p-themes

p-themes supports this item

Supported

7077 comments found.

Avnoconn

Avnoconn Purchased

I have the last version of the theme and is a really nice and well done theme! But when I try to edit a attribute with color on a woocomerce product the terms list don’t appear is this normal?

Thanks.

SW-support

SW-support Author Team

Hi,

Can you please send us the screenshot of the issue and share the URL where you will not get the list of the attribute on the single product page.

Thanks


Sanitum

Sanitum Purchased

Привет! После обновления возникли проблемы с сайдбаром

Hi,

Can you please explain your issue more clearly if possible with the help of screenshots.

Thanks.

I am interested in porto theme but I have a question Is the theme version 4.3.0 compatible with WPML package ( with all its plugins ) ? because a lot of people in WPML forum say that when they try to activate WooCommerce Multilingual plugin they get white screen in all pages of the website and their websites broke please do not say that it is fine with the plugin because the problem exists and I faced it with a client (friend) of mine please help me with this problem as I want to buy the theme but I am afraid from facing the same problem

Hi,

First of all thanks for showing your interest in Porto WordPress.

And as you know our latest Theme is fully compatible with the latest WPML Plugin and we have tested our Theme with the latest WPML Plugin and do not find an issue but we have not tested the latest Theme with all its plugins or Addons so we have not given you the guarantee and if you want to use any third party plugin on your site you can use it at your own risk. You can furthermore find the compatible Plugins list with our Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi, I used theme shop 15 (Porto theme). I have some problems: 1. When I click “Quick View” it don’t show thumbnail’s products (http://prntscr.com/j7hwa7). 2. When I click any product. It’s don’t show gallery like demo theme shop 15. And It’s don’t zoom when I move mouse on the thumbnail (http://prntscr.com/j7hwx2 ) 3. I can’t custom skin layout (I can’t change menu color, footer background color,...)

Hearing from you soon. Thanks so much!

Hi,

We have tested our latest Theme and do not find these issues you can check here on our demo as well: http://www.portotheme.com/wordpress/porto/shop15/ The issue you are facing is may be because of any third party plugin confliction or may be because of the customization on your site so for solving it we need to debug your site please contact us through our support system with your site Login details so we will check and solve it for you.

Thanks.

TIMIT

TIMIT Purchased

Hi, do you offer a step by step checkout process? Example: Overview, Login, Address, Shipping, Payment. Or can you suggest a plugin? Thanks Serge

Hi,

As you know that we have used Woocommerce Plugin in our theme and woocommerce has it’s default functionality and it does not allow step by step checkout process like you want so it is not possible with the help of Plugin or Theme Options so you can use any third party plugin for that but as your own risk.

We have searched and finds some plugins for you:

1. https://wordpress.org/plugins/wp-multi-step-checkout/
2. https://wordpress.org/plugins/yith-woocommerce-multi-step-checkout/
3. https://yithemes.com/themes/plugins/yith-woocommerce-multi-step-checkout/

Please teste these plugins with your site and check which one works perfectly for your site as we have not tested those plugins with our latest theme so we are unable to give you the guarantee.

Thanks for your understanding and contacting us.

What Plugin are you using for the Porto Count Down on single product “porto_countdown-amount”

http://www.portotheme.com/wordpress/porto/shop3/product/classic-headset-white/

Hi,

We have not used any third party plugin for this countdown but we have used Porto Countdown Element for it. You can find in WP Bakery Element List.

Thanks.

How do you add this into the single product page? Thanks

Hi,

You can add this countdown by using Porto Countdown Element on a single product page in the product short description area easily.

Thanks.

First you ignore then deny my refund request. Demo’s have custom CSS that make them functional. Kudos to user ‘metuza’ for speaking up.

Hi,

Sorry to say that dear but we do not use Custom CSS for making Demos pretty we have used Elements like you have used it on your site and again I told you that If you have an issue then you have to contact us through our support system with your site Login details so we will solve your all issues.

Without having an issue or if we are unable to solve your issue then you may have requested a refund but without it, it’s difficult to proceed refund once you downloaded the template. Thanks for your understand.

So I am again requesting you to please contact us through our support system with your site Login details we will solve your all issues.

Thanks for your understanding.

n-media

n-media Purchased

Hi,

Wonderful and Superb Update all the WooCommerce issues are solved hopefully many of customers like me would now satisfied with the Theme. Excellent Work Porto Guys. keep it Up.

Thanks n-media for your appreciation.

metuza

metuza Purchased

Why are you lying to @212dsgn? I have now installed several of your demos and the latest install had 162 lines of custom css. And even when i checked out the demo products i did find several lines of custom CSS.

When i remove all this custom css i get all the issues + many others that me and other of your customers complains about.

Customers purchasing porto within the last 3-6 months will most probably not get all these problems but your old customers that purchased porto before you started to solve issues using custom css will ofcourse face big problems.

metuza

metuza Purchased

Yes, and some of these custom css i found necessary to move into my old site to get rid of issues from your latest update. I am talking about mobile header and the fact that page content was moved down 3px when i hovered over the menu with childs.

This means that you have added updates in core that will not work nicly with many sites WITHOUT owner going through settings in theme options and make the necessary changes OR like i did just adding in some lines custom css found in your demos.

The bad thing with this is that on every update you deliver i have to add new custom css because of missing padding, missing margins or to big margins + + +

This is very bad developer work and will as you already have seen fill up your support system with support requests.

So all customers using older versions (before all these custom css) will like myself face many css issues.

Hi,

When you do customization in the Theme whether it is core files customization or Custom CSS customization those changes will be override when you updated the Theme that is why you have to customize the Theme in the Child Theme every time then it will not have any affect on your site when you update the Theme and same as in your case the Custom CSS you have put in Theme Options that Custom CSS will be override by the new Theme update.

And we always want to make best design of our Theme that is why we changes some of the design of the Demos and for that little bit change we added Custom CSS in Theme Options and when you import the Demo that Custom CSS will comes in your Custom CSS section.

Thanks.

metuza

metuza Purchased

This comment is currently being reviewed.

Hello there, My imported demo content and your demo site isn’t same. Most of pages CSS broken. Please reply my ticket ID 29068

Hi,

We have replied to your ticket please check your ticket status and reply to your ticket if you have further more issues. It’s better to communicate on a single place at a single time.

Thanks.

metuza

metuza Purchased

I have found in my new fresh test install that availability notice on variable products has been replaced with a dialog popup which means that users need to click add to cart button to see if product is in stock or not. Bad idea as all know that any user want FAST information from the shop.

Many users are just browsing the site to check that interesting products are in stock and how many in stock, if no out of stock notice appear they leave to come back maybe in a few hours just to find that when they click add to cart the item was sold out and during this time they have maybe lost some good offers from other sites.

Also if you browse variable products variants no variant price appear and when you switch between variants BUT if the variant is sold out then the price appear.

Hi,

The Design of the availability notice of the variable products are demanded by many of the customers that is why we have changed it but I have forwarded your suggestion as a feature request to our development team then they will add an option for that in Theme Options in the next coming updates.

And we have tested our latest Theme and finds variable products variants shows variant price perfectly when you switch between variants the issue is at your end and it may be the third party plugin confliction issue at your end so please contact us through our support system we will check and solve it for you.

Thanks.

metuza

metuza Purchased

This comment is currently being reviewed.

mccharly

mccharly Purchased

I’ve found a bug in the porto theme!

On the category view page in woocommerce I get the failure

[Table ‘mydatabase.wp_product_catmeta’ doesn’t exist] SELECT product_cat_id, meta_key, meta_value FROM wp_product_catmeta WHERE product_cat_id IN (99) ORDER BY meta_id ASC

If I google this error I get a lot of shop pages that all use the porto theme. With an alternative theme, it works without this error.

Please let me know where I can find the file who call this or if I need to update my database tu use the porto theme?!

Hi,

Yes the issue you are facing is the database issue at your end. Please check and install our latest Theme on the Fresh new Wp you will not find an issue.

And please install/update your Theme by following the steps given below you will not find an issue:

Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.

Wordpress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.

RECOMMENDED PHP CONFIGURATION LIMITS

Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

hi, is there ajax for categories or filter

Hi,

First of all thanks for showing your interest in Porto WordPress.

We have uses Yith Ajax FIlter Plugin in our Theme for filtration and also Woocommerce for making categories of the Products if you will buy our latest Theme you will get these Plugins: http://prntscr.com/j84jz7 set included in the latest Theme Package.

Thanks.

metuza

metuza Purchased

Then i had to deactivate latest version from my live site just 4 hours after i did the update.. Customers that want to purchase bigger amounts of variable products can not see the quantity in stock per variable and have to change quantity then click add to cart tils they have luck and get the most they can get.

This needs to be fixed ASAP.

Remove that code from theme.js and also add back the variant price so customers do not need to scroll up and down to see the correct price for actual variable.

Hi,

The Design of the availability notice of the variable products are demanded by many of the customers that is why we have changed it but I have forwarded your suggestion as a feature request to our development team then they will add an option for that in Theme Options in the next coming updates.

Thanks.

metuza

metuza Purchased

Sounds good.. Any webshop is all about customers getting the information they are looking for as fast as possible.

The option you have for “OFFER ENDS IN” as seen here, http://www.portotheme.com/wordpress/porto/shop2/shop/ has some translation issues. When you on first visit or on page refresh it show the correct translation of DAYS (DAGER) but as soon as it change/count down the translation does not appear and standard DAYS appear.

Hi,

OK we will check and solve it in our theme.

Thanks

Hi theme author’s, My clients using Porto Version: 3.6.4 theme.But my clients website slow because Reduce the number of DOM elements (There are 2174 DOM elements on the page). can you tell me how can i fix this issues. here website link – https://xtraordinarylingerie.com/

Thanks in advance .

Hi,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Thanks.

Hi, Help me!!! I create “Porto Google Map” but it’s not working. http://prntscr.com/j8gor8

Hi,

Please copy and paste the below given API to Appearance >> Theme Options >> General >> Google Map API. Your issue will solve.

API key is: AIzaSyACr4QBC2mvPHoOD6AJqYLs-IwcT-IWoPM

Thanks.

Hi, I have done. Thanks so much. Have a good day!

by
by
by
by
by
by