i have sent my details to your profile … no changes yet

i have sent my details to your profile … no changes yet

Thank you seems you have work on it… let me work on my contents and menu… i can sleep now and continue tomorrow …

When i click on customize the widgets appear for 5 sec and disappear : There are no widget areas currently rendered in the preview. Navigate in the preview to a template that makes use of a widget area in order to access its widgets here.

​Sorry i think this theme has lots of issues, if you have something better than this theme let me swap for it or get my refund back, i am so sick of this bugs issues with your themes…

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here

Please also provide wp access + ftp access so we can inspect directly.

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

Hello i have done that, i already submitted ticket before commenting here, you customer relations is very poor. You need to work on this issues with clients .

Hi,

Sorry for the problem. I just went to check on your case and the team is trying to help you. Not sure why you feel it’s poor? http://take.ms/sozh8

I am at the supporting page vnow i need someone to attend to me… There should be an instant chat with your client… most company doesn’t this customer care with their customer… What matter to customer is not the products but the good communication…

Edited: I am at your goodlayers ticket page now waiting for someone to attend to me ,There should be a instant chat with your client… because most company does this customer care instant chat with their customer… What matter to customer is not the products you sold but the good communication and good customer relations…

What is going on please ? i didn’t hear from any of your team Is this what i get after my paying for the Theme… have been waiting for hours waiting for one of your team to communicate with me

Can i respond to your client on time please, i want to know if i can continue with your theme seems lots of people having issues with it…. i will like to know my stand today, i cannot sleep for 2 days now, i am trying to modified this theme… alot of our fans are worried… if this theme is not in perfect state kindly let me know so i can get my refund

Sorry for the problem. Please provide wp access + ftp access in the ticket. I’ll let the dev check on this directly.

Cheers!

I have done this … i cannot sleep because i need to know my faith on this theme… we are losing fans and traffic …

Your theme has cause me sick, so sad today i lost all my media files after resting my WP because of your recommendation..

This plugin said only database, after resting with the plugin i noticed i lost everything on my media files, 500 songs and images. just because i was trying to find solution to your theme myself..

a sad day for me…

i have sent my WP and FTP details …

Have been sitting here all day, i didn’t hear from any of your team i cannot access your site : i got this message 504 Gateway Timeout Error

Sorry for the problem. But currently, the support site is temporary down. Can you please send the wp access + ftp access directly via the form in my profile page instead? So I can check directly.

Sorry again.

Hi,

Normally we will get back to you within 10-14 hours. If you still didn’t get reply in this period, please send me the ticket url. I’ll make sure that it will be answered ASAP.

This is f’ed up, so you telling me I have to purchase a license every 6 months otherwise some of the tools for this theme to function will not work! What kind of reap-off is this?

Bought this theme and never published a site with it, now that I am ready to use it, hey, your code has expired and so can’t use theme

Hi,

First, about the license, The matter is that Envato launch new support item policy since middle of last year. The main point is custom will have 6 months period of support after they purchase the item. They can choose to buy the extension for another 6 months since the date of purchasing theme or later.

And the regulation started since Sep15’ so customers that purchased theme before Sep15’ will have time for support until end of Feb16’ after that will need extension. You can learn more about this here : more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 ( http://marketblog.envato.com/news/item-support-picking-up-where-we-left-off/ )

If you have any questions about new support policy, you have to contact Envato directly : https://help.market.envato.com/hc/en-us

If you think the theme have bug, you can report to us via the form in our profile page(login with username that purchase our theme.) We will inspect on it and if it’s a bug, we will launch the update later. But this will not be immediate response. If you need immediate response, please extend support and submit a ticket instead.

If it’s a question about theme’s usage, asking about custom css or others, please extend support and submit a ticket. (Make sure that you read the document we provided first.)

Now about the slider code , The purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well

Hey, thanks for the timely reply as usual and also explaining the changes to Envato policy! Glad I bought this theme because your support has been spot-on.

Is it possible to create a gallery shortcode but with videos instead of using images. Currently, I can only use images to create the gallery shortcode but I want a gallery that opens lightbox videos. Quick response would be very much appreciated

If you want to open video as lightbox, you will need to use page item ‘gallery’ instead of shortcode : http://take.ms/Cov4x Then for each images, you can set the video url for lightbox : http://take.ms/3119U

Thanks much! That worked but I have more questions probably will have to renew support license

I am trying to create a page like this: http://demo.goodlayers.com/musicclub/portfolio/video-inside-this-post/ But, I want to: 1. edit the titles for (project info, client, skills, website, project description, and related projects). 2. remove “tags” line 3. move “Project Description” above the social media icons. 4. add comments below “related projects.”

Your usual quick response would be helpful since I am late on this project. Thanks

One more question- how do I get the hero image to be below the header so the image is not behind the header like this: http://goodlayers.com/. Currently, the image/content is behind the header row.

NOTE: I still want the header to be sticky and resize when scrolling.

Unfortunately, for these questions, I’m afraid now you must renew support and submit ticket in our support site. Our supporter and the dev will guide you from there.

Ok, I understand. I will purchase support if the following is possible:

1. it’s possible to add social media “share” plugin for each post on this page: http://demo.goodlayers.com/musicclub/blog-full-without-sidebar/.

2. can a blog post have multiple images,and if so, then will it display as slider on this page: http://demo.goodlayers.com/musicclub/blog-full-without-sidebar/?

If the answer is yes, then I will buy support, let me asap! Thanks.

Sorry for late reply.

I just asked the dev about those. Unfortunately, nope, I can not do both of it. In this case, you have to hire a coder to customize it directly.

How do I change the H6 typeface? Currently, all the headings are assigned to only one typeface, it should be made flexible so that the typeface for each heading (H1, H2, H3, H4, H5, H6, H7) can be changed to something else.

Hi,

In this case, you have to edit via the code directly.

what code, can you be more specific? Thanks.

Most of these(title of element in page builder.) are in ‘include/function/page-item.php’.

But if you need specific guide, as mentioned before, please extend the support and submit ticket in our support system.