Hello, @Joaquim_,

Issues with shipping taxes not displaying correctly in WordPress and WooCommerce can be caused by various factors. Here are some common reasons and troubleshooting steps to help you identify and resolve the issue:

Tax Settings:

Check your WooCommerce tax settings. Ensure that you have configured taxes correctly for each country or region you are shipping to. Verify that the tax rates are accurate.

Tax Classes:

WooCommerce allows you to assign tax classes to products. Make sure that your products are assigned the correct tax class. Different products may have different tax rates.

Shipping Zones:

WooCommerce uses shipping zones to apply taxes based on the customer’s location. Verify that you have set up your shipping zones accurately. Double-check the countries or regions included in each shipping zone.

Tax Calculation Based on Shipping or Billing Address:

WooCommerce can calculate taxes based on either the shipping address or billing address. Ensure that you have selected the appropriate option in your tax settings, depending on your tax jurisdiction’s rules.

Cache Issues:

Clear your website’s cache, including any caching plugins you may be using. Caching can sometimes cause outdated tax calculations to display.

Plugin Conflicts:

Disable other WooCommerce plugins one by one to check if any of them are conflicting with the tax calculation. Sometimes, third-party plugins can interfere with tax calculation processes.

Theme Compatibility:

Test with a default WordPress theme (e.g., Twenty Twenty-Three) to see if the issue is related to our theme.

WordPress and WooCommerce Updates:

Ensure that both WordPress and WooCommerce are updated to their latest versions. Outdated software can sometimes lead to compatibility issues.

Remember to back up your website and data before making significant changes to settings or disabling plugins to avoid potential data loss. Troubleshooting tax calculation issues can be complex, so patience and attention to detail are crucial.

Regards, P-THEMES.

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Hello, @mikdalex,

First of all, thanks for showing your interest in Porto WordPress

Yes you can easily import any demo section on your site using Porto Studio functionality, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

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Hello, @higs,

Could you please share your theme purchase code PDF file with this comment URL with us via our email aizazawan55@yahoo.com so that we will check and help you out in resolving your support account issue.

Regards, P-THEMES.

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Hello, @GiantHeart,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

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Hello, @BGATHERTON,

Unfortunately, I am not able to locate it, Could you please contact us via our support system with the site WP Admin URL and Credentials so that we will check it for you on your site and help you out in resolving your issue.

Regards, P-THEMES.

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Yes, sending the URL’s and credentials now.

Hello, @BGATHERTON,

We have solved and replied to your support ticket #29685, please check back our response in your support ticket and then reply back to it accordingly.

Regards, P-THEMES.

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Hello, @munirbraganca2013,

First of all, thanks for showing your interest in Porto WordPress.

You can sell products on your e-commerce website with the regular license but the phrase you read means, you can only use the single license for the single live domain, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

Regards, P-THEMES.

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Hello, @Firouzeh2013,

Sorry for the inconvenience, It is showing only a couple of WooCommerce templates as outdated because WooCommerce released its update and that is why a couple templates of the theme are outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.

Regards, P-THEMES.

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Hello, @G3Tech-Suportes,

Thanks for reaching out to us, I understand your issue, I have tested the same thing on our test site and found no issue it is working perfectly fine as you can see in this video: https://www.veed.io/view/f03e58d7-2fcc-4d29-a19c-603cb53cd2bc?panel=share

The issue exists on your site only. in order to solve this make sure that you are using the latest version of the theme and its necessary plugins. Also, please try to disable all the third-party plugins from the site and then check back to your issue by clearing the browser cache. If this resolves your issue then simply try to activate the plugins one by one so that you will be able to know which plugins conflict and cause the issue. If you are not using the latest version of the theme then try to update the theme first check this article to understand how to update the theme successfully: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

Regards, P-THEMES.

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Hello, @koelkast,

As before, Porto has lots of studio blocks. But there are very untidy, not correct importing with many custom css.

So it was rather uncomfortable and difficult to customize. To prevent this, the dev team decided to update all studio blocks, In 6.10.0, we released new studio blocks.

Firstly, we added basic elements(heading or heading effect, countdown, button, container, a few banners, and the other shortcodes) and template builder layout(shop, single product, single layout … )

And we are going to add studio blocks in an upcoming version.

We have 61 shortcodes and elements in the studio which you can import on pages/posts.

We have 14+ studio single product templates which you can import to Single Product Builder under Porto >> Template Builder.

We have 40+ styles of the product in studio which you can import only in type builder under Porto >> Template Builder.

We do not have the exact date and timeframe but we are making the remaining studio blocks continuously and will add in the theme from time to time.

We hope for your understanding.

Regards, P-THEMES.

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Hello, @gotvald,

Thanks for your suggestion, we would like to request you please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check it and note it down for the future upcoming updates of the theme.

Regards, P-THEMES.

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Hello, @dennygoosensen,

We understand that you are experiencing an issue while editing your page with WP Bakery, and we are committed to assisting you in resolving this matter promptly.

To address the issue you are facing, please follow these steps:

1. Edit the Page: Begin by accessing the page you wish to edit using WP Bakery.

2. Adjust Layout Settings: In the WP Bakery editor, click on the settings icon located at the top right corner of the editor interface.

3. Select Theme Layout: Ensure that the layout selected is aligned with your theme’s layout settings, as depicted in this reference image: https://postimg.cc/7CKWhQrq

4. Save Settings: After confirming the correct layout selection, click on “Save Settings” to apply the changes.

5. Clear Browser Cache: To ensure the changes take effect, we recommend clearing your browser cache.

We sincerely hope that these steps resolve the issue you are facing. However, if the problem persists, please do not hesitate to reach out to us for further assistance.

For additional support, kindly contact us via our dedicated support system by creating a ticket. To expedite the process, please provide your site’s admin login details. One of our dedicated customer support team members will promptly investigate the issue and provide the necessary assistance.

Regards, P-THEMES.

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Hello, @tuyadigital,

Thanks for your contact and we are sorry that you faced the issue with working our theme.

Please refer to our guide how to migrating to Porto 6.10.0 here: https://www.portotheme.com/wordpress/porto/documentation/points-to-be-noted-when-migrating-to-porto-6-10-0/ and I am sure it should solve your issue.

Its about section as boxed but not the carousel.

Regards, P-THEMES.

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Hello, @d-softtech,

Thanks for your contact.

Email Sending and Receiving is not our theme functionality, It is directly linked with the WooCommerce and your server, so our theme does not have any influence on it.

If your website is not sending emails for user registration, order notifications, and other tasks, it can be a frustrating issue to resolve. Email delivery problems can occur for various reasons, but here are some common steps to troubleshoot and potentially fix the issue:

Check Your Email Configuration:

Go to your WordPress dashboard.
Navigate to WooCommerce > Settings > Emails.
Verify that your email settings are correct. Ensure that the "From" and "To" email addresses are set up correctly.

Check Spam or Junk Folders:

Sometimes emails can end up in spam or junk folders. Ask your users to check these folders.

Email Service Provider Configuration:

If you’re using an SMTP plugin to send emails, make sure your SMTP settings are configured correctly. Double-check your username, password, SMTP server, and port settings.

Check for Email Sending Restrictions:

Your web hosting provider or email service provider may have restrictions on sending emails from your server. Contact them to ensure there are no limitations.

Email Logs and Error Messages:

Check if there are any error messages or logs related to email sending. WooCommerce may provide error messages that can help you pinpoint the issue.

WordPress and WooCommerce Updates:

Make sure you are using the latest versions of WordPress and WooCommerce, as updates can sometimes resolve email issues.

Server Resources:

Check if your server has enough resources (CPU, memory, etc.) to send emails. Overloaded servers may have trouble sending emails.

Check with Hosting Support:

If you’ve tried all the above steps and the issue persists, contact your hosting provider’s support team for assistance.

Remember that email delivery issues can be complex and may require a combination of the above steps to resolve. It’s essential to systematically investigate each possible cause until you identify and address the root problem.

OR try to contact WooCommerce support for further assistance.

Regards, P-THEMES.

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Hello, @Poxis,

I would like to confirm that you are using the Custom Header, it is necessary to utilize the Template Builder. To proceed, kindly follow these steps:

Navigate to "Porto" in your dashboard.
Access the "Template Builder" section.
Locate the "Header" option and proceed to edit the header using the integrated page builder.

Once you have accessed the header customization, you will have the flexibility to delete the row containing the top content according to your specific requirements.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards, P-THEMES.

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tried it some hours ago. If I edit header via elementor, I see section in navigator but don’t see topbar in visual editor. Maybe any bug?

Hello, @Poxis,

It is there in the Header Builder, please turn On the navigator and edit the section at the very top: https://postimg.cc/bdJKYn76

As you can see we have applied the Custom CSS and JS classes to that top section which prevents it from showing at the backend, so in order to show it to the backend as well, you can simply remove that class as temporary: https://postimg.cc/bdJKYn76 and it will show at the backend as well: https://postimg.cc/bGgBpY3c then you can delete it.

Regards, P-THEMES.

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Hello, @MeyskensK,

I hope this message finds you well. We are writing to inform you that we have successfully reset your purchase code, and you can now utilize it for the activation of your theme.

Regards, P-THEMES.

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Hello, @vteb,

I hope this message finds you well. Thank you for reaching out to us with your question regarding the longer descriptions on your website. We appreciate your interest in accessing the full description, and we’re here to assist you in resolving this matter.

To provide you with the most accurate and efficient support, we kindly request that you create a support ticket on our dedicated support forum. This will allow us to gather all the necessary details and better understand the specific issue you are facing.

if possible, share your website’s admin login details, so our support team can investigate the issue directly and provide a more precise solution.

Rest assured that our support team is well-equipped to assist you promptly once your ticket is submitted. Our goal is to ensure you have the best possible experience with our theme, and we’ll work diligently to resolve this matter to your satisfaction.

We greatly appreciate your understanding and cooperation in using our support forum for issue resolution. It enables us to streamline the support process and ensures that your concerns are addressed in a systematic and timely manner.

If you have any questions or encounter any difficulties while creating the support ticket, please feel free to reply to this comment, and we’ll be happy to assist you further.

Thank you for choosing our theme, and we look forward to assisting you in resolving this issue.

Regards, P-THEMES.

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Hello, @santiagoavellaneda,

Which animation you are talking about? Could you please share the screenshot of the animation so that I will have a look into it for you and help you out.

Regards, P-THEMES.

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Hi, I set animations to the columns. Example, I edit the home page and set to some column animations fade in from left, fade in from right… In desktop it works, but in mobile are not visible.

Hello, @santiagoavellaneda,

Sorry for the inconvenience but Porto can’t support mobile transition for boosting mobile speed.

Regards, P-THEMES.

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Hello, @prospectagrihouse,

Would you please contact us via our support system by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?

Regards, P-THEMES.

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Hello, @nimonogi,

I am sorry for the inconvenience but I am not able to understand your issue properly, could you please explain in detail, if possible with some screenshots for my better understanding, that what exactly you want and please share the URL of the page as well, so that I will check and assist you accordingly.

Regards, P-THEMES.

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Do you have available a css class to hide a div from small devices? Ex. div class=”hidden-xs”...

Hello, @nimonogi,

All the available extra classes and information you will find in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/extra-class-names/

Regards, P-THEMES.

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Hello, @dlovin,

We are sorry for the inconvenience but we have conducted the review of your site and finds that you are not using Porto WordPress Theme on your site, please refer to this screenshot: https://postimg.cc/Fk4J4RCh

Regards, P-THEMES.

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