279 comments found.
Hey Guys, I am thinking of buying your theme. How customizable is it with respect to changing the icons in the vertical menu, changing back ground images, Font, home page layout, and re-arranging the header layout (store name in center) without messing up the responsiveness on other devices? Please address all questions so I can have a clearer picture. Also, do you have someone you recommend to hire that can help us make these changes CORRECTLY and help get our store up and running? Thank, Chad
Also, is there an advanced filter for products? I am selling phone accessories and will need to filter by brand, color, phone model, crystal cases, TPU cases, hybrid cases, leather, pouch etc, price, and any other filter you can think of for these products. Thx
Hello,
Please view our online documents here for more details about theme options : http://arenathemes.com/documents/shopify/electro/
We are ready to do customize job,so nothing to worry
About the filter,we use product tags to setup filter,and there are no limit for filter
Thank you
I am thinking to buy your theme. But I need to know how can I configure your theme for my country.
Hello,
Please take a look my documents here : arenathemes.com/documents/shopify/handy/
Almost configure listed there
Thank you
Hi ! We purchased this theme yesterday, now we are getting some issues, we have raised the ticket and waiting for more than 4 hours. Please check and provide us the support asap. It’s urgent..
Hello,
Could you please give me your ticket ID?
Thank you
Yeah, its 2357.. It’s urgent !
Slideshow, Ajax Search, Product Image Zoom, Price Filter, Cart Updating these all are not working..
Its 2357.. please make it fast
Please check your email
Checked, but what are the updations you have done in the updated theme?
Hello,
It is a javascript bug in recent release update.I will update a new version to fix it today
Thank you
So, should i update the one you have sent just now? Or you will send me the updated one?
Please install the recent sent file.
Update version will same with the one you got
Thank you
Ok, so javascript bug has been removed in the updated theme file which you have sent to me, right?
yes buddy,please install it,all datas should be same
Thanks !
Still the same issue.. Uploaded the one you sent.. Now working
*Not working
Thanks for the support.. Forgot to publish the updated one.. Now its working fine.. Thanks !
Thank you buddy,update will be available within this week 
Just a one thing still missing … The price filter is not working.. PLease look into this
fixed,due to missing config html format for multi currencies
Thanks ! Hope we’ll not get such issue in the future. Thanks again
The range in INR is between 100 to 10000, even when there is a product of INR 21000. How to sort this? How the range will be increased?
Done,pls double check
Please check the ticket #2357
Hello,
Please check your email
Thank you
Please check the ticket #2357
OK buddy,will get back to you ASAP
Waiting !
Still Waiting !
Very Helpful,Thanks !
You are welcome
Hi. I’m looking for information on how to add or remove the “NEW” label decoration from navigation bar elements. I can see in the CSS that there is a class called ”.new” for
By default, my site’s ‘Shop’ navbar item is using this NEW decoration without me configuring anything.
Hello,
Please take a look here : http://arenathemes.com/documents/shopify/handy/img/content/ts-header-7.jpg
It is “Index for label new” options.Index count from left to right,start at 1
Thank you
Aha! Thank you.
Please don’t hesitate to contact me if you need any further information
Do you have daily deal option?
Hello,
Yes,deal option included
Please take a look here https://handy-theme-02.myshopify.com/collections/birthday-gifts/products/kelend-product-sample
Thank you
Thanks! I purchased it and I love it. I already have it with wordpress as well.
Installed on shopify but Ive got a missing icon problems on the categories sidebar.
Any ideaS?
Hello,
Please convert your collection name to lower case,replace the space char with ”-’,then create new image with that name,file extension is pnd
Then upload to Assets folder
Sample on our site : https://cdn.shopify.com/s/files/1/1402/6971/t/2/assets/birthday-gifts.png
Thank you
Right. All of them are missing…. 10 images. I tried deleting the theme and reloading but same problem.
Is there a way to fix all of them?
Why is it not uploading correctly?
Tnx
Hello,
To upload images,just go to theme manager,click on the ”...”,choose edit Html/Css,then find Assets folder and upload new file
Thank you
I discovered there is no birthday png. These category images are all present in the zip file of the theme but they are not uploaded to shopify.
Hello,
Please follow my documents : http://arenathemes.com/documents/shopify/handy/#!/ts_left_column
If you need my sample images,please let’s me know
Thank you
Hello, I have a small question.
product display is very big, can it be resized to (300×80) ?
do you allow full control on theme options via the theme settings on shopify ?
Hello,
We have options allow user to resize collections’s product image.Just go to Theme Settings > Extensions > Image Balance
Thank you
Hello, I have a small question.
product display is very big, can it be resized to (300×80) ?
do you allow full control on theme options via the theme settings on shopify ?
Hello,
We have options allow user to resize collections’s product image.Just go to Theme Settings > Extensions > Image Balance
Thank you
I need to enable Checkout Notes. I do see this option in the cart.liquid file but don’t know how to enable it; it’s not an option on the “Customize Theme” so it needs to be done manually. Please advise. Thanks!
Hello,
Please email us at support@arenathemes,com.
We will help you ASAP
Thank you
My site looks ok at my pc but it is not responsive at ipad and android
Hello,
Please email us your store details and get back here with ticket ID.
I will look over ASAP
Thank you
Do you have a public changelog?
Sorry but we cannot offer public changelog for this theme
Thank you
Hello, we submitted support ticket 2 days ago…no response (not even confirmation email that you received it). I resubmitted again tonight. Are you guys still operational?
Hello,
Could you please give me the ticket ID?I will look ASAP
Thank you
Hello again,
Please get back to me ASAP.I will help you then
Thank you
Hello,
Are you ok?We are waiting for your Information
Thank you
I was never given ID number. Submitted request to https://arenathemes.freshdesk.com/support/home + envato.com + evato facebook. Not one person has gotten back to me. The social media icons have been disabled on arenathemes.com
Hello,
It is strange!Could you please give me all issues details here.I will create a ticket for you
Thank you
Hello, Purchased this theme and trying to finalize our site. I am using another theme on another shopify store so I am somewhat familiar with process. This is link to our site: https://www.vanongskincare.com/
1. Is there way to reduce size of logo? Even when I attempt to reduce size of jpeg file it scales up to bigger size. Seems to affect search box that overlaps shopping cart icon.
2. Can we manually change exchange rates for foreign currency. The default exchange rate would cause us to lose money.
3. Is information in footer a clickable link? Your promo store has FAQ. How would customer click on it to see answers to FAQ.
4. Can we manually change the address in footer. We do not want street address to appear and simply want city, st to appear.
5. Does the newsletter signup in footer sync with our mail-chimp account? When I test current settings it takes me to bitcode?? It has vietnamese address and our US customers would never trust that. Is there way for it to simple go into our mail chimp account and not thru bitcode site?
6. Do you know of app that plays with your theme in terms of converting it to another language?
7. How do we remove “new” text from showing in directly above category name.
thanks in advance
Hello,
Your ticket url https://arenathemes.freshdesk.com/helpdesk/tickets/1974,
Could you please check trash/spam box and looking for our previous email?,
Final,please follow this link : https://docs.shopify.com/manual/your-account/staff-accounts#create-staff-account and share us staff access to support@arenathemes.com
I will fix all your issues today
Thank you
OK i added you for staff access. Not able to access the ticket. Can you email me the email address & password you used to create ticket. I registered but when I click on your ticket link it shows no ticket currently open. thanks
Hello,
Could you please check the email *ky@comcast.net.
Thank you
Hello,
I am working on ticket 1974 now.
I also update your email to *@vanongskincare.com.com
Could you please check again?
Thank you
Hi again, just sent you an email about some missing collection images, from the left column!
Hello,
Could you please tell me ticket ID?
Thank you
Hi. Sorry for asking but which one is the ticket ID and where do I find it?
Hello,
System will get back to you with your ticket’s link.Please give me the number on the url
Thank you
I had just sent an email to you, hadn’t gone through the ticket service. But now I did, so it’s https://arenathemes.freshdesk.com/helpdesk/tickets/1619 Thanks
Ok buddy.Since it too late here.We will get back to you within 8 hours
Thank again
Hi. Any news on that?
Hello. Where can I translate the contact form errors?
Dear mangurk, Please sent your request to email: support@arenathemes.com. We’ll help you resolve your issues quickly
Dear team,
I like your theme and I am thinking to buy your product. I would have some questions to you:
1. How much I can customize your theme? Colors, background etc. 2. What e-commerce system is included and how does it work? Is it free or I have to pay some extra fee? 3. Do you use any SEO tool? 4. How can I upload and configure? 5. Is it possible to return do product if does not match my needs?
I am sorry if I am so nitpicking, but I really need a good system for my upcoming webshop and I have some “bad” experience with some themes. I need a simple, SEO friendly, secure theme. Thank you!
Hello,
1. Please view our online document for more details about theme customize : http://www.arenathemes.com/documents/shopify/handy
2. We have all features ready,included blog,mega menu,wishlist…All included
3. We using Shopify default SEO system,and google product’s mark up
4. Upload theme as simple as wordpress.Just upload theme package,active.
5. Please follow refund policy here : https://themeforest.net/page/customer_refund_policy
Thank you
Hi! Purchaced this great theme, but have 1 question: 1)In the Product theme page, I have activated “Enable Product Tab”, but no options appear for Description, Video, Returns etc. I olny have the Review tab.
Thanks a lot!
Hello,
We use h5 html element to separate tab.The syntax should be
<h5>heading_1</h5>
Content 1
<h5>heading_2</h5>
Content 2
It quite complicated to setup but allow you have as many tab as you want
Thank you
Thanks for the quick reply! After some trials I got it working! Maybe you should add this to the documentation as well, because I couldn’t find any info about this one. Keep up the good work!
Hello buddy,
Sorry for any inconvenience caused.
We will update ASAP.
Thank you
I have a couple of pre-sales questions.. In the demo site there is a menu link named “vendors” & the tags listed for this template say marketplace & etsy etc. But when I click on the vendor link in the menu no individual vendors or shop owners are shown & I do not see anywhere else that would indicate there are individual shop owners. I do not find that this template works like an etsy type marketplace at all, am I missing something?
If I am mistaken & this this does indeed work like a marketplace, do individual shop owners have access to add & manage their own product listings, shipping fees, refunds etc? and.. how does taking commissions & dispersing payments appropriately work if you are using regular shopify checkout? Does this require other services such as Paypal adaptive payments or other multi-vendor apps?
Neither of the two working website links (given in previous comments) seem to function as a marketplace either. Are there any other links to working sites using this template as a functioning marketplace?
The WordPress version seems to function as a marketplace should (but i would rather use shopify), so I am confused why this one doesn’t work in the same general way.
Thank you!
Hello,
By default Shopify does not support marketplace function.You have to use 3rd party app to do that
Thank you
Thank you for the clarification.
Great Theme guys… Few Qs before I buy: 1. Can I create an Instagram feed at the bottom of the page like tiles that show Instagram pictures? 2. Is there a live chat option available? 3. Can I embed a video that will auto play in the home screen slider? 4. I think I have read in the comments; however want to confirm if the category at the left can be switched off completely and have a full width slider? 5. Is there an option of promo bars at the top? 6. Finally, at your official website arenatheme.com I could not locate the handy theme. Are you still supporting it?
Cheers thehomedream
1. Can I create an Instagram feed at the bottom of the page like tiles that show Instagram pictures?
> Instagram feed not included by default but we can help for small fee
2. Is there a live chat option available?
> No but you can use any 3rd party script
3. Can I embed a video that will auto play in the home screen slider?
> Yes,but auto play is not possible on mobile device
4. I think I have read in the comments; however want to confirm if the category at the left can be switched off completely and have a full width slider?
> yes,you can turn it off on backend
5. Is there an option of promo bars at the top?
> yes, you can turn on/off,change the text,link...
6. Finally, at your official website arenatheme.com I could not locate the handy theme. Are you still supporting it?
> yes, we DO support this theme
Thank you
Hi! I have been customizing the theme however there are a few issues that I can see.
1. As soon as I disable the left column, the banner images do not extend to fit the page
2. I would like to change the background image of password page or add a “coming soon” page
3. I have added few more currencies, however the flag icon is not appearing for them
Hello,
Could you please email us at support@arenathemes.com?.We will look ASAP
THank you
Sent email already.
Your ticket ID pls!
I did not get a ticket id. As asked, I sent an email to support@arenthemes.com. Let me know if you want the mail again?
The support link should look like this https://arenathemes.freshdesk.com/helpdesk/tickets/XXXX. Please give me the XXXX number
Thank you
Thank you buddy.We will get back to you ASAP ( within 24 hours )
Blog Owl Carousel is missing…Image in blog post was missing..
Please email us with your store details to support@arenathemes.com.We are going to help you ASAP
Thank you
Sent..Thank you
Congrats buddy “Winning most wanted Shopify Contest”
Thank you buddy 
Hell arenatheme. I’ve bought your theme. However, I do need some help to modify colors and some parts (some colors cannot be easily modified). How can I get in touch with you? Email? Thanks
Hello,
Please email us at support@arenathemes.com
Thank you
Thank you, I’ve just sent you an email.
Hello,
Is 1359 your ticket ID?
yes, it is
Ok buddy,since it is mid-night here.We will progress your task in next 8 hours
Thank you
