823 comments found.
where can i found a child theme for this theme ?
Hi,
Please send us a support ticket at http://support.thememove.com and our developer will give you the child theme.
Best Regards, ThemeMove
Im really having trouble changing the GET QUOTE color box from yellow to red, i have changed the color of the row, which changed most of the box to red, but there is still an area where the “GET QUOTE” is yellow, how do i change it?
I saw your solution from a year ago but that does not longer work as you can’t change color on the button anymore?
Hi brannansharing,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Place the address of my company on the contact page and the google maps plugin doesn’t show the map on the page. What can I do to fix this?
Hi brettney_17,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hi, fix the Google Maps VC widgets! It is important. Or not for you? Thanks!
Hi stieranka,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hm… I add new ticket, but support is on the hollyday :-/ I mean, dysfunctional maps are a problem for everyone who bought the theme (2k)...
I know, solution is clasic iframe google maps, not use your custom Google Maps VC widget.
Hi,
I’m talking with my developer and he is still working and your ticket status is “waiting customer response” mode. Can you just go to support site and reply via this channel?
Thanks & Best Regards,
ThemeMove
Hi!
You may want to know that Structure’s Google Maps VC widgets need to be updated in order to be compliant with the new Google Maps API key requirement for new domains after 22 of June 2016.
If you are already aware of it, or that was already addressed, then nevermind 
VonStroheim
Hi VonStroheim,
Thanks for your comment, we’ll update this feature later. Now you can create a support ticket and we’ll help you to fix it.
Best Regards,
ThemeMove
Hi there,
I upgraded to Version 4.0 today today, and I still have 4 updates to make, but those are not updating. They are with their errors:
1. An error occurred while updating Essential Grid: Download failed. A valid URL was not provided.
2. An error occurred while updating Revolution Slider: Download failed. A valid URL was not provided.
3. An error occurred while updating ThemeMove Core: Download failed. A valid URL was not provided.
4. An error occurred while updating Visual Composer: Download failed. A valid URL was not provided.
What should I do to fix the problem?
Thank you
Hi forestbuzz,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Firstly, great theme. Lovely to look at and up until now very easy to customise. Nice clean, simple design with great features. What seems to be the issue with the structure cdn? Sample data appears to be disappearing messing up my design/ development? Shortcuts also seem to be affected? What is the issue? I have already created a ticket…. no response…. http://structurecdn.thememove.com = NOT WORKING
Hi Bobbafet,
You can download the latest package of Structure now because everything is fixed in this version. Could you provide your ticket number? So, we can take a look to see what happened with it.
Best Regards,
ThemeMove
Hi, it’s new version dont wordking the “one click demo instanllation”
Hi 10ml,
We have tested the import feature and everything is ok, can you tell us what your problem is?
Best Regards,
ThemeMove
ERROR http_request_failed: Could not download demo media package. Please use this direct link or contact our support staff.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Hi,
I imported demo and everything is ok I just don’t have two top widgets you have on your demo with phone and address (14 Tottenham Court Road ). Is it text widget with code? Could you please send me me code for this two widgets.
Thanks!
I get it from code source of your demo.
Hi prajn,
Thanks for your feedback. If you need further assistance, please submit a support ticket at http://support.thememove.com and our developer will help you to solve the issue
Best Regards,
ThemeMove
Hello, I am using the “project 7” from the essential grid. When I click on the image I want to only show the image not open the image in a blog. How can I do that?
Hi brettney_17,
In this case, our developer need to help you directly, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can help you easily)
We are waiting to give you a hand.
Best Regards,
ThemeMove
I created a ticket as well (#7085) for the same issue where required plugins will not update. Also the bread crumbs on my site have disappeared since I updated the theme.
Even though my support has “expired” I should at least have the broken items fixed on the theme I purchased.
Our developer is replying to your ticket.
Thanks!
7 days on a support ticket now and you didn’t answer ? it’s mentioned on your template that it’s support RTL directions , beside many bugs and you keep say to people that your developers will fix the problem , my problem not fixed yet , is this how you treat your clients ? I just want to know
Hi maroo1987,
As we have mentioned, all our themes don’t support RTL, and we have not advertised this feature on our description page. About demo of feature pages, this is just a demo, and we see there are some issues with it, that’s why we don’t say that “Hey, our theme supports RTL”.
Our developer firstly mentioned this issue, and ask for your sympathy. Don’t be angry, if you feel unsatisfied, you have another way to do. If you don’t want to, just make it your own way. No problem.
Best Regards,
ThemeMove
so this link http://structure.thememove.com/01/features/rtl-support/ you are publishing features that is not exist at all in your template ? do you think this is right thing to do to gain your clients trust ? anyways , my main problem not related to RTL direction it’s related to the translations , some of the translations appear on the wrong version of the website , I left 4 new messages now for you on your support center but I didn’t get support yet, this is the main problem , please help me solving it
We have explained many times and seem you don’t try to understand. Our developer has replied and we can say that we cannot support you this case.
Hello,
I’ve purchased and installed your Theme “Structure”. Now i’m trying to install the required plugins.
At these plugins I got an error: - Essential Grid - Revolution Slider - ThemeMove Core - Visual Composer - Templatera
The error I get is:
“Installing Plugin: Visual Composer Runterladen des Installationspakets von /var/www/web28222376/html/wp-content/themes/structure-child/plugins/js_composer.zip… Download fehlgeschlagen. Es wurde keine gültige URL übermittelt. Plugin not activated. A higher version of Visual Composer is needed for this theme. Please update the plugin.”
What can I do?
my support ticket number: #7073
Hi steffistefan912,
We got it, our developer will reply you asap.
Best Regards,
ThemeMove
On the projects detail page – how do I change the header that is behind the breadcrumbs?
Hi comtechenvato,
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can help you directly)
Best Regards,
ThemeMove
Hi,
I have some problems with Visual Composer. I would like to take a few elements from a special page (TM STRUCTURE) to another one, but i can’t find the way to do it.
Can you help me please ? Thank you.
Hi Afceformation,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
hi , I opened a support ticket no.#6909 on your website since 4 days now and no one is answering me , I have some problems regarding the RTL support showing the translations on both website languages …. I need your help urgently please
Hi maroo1987,
Our support system somehow missed this ticket. Our developer will reply you asap.
Thanks for your patience, ThemeMove
Hi guy!
How I can translate the button “read more” on the services page?
as that screenshot: http://prntscr.com/c61l4j
Thank u!
Hi uDieeGO,
Which plugin do you use to translate? If it’s possible, please ask the support from our support center
Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can easily help you)
We are waiting to give you a hand.
Best Regards,
ThemeMove
I bought support package and I asked you one problem but you didn’t reply! I have been waiting for 2 days. solved
I need urgent help
Hi muhammetdkaya,
Please follow the ticket. I have pushed our developer to help you asap.
Thanks for your patience, ThemeMove
Hi,
We have been using your theme Structure which we find very good. However when we logged in yesterday to do some updates we noticed that the Visual Composer is now not displaying the content blocks in Backend Editor, when we go to Classic Mode we can see the content code. This was working before and when I checked the plugins it’s not saying that Visual Composer needs updating.
I purchased and did an install of the latest version of the Visual Composer plugin, the Visual Composer is working in the dashboard but the site is not displaying correctly.
I then saw there is an update available for the theme so I updated to the latest version, and the display issue is worse. Can you please advise how to fix this or if we should be running an earlier version of Visual Composer that is compatible with the theme? If so can you provide me with the necessary files?
Hi stormweb,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
Thank you I have submitted all the details to your support.
Just a nice notice. We can see that your ThemeForest account displays the Support Expired badge 
You should extend your support period via your ThemeForest dashboard, it will be convenient in case you need help.
To be honest I shouldn’t have to do this, the functionality of the theme stopped and I have already invested in the latest version of Visual composer in order to try and rectify this. I only bought this theme a year ago and would expect that it would continue to function at a basic level and updates to work.
Are you saying that you will not address this mess which came about as your theme did not update properly without me purchasing the additional support?
Hi stormweb,
We were asking for extended help if you want further assistance since each purchase includes 6-month support service. This is very nice of customer to understand our work & effort. However, we are replying your question, you don’t have to be worried.
Regards,
ThemeMove
I have a few issues with the project header:
Why I can’t remove breadcrumbs? Where can I add a custom header / heading image?
And I need to change the URL /projects to /imoveis
Hi vnpacheco,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
