278 comments found.
Hello,I sent you an email since Tuesday, I still have no answer!! did you receive it? I’m still waiting for purchase.
Regards!
Hi @gagga, Please follow your email you will be replied shortly.
Regards,
Hi ChimpStudio, I just purchased the theme, I would like to ask if their is an option to integrate the XML data from a third party? I wanted to integrate the theme from bedsonline.com. I already created the API and Secret key, but I don’t know how to integrate to the theme.
Your support is highly appreciated.
Thank you ChimpStudio.
Leonard.
Hi @leonardegonia, Thanks for your kind words about theme. 
No, Third party xml import is not available in theme.
Regards, Anna!
Hi, i have and agency of hotels, and i need that hotel owner check the avaliuty or disable by they, i can do it with these theme? they can ability or desirability the vacancy for one hotel and can each hotel one user?
Hi @brujulab,
I am not able to understand your question, could you please explain your concern.
Thanks
i have a hotel agency, we promote a few hotels, so i need give the access to the hotels admins to change the ability of the rooms, so i can give one user to each hotel admin to manage the ability of they hotels?
Hi @brujulab, Currently such dashboard is not available where admins can manage their hotels individually. There is only one admin who will add hotels and assign Rooms to it.
Regards,
1) I ask again can we add a payment solution offline ?? 2) there there any coupons? 3) we can access the back office?
I already bought too much or not successful theme copy theme joomla on Envato, I do not want that to happen again
Hello @gagga,
1. We don’t have such option built-in, so it will require custom work.
2. Coupons are not available.
3. Backend access can’t be granted because of security concerns.
Thanks!
Hi, 1) and 2) an offline payment solution will do me how in custom?
Hello @gagga, To avail our paid customization service, email at cw@chimpgroup.com, explain your customization request in detail, attach screenshots if possible, Quote will be provided to you after discussion with the development team.
Regards!
Hello,I sent you an email, I still have no answer!! did you receive it? I’m still waiting for purchase.
Regards!
Hi @gagga, Please follow your email you will be replied shortly.
Regards,
Hi, I can add an offline payment solution? Credit card offline or payment offline?
Hello @gagga,
We don’t have such option built-in, so it will require custom work.
Thank you!
Hi, your Demo dont work!!
Hello @gagga,
Demo is working perfectly fine.
Thanks!
Hello Thanks. so that mean Guest can not Book more than 1 Room for the same room ? For example need to book Deluxe room with 3 (quantity) ? how my guest can do that? and what happen with the screen look like ? its will be scrolling with the same name.
to enable guest book more than 50 rooms with same room type name (deluxe) i must to create 50 rooms ?thanks
Hello @mangputra,
Thanks for understanding!
Yes, Its an obvious fact that if guest interested to do booking for 50 Rooms, than in that particular HOTEL, there should be availability of 50 Rooms.
Regarding how many times guest can book room:
Guest can book only 1 room for the specific “CHECK IN” and “CHECK OUT” dates. For Example: Once guest will book room from 30 July to 2 August, it will not show next time for the same “CHECK IN” and “CHECK OUT” dates.
NOTE: This logic is implemented to avoid any duplication while Booking Rooms by customers with in same “CHECK IN” and “CHECK OUT” dates.
Cheers!
Most of hotel website is enable to book for Room Quantity. Ok forgot it.. than i can not use this system for Standard Hotel booking
Hello @mangputra,
Please note that Luxury theme has been built after deep researches and observations by our Marketing research experts about standard hotel booking systems.
As per your requirement.
“You are intended to book single Room (Capacity with 50) 50 times that is out of standard logic’s scope for HOTEL BOOKING SYSTEMS.”
Note: Keep in mind capacity means “How many times any room can be available for booking to the customers and No. of Rooms assigned to particular hotel?”.
Thank you!
Iam OTA.. and i have already have many system for our base company. also ihave purchase many booking system. and all of that is similar like : agoda.com, booking.com, expedia.com, zenrooms.com, traveloka.com, ..
Hello @mangputra,
There are many other great hotel booking systems in market built so far as requirements vary from client to client so themes are built on default logics.
If you are interested to achieve something out of scope, you may hire developer to do customization at your end.
Thanks!
Yes, That’s the point of misunderstanding!
“ROOM SEARCH” element No. Of Rooms is not concerned with “ROOM CAPACITY”. It is showing No. of Rooms assigned and added to particular “HOTEL”.
ROOM CAPACITY will work as follows.
1. For example: I have set the room capacity (3) to “Deluxe Room”.
http://prntscr.com/bylf2o2. Started Booking: Choose Room option (3).
http://prntscr.com/bylfkzIt means while booking it will show that rooms whose room capacity added is 3 or more. (Where he can book 3 rooms in a hotel)
http://prntscr.com/bylhjhThanks!
have tried to import data demo. When viewing on homepage the NO. OF ROOMS not show at dropdown (blank) ... where is the setting for this?
Other question : 1. Search Widget at Room page : that is always show default “Hotel Super star” its should be on dropdown automatic selected with current hotel.
2. No. of Room on Room detail … Its should be show the limit from of the room amount that setup from accupancy. But on dropdown it is always show 2 rooms.. also for Adult and Child it is showing with the same amount for all room at room detail page. How to configure this widget ?
I need to see your website back end. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
iam at local host. at least you aswer my point no 2 and Point 1 will install at live . may i know your email address?
I am afraid I cannot help you unless you provide live site link. I do not have email address to communicate. Help is provided via item support center. There is no other way to assist you with your website issues.
Please see my Ticket ID# 967489
Your ticket would be responded shortly. Thank you for your patience.
Hello Please Check my Ticket reply regarding dropdown for Room Number
It is being replied by support team. Please stay in touch with support to get all your issues resolved.
When will I get Response from your Ticket?? You always push me to send ticket.. but the response using ticket is not better than this forum
Hello @mangputra,
Please follow your ticket, you had already been replied.
If still any query remains, keep in touch with support team to get things smooth for you.
Thank you!
what to follow?? the second question it not reply .. and the system is still error.. no changes made for search widget for room number, adult and child
Hello @mangputra,
Will you please explain your second query via screenshot as i have checked you had added only “1 room” and asking to book “5 ROOMS”.
As per default logic, customer can book “1 ROOM” for 5 times. If you want to do so, than you need to add “ROOM CAPACITY” to be 5, so that you could be able to book that room 5 times.
If there is an explanation to your query, please follow your ticket to get further assistance over it.
Thank you!
Please see my admin: Go to Room capacity …. i set 5 rooms But on Number of Room search widget at room detail its only show 2 room only ?? Its should be show 5 rooms maximum not 2… so how the guest can book in 1 room type for 3,4,5 rooms amount??? also for Adult, child..
Your system is counted the POST AMOUNT ( room 1, room 2.. etc) ... NOT metafield amount of room
Hello @mangputra,
Let me explain you.
1. First of all 5 rooms and their capacities are added on your site and assigned to particular “Hotel”.
See here, Now 5 rooms are appearing on “ROOM SEARCH” as 5 rooms are assigned to the selected “HOTEL”.
http://prntscr.com/bykzw1Now see frontend:
http://prntscr.com/byl1nzMoreover you can set Adult and Child Nos. from:
Dashboard >> Hotel Booking >> Search settings
http://prntscr.com/byl3ssI hope you understand it now.
Thank you!
Thankyou.
I know that will work.. if you / Create Many Room Type..
My question is : What for Is Number of Room at ROOM CAPACITY ??<- this the point of my question.
Your screenshort is same like what i post at this comment.. your system Counted the Total Post as Room amount.
Now the problem is ..
Lets say i Create :
1) Deluxe Room—> quantity of availability room : 5
and 2) Family Room -> quantity of availability room : 4
At search widget will be available amount of room only : 2
How Guest made Booking for Deluxe room with amount of 5 room ??? becouse on widget only show 2… and at right side their no to choose the quantity for each room when user click booking
Hello @mangputra,
Please follow above answer you had already been replied.
Hi! Is there a way for the customer to get a confirmation email on their booking? How do they suppose to remember the days they booked? Not sure if I missed this part in the admin section.
Also on the Reservation form there is no input field for state. That is a must. Thanks!
Hi @ Danniee21. Thank you for your purchase.
1. Yes , customer get confirmation email for his booking.
2. You can do customization at your own end for adding custom fields according to your requirement.
Help me ticket # 705700
Hi @ somruk. Thank you for purchasing one of our theme. Your ticket had been received by the weekend. It has not been assigned to support agent, he will get back to you shortly. Thank you
How do I add “Room Features” to a page?
http://hotels.chimpgroup.com/luxurybeach/?post_type=rooms&p=1264These can be added from wp-admin / hotel booking / settings / room features.
Thanks for the feedback. As I don’t use the Hotel Booking Plugin, can I use the “Room Features” anyway?
I am afraid it will not be possible.
Individual room pages are giving a 404 error. I opened a ticket. Thanks
Your Ticket no 276624 has been responded. Please follow the ticket so that your site could work smoothly.
Hi! For the deposits can it be set to a exact Number? Like $100 Deposit? Thanks!
Hi @ Danniee21. Thank you for your purchase and feedback. The said feature is not available, we have integrated payment gateways not the thing like to deposit. You can set your payments in relevant payment gateway.
Hi there
I’m having problems getting an issue sorted (images used for the room gallery are for some reason downsized, so the resolution is blurry). I’ve opened a ticket and have been communicating with a member of your support team, but she seems to think there is no problem, but there clearly is. Here is my ticket number: #833562
Please could you assist me with this!
Regards James
Your ticket has been responded, you may communicate with support team to get correct image sizes. Further, please comment from user name “alpha21” that was used to buy the theme. I would be better able to help you.
hi, what happened with the booking plugin? Updated as requested but all data lost and causing page content to disappear, as some .js is missing. Had to deactivate it…
I have checked it at my end and no such issue is seen. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Es su tema, se ve un calendario con las fechas de la habitacion disponible, en rojo las que ya estan cogidas, gracias.
Puede explicar su pregunta un poco más? No entendía por completo. No quiero dar ninguna respuesta mitad.
Me esta dando muchos problemas su thema, creo que no es lo que me esperba, lo probare un dia mas, pero no esta siendo muy facil su manejo, gracias.
I am unable to understand the concern you are having. Can you communicate in English some way by using a translator?
Hi, is the weather plugin working?
Issue is already being traced and would be fixed shortly. If you are looking to have urgent solution, Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
hi, also the yoast seo plugin is not able for the rooms, it works for events but not for rooms. please add this function on next update
I will discuss with developers to integrate this, however, theme has been built in SEO friendly way and options are already there.
Individual room pages are giving a 404 error. Also the WP Hotel Booking plugin cannot update. It seems to be conflicting with a plugin with the same name by author, ThimPress.
Here is the working rooms page – click on any room and you will get a 404 http://hertzoghomestead.com/rooms/
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hey, in the section as followed:
Hotel Booking > Room Capacity > Add New Room capacity > Select Room.
I am not having any list under this category and also not able to add type of room. Please guide me in this respect or provide me your support mail id through which i can provide you detailed issue.
Hi @anujgupta, Thank you for getting in contact over here. Please create a ticket over here http://chimpgroup.com/support/ One of our representative will get in contact on ticket system in order to help you out with your issue. Cheers!
