Please let me know if you are able to assist.
Thanks!
Hi,
First of all thank you for purchasing Act WordPress Theme.
The current version of the theme has a page builder plugin(Visual Composer) and the theme can be used easly thanks to the plugin.However you should re-arrange your content when you update the theme.
If you need help please let us know through our support system.
Support : http://sinanisik.ticksy.com/
Best Regards.
Hello I believe there is a slider revolution update. How do I update it?
Hi,
First of all thank you for purchasing Act WordPress Theme.
The plugin will be updated within next update of the theme. In addition, If you can contact with our support team through our support system,They will help you about the issue in the short time.
Support : http://sinanisik.ticksy.com/
Best Regards.
ok. I keep getting this error on the portfolio tab http://prnt.sc/dctoev The images are no longer showing what should I do to fix it.
Hi,
Your ticket has been replied.
Best Regards.
Hi, i like these theme but i want know if its possible add images in the slideshow with more quality? Example of images like in the theme Angel. Other question: its possible update the total and % of donations manualy? Thanks
Hi,
First of all thank you for your interest in Act WordPress Theme.
1-)Yes.That is possible. You can use image without overlay or you can use more quality images on slideshow just like Angel theme.
2-)You can make offline donations and you can approve them from Dashboard.Progress bar will be upaded.
Best Regards.
can we change the currency to Indian Rupee and Also, please confirm if donation plugin is compatible with Payu payment gateway
Hi,
First of all thank you for your interset in Act Nonprofit WordPress Theme.
The theme has many currency except Indian Rupee. Unfortunately Payu payment is not available.
Best Regards.
Hi, may I know the Crowdfunding system can permits other users to create and manage projects for themselves?
Hi,
First of all thank you for your interest in Act WordPress Theme.
Unfortunately that is not possible.
Best Regards.
Hi Team,
I am interested in buying this theme. But i have few queries before buying. Is there any telephone support ?
Hi,
First of all thank you for your interest in Act WordPress Theme.
Telephone support is not possible at this time.you can contact with us through our support system.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hi,
A few questions…
1) Is there any email marketing program to subscribe donators to? What type of form is the donation system using? Is it CF7 so I can use the MailChimp add-on there?
2) On the home page I see the total of donations and goal%, does this all add up automatically from the donate button?
3) Are projects used as products form WooCommerce? If so, are they included in donation totals or just for that particular project?
For question 1, I am referring to the form that pops-up after clicking the “Donate Now” button on the home page.
Hi,
First of all thank you for purchasing Act WordPress Theme.
1-)Unfortunately there are not system at this time.
2-)That is not automatic for now.
3-)Yes products are WooCommerce.You can create Crowdfunding project from Dashboard > Products > Add New.
In addition, If you can contact with us through our support system,We will provide perfect support for you.
Support : http://sinanisik.ticksy.com/
Best Regards.
Hello, Is there an email address I can write to for support? Your website has been down all night.
Hi,
First of all thank you for purchasing Act WordPress Theme.
You can try again,please? The problem has been fixed.
Best Regards.
Hello, I purchased ACT and love it on desktops! However, I can’t get it to work well on mobile phones. How do I get it to look your demo looks on mobile phones? Thanks! Dwayne Moore
Hi,
First of all thank you for purchasing Act Charity Nonprofit WordPress Theme.
Please send us your site adress and admin panel informations through our support system.We will check for you.
Support : http://sinanisik.ticksy.com/
Best Regards.
Thank you so much! The test site address is [removed]
please do not share your admin information here. send us your informations through through our support system.
Support : http://sinanisik.ticksy.com/
Best Regards.
I wish I could but it won’t accept my product code. Envato support acknowledged the problem and advised me to contact you this way instead. Is there another way we can communicate?
Hi,
You can contact with us through mail.
Contact : https://themeforest.net/user/klbtheme#contact
Best Regards.
Hello,
How do you update the contact form if it does not appear under the Dashboard. Someone on the team offered to fix it, but I have not heard from anyone yet. I know you guys are probably very busy and I understand this might take some time. Do you have any idea when someone will be able to take a look at it? I already sent over my username and password to the support system.
Kind regards,
Chakeia
Hi,
First of all thank you for purchasing Act Wordpress theme.
We couldn’t see your username and password on the support system. if you can send us the informations,we will help you.
Best Regards.
Hi,
Please dont send your information through comments.
please open a new ticket on our support system and send us your informations.
Support : http://sinanisik.ticksy.com/
Best Regards.
Hi,
When I try to send it through your support system it will not let me due to the purchase code being expired as I previously mentioned in my initial comments. This is why I sent it through this form of communication. I tried again and still it is a no go.
Regards,
Chakeia
Hi,
The support system doesn’t allow to open a new ticket when your support is expired.You should purchase support.
Best Regards.
I talked to you guys about that in my first message and you said you were willing to fix it. I assume because I previously bought support and did not use it.
Hi,
Contact Form is already on Dashboard.Can you send me a prnt screen of dashboard,please?
Best Regards.
It is not on my dashboard which is why I have been in constant contact. There is some sort of error or glitch. How can I email you so you can see the screenshot you requested? I cannot send you a support message through your support because my unused subscription is expired. Please let me know if this link below shoes up for you and how I can get it to you if it does not. If you login with the information I gave you, you can see it for yourself.
/Users/mrsjohnson/Desktop/Screen Shot 2016-08-17 at 12.55.47 PM.png
Hi,
You can send screenshot through our profile.
https://themeforest.net/user/klbtheme#contactBest Regards.
Please let me know if you plan to honor fixing the problem as you stated you would do?
Hello,
How do you update the contact form if it does not appear under the Dashboard. Someone on the team offered to fix it, but I have not heard from anyone yet. I know you guys are probably very busy and I understand this might take some time. Do you have any idea when someone will be able to take a look at it? I already sent over my username and password to the support system.
Kind regards,
Chakeia
Hi there!
How do I update Revolution Slider with the latest version? In wordpress backend, I cannot see new update for the same.
Thank you for your help!
Hi,
First of all thank you for purchasing Act Wordpress Theme.
The plugin will be updated in the next updating and you will find the plugin on Dashboard > Appearance > Install Plugins.
In Addition, you can contact with us through our support system for perfect support.
Support : https://sinanisik.ticksy.com/
Best Regards.
i’m trying to make a new portfolio but all the text weirdly shows up on the home page and when you try clicking the image it just goes to a new page with the image on it… please advise.
also trying to change the text and the same issue happens.
lastly, how do you edit the take action/make an impact section content? not very happy with this theme right now…
social links don’t even go to the proper url… instead it goes to the domain/social media url…
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Can you send us your wp-admin informations through our support system,please?We can check the problems for you.
Support : http://sinanisik.ticksy.com/
Best Regards.
I did not use my support during the first six months and I am just now getting to edit my site. I am hoping to get some help connecting my visit blog buttons to the blog page and contact us buttons to the contact page. On the latter item currently the contact 7 form will not upload which might be effecting connecting the button with the page.
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Unfortunately The support system doesn’t support that.
Support : https://sinanisik.ticksy.com/
Best Regards.
Does the theme support the contact 7 form? Currently it is not working but it shows up as a recommendation.
Hi,
yes the theme supports contact form 7 and The plugin works.
Best Regards.
It is not working for me. Do you have any suggestions?
Hi,
you can configure your contact form from Dashboard > Contact . or you can create a new form from Dashboard > Contact .
Best Regards.
Contact does not show up at all. Then when I try to download the plugin it says the site does not support it. What do you suggest I do to be able to have the contact option show up from the dashboard?
Hi,
Can you send me your wp-admin informaitons via email,please?we can check for you.
Contact : https://themeforest.net/user/klbtheme#contact
Best Regards.
Here is the original set of messages where I clearly stated I originally had support and did not use it and your later message offering to help resolve it.
After doing the one click install for demo data the home page did not load Google Maps correctly. It says see JavaScript console for technical details. How do you resolve this error?
Hi,
First of all thank you for purchasing Act Wordpress Theme.
Can you send us your wp-admin informations through our support system,please?
Support : https://sinanisik.ticksy.com/
Best Regards.
I submitted ticket. How long will it take to resolve?
Hi,
The problem has been fixed.
If you need help please let us know through our support system.
Best Regards.
How do I update the “our team” page?
Hi,
First of all thank you for purchasing Act Wordpress Theme.
If you have made Demo installation you can find our team page on Dashboard > Pages >
If you need more help please let us know through our support system.
Support : https://sinanisik.ticksy.com/
Best Regards.
I have located the page…..I do not see where I am suppose to create new team members
Hi,
Can you open a new ticket through our support system,please?Be sure that we will help you.
Support : https://sinanisik.ticksy.com/
Best Regards.
Hello KLBTheme. I would like to convert your theme for a yearly single event ticket website is that possible? So instead of donate it is buy ticket and proceed to WooCommerce to facilitate purchasing?
Hi,
First of all thank you for your interest in Act Wordpress Theme.
You need a developer to integrate ticket system.Unfortunately Act has not ticket system.
Best Regards.
I see your events area, but when I click it doesn’t go anywhere. How do you add (and see) details about an event?
Hi,
First of all thank you for your interest in Act Wordpress Theme.
We have Events Posts on Dashboard if you liked you can add their url in shortcode or you can add event posts automatically
Best Regards.
You have a very nice design here.I have a client who will likely use it. Though, I agree with others… add Stripe integration and you’ll solve more peoples needs. Thanks for making this great looking theme.
Hi,
Thank you for your interest in Act Wordpress Theme.
we will consider your suggestion.
Best Regards.
Hi,
We have integrated Stripe Donation and more.
Best Regards.
