312 comments found.
Good morning, 20 days ago i Bought this theme and I can’t use it. Can you help me, please? Thanks so much
Please use our forum to get help: https://jellythemes.ticksy.com/
Hi There is a comment
Hi,
Sorry for all inconvenience, please check your ticket.
Jelly Team
Hi, works with WP 4.6? Thanks
Hi,
Sure, it’s work good with WordPress latest version.
Jelly Team
Hi, three days ago iI’ve sent you an email… con you reply? Thanks!
Hi,
If you need help, please submit in our support system: https://jellythemes.ticksy.com/.
Jelly Team
Hello, Google Maps API isn’t working with my site served over https and I would like to disable the preloader. Your site’s support portal won’t let me create an account with my purchase code. Anyway I could get help with this? Thanks
I can not edit the expandable menu the importer that i paid said there is an issue with this page to contact the author, please help
We don’t provide support here, please use our forum to get help: https://jellythemes.ticksy.com/
your system does not recognize my purchase code so can not sent the ticket
Hi,
Please send your information into my email: locjellyteam[@]gmail.com. I will check it for you. Please make sure your purchase code is correct.
Jelly Team
is there coming soon page included?
Hi,
This theme not include coming soon page.
Jelly Team
why no support? i send an email to support@jellythemes.com 5 days before
Hi,
Unfortunately, we don’t provide support via email, please use our forum to get help.
Sorry for the inconvenience!
Our forum is: https://jellythemes.ticksy.com/
Jelly Team
Hi, why is the visual composer front end isn’t working?
Hi,
Please follow this video: https://youtu.be/jsd4K94FOi4 to update our theme in your website. The visual composer will work good again.
Jelly Team
Loc
I’m the problem no map , no loads . see http://www.saojudasdelivery.com.br/pagina-ejemplo-2/location/
????
Sorry, please open ticket in: https://jellythemes.ticksy.com/, we will help you correct it.
this is my website “http://thenub-jo.com/” how can i remove the loading buffer ? give me the steps and why i feel the website slow
Hi webmaster_2016,
You can disable preload in theme option, for why your website slow, we don’t know why, it’s beyond support we can provide.
Jelly Team
Loc
where i can find it ??? i search for it on elixer option but i cant find it give me a steps or screenshot plz ,, ThankYou
Hi webmaster_2016,
Sorry, I’m mistake with epic theme. Please open ticket in our new system: https://jellythemes.ticksy.com/. We will help you do it.
Jelly Team
Loc
I have tried to signup to your support but its not working I need to change the colour of the navigation menu to black when you scroll down.Kind regards James
Hi,
We are so sorry for the inconvenience. Kindly send a message again via email: support@jellythemes.com with:
+ Subject: Need help + username in themeforest.
+ Email and Username register in our forum.
+ Purchased code.
I will check and active your account immediately.
Jelly Team
Loc
I am getting two broken images. One for the page loader and another for the back to top link. Any ideas?
Hi brobinson1283,
Please send an email with your problem to my email: locjellyteam@gmail.com. I will provide support for you via email.
Jelly Team
Loc
Hi; How can i make 6 images per row in galery ,the standard is 3 but its so big, how can i do that plz give the steps
Hi webmaster_2016,
You can setup it in setting of gallery setting, please go to gallery page and choose setting the gallery elements.
Jelly Team
Loc
Thats not what i mean??? i mean the size of images so big eatch row have 3 images as can u see how can i make 6 of each row not the total of images to show
Hi webmaster_2016,
Sorry, but it will need customize because change the size will impact to the script code. We don’t provide support to customize it.
Jelly Team
Loc
from where i custumize ? which files should i modify?
Hi webmaster_2016,
You will need customize in these file below:
\elixir-jellythemes\inc\functions.shortcodes.php
\elixirwp\elixir-jellythemes\js\default.js
Jelly Team
Loc
how can i create button to see more images on gallery if i have 100 pics on galley its not acceptable all 100 pics show , how can i make button to do that ??????
Hi webmaster_2016,
Maybe you will need create a gallery page and link to you page in gallery section in home page. In your gallery page, you can show all your images in it.
Jelly Team
Loc
like a “See full menu” button true?
Hi webmaster_2016,
Yes, like this. Please try.
Jelly Team
Loc
From today I have a problem with a security problem, in my website www.casadeacuna.com give a message and said jellythemes has malware problem, what can i do to fixit?
Hi tuverapaz,
I see you not purchase our theme, please purchase our theme then update it to latest version to resolve this problem.
Jelly Team
Loc
Hie, how can we manage the email from in the template ?
Hi agencegandco,
You can found it in Theme Option -> Contact/Footer info. If you have any more further questions, please use our forum to get help: http://www.jellythemes.com/support/
Our forum had work again.
Jelly Team
Loc
Hi the support fourm not work ?!
Hi webmaster_2016,
The support forum work again now. Please check it again.
Jelly Team
Loc
If still Not working , Kindly give me your another email to contact u?
Hie, there is no access more at jellytheme.com ? phishing ? Malware ? Anyway, how can i translate in my langage : “All photo” from the gallery, and all placeholder from formulars reservation and contact ? Thank’s for your answer.
Hi agencegandco,
You can translate it in: elixir/inc/functions.shortcodes.php file. Maybe you can provide some screenshot when you try access to our forum so we can check it.
Please send your screenshot to our email: support@jellythemes.com. Sorry for inconvenience.
Jelly Team
Loc
Thank’s works well
Please update visual composer, otherwise i will ask for refund due nonfunctional backend and also not conform to WP Codex.
Hi opensourcecompany,
Maybe you can check again? We had updated it. Please download theme file and check visual composer in: elixir/plugins folder.
Other issues, please use our forum to get help: http://www.jellythemes.com/support/.
Jelly Team
Loc
Available version: 4.12 Your bundled version: 4.11.2
Seriously, is this the way, your customers get support?
Especially in Chrome, the backend is REALLY laggy, menu is not possible to create.
Hi opensourcecompany,
Maybe you can open a ticket in our forum so I can check it. The visual composer still work good in our theme. Please provide the problem if you meet when use it in our forum.
Jelly Team
Loc
Hello dear Jelly team,
unfortunately, this is not how themeforest works. Sure, support can be done via your forum. But not false promised attributes.
Your theme has not the latest VC bundled. In case of security (but also usability) this is not acceptable. (you had to licence this once, so the updates are “somewhat free”)
Hi opensourcecompany,
Sure, you can get last version of visual composer in our forum. We will provide it for you. The reason we don’t provide it because we don’t test it so we will need update it when we’re done our test.
I hope it’s clearly for you now.
Jelly Team
Loc
