Discussion on Alone – Charity Multipurpose Non-profit WordPress Theme

Discussion on Alone – Charity Multipurpose Non-profit WordPress Theme

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Hi, I have a lot troubles importing the demo data. The theme option way never finished and manually the template gone horrible. What is the trouble?

Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with info your site. So we can check and help you about it soon !

Hey, awesome theme :) when trying to install required/recommended plugins, I get the error message “Something went wrong with the plugin API.” have you seen this before, and any suggestions for fixing it?

Cheers,

found the issue! installing the plugins one by one I found that Newsletter is the plugin throwing this error. Thanks!

Hello,

You have a great theme and I’ve added it to a WP multisite. When making a duplicate of the site, the Revolution Slider seems to breakdown and give this error:

View (slider-overview) Error: fetch – Unknown column ‘type’ in ‘where clause’
-
Query: select * from wp_2_revslider_sliders where `type` != ‘template’ OR `type` IS NULL order by id ASC

Any thoughts on how to correct this?

Thanks!

Brian

Hi Brian ! We think Revolution Slider and Alone theme is working fine with WP multisite. So have you save permarlink again when duplicate ?

I installed the alone charity data and the entire wordpress site is dead. Any ideas? This is the error from the logs. Wed Sep 28 13:52:02.512189 2016 pid 5834:tid 139830826190592 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475070722.4179821014404296875000 Wed Sep 28 13:55:02.329954 2016 pid 5699:tid 139830713382656 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475070902.2614820003509521484375 Wed Sep 28 13:56:31.881906 2016 pid 5699:tid 139830671419136 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475070991.8163990974426269531250 Wed Sep 28 13:57:31.973252 2016 pid 5699:tid 139830646241024 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071051.9014129638671875000000 Wed Sep 28 13:59:07.385949 2016 pid 5834:tid 139830809405184 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071147.3212258815765380859375 Wed Sep 28 14:00:07.485849 2016 pid 5698:tid 139830621062912 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071207.4160599708557128906250 Wed Sep 28 14:01:33.200818 2016 pid 5834:tid 139830704989952 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071293.1364200115203857421875 Wed Sep 28 14:01:33.207859 2016 pid 5699:tid 139830621062912 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’ Wed Sep 28 14:01:37.167359 2016 pid 5834:tid 139830696597248 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’ Wed Sep 28 14:04:07.425539 2016 pid 5834:tid 139830486779648 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071447.3550360202789306640625 Wed Sep 28 14:06:07.394737 2016 pid 5834:tid 139830637848320 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071567.3225660324096679687500 Wed Sep 28 14:08:07.386608 2016 pid 5834:tid 139830663026432 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475071687.3199400901794433593750 Wed Sep 28 15:13:41.345906 2016 pid 5834:tid 139830629455616 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475075621.2760279178619384765625 Wed Sep 28 15:13:47.736908 2016 pid 5834:tid 139830621062912 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’ Wed Sep 28 15:13:47.737277 2016 pid 5834:tid 139830621062912 Failed to read cache clean timestamp /opt/bitnami/apache2/var/cache/mod_pagespeed/\\time!. Doing an extra cache clean to be safe. Wed Sep 28 15:14:01.732074 2016 pid 5834:tid 139830612670208 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’ Wed Sep 28 15:14:42.329580 2016 pid 5698:tid 139830579099392 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’, referer: http://{URL}/wp-cron.php?doing_wp_cron=1475075682.2723898887634277343750 Wed Sep 28 15:14:42.350547 2016 pid 5698:tid 139830587492096 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’ Wed Sep 28 15:14:46.349260 2016 pid 5698:tid 139830570706688 AH01071: Got error ‘PHP message: PHP Fatal error: Switch statements may only contain one default clause in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/alone/framework/presets.php on line 26\n’

Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with fill info your site. Our support team will help you check it soon !Thank you !

I have opened a support ticket.

Good Morning,

First let me say, I absolutely love this theme. I installed the theme correctly and managed to start building my site but it load extremely slow. The actual site and when editing it. Every click takes about 20 seconds to load, going in between pages and from the front end to the back end. My host is Network Solutions. And the site is www.theericcblohmfoundation.org Is there anything I can do to speed it up? Or is it the nature of this theme?

Hi, Alone theme is good for speed site. You can check on live site. Now could you send to us your account admin https://bearsthemes.ticksy.com/ so we can check and help you about it. Thanks !

I cannot find a way to have a different title bar image on each page. I am hoping that I must be missing something because it would be not very good to have to have only the same title bar image on every page. Can you please advise how to upload different images for the title bar for each page please. Thank you

Hi, Thanks for your contact us. What’s version Alone you using ?

I am using 3.2.1. I saw an article that showed two places to configure the title bar image but I do not have the option shown in theme options and I also do not have the title bar or footer options in the page options section on each page. Thank you

Hi, Current Alone theme have not setting title bar for each page. It just support show or hide each title bar on each page. So sorry about it. We will noted this for update new version.

Hi, would it e possible for you to provide the CSS that would decrease the height of the top header and the main header? Decreasing the logo height does not make the header height decrease. I need the distance from top to bottom of both the header and the top header to be less. Thank You. I have spent two weeks customizing this theme and it is coming out beautiful now.

Hi, could you open a ticket here https://bearsthemes.ticksy.com/ with info your site and some screenshot to explain your mean more . Our support team will help you soon !

I need to know how to change the color of the top menu bar that is currently black on header 1 Please do not send me a link to the articles section as that article does not address the same issue and I already have less CSS enabled. I need to change only the top bar to a different color Thank you

Hi, If you working with header 1. You can use this custom css: .bt-header-v1 .bt-header-top { background: #1C1C1C !important;} You can change your color instead #1C1C1C . Then put this css on “custom css ” on theme options. Hope it help you full ! Thank you !

Perfect…thank you.

How do I make a paid membership area

Hi, we still not got your question ? You can use some plugin for membership https://wordpress.org/plugins/membership/

Hi, just purchased, and plan to use with woocommerce, but after installing I get “Your theme (Alone) contains outdated copies of some WooCommerce template files.”

and checking the status…

alone/woocommerce/cart/cross-sells.php version – is out of date. The core version is 1.6.4 ... alone/woocommerce/checkout/payment.php version 2.3.0 is out of date. The core version is 2.5.0 ... alone/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1 alone/woocommerce/content-single-product.php version – is out of date. The core version is 1.6.4 ... alone/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 2.6.3

Help! Thank you,

Hi, About this problem, because we overide some template woo on Alone theme. And still not change name version. It will be not effect to any feature on your site. Don’t worries about it. But you want fix this problem please open a ticket here https://bearsthemes.ticksy.com/ with FTP your site. Our support team will help you soon !Thank you !

Ok, just created a Ticket, as I get errors like:

Fatal error: require(): Failed opening required ‘wp-content/themes/alone/framework/templates/single_shop_default/single/entry.php’ (include_path=’.:/usr/local/php56/pear’) in /home/axtiatec/public_html/elsbonsgats.cat/wp-content/themes/alone/woocommerce/content-single-product.php on line 11

...

Thank you.

Ok, we just got your ticket. Will get back to you there ! Thank you !

I’m also seeing this error on my website.

[btwg_menu_off_canvas_container] Any ideas how it can be fixed?

HI, this problem, could you enable less css here https://bearsthemes.ticksy.com/article/8084/. If still got this problem, could you open a ticket here https://bearsthemes.ticksy.com with info your site. Our support team will help you fixed. Thanks !

I would like to copy contact form to place in another,,,,

Hi, we are using Contact form 7. Just use element contact form 7 and put on another place. Thanks !

I have somehow messed up the footer so the “Subscribe us” widget (footer top widget 3) is underneath the footer top widget 2 instead of to the right (in the 3rd column). I have not been able to find the place where the footer can be edited. Help please!

Hi, could you open a ticket here https://bearsthemes.ticksy.com with info your site. So our support team can check and help you soon !

Hello, I have some issues with the Alone – Charity Multipurpose Non-profit WordPress Theme: 1- I cann’t change the color flom green to red 2- how can i update visual composer? Thanks

Hi, thanks for your contact us. About your problem, please have a look here https://bearsthemes.ticksy.com/article/8084/ . Also please open a ticket here https://bearsthemes.ticksy.com to go latest version Visual Comporser !

Hi, You can install demo data go to theme options http://prntscr.com/ckz5ao or have a look here http://docs.bearsthemes.com/Alone/shortcode.html to built site . Thank you !

Thanx! That works. But if I activate visual composer I get a white page . The entire site doesnt work.

Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with account admin your site. So our support team will help you more ! Thank you !

when i tryed to instal the plugin bears_core i get this

Fatal error: Class ‘Redux’ not found in /home2/thetopag/public_html/braincenter.ngo/wp-content/plugins/bears_core/admin/redux-extensions/extensions-init.php on line 4

what we can fix this

Hi, Could you open a ticket here https://bearsthemes.ticksy.com/ with account admin your site so we will check and help you soon !

Hi! I want to choose header 4 but there is no options to choose. Do I need to install something to be bale to choose header layout?

Hi, Please check your version Alone you are using ? IF Current is 3.2 Please check and update theme for your site. Thank you !

Im using version 3.2.1

Could you open a ticket here https://bearsthemes.ticksy.com/ with accound admin your site. So we will check and get back to you soon !

I’ve contacted you on email directly and also opened a ticket. I need some help and frankly i am a bit dissappionted.

I need help with a coulpe of things but lets start with the main problem. I am using bt-header-2. 1. I have at the moment 6 links/items in my header/menu. When i add a seventh it ends up in a new line. How do i fiks it? 2. How do i make the back-gound of the menu on my first page trasparent?

All i need is a custom CSS or tell me how do i do it?

Hi, What’s id your ticket ? seem our support team had support to you. Please check it again ! Thanks !

My ticket number is 896636 The support team contacted me 3 days after i submitted the ticket. Also, they have asked me about admin username and password for the site and FTP, which i am not very keen on giving. Mainly because there is another operative site on FTP and some sensitive information. I dont want to give up admin username and password because this is a very unusual request. My questions are simple and should not require anyone to login.

Ok, we will get back to you on your ticket soon ! Thank you !

It seems if I use any heading decides the default one it does not load correctly. Here I am trying to header 3. http://nll.idwhost.com/

I just enabled it, and the entire site seems to have crashed.

I disabled the plugin for now.

Hi, Please open a ticket here https://bearsthemes.ticksy.com/ . So our support team will help you soon !

Hello, I purchased the theme ‘alone’ on September 13, 2016. My purchase code is c17e8744-eb46-4c2b-902c-22a3b8e7daca. When I activated the theme in the site: http://clients.massmomentumconsulting.com/rodrockfoundation/, I am seeing the error: [btwg_menu_off_canvas_container]

Please guide ASAP whether or how I can fix it,

Thank you! Suzi

Hi, Suzi, thanks for your contact us. We just check and see you still not yet install demo data. So could you open a ticket here https://bearsthemes.ticksy.com/ with full info your site. Our support team will help you soon ! Best Regards !

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