16268 comments found.
Hi DigitalAtelier, there is a problem on the checkout page in Chinese version. When we press check out, the checkout page shows the repeated words as below: Notice:Undefined offset: 2 in/home/heartful/public_html/catalog/model/shipping/xshippingpro.php on line 941Notice:Undefined offset: 2 ter in/home/heartful/public_html/catalog/model/shipping/xshippingpro.php on line 950 and also shows other symbols.
Could you please tell me what happened and how to solve this problem?
Thank you for your help and time.
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Regards.
I installed theme but it’s not showing in Settings > Theme, but only default theme. I use OpenCart v2.3.0.2-compiled. Please help.
Hi, they moved the theme selection in OC 2.3.x, please read installation instructions for Opencart 2.3.x found here.
Regards.
Solved, thank you!
Hi DigitalAtelier, the theme is really nice, but I have a problem on product images display. Opencart automatically compressed the images, so the product images are vague now. It happened on homepage, category page and even get worse on product page. Please kindly check the homepage: http://heartful-twist.com/ and the product page: http://heartful-twist.com/all_product/all_knit_crohet_yarn_patterns_product/scarves/winter-yarn-knit-infinitive-scarf-snoods-heartful-twist-KBBYTLY060002002
Thank you for your help and time
Hi, you need to input larger image dimensions in order to not see them blurry.
Access your Opencart admin and go to System > Settings > Edit > Image and input the dimensions you see in this documentation page: http://docs.digital-atelier.com/opencart/journal/#/settings/imagePlease note that in Opencart 2.2 > the image dimensions location has been moved to Extensions > Theme > Edit > Images.
Regards.
Thx!! The images looks much clear now. 
Hi, I have created some of the categories, but all the categories are default homepage view only. Kindly check the domain name giftmyemotions.com and goto created categories under gifts section under main menu.
Thanks in advance.
its done, there was an issue with .htaccess file.
Please see the attached link. How can i replace or remove that image? http://prnt.sc/cescle
Hello, i have fixed the above issue but now i am facing next problem. Please find the attached link and please guide me to replace or remove that image on link. http://prnt.sc/cetp7i
Hi, that’s a Revolution slider module. Cheers!
Hi, i have 2 group of admin category. 1) admin or manager 2) blogger & marketing.
I want to give limited access and modify permission to my blogger & marketing person. They should only have blog module button or any button to manage blog.
Any idea on how to do it? Please advise me on this. Thanks!
basicly i want admin to have full access in back end area while Blogger & Marketing (also admin) but can only have button for blog module button.
Hi, we don’t have partial access in the Journal admin module unfortunately, you can only access the entire admin. However, someone has made an extension that’s doing this, you can check it out here.
Regards.
Great theme. I have one wish:) When must use Carousel on product page, It would be great, if this Module can be displayed in certain product or category, but not on all products pages.
Hi, you can do that via custom layouts, just create a custom layout for each product or category that you need a certain module on and then add that module to that layout.
Regards.
Yes, I thought about this option. But this is not very comfortable, when shop has 75+ categories. A simple switch inside carousel module could be more logical.
Hi, that would not be possible unfortunately, the module can only be added to layouts and this is how layouts work in Opencart, we don’t change the layout mechanism.
Regards.
Yes, I understand, but it’s still very sad that “Carousel” couldn’t have choice for display like “PRODUCT TABS / BLOCKS” and his switch “Show On”. Anyway, thx for theme and support.
We understand but we have to adhere to the Opencart system. We’ll look into more module display possibilities in the future but it’s not possible to change the current theme structure. Thanks!
Hello, From where in my language location I can translate search field placeholder – “Search entire store..” ?
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Regards.
Hello just update the latest version today, but it seems not support Bank Transfer Payment, when i choose bank transfer to check out. after clicked confirmed order, it always show “loading..” any idea to solve it?
Hi, we’re not aware of any theme-related issues with the Bank Transfer. Could be some isolated issue on your end, please file a ticket on our support page with access to your store so our developers can investigate.
Regards.
Hi Digital Atelier, i purchased your theme on November 2013. i am running on OpenCart Version 1.5.6 and not yet update both the theme and opencart since first time install.
I want to update the theme, could you please let me know how i can do it without having issue with my current website?
Thank you so much. Appreciate you respond and help. Such as nice theme and still at the top since 2013. Good job.
Hi, thank you very much!
The new Journal 2 theme is not compatible with the old 1.8.2 version you have. This is a different theme that was shipped separately so in order to switch to it you’ll have to uninstall the old theme and install the new one. Instructions on how to do this are found in our documentation here.
Check out the Installation From Old Journal Versions (1.8.2 and below) section.
Regards.
Testing the latest opencart, install the theme , show in module but its not loading the theme, only default theme is there. Don’t know if its a bug with opencart or a fault with the theme.
Hi, please file a ticket on our support page with access to your store so our developers can assist you.
Regards.
Hi, I found the Journal 2 theme.
Hi do we have to install the default opencart Bestseller and Latest modules for the bestseller to work in the custom sections ?
Hi, you don’t have to install anything, just choose “Module” in your Custom Sections module and then “Bestsellers”. http://take.ms/9Po2j
Regards.
The theme is working really nice ,but facing an issue after applying coupon code the subtotal is not coming correct .Its like if the Sub total is $ 1107 and on top of this there is 10 % discount for condition order above $1000 which should be $110 but its taking $66 and then there is another coupon for condition of free ship for value above $499 so ideally it should be 0 but its taking $40 which is the flat shipping rate and after all this its showing 1107 – 66 -40 = 1081 instead of 1001 . Can you help me with this .
Hi, this doesn’t seem to be theme-related but rather an Opencat system issue, please switch to the default theme and see if it’s still happening. Or file a ticket on our support page with access to your store so we can investigate.
Regards.
hi, what does gutter means? I see it on mit meansost modules but I dont know what
Hi, that is the spacing between columns, such as this: http://take.ms/lng8p
Regards.
User and password for the admin demo link?
Hi, those are: demo/demo
Regards.
I have noticed that you still haven’t fixed an issue on product view in grid mode in a situation when the products name are longer and some are shorter, it is causing the items to appear visually disorganised. I reported this long time ago. I see that you have implemented overlay dots option by hiding the name ending part with … but to be honest this is not a good solution since many products may have important information to show on the name section which is hidden now. Can you please provide a solution to make the name section fixed at some specified height in order to align and place all products properly on the row? Here is the screenshot with the issue on iOS iPad browser http://imgur.com/nT1TtTB
Regards
Hi, at the moment there is no global solution that works on all devices. We will use modern css features such as Flexbox to address equal height issues in the near future, though.
You can file a ticket on our support page or you can send us an email via the contact form on our profile page and our developers will assist you with this.
Regards.
Hi, product image top label “new” string how to translate ? like this: http://www.psjmakine.com/support/new-label.jpg
Hi, you can do that in Journal > Settings > Global > Product Labels > Latest Label > Text.
Regards.
Hi, How can I add on “Contact us” page email address. I do not see where are the settings to configure that. Thanks !
Hi, Opencart doesn’t display the email publicly, that’s prone to spam, however you can create a Banners module with any info in it and add it to the Contact layout, similar as we do with the map CMS Blocks module.
Regards.
Hi there! I realised that when I update the language file of the product page, no changes happen. For example when I edit the ‘text_instock’, the text in the front keeps the old text. Is there any other file that affects the translation?
Hi, all dynamic translations are done in the admin not in the files. Stock status is indicated in the admin in Opencart > System > Localisation > Stock Statuses.
Regards.
I have already updated the Stock Statuses. All texts change dynamically except the “In Stock” text, it stays the same no matter the Stock Status text. I changed it to “In Stock 1-3days delivery” and it keeps showing “In Stock”
Make sure you’re also changing the stock status for each product in Opencart > Catalog > Products > Edit > Data > Out Of Stock Status.
Other than this, you may have a mod or language issue which is not related to the theme. Our developers can take a look at your setup but you need to file a ticket on our support page.
Regards.
Hi guys thanks for a great theme. I have lodged a support ticket about 13 hours ago and still not heard anything from you. Could you tell me the eta on response time please. I am on a deadline and your theme wont launch after installation. Ticket number: 22442
Thanks for your email reply. I have followed your advice and the theme has started to work. Thanks very much.
Hi, response time is usually within 24h. We get a lot of tickets but do respond to all within 24h.
Regards.
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