Hi,

Thanks for contacting us.

It’s strange because our NewsTube theme has a good structured data as you can see it passed the testing tool of Google here: https://search.google.com/structured-data/testing-tool/u/0/#url=http%3A%2F%2Fnewstube.cactusthemes.com%2F

Please check your site again and you can create a ticket to our Support System at http://ticket.cactusthemes.com/ along with your site URL, so we can check the issue better.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us. For translation in .po file, we have checked and found that it works normally. In addition, you can go to wp-content\plugins\cactus-poll\cactus-poll.php file and find line 118 and change segment “You must choose your answer first, You must verify You’re not a robot, You’ve already voted this poll, You’ve been voted this poll successfully, Voting…”

You can refer this document for more information http://wplang.org/translate-theme-plugin/

- If you have more question please submit a ticket to our system at http://ticket.cactusthemes.com/ so we can help you better

Best Regeards,

CactusThemes

Hi,

Thanks for contacting us.

You can refer document here to enable Excerpt function: http://newstube.cactusthemes.com/doc/docs/post/excerpt-text/

Best Regards, CactusThemes

Ahhhh okay I hadn’t seen this documentation! Thank you!

You are welcome!

Hi,

Thanks for contacting us.

In our demo, we use shortcode of Woocommerce to build shop page, please go to Pages > Add New a page > Backend Editor > Add Element and use “Single image shortcode, Newstube Icon Box shortcode, Best Selling Products shortcode and Product categories shortcode” of Woocommerce

Note: You need to install Woocommerce plugin, and newstube-shortcode plugin and Visual Composer to support building page

Best Regards, CactusThemes

Thanks for reply There are a bug in the cart, on “mobile view”. The button to checkout is too big. You can fix it?

Hi,

Thanks for getting back to us.

Please try adding this segment CSS in Theme Options > General > Custom CSS

@media (max-width: 768px){
.woocommerce table.cart td.actions .button, .woocommerce-page table.cart td.actions .button {
       width: auto;
}
}

- If you have more question, please submit a ticket to our system at http://ticket.cactusthemes.com/ so we can help you better

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

Unfortunately, it is impossible to show the primary category (parent category) on posts of child category. All Posts only can show Category of themself.

Best Regards,

CactusThemes

Hey! thanks for the quick response. It’s not showing the parent category (I don’t have any parent/children … all on the same level) it’s just showing the first alphabetical category. Any way to choose which category is displayed there when there are multiple categories assigned?

Hi,

Thanks for getting back to us.

Unfortunately, we have no option to choose which category is displayed when there are multiple categories assigned. By default, it shows the first alphabetical category as you said.

We are sorry for this inconvenience and thanks for your understanding.

Best Regards,

CactusThemes

I did the above. I converted the data and I also have 100% disabled and then deleted BAW. Top 10 is working fine… It is the theme that is not seeing the data in Top 10.

Hi,

Thanks for contacting us.

Please create a ticket to our Support System at http://ticket.cactusthemes.com/ with your site URL and an Admin account so we can check better.

Best Regards,

CactusThemes

Thank you – I just did…

Hi,

Thanks for contacting us.

Indeed! The main reason is that images in shortcode are bigger than needed (to support resonsive feature). This does not affect overall performance of the site as you can see, the loading speed is still good. Google Page Speed and GTMatrix just provide some indications for web developer to check, it is not a must-do job.

Just saying that, we are still working to improve the theme so it will get higher score in the future

Best Regards, CactusThemes

guys, let me say that with the right documentation this theme become very good! Please always be sure that your customers receive the right documentations links! I really don’t know how i ended up to the old one (maybe i searched on google, i don’t remember), but be aware that it can happen. Delete it or replace with a redirect! That’s all right now, if i need something i’ll call you here. But now it’s well documented. Thanks.

.

Hi,

Thanks for getting back.

It’s glad to hear that your homepage worked and you found our new documentation helpful. Yes,our new document is at http://newstube.cactusthemes.com/doc, with an efficient Ajax Search tool http://prntscr.com/crj346, so users can find things quickly.

Please take a glance at the NewsTube layout here, you can see the Main Bottom Sider is similar to the Front Page Header/Main Top SIdebar http://newstube.cactusthemes.com/doc/docs/theme-layout/main-layout/

According to your feedback, we will update the document links around the theme.

If you need further assistance, please feel free to contact us here or our Support System at http://ticket.cactusthemes.com/, anywhere you find it better, we are pleasure to answer you.

Best Regards,

CactusThemes

Hi

Thanks for contacting us.

Possibly, you have used the wrong Ads location and violated Google regulations.

Please submit a ticket to our system at http://ticket.cactusthemes.com/ and leave us your screenshot where you have put location of Google Ads. So we can help you better.

Best Regards,

Cactusthemes.

Hi,

Thanks for contacting us.

We do not clear your point, please send us an screenshot of where do you want to disable “next page”.

However, if you want to change “Next page” in Blog page by using default, please go to Theme Options > Archives > Page Navigation > and choose Default (this is default style of Wordpress.

If you want to change style of Next page default, you should provide us more information, so we can help you better.

Best Regards,

CactusThemes

Hi Thanks for contacting us. Please submit a ticket to our system at http://ticket.cactusthemes.com/ and leave us your website url and an admin account so we can help you check this issue

Best Regards, CactusThemes

Hi,

Thanks for contacting us.

Currently Newstube theme only has the layouts like our demo page. And it requires to do much of customized code to get the theme layout (with header, left sidebar, etc) look like your site http://www.soychile.cl/, but we don’t provide support for this kind of service. So you need to customize code yourself or find a freelancer to get help.

Best Regards, CactusThemes.

Hi,

Thanks for contacting us.

Did you mean Contact Form 7 plugin, please confirm us. Actually, our NewsTube theme is compatible with it.

Please create a ticket to our Support System at http://ticket.cactusthemes.com/ with more details of your issue, your site URL and an Admin account so we can check better.

Best regards,

CactusThemes

hello contact form 7 is only able to manager forms to create posts… if I want to create a form to post a mail, it doesn’t work should I use another one?

Hi,

Thanks for contacting us.

1. Contact Form 7 is used to send emails from customers to administrator, and the Admin can use MailChimp addon

If you found the email can’t be sent, Please check email function of your server using plugin WordPress SMTP

2. If you want to save the list of customer’s email to contact them you can use this addon Contact Form DB

Hope that helps!

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

Please go to Settings > BAW Optimizer > here you can choose one of two options below:

1. Delete old data of BAW View count plugin

2. Convert to Top 10 plugin data

Please note that this process is irreversible and you just can use one option at a time.

Best Regards,

CactusThemes

yes, I understand this… but is there more info… Does Top 10 plugin work with the visual composer components? So – can I 100% move off of BAW? Hows does this work?

Hi,

Thanks for contacting us.

You can 100% move off BAW after convert the data of views from BAW plugin to Top 10. The Top 10 plugins works with our theme and our theme work with Visual Composer plugin.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

Step 1: Go to Add New Page > Click button “Backend Editor “

Step 2: Click button “Add Element” > Click button “NewsTube Smart Content Box” > Enter information content shortcode

Step 3: Click select column format 1/2 + 1/2. See picture http://imgur.com/q4XwEJW

Step 4: Click icon ’ + ’ to add element > Click Click button “NewsTube Smart Content Box” > Enter information content shortcode. See picture http://imgur.com/7P4qJjE

Step 5: Click button ” Publish”

Best Regards,

CactusThemes

Thanks for the quick response! That solved the issue!

Hope you can help me out another time: The posts seem to have some kind of padding (which is nice) but when I add images to the post they seem to be without padding. Is there any way to align text and images properly?

Appreciate the support!

Hi Thanks for getting back to us.

Please submit a ticket to our system at http://ticket.cactusthemes.com/ and leave us your website URL and an screenshot of padding of post when you add image, so we can help you better. Thank you.

Best Regards, Cactusthemes

Hi,

Thanks for contacting us.

Unfortunately, it requires to do Custom Code to change the “Load more” button to auto-load button. Please find a freelancer to get help in this case.

We are sorry for not being able to help you and thanks for your understanding.

Best regards,

CactusThemes

Hi,

Thanks for getting back to us.

There two options to change the message:

- Option 1: Go to functions.php file and find line 2018 and search words “Your video has been approved” and change it. Note: You should use child theme to custom code or backup source code carefully to reuse whenever update theme.

- Option 2: you can translate with Poedit to change “Your video has been approved” message. How to use translate please refer document here: http://newstube.cactusthemes.com/doc/docs/translation-rtl/ (You can translate English- English or English – other language)

Best Regards,

Cactusthemes

Perfect, Thank you.

You are welcome

Hi,

Thanks for contacting us.

Please submit a ticket to our system at http://ticket.cactusthemes.com/ and leave us your website URL and an admin account so we can help you check

Best Regards, CactusThemes

Hi,

Thanks for contacting us.

In this case, please go to Settings > Discussion> Other comment settings to choose “Comment author must fill out name and email” and unselect “Users must be registered and logged in to comment” option, then save again.

Best Regards,

CactusThemes