43 comments found.
Hi there,
I love your themes and you have helped me massively in the past 
I use Eleos and just noticed that the social logo at the bottom is still the old Twitter logo. Is there any way to make this the new “X” logo please?
Thanks in advance and keep up the good work
Andy
Hi, we’ll update this problem in the next version.
Thanks for contacting us.
Dear Concern, I have recently purchased this theme. I would like your help with logo placement for desktop and mobile views. Basically, I wanted to close the animation while we scroll the page down and wanted to keep the logo towards the left. Also, I wanted to add some animations and clip art effects in the home page section. Kindly guide me, on how can we amend the above changes.
Thanks Prateek Bansal
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
looks PRETTY COOL!
Thank you so much!
Hi there,
I love your theme and am using it from Envato Elements so have no support.
Are you please updating your themes with a newer copy of WP Bakery as there is a vulnerability prior to version 6.4.1?
I love your themes and use a couple of others, will they be updated too?
Thanks in advance 
Hi,
Thank you for your use of our themes.
We’ll update a new WPBakery Page Builder’s latest version for all the themes as soon as possible.
Thank you!
Thanks very much!
Looking forward to the updates
Hi,
We just released the Eleos new version 1.3.5 today.
Thank you!
Hi,
Please how do i change the colour of the Slider Title text?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey, just checked your demo site on mobile, I am not able to scroll down for some reason. Tried from 2 devices and same result.
Is this a known issue? Is the template still supported by the dev?
Hi,
We have check and it’s a bug. We’ll fixed this bug as soon as possible.
Thank you for interest to our theme.
Hi,
It’s a small bug and we have fixed with just css code, please check again on your mobile devices.
Thank you
Hi,
Looks great, I am able to scroll now.
Thank you.
Great, Thanks
I purchased the eleos theme through Envato Elements. I’ve tried to download it twice and neither time did I get the complete files. I can’t install or use the theme.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
I cannot submit a ticket as envato elements doesn’t give purchase tickets. I have notified envato of this issue though.
We support buyers from themeforest only, Thanks
I’m not asking you for support I’m TELLING you the files seem to be incomplete on Envato Elements Eleos theme.
Download theme package from Envato Elements and extract to a folder and find eleos.zip file only and upload install / active , Thanks
Absorb what I’m saying. Inside the original zip folder there are no other zip files. there are three folders, none of which contain important things like .php files. YOU ARE SELLING ABOUT 1/3 A THEME! The download is completely useless. At this point I’m not about to use any of your themes, I’m trying to do you a favor.
If you bother trying to do a trial download and realize I’m right I expect an apology, and a thank you.
Please send me theme package, just need download and send me with file zip, you have download from Envato Element for check: contact@oceanthemes.net , Thanks
gmail “blocked” the attachment. I ended up redownloading it (4th attempt) and it was fine (or much more complete at least.) I assume you fixed it, or maybe envato did, I emailed them after your first lame duck response. You’re welcome. I won’t be using any of your themes still. Good night.
Sorry, We have check theme package file before upload on themeforest for customers download, theme package you download from themeforest and from Envato elements is same. I just download again theme package file and installed on our web test and it’s work fine, Thanks
Hi i get this “Warning: POST Content-Length of 12121889 bytes exceeds the limit of 8388608 bytes in Unknown on line 0”error message when i upload the them. please advise accordingly.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello, I’ve purchased Eleos through envato and was not able to get a purchase code.. Anyways, I’m trying to manage the Agency Projects. I’d like to put them in a particular order. am I able to do this?
Please using the purchase code and submit a ticket to get support from us: https://oceanthemes.ticksy.com , Thanks
Hi there.
I am just about done with this site http://makenziewells.com/ using this theme.
I just have a couple of questions: 1. On the header (where it says “Hey there! intro blurb), there is a yellow separator, I’d like to remove that.
2. If you have the page up for more than like 5 seconds, it loads the same slide again as if there are slides behind it to load. I want it to stay still on that one slide. How do I make that happen?
Thanks so much!
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
If you downloaded from Envato Element, you need to buy license to be help: https://elements.envato.com/user-terms
Thanks.
Hi, included in the description for this product on Envato Element was support, just not customization. I am just asking for support for your product—no customizing. Thanks for your help!
I’m sorry for the confusion, I removed the “support” text on description, please read more Items support policy of the Envato Elements: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
That’s great that you removed it for those who purchase moving forward but those who have already built a website using this theme under the assumption that there would be support available for the theme. I am asking two simple questions that I would appreciate a simple answer to.
Thank you!
Hi,
1. On the header (where it says “Hey there! intro blurb), there is a yellow separator, I’d like to remove that.
=> add custom css code to remove the yellow separator in Admin page -> Eleos Options -> Styling Options: http://prntscr.com/lfa93u
.hero-text.left p:before {display:none;}
2. If you have the page up for more than like 5 seconds, it loads the same slide again as if there are slides behind it to load. I want it to stay still on that one slide. How do I make that happen?
=> I have a solution for you, instead using the “OT Home Slide” element then you can using the “OT Home Parallax” element.
Thank you
Is there a way that I can change the mouse icon? Client doesn’t like the arrows and plus icons. How can I modify please? Thanks!
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Dear Authors,
Can you help me on our website naikreatif.com
Our Logo on the left top corner is stretched and we don’t know how to fix it.
Hello,
It’s easy setup your logo size in Eleos Options -> Logo & Favicon Settings: http://prntscr.com/i58ye3
Thank you
Hi there, my compliments for the theme. I have a problem with the Logo & Favicon Settings, when i place my logo there seems to be a transparant white layer on top of it that makes my logo a bit pale.. When the logo changes after scrolling the layer disappears, please help..
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, I need help.
I would like to change the “mouse over” ‘arrow’ to naikreatif’s arrow, please help, how can we do that.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hi support
My portfolio page doesn’t load up VisualComposer, please can you assist?
Kind regards Jeanine
Hello,
Please read more : https://oceanthemes.ticksy.com/article/9295/
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi! I have a problem with Eleos Theme. The Eleos theme settings disapeared from the admin sidebar’s dashboard. Wordpress update ? Please tell me !
Hi, please submit ticket here: https://oceanthemes.ticksy.com/, we’ll help you in there. Thanks!
Hi there
Beautiful theme! I have a question though. When changing the demo, how do I change the portfolio pictures? I can’t seem to find it anywhere…..
Best regards Anette
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
Eleos theme – does .PSD file included in package?
Hello, thank you for interest to our theme, Eleos theme not include PSD files and we not provide any PSD files after buy, thanks
Hello, I’ve one question about ‘OT SlideShow’, please:
I need one of this two things,
1. The plus sign ’+’ must go to the URL of each slide, not to the image ligthbox (../slide_show/branding/) or
2. Add a link in the title to each slide URL.
Is it possible? can you send me some indications?
Many thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Thank you
ok
Hello, one prepurchase question please:
Testing your demo works fine in descktop and android but not in iOS: the portfolio’s selector do not work; if click it do not show nothing, only works the option ‘all’. I’ve tested with Safari, Firefox and Chrome and same problem. iOS version 9.3.1.
This is one very important issue because it’s the portfolio. Do you know that issue? can you provide a solution?
Thanks and BR!
Hi, thanks forinteresting our theme.
We will check this problem and fix it if there are any issues.
ah, ok, please keep me informed. Thanks
Hello, if you have any issues, please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/ , Thank you
