695 comments found.
Hi, how do I add the category image buttons to the home page. Beneath the header and above the users posts. Thanks
Hi wseggie, please contact us through our ticket system our support team will assist you http://support.extracoding.com
HI, I have installed the theme and when i try to Sign up new users I have error message “the page has expired” ! can you help please ?
Hi edhost,
Please contact us through our ticket system along with your website information so our support team look into the issue.
I dont see revolution slider plugin in my Uploader plugin? Where to get it?
Hi kelvin1987,
As mentioned on Uploader item detail page the revolution slider is not included by default and you have to purchase it license separately.
Hi, i would like to know if the sign-in is required to post any content. If it is, is it possible to turn it off, so that anonymous users can upload and comment as well? and is it possible to had advertisement(google adsense) in-between the posts? And to remove all side bars?
Hi,
thanks for your interest,
1. Yes, the signin is required to post a content but if you have PHP knowledge then you can easily modify this functionality and we will assist you about the code.
2. No, this option is currently not available
3. Yes, you can easily remove the sidebar from backend.
Feel free to contact us if you have any other question, you may also get in touch on skype id “extracoding” for quick discussion.
hello. i am interested in your theme. i wanna set up a webpage based on user/member/front end user video sharing. for this purpose i made a deal for vps server. so i dont have problem with hosting or bandwith.
my questions: if my users can upload videos easily from their desktop if this theme supports mobile phone uploads. i mean uploading directly from mobile phones. if videos would quickly play on the main page upon admin approval (or directly for trusted users). i had some issues with other upload pannels/solutions. can you confirm that the videos would have a thumbnail picture right after uploading (same as youtube, you know it allows users choose a thumbnail picture out of 3) and finally i wanna say that someone probably changed user name or password for tesstuser.. i couldnt log in. i just wanna test uploading video and see if it is easy to upload, if it plays right away, if itl has thumbnail picture etc. .thanks in advance
how can I login to test user upload features form? I tried to register to test it but the theme demo does not allow registration.
Hi, thanks for your interest, you can login to our test installation http://extracoding.net/demo/wp/uploader
Username: testuser@extracoding.net password: testuser
Is it possible to turn off all media types except for one? For example, if I wanted users to submit only videos, would that be possible to set up? Which video players are supported by this theme?
Hi, this theme has everything I need except for a better looking grid display for images. Can this theme be switched to a photo gallery like this? http://gt3demo.com/wp/eclipse_dark/
hello please i want to find out if there is a way i can upload a live radio steam to the radio wiget on uploader theme. does it only accept mp3?
Hi ,
When any new user is trying to sign up , they are getting a message that “the page has expired”.
Please check it and resolve it . I know my support has expired but I am not in the state of renewing it as of now but if there is something that can be fixed easily and resolve my issue , please do that.
I am having a similar problem that AndyCEODigital is. I bought your theme, but did not receive a lightbox telling me to install a plugin. Please let me know what you can do!
Hi,
You can safely ignore this message as this is for old version user whereas in the newer version, the plugin installation is not required as the native copies are available in theme files.
Can I use Wordpress 4.6.1 with your theme?
Hi,
yes, you can use it and in case of any issue you can contact our support team.
I am looking to purchase this theme. Here are my concerns:
1. Your last update was Aug 2. Today is Oct 27. You haven’t had an update in 3 months? How is that possible?
2. Many posters here are stating that your response to support requests is very slow. Why is that?
3. You’re based in Pakistan? Aren’t there serious internet connectivity and speed issues there?
I’ll be curious to see how long I’ll need to wait before I get a response here.
Hi,
thanks for getting in touch,
1. You may know the last update was a major update so the instant updates were not required but we are expecting a new version very soon.
2. We provide regular support through out ticket system. The time of response depends on the number of tickets in queue and the estimated time is 24 to 48 hours maximum on weekdays.
Ok that was a pretty prompt response. You’ll be happy to know I purchased your theme an hour back anyway. I have installed it on my wp and have some questions.
1. Primarily, why isn’t the default header menu showing?
2. How do I apply the demo data?
I have read your online doc. Can’t seen to find the answers.
I will open a ticket now.
Thanks for your purchase,
Please send us ticket at http://support.extracoding.com, you will get response from our support team in next few hours.
So, as feared, I did not get a response in the “next few hours”. It’s been 12 hours. I chose your theme on trust and goodwill despite my concerns, my needs are rapid, especially in the early stages of launching the website, and I’m expecting this relationship will not fail.
So, as feared, I did not get a response in the “next few hours”. It’s been 12 hours. I chose your theme on trust and goodwill despite my concerns, my needs are rapid, especially in the early stages of launching the website, and I’m expecting this relationship will not fail.
So, as feared, I did not get a response in the “next few hours”. It’s been 12 hours. I chose your theme on trust and goodwill despite my concerns, my needs are rapid, especially in the early stages of launching the website, and I’m expecting this relationship will not fail.
Your online doc says “After you install the Uploader WP theme, a Light Box will appear asking you to install the required plugins with the option “Begin Installing Plugin”. Click on it and install the plugins “Extracoding Framework” and “Uploader Wordpress Theme plugin”. Install the plugins one by one and activate them.”
I did not get any prompt to install plugins. Nor do I see plugins in the uploader zip files. Uploader plugins have not been installed in my wp admin.
I have added this to my conversation with Support. We’ll see when we get a resolution to this.
Hi, I am looking for a theme, which allows my clients to upload their images and video for me to edit , after checkout (payment either credit card /papal options) , I have database stored. after the files been edited,then they can download them from their user account . Possible all the features with your theme ? Regards Gurpreet
Hi,
thank you for your interest, the Uploader theme provides almost all features except the payment one but if you have knowledge of PHP then it is fairly easy to enhance it.
feel free to contact us if you have further questions.
Dear sir please i have a big progblem with video posts. i send for your supported about my problem. but iam afread to didnt read it/ please to check it and help me to fix my problem best regards
Dear sir i have a big problem please to help me all video posts after update is not working it apeare only photo without video please to check any video posts you can see only photos no video. if you edit any post you can see that their is a link of video but it didnt apeare in post
Hello, please reply to my ticket 24654 or my Skype messages. It’s been three days – you promised you had better support. Thank you.
I used W3total cache and wp super cache later on my website but using it leads to stop of front end upload suggest me any cache plugin which don’t effect front end uploading in wordpress.
Ticket ID – 24662 This is my ticket ID plz check it fast. Its Urgent
I’ve added Relevanssi as well as Algolia (custom search plugins) but your theme’s search prevents them from working (your search function is very lacking – won’t search tags or categories). How can I disable this theme’s search so my plugin will work? Thanks.
you guys have totally ignore me and that is not nice…yes you have help resolve some issues for me but am still having some difficulties but yet u guys probably tot my question was stupid and dumb…still waiting patiently for ur reply…
Could you please share your ticket number?
hello thank you guys for sending me a detailed video on how to resolved the issues i was having. the video was very comprehensive and i totally understand the theme better. am glad you guys came through for me. thanks a million…happy customer..
Hi! I had a ticket now for 5 days, i need support ASAP, please can you help me? My ticket #24638. Thanks a lot!
Thanks for the fast support, all working perfect now!!! 
