23227 comments found.
Hi,
I am referring to the Search Form.
My settings for Header > Search Form is Search Content Type is “Product”, why do the search results include products with the search word found in the product description? An example is when I search for “Computer” in the Search Form, the search results include both products with the name “Computer” and products with the word “Computer” in their product description – why is this so?
Also, when I have more than 10 products with the names “Computer”. However, the ajax search only return 3 results. Why is this so?
Thank you.
Hi,
This is the default functionality of the YITH search plugin and it gets the words from the product details as well because product descriptions is also the part of the products.
You can increase the search result count from Admin >> YITH Plugins >> Increase the Maximum number of results
If your issue will not solve then please contact us through our support system so we will check your site and solve it for you.
Thanks
Can I show only the newest products (recently added) ? If yes, which shortcode is it? I couldn’t find it…
Hi,
Yes, you can show the recent product by using the Porto Recent products VC Element.
Thanks
ok, thanks, seems I missed this…
Hi there, how do i remove widgets from ALL product pages? please check screenshot here: http://prnt.sc/ck5mbw
thanks
Hi,
Please Go to Theme Options >> Woocommerce >> Single product and select layout to Wide width or Without sidebar. Thanks
Hi I’ve just migrated our site and have lost the filter by category or filter by price range option in the shop. Any suggestions how I can get it back?
Cheers David
Hi,
It seems migration issue as may files are not migrated properly. Please contact us through our support forum, So we can check this issue for you.
Thanks
I tried to access your support system, but it doesn’t work. Enter the purchase code and nothing email to me to verify. Email to your gmail support also no respond.
Any help?
We have replied to your email now, Also have created your account please check your email for activation link now. Thanks
I want to add a block before (above) header how can i do this ?
You can do this from View Options as shown in the image below. You can set position as you like http://prnt.sc/ck4ihy Thank
Hey guys, thx for support so far i need one more thing for now before launch. how to setup shop to show only grid no list view? thank you
Hi,
Thanks for the kind words.
You can setup the grid view for the shop page from Appearance >> Theme Options >> Woocommerce >> Product Archives >> View Mode set as Grid.http://prntscr.com/ck2zp3
Thanks
Thx, i did it…but list view is still there 
Please clear your browser cache and check again. Thanks
Hi, I seem to be having some trouble with coding remaining consistent on a specific function. I have put flip boxes in an advanced carousel with smaller fonts for the back of the flipping box. While the first flipping boxes that show up have the correct font size, when the flipping boxes start over again in the carousel the font sizes are now a default larger size that doesn’t fit – even though they are the exact same boxes as the ones that show the correct size in the beginning (they are just starting over again). Can you help me get this coding quirk fixed? You can see this at: http://test.schoolhouseteachers.com/
Near the bottom where it shows people’s faces and testimonials when hovered over. My clients and I look forward to your support. Thanks!
Crystal madetobeunique
Hi,
At our end, everything is working fine I could not see anything wrong with the fonts after the carousel slider starting again. Can you please share the screenshot where and what you have seen the error? It will helpful for us to give you the solution. OR please contact us through our support system so we will check and solve the issue.
Thanks
hi there,
i would like to add a url to the link icon when hovering over portfolio items. How do I do this? I can’t seem to find any option to add a url. thanks in advance
Ben
Hi,
Step 1: Please go to Appearance >> Theme Options >> Portfolio >> Portfolio Archives >> Enable the Show External Link instead of Portfolio Link option http://prntscr.com/ck34krStep 2: Then Edit your portfolio where you want to add the URL / external link for the portfolio >> in portfolio page options >> Add the Portfolio link
http://prntscr.com/ck34ws
I hope you will get the result.
Thanks
Have a nice day 
perfect, that’s exactly what I was looking for! next thing I need a little help with is, how can I set which portfolio items to be listed? I have 15 portfolio items and want to have 3 pages, each with specific portfolio items. How do i do this? Thanks again! your help is greatly appreciated
actually, that hasn’t seemed to help. I just wanted the link item (top right icon) to link to another website, but want it take me through to the portfolio page when clicked anywhere else. Is this not possible?
Yes, it is not possible to add the different link to the icon only.
Thanks
Hi, never used your support before but having a problem with images in the portfolio modal window for a portfolio item. When I click on a profile item and the detail modal window displays the images on the left hand side only show about 20 pixels of the top of the image. I have to click on the dots to navigate back and forth between the images to display them correctly – it looks like they are not loading properly. Any ideas?
Hi,
Can you please contact us through our support forum, So we can check and solve this issue on priority basis for you. We are here for your help so feel free to contact us
Thanks
Hi, just a feature request: Another theme I am using (Real Homes) just improved their speed in doing this: “Added performance improvement settings for JS and CSS. If JS setting is enabled then one JS file is loaded instead of thirteen JS files and if CSS setting is enabled then compressed version of various css files are loaded to optimise page load speed.” Would be nice if the Porto theme also has some improvements in speed. I am always testing with pingdom, GTmetrix and others and there could be many improvements in speed (JS + CSS). Thanks.
Thank you for your suggestion, We have forwarded this feature request to our development team so they can add this in the future updates as soon as possible. Thanks
Perfect, thanks!
I have paid support and my site is not working in IE11 even though I have the most updated theme and plugins installed. It has been over 2 days and I have not heard any reply from support. I NEED HELP. This is my ticket https://smartwave.freshdesk.com/helpdesk/tickets/8102.
HI,
We have already replied to your ticket. Thanks
Yes but it’s now worse…. I get a fatal message now. I just updated the ticket again! https://smartwave.freshdesk.com/helpdesk/tickets/8102. I’m getting a lot of trouble over this!
We have replied to your ticket again. Please stay on ticket only so we can work with you properly. Thanks
I am staying on the ticket but you need to fix the fatal error that happened after you re-installed the files asap. my client is furious. I am writing here as well to ensure that this doesn’t fall through the cracks…
The site is currently down!
Your site is live now and we did not find any issue on the IE11. Your site is working fine in IE11. We will send you the video of the site working.
Thanks and appreciate your patience.
thanks but my client still doesn’t see it properly. I will also send you a shot of what it’s like on their office computers incase it gives you some clues…..
Yes, please give us some screenshots or video (if possible) then we will properly check the issue may be your screenshots or video give us help to find and solve the issue.
Thanks
But changes don’t display on the site. What do I miss here?
Thanks
Hi,
This is the only layout option for the Header means this is the Header type option only. If you want to change the color of the header then please go to Appearance >> Theme Options >> Skin >> Header.
Thanks
Hello, first let me apologize for asking a stupid question. Will this theme work with shopify store? We have just moved over from magento to shopify we own the magento version to this theme there is nothing else like it on the market it is one of the best ready made magento themes ever, we really miss our old store. If this theme could work for shopify that would be amazing, we are also sure that you would get a lot of sales most shopify themes are very basic. If not do you have any plans to make a shopify version of your Pronto theme? Thanks much
Hi,
First of all thanks for showing interest in the porto theme.
Sorry to say that our theme will not work with Shopify store app and we have not a plan to add this feature in our theme so far.
Thanks
Hi, hope you are doing well.
Shopify version of Porto is now released, hope you to enjoy it. https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959?s_rank=2I was unable to register so I sent a direct email. If I need to do something differently, please let me know. I’ve migrated the website to a new host and have an error message:
Warning: mkdir(): Permission denied in /home/thecifca/public_html/wp-content/themes/porto/inc/admin/ReduxCore/inc/class.redux_filesystem.php on line 131
I see you addressed this about a year ago but am not clear how to manage the fix you mentioned and if the fix is still current.
Hi,
Please contact us through https://themeforest.net/user/sw-themes send your purchase code via email and we will create your account on our support system after that we will check and solve your issues. Thanks
Ok. I just did in the little message box.
Hi,
We have created your account and replied to your email too please check. Thanks
Got it. Thanks!
Hi. Does it supports group product? if not can you add it to your theme?
Thank you.
Hello!
Is this theme WC Vendors plugin supported?
Thank you.
Hi,
Porto does not have Multi-vendor feature, you can use this plugin for that type of feature: https://wordpress.org/plugins/wc-vendors/
Please note we have not tested this plugin with Porto and cannot guarantee or support that.
Our another theme Mango is compatible with Multivendor feature like you want and has a demo as well for a marketplace kind of feature, you can check: http://themeforest.net/item/mango-responsive-woocommerce-theme/12522813
Multivendor Demo 21: http://smartwavethemes.net/mango/demo21
Thank you
Pre Buy Question: Is Essential Grid and ConvertPlug Plugins Compactable with this theme.
Hi,
Thank you for your interest in Porto theme We have not tested these plugins yet with our theme and its not possible to guarantee 3rd party plugins for us, but we think that if plugin is coded perfectly it should work with any WooCommerce theme. You can also confirm from the plugin author. This is the best info we can provide at this stage. For more info about Porto theme Please check: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399Thank you for your co-operation.
Nice Theme! want to purchase it but Can we add product images in menu item for example shop.ballislife.com
Thank you for your love with Porto theme. Sorry as currently Porto do not have any option like this. Thanks
Can we add product catagories in menu items
Hi,
Yes, you can easily add the product categories in the menu items.
Thanks
Hi,
I have a website with Porto 2 running. The pages are all build with Spyropress Builder. How can I update my website to Porto 3 and reuse my pages?
Thanks
Hi,
Sorry to say that you are using the old porto theme created by “Spyropress”. Please contact with the theme author, we did not develop this porto theme. We have developed the porto theme with the author named “SW-Themes”. We only give our dedicated support to our valuable customers. If you want to use the latest and updated porto theme then you have to buy new licensed theme from ThemeForest here: http://themeforest.net/item/porto-responsive-wordpress-woocommerce-theme/9207399 I hope you understand it.Thanks for contacting us.
Have a nice day
I already bought the Porto 3 Theme from SW-Themes. There is no info on the site, that Porto 2 can’t be updated to Porto 3. Changelog even mentions all versions back to version 1.
I need to upgrade my website content, otherwise I’d have to rebuild all my pages from ground up with Visual Composer.
Please give me advice how I can handle this problem.
Thanks
As you have purchased Porto theme You can start using and building your website on it. But it is not possible to update the theme of a different author with the different Author’s version. For more help about the “Spyropress porto theme” please contact theme author. This is the best info we can provide you.
Hi!
It appears that my hosting provider does not support max_execution_time above 30, but porto requires 180, so it appears that my hosting doesn’t match requirements. Please tell me how crutial execution time is and is there a real need to change my hosting?
Thanks in advance
Hi,
Max execution time is very important for any theme or site. You can not import demo properly without it or your plugins are not working properly without it. So you have to change the hosting service and should use the max_execution_time more than 180 because most of the theme requirements are higher than the 30 seconds.
Can you please contact us through our support system so we will make at least 1 try to increase the max_execution_time for you. If we will not success then you have to change your server.
Thanks
