317 comments found.
Hi guys – I submitted a support ticket 2 x days ago for several issues i’m having with this theme, and haven’t had a response (either to acknowledge my ticket had been received, or to discuss/address the issues) – how long does it usually take?
Hi,
Thank you for purchasing.
I checked our tickets but couldn’t find one from your account. Could you please provide ticket ID or open new ticket here https://themegoods.ticksy.com/ please.
Hi, finally I bought this theme and really love it. Can you help me add Single Post repeating with infinite scroll feature?
Thank you in advance.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi,
I install visual composer in this template and can work well?
Hi,
Thank you for interesting.
Unfortunately we would recommend to use theme content builder instead so you can create post/page which you saw on our demo site.
Hello! Nice theme 
What Drag&Drop Content Builder do you use?
Regards
Hi,
Thank you for interesting.
We are using our own page builder 
Thanks for the quick reply. And is it implemented as a plugin? I’m asking because I was assigned to modify a site from a client that purchased your template. However when I open the home page it seems to be empty and I cannot find any control or builder around the WP Panel 
Regards
Hi Guys – I’ve just submitted a ticket, for multiple issues i’m experiencing with your theme. It would be really helpful if you could expand your documentation, as its pretty light on.
Hi,
Thank you for your feedback.
Our support staff will reply your ticket soon. Thank you for your patience.
The child theme is not included in the file that i have downloaded. Where can I download child theme?
Hi,
Thank you for purchasing.
You can download child theme from here http://themes.themegoods2.com/grandnews/doc/setting-up-child-theme/
Okay, thanks for your information.
Hi there,
We are enjoying this theme, however, our client has brought up with us the fact that a page load does not look very tidy. For example, with this theme, when you load a page, the content initially loads underneath the header, and only falls below the header when the page is fully loaded. This looks quite messy and is not something we have noticed on over 150 other websites we have built with premium themes.
Could you please look into this and providing a fix for us at your earliest convenience please? The content should never fall inside area. The header should pretty much be fixed with the content showing up below it. I would appreciate it if you could acknowledge this and let me know what could be done about it.
You are welcome to test this using our website that’s in development at this link: http://anglers.spudworks.net/lakes/belton-lake/ (it happens on all pages, im just providing this link as it’s the one i shot the video on).
I have also shot a video showing you exactly what is happening: https://youtu.be/zIjZg1Fp_OE
864752
Hi,
Thank you for purchasing.
For quick fix, could you please open Theme Setting > Script > Custom CSS and add below code.
#wrapper
{
padding-top: 366px;
}
Thank you, that did the trick.
You are welcome 
Btw, Could you help us rate for the theme please?
Glad to help. Done for you.
Thank you very much.
Hi there,
Sorry to bring this topic up again, but still not happy with how this is loading, even with the “fix”. The content currently loads too far down and then jumps up ONLY when the entire page has finished loading. On slow connections it doesn’t look very good at all.
Here is an example link of the site we are building – this happens even when we remove all customisations. http://anglers.spudworks.net/
Here is a video showing the issue.
https://www.youtube.com/watch?v=3Z0vhsq1AgIAs I said above, I’ve built nearly 200 websites with themes from here and it’s not something i’ve ever seen on any of them before so believe there is an issue with the way your header or something is built.
I would really appreciate a fix for this.
Hi,
For quick fix, could you please open Theme Setting > Script > Custom CSS and add below code.
#wrapper
{
padding-top: 268px;
}
Hi! – Is there a possibility to add the “tending” post ticker (from Demo2) direct to the template without content builder? Regards, Sascha
Hi,
Thank you for purchasing.
Unfortunately in order to add each section. You have to use content builder for that.
Is there a lightbox when you click on images in posts?
Hi,
Thank you for purchasing.
Yes you can add class=”img_frame” to HTML anchor link. For example.< a href="IMAGE_URL" class="img_frame"><img src="...." />
Popular Post Widget And Trending Widget Shows Recent Posts Instead of Popular Post.. Please Fix This – Check on my site – www.paidfreedroid.com
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I love the Grandnews Theme and bought one. Despite the right setting, i cant be able to change the theme to “demo” style what i saw. Can you checked that ? www.insaatta.com
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, finally I found this theme and really love it. I have two questions. 1. How to make width of logo more bigger instead 200px? It’s too small for me. 2. Blog filterable 3 columns is not working as well, how I can fix it? Please check my website http://www.virustraveling.com. I’ve try to decrease padding value until 0px, but it’s not solve. Please help me. Thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! – I’d like to configure the theme as follows: Mainpage Blog, Archive Pages, Category Pages: 2 Posts Grid WITH right Sidebar. How I can do this? – And how to get the post’s content to the Grid-Layout (like the “full post” setting)
The next problem is that I can’t get the post’s images shown on single page.
Can you also tell me how to get my thumbel slider to the homepage?
Thanks for the help! – Best Regards, Sascha
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Awesome update, I have been setting up the theme and noticed a few problems and was making note, however I noticed this morning that a few of the issues I was having have already been taken care of in this update.
Very happy with your product so far
Hi,
Thank you for purchasing.
Btw, Could you help us rate for the theme please?
your theme has one major issue, please fix it as soon as possible – please check my website – http://paidfreedroid.com AND please refer this screenshot also – https://drive.google.com/file/d/0Bwcggw6dwth0QW9ET1lBWGo0RHc/view?usp=sharing
Hi,
Thank you for purchasing.
Could you please open Theme Setting > Script > Custom CSS for iPhone portrait and add below code.
#wrapper
{
padding-top: 207px;
}
Thanks For Replying.. But the problem is still there.. i have updated the theme to v1.4.1 and added this above code.. but this issue is still there.. not only on mobile but on Desktop and tablet.. THE ABOVE part show till the whole website loads. please fix it.. please
Hi,
I checked your site and mobile and it seems to working fine now. For desktop and tablet. Could you please open Theme Setting > Script > Custom CSS for desktop and add below code.
#wrapper
{
padding-top: 256px;
}
Could you please open Theme Setting > Script > Custom CSS for tablet and add below code.
#wrapper
{
padding-top: 342px;
}
Where exactly can I change the text “YOUR DAILY DOSE OF INSPIRATIONS” – 1, its plural and 2, does not fit with the type of content we offer. There is no field to edit this text in the page viewer, like the title
Doesnt matter, ignore. My mistake
Ok
Love the theme, however, i cannot find a way to have two columns of posts on the home page, and have each column display a different category. Which is a feature that we REALLY need.
Ideally I need 2 columns + sidebar, each column to have its own category
ID #848442
Hi,
Thank you for purchasing.
Our support staff will reply to your ticket soon. Thank you for your patience.
When I activate “Swlabs Core” I get this error: Fatal error: Class ‘Swbignews_Translate’ not found in /home/flightsimulation/public_html/content/plugins/swlabs-core/framework/modules/shortcode/class-shortcode-controller.php on line 324
Would you happen to know how do I fix it?
Hi,
Thank you for purchasing.
The plugin name “Swlabs Core” is not coming from our theme. May be it’s one of your old theme?
How can I link the 3 blog posts grids to the post when I click on the image?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there,
Fab theme!
I have created a new wigitised sidebar by adding the relevant code to the functions.php file, specifically for use in the ‘Blog filterable with mixed content and sidebar’ module, however, the new sidebar does not show up in the dropdown select menu.
It shows up fine in the widgets section and i have added content to it without any problems. Any idea why your module isn’t seeing the new sidebar?
https://www.dropbox.com/s/ugwsy35u1derckb/Screen%20Shot%202016-07-21%20at%2015.54.11.png?dl=0I’ve fixed my above query, realised you can create sidebar through theme options.
Next query… how do i align the logo left, and stick an ad on the right? I’ve selected the relevant settings but not getting what i need. See attached.
Please advise?
https://drive.google.com/file/d/0B1zXTGKXqxYbWUU1a3o1T3NBb0E/view?usp=drivesdkAlso found what I think might be a bug. I don’t want to use Instagram, yet your theme is telling me I need to enter a username / access credentials.
https://drive.google.com/file/d/0B1zXTGKXqxYbd1BMTVllMUpFMkU/view?usp=drivesdkHi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
