91 comments found.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
I have 5 months left of support and keep getting this message when I try to open up a new ticket: Sorry, that purchase code doesn’t seem to be valid.
Hi,
Unfortunately we are facing technical issues with our support system. Please try to submit a ticket in 1 hour. I’m sorry for this inconvenience.
Nevermind – I fixed it
Hi,
Glad that you solved the issue.
Feel free to contact us back if you have any other questions.
I have a big problem with Google map. Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error
The maps are no longer displaying.
Can you resolve it? thanks
Hello,
I’m sorry for this inconvenience.
We update the theme and fixed this issue. Please download it in your account.
Hi, I just uploaded my new site from localhost to the web server and I[m getting an error with my google maps that says:
Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error
The maps are no longer displaying. Please, advise.
Hello,
I’m sorry for this inconvenience.
We update the theme and fixed this issue. Please download it in your account.
No. I downloaded the latest version from themforest (themeforest-14481119-ironfit-fitness-gym-and-crossfit-wp-theme-wordpress-theme.zip) and still not working.
http://www.cristianolaender.com.br/theboxcrossfit/unidades/Please submit a ticket to our support system and I will send you new version.
Ticket submitted. Waiting for reply.
We will reply asap. Thank you for your patience.
I imported all dummy data but it has no pages like your demo website. From what I have read in the documentation I have to create each page myself! Thats not normally how dummy data works… normally the dummy data makes your website look identical to the demo website and they you just customise as needed. Can you provide the dummy data needed for the inner pages?
Hello,
I’m sorry that you are having issues with our theme. Please submit a ticket to our support system, provide us with website address and admin panel login details and we will check the issue.
Hi Tony, thanks for the reply. I have created a ticket as requested.
Our operator will check it and will reply asap.
Hi, just wondering what the turn around time is for receiving support? I could not find anything in your support policy. My project is time sensitive and without the correct dummy data Im held up. Im wondering if it would be easier to refund me due to it not working properly so I can get my website completed with a design that works.
Hi,
Our max response time is 24 hours. You can check the support policy here: http://themeforest.net/item/ironfit-fitness-gym-and-crossfit-wp-theme/14481119/support
We are working on the solution of your issue. Please expect reply asap.
I would like a refund please. I expected to be able to easily import dummy data as described in the sales page. I did not realise I would have to wait almost 24 hours for each reply and then hand over my server login details, database details and FTP info. I appreciate you trying to get to the bottom of this issue and resolve it but I dont have the time to sit waiting until you have the time to do it. Im sure your support team is very busy helping other buyers ( your support forums have many users needing help I can see ).
Another thing I noticed is each time some one from your support logged in to my website they disabled the “coming soon” page plugin and left the website with a 404 error page. Each time I had to re-enable it so the client or anyone else would not see that. Thats not good practice, it happened about 3 times. I have now changed the password so you cant do this again.
This has dragged on long enough I have asked for a refund two times and requested one through Themeforest you are delaying me in getting the job completed. I never have any other issues with any other themes from Themeforest, just your one! Can you just refund the money and I will purchase the them I have already verified to work on my server and we can all move on from this poor experience.
I was refused a refund after 3 days of these guys having admin access to my website. They claim the problem was my host although no proof of this was shown now was any reason or explanation given. They have lied to me and taken my money. Yesterday they carried out an update on the theme and only 2 issues were fixed… one of those was improving demo installation data! This shows that the problem was not mine but theirs. Why issues that update if the problem was my hosts! This is theft. I wont let this drop. Refund my money or I will be forced to open a Paypal dispute against Evanto.
Please take our apologies for any inconvenience caused. However, we are forced to refuse a refund. The theme works without any errors and fully functional. The problems that you have encountered – do not depend on our theme. The issue was related to your server settings. We investigated the issue and released the update with updated dummy data installed which is revised for chip servers.
Please, note that support is a cooperation where success depends on correct approach from both parties. You have not provided us with all the data for access to our operator tried other methods of installing demo data. It’s a pity, because it is very much limited our opportunities to help you with installation.
I have same issue as robheymann. Have submitted a ticket with my admin login, would appreciate quick response. Thanks 
Hello.
I’m sorry that you are having issues with our theme.
We replied on your ticket. Please check it.
presale question. I see that this theme comes with 4 preconfigured color schemes for the global color. Is it possible to easily integrate a custom color without the need of css changes on the backend? Also does the theme get updated as the core of wordpress gets updates as well?
Great job on an elegant theme!!
Hello,
Thank you for your interest in our theme!
Most part of the colors can be edit in the admin panel but some of them need to be edited in the css files.
We are always release theme updates with bug fixes and plugin updates.
hi tony thanks for the quick response. can you give me an idea of how much css editing is done vs the admin panel. For example, when I change to one of the preset to blue for example, some things still stay green. For instance, the menu items and links turn blue, however, in the “WE ARE THE #1 CROSSFIT GYM” the ”#1 CROSSFIT” stays green. Is this what you are referring to as what will need to be changed in the CSS?
I also read the documentation, and it looks like there is quite a bit that can be customized thru .less. you guys recommend at least 128MB of RAM on the server. The hosting provider told me it is 256MB. Im assuming it will be more than enough ram, is that correct?
You are welcome!
Yes you are totally right, all the elements that didn’t change the colour need to be changed in the css.
256Mb will be enough for our theme and plugins to function properly.
last question, in reading through the documentation it states “In order to make the theme look exactly as at demo page you need to install recommended plugins”. will I have to purchase those additional plugins as well, or are they included in the purchase of the theme?
All the plugins are included in the package so you don’t need to purchase anything.
Signup green block not change color…
and how to remove the co_toggle?
Hello,
I’m sorry that you are having issues with our theme. Please submit a ticket to our support system and we will check the issue.
like robheymann, here not pages or posts when import dummy data! please any solution??? the user DB have all the privilegies… all its right. the theme not import the page and posts!
Hi,
I see that you submitted a ticket to our support system. We will reply asap.
Sorry for the inconvenience.
Hi, Should importing dummy data also import stub posts and pages? Running WP v4.5.2 and the import dummy data tool says it’s completed successfully but no pages or posts exist.
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our support system and provide us with your admin panel login info and we will check the issue.
Hi, where can I buy the logo and the images you use in the template? They are great.. thanks!
Hello, I can provide you with URLs where you can purchase images if you provide us with your email address or submit a ticket to our support system.
Ok, I’ll send you now a private message. Thanks!
I’ve sent you email with the links. Please check it.
Awesome, thanks!
You are welcome! Happy to help.
I installed dummy content but was not created the menu and eat Pagine … and insists page Home be domain/slide2-jpg/
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our support system and we will help you.
I have done. I am waiting.
We will reply asap
May 2, 2016 Ticket #755693 =/
Hello Estevan,
We replied on your ticket 3 days ago. Please check it. Our system does not send email notifications about replies.
nothing…. continue not importind the PAGES…
the demo are showing the visual composer shortcodes, like vc_row full_width=”stretch_row” and layout is broken =/ its a bug?
Hello,
Thank you for you interest in our theme.
This was a temporary issue while our developer was updating plugins. Now all looks fine. Please check.
Is this going to work with Wordpress 4.5?
Hello,
Thank you for you interest in our theme!
Our theme works with Wordpress 4.5 but you will need to request latest Visual Composer version for full functionality. Shortly we will make an update and include this version into the package.
Is Visual Composer included in the package? also is that free? I really need this theme badly
Yes it is included in the package but if you are using wordpress 4.5 you will need plugin update. This plugin is not free.
Hello;
? like the theme and i want to buy but i have a question..Do schedule appointment work correctly ? ?f you answer me quick i will buy now..
Hello Hasan,
Thank you for your interest in our theme.
Yes it works properly. We are using third party plugin for this functionality.
Im trying to install iron fit and is not working, first time this happen with any theme. can you provide support?
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our tickets system and will help you.
Im trying to install iron fit and is not working, first time this happen with any theme. can you provide support?
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our tickets system and will help you.
have a coming soon page?
Hello,
Thank you for interest in our theme.
By default theme comes without this page but you can easily create it.
hello Pre-purchase question: it is full compatible with visual composer and add ons and compatible with timetable plugin, thank
Hello, this theme is fully compatible with Visual Composer. Unfortunately we can not test the theme with all third party plugins so you can try them and if you will have any issues you can contact us back.
