3569 comments found.
Hi I am going put purchase code on layerslider, it is not acceptable.
Hi Chango1,
Why you need to purchase Layer Slider when it comes free with our theme?
If you haven’t installed Layer Slider yer you can go to Appearance > Install Plugins and install the latest version of Layer Slider if you are using the latest version of our theme too.
P.S: If you need our support please just write a ticket on our external support system next time that you need us.
Kind regards,
—Ylli
Hi there, I’d like to place a dropdown menu to the product page, where the custmers can choose color (I have the same item in 50 colors, and I don’t want to upload every color as a new product). Is there a way to make it?
thank you Charlie
I figured it out. 
Hi tothkaroly,
Glad to hear that
Next time if you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello. I would like to know how to delete a section marked in red.
http://imgur.com/fygeqJJHi goodseng,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello,
can you please tell me why is price on my website wrong? As you can see it is for eg. KČ 400 1 instead of 1 400 KČ.
Also can you tell me how to put “Velikost L – 45 MM” between Title and price?
You can find werbsite at: http://nikkilissoni.cz/kategorie-produktu/klipy
Thank you for your help.
Hi Swenny,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, I use this theme since one year. After last update, I have a problem with about 10 not-translated strings, like “Update cart”, “Ckeckout”, “No product found in cart”, “Billing details”, “Address details”... All the other strings are ok
- Last version of WP - WooCommerce v. 2.6.1 - Loco v. 2.0.7 - Italian
WooCommerce is 100% translated, like before the update. Do you have any idea about the reason why?
Hi LorenzM,
We have updated the theme strings so you will need to synchronize them again, some of them are now in WooCommerce and some others in the themes domain, so you will need to translate them again.
Kind Regards,
Art
any sneekpeek for 3.0? 
Hi Oliomedia,
You will be informed
P.S: If you don’t want to miss any of your theme updates and want to be informed, please don’t forget to enable this option:
so when the update it’s ready you will receive an email if you have enabled “Get notified by email if this item is updated” from your Downloads tab.
Kind regards,
—Ylli
how can I set a Post cover is a youtube link like demo page:http://themes.laborator.co/aurum/fashion/rich-deal-mrs-part-led-pure-will-but/
Hi there,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi,
I purchased the theme and everything seems to be nice – but my customer noticed that on mobile view you can’t remove items from cart. Any fix for that?
BR, Kaspar
Hi Kaspar,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
There seems to be a problem with the mini cart, the subtotal displayed for each item is the same as the subtotal for all items: http://nimb.ws/bfl6Z1
Hi dabodude,
Thanks for reporting this problem, i added this on our to-do list and we will provide a fix on our next theme update.
Kind regards,
—Ylli
Hello! Have you had time to fix this one?
Hello,
I have “Show mini cart on hover” enabled, but is it possible to take users to the Cart if they click on the Cart icon? Right now it does nothing on click.
Thanks!
Hi dabodude,
We will check if we can do something about this in the future
P.S: If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Template Bug Over the last few updates, the pricing display on Aurum theme has changed from Example $16.99-$28.99 to showing the range in reverse $28.99-$16.99.
See image below:
Thanks
Hi robertsachristan,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello! How can i change the image size from the images in the product carousel?
i want to use a custom image size.
Thx
Hi Foleas,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello !
I know my support has expired, but I don’t see the point in renewing it just for one question.
I hope you guys are kind enough to answer it ..
When I try to create a category page for products within that category, there’s a contents list that shows up and I don’t know how to get rid of it.
I’d deeply appreciate the help. thanks
Hi Julian94,
Can you show us an example of that content so we can see what you’re trying to do.
Kind Regards,
Art
Hello,
Here are a few screenshots of the contents list that i’m talking about: It shows up on the category page i’m trying to create using visual composer and a Woo Commerce product category, and It also appears on the checkout page.
Hello Yill,
Have you had the time to check this issue?
Thanks
Hi Julian94,
This is not because of the theme, it must be a 3rd party plugin because there is not such thing as Contents in the theme, please disable your plugins firstly one by one to see which one is causing this.
Kind Regards,
Art
Hello,
I would like to know how I can activate the mode web soon or maintenance. to work on the web quietly. I can not find the option as it appears on another issue that I Kalium.
In that section it is? http://www.cotainteriorismo.es/wp-content/uploads/2016/09/Duda.pngThanks for the reply.
Hi balvin,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello! I purchased Aurum and am having trouble installing it in my HostGator website host. It says: In order to successfully import a demo content pack you need to fulfil at least these PHP configuration parameters: Directive Priority Least Suggested Value Current Value memory_limit High 64M 256M max_execution_time Medium 180 30 max_input_time Medium 60 60. When I contacted my website host they said I could not increase my max_execution_time to 180 where it needs to be at and they said to contact the author of the theme to see if there is a way around this. I really need help getting this theme installed. Please do not refer me to Item Support to create a ticket, because I just tried to do that and it is not letting me create a ticket there. It is taking me in a circle to keep logging in and never actually enabling me to create a ticket. Thank you in advance for your time and attention to this!! Also, you can email me at katie.ishizuka@gmail.com if you need more information.
When I sent it, the suggested value/current value looks a bit jumbled and hard to understand. To clarify. The memory limit and max input time’s are fine. But the max execution time current value is 30 and the least suggested value is 180.
Hi katieishizuka,
Please just write a ticket on our external support system and don’t forget to send us your Wordpress and FTP credentials too. Please don’t forget to mark your ticket as Private.
Kind regards,
—Ylli
Hello,
I’m a french developper and before, sorry for my english.
it appears that your theme Aurum is not compatible with The Event Calendar ( https://fr.wordpress.org/plugins/the-events-calendar/ )
Have you planned the support for this plugin in future updates?
Thank you!
Romain.
Hi Romain,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi ivan133,
Your URL just keep loading for me until it sends me “This site can’t be reached” message.
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi, This theme doesn’t seem to have inbuilt Product quick view and Ajax Search. Correct me if I am wrong.
Hi friends, i need insert my conversion pixel analytics in my aurum e-commerce. I need insert this pixel in “thank you page”, but i cant find this page, only find “thankyou.php” in woocommerce folder, but i dont know where insert my pixel… can u help me please?
thanks!
www.munecasrealistas.com
Hi JoseMariaCalvar,
Please just write a ticket on our external support system, and we will reply to you as soon as possible.
P.S: For the moment Ticksy servers are down, but they will be back shortly.
Kind regards,
—Ylli
HELLO Ylli, I’m thinking about buying the item, before I have a question, the issue of AURUM has the ability to add projects as a portfolio theme kalium ?
Thanks =)
Hi Balvin,
This option is not available on Aurum theme.
Kind regards,
—Ylli
Blog posts ? I understand that if , for sure.
The item shop has kalium Mimas features the theme Aurum ?
Thanks
Hi balvin,
You can add blog posts, but you can’t use Portfolio because there is no portfolio for Aurum theme.
Kind Regards,
Art
