We have never seen this issue before. Maybe there was a plugin conflict. If you have other plugins installed, try to deactivate them all to see if it works.

If it doesn’t work, please PM me your portfolio page URL? So I can inspect the code to find if there is something wrong. Send it through the contact form here -> https://themeforest.net/user/wyde#contact

Sent

Thank you for your prompt response.

Just replied directly to your email! Please take a look my screenshot, everything is working fine on my end.

Hello,

In the recent updates, we add new option to disable/enable logo.

In Theme Options -> Navigation -> Top Navigation, click on a Header Logo option to enable/disable the logo settings.

Thank you – where exactly in the functions.php code do I have to place it. I tried it and obviously placed it on the wrong line, because the site / CMS was unreachable afterwards- I had to reset the site via backup on FTP.

Thanks in advance.

You should add it at the bottom of the functions.php file in your child theme.

Please make sure you add the correct code, please do not copy the code from your email but copy from the comment page directly.

Great it works now- thanks!

After I inspect the code on your site, the thumbnail output on your cart page is different from our demo. The error doesn’t come from the theme but from another code that is not included in the theme.

Try to deactivate other plugins one by one to find the problematic plugin.

If it still doesn’t work, please update the theme and WooCommerce to see if it works.

Yes, it is solved. You were 100% correct. There was a plugin that caused the conflict. Just deactivated it and the error went away. Thanks, Wyde! Regards

No problem! Glad to hear that it has been resolved

Hi,

I couldn’t access your site, there are too large images that take a long time to load. The image in the loader is very large. Also, please resize your page title area background image before uploading to your site because it displays all background images as original size you uploaded.

However, I suppose that there are some plugins causing this issue. Try to deactivate other plugins one by one to find the problematic plugin.

Also, if you have Jetpack plugin, try to deactivate it to see if it works.

Hi there,

Thanks for your nice comments!

This is a limitation of the mobile menu. It’s because you have 2 menu items with the same page URL in both parent menu and sub menu.

As you can see on your menu, the parent menu named “Trip Planning” is in the URL http://2016newsite.wolfcreekbackcountry.com/trip-planning/ and you have a sub menu named “What to Bring” that is also in the same URL http://2016newsite.wolfcreekbackcountry.com/trip-planning/

This is causing the menu doesn’t work correctly.

To work around this, you will need to remove a sub menu named “What to Bring”. If you have the page in the parent menu, you don’t need to add a sub menu with the same page URL.

However, we will find better solution to solve it in the future update. Thanks for reporting this issue.

Great! thank you for your help & quick reply!

Hi again, I’ve tried to make the title and underlingment invisible in the title area but I cannot find the option to set in to blank in the overlap option at the bottom of the page. And what do you mean with set the title to blank on top of the page-? Deleting the title where the permalink is generated does not work, but you probably mean something else I guess.

I also tried to to change the H1- but strangely enough after saving the adjusted theme options nothing changed. Anyway the the title area does not display the font I have set for H1- it shows a different font.

Any further ideas ?Thanks in advance.

1. You will need to set in all title fields to blank. 1) In the title field above the permalink. 2) In Overlap Options -> Title Area, set both Page Title and Sub Title to blank.

If it doesn’t work, try to update the theme since it works on our demo site that is running on the latest update.

2. If you have any cache plugin, please make sure the Database Caching is not enabled or try to clear your server caches. I tried on our demo and it works fine.

Thanks, however, now the title is cut off. Any way to show the whole title without cutting off the title?

<style type="text/css">
.w-blog-posts .no-cover:not(.format-quote) .post-title{
     max-height: none;
}
</style>

Perfect – thanks!

Hi,

When you are using the small size of title area, the title displays in italic style, this is on purpose. You should change the title area size in Theme Options -> Title Area to Medium to show it in normal.

However, if you’d like to change the small size title to normal, you will need to add custom CSS into Theme Options -> Advanced -> Head Content as below:

<style type="text/css">

.title-wrapper.w-size-s .title{
font-style: normal;
}

</style>

Thank you

Hi,

1. On our demo shop page, we use WooCommerce Price Filter and WooCommerce Product Categories. You should add these widgets to your Shop Sidebar instead of the current ones.

2. It’s because there is no widget in the left sidebar on that page. Please make sure you selected the Shop Sidebar for that page.

Hello,

1. If you’re using the MP4 self-hosted videos, please make sure you added the correct MIME types for HTML5 videos, see more -> http://www.html5videoplayer.net/html5video/html5-video-mime-types-setup-apache-iis-servers/

2. Please make sure you already set the Google Maps API key in Theme Options -> Google Maps.

If it doesn’t work, please PM me your site URL -> https://themeforest.net/user/wyde#contact

Hi there,

This is an animation issue. It doesn’t play correctly.

Those elements are using Slide In animation but this animation doesn’t play correctly so they didn’t show up.

I’m not sure why it doesn’t work on your site but work on our demos.

We’re working on this, it will be fixed in the next update.

To work around this, please change the animation to other ones or remove animations from those elements.

Thanks for reporting this issue.

I suppose there was a CSS conflict issue, try to deactivate your plugins one by one to see if it works.

If it doesn’t work, please PM me your page URL -> https://themeforest.net/user/wyde#contact

Thanks for your email!

There are responsive settings for the column container of the contact form that hide this column on mobile and tablet.

You have to edit the Contact page, then edit the column container of the contact form.

Select the Responsive Options tab, then uncheck all boxes in the “Hide on device?” options so it will display on all devices.

Sure, you can set the post excerpt length as follows:

1. If it’s on the default blog page (Posts page), you can set it in Theme Options -> Blog, choose Excerpt, then set the Excerpt Length.

2. If it’s on the custom blog page, edit the Blog Posts element on the page, then set the Excerpt Length in the Blog Posts Element Settings window.

the problem is the length of the title.

Apology, I i thought it’s a post summary.

To increase the length of post title, you have to add custom CSS in Theme Options -> Advanced -> Head Content as below:

<style type="text/css">
.w-blog-posts.w-overlap .post-title{
    height: auto;
    max-height: 90px;
    white-space: normal;
}
</style>

You can change the max-height from 90px to 60px if you’d like it displays just 2 lines.

My apologies, I though that you meant the font size of the title.

Here is the code to set the title size:

.w-view figure h3{
    max-height: 90%;
}

The above code allows the title to be 90% of the height of portfolio background image.

You can also set it in pixel by: 35px = 1 line, 70px = 2 lines, 105px = 3 lines, ...

Hi,

Thanks but I meant the tile size, as in the background image on the grid. I have emailed you a picture to help.

Thanks again and great support,

Ian

Thank you for your email!

Unfortunately, the size of the background image of each item in the portfolio Overlap layout couldn’t be changed. It’s a theme design and each item should be fit in its block.

If you’d like it to be bigger, please display it on the full-width section as you can see in our demo -> http://wydethemes.com/overlap/portfolios/portfolio-overlap-full-width/

Also, this theme comes with 5 portfolio layouts, please choose the layout that suits your content.

Also, this layout is suitable for 3 images or more. Please choose the layout that suits your images and content.

you can remove the hyphens to the title?

You will have the hyphens only when you use the small size of title area, it’s a theme design, please choose the different title area size or hide it so it has no the hyphens.

Hi,

Thank you for interesting in our theme!

If that means the loader animation when loading the page, sure you can change the image inside it or change it to 2 other different animations or disable this option to hide it from the page.

You can edit the slider in Slider Revolution page, click on a pencil icon to edit a slide. You can click on the text to edit it.

Please see the details on how to edit slide layer here -> https://www.themepunch.com/revslider-doc/layer-styles-positioning/

hi, thanks for your beautiful website!

next question is, can i edit text of Title FAQ or accordion? so i can make the text BOLD and centered.

You can set the Text Alignment option for the column container to Center so the title of accordion will be centered.

In order to change the title to be bold, you have to add custom CSS to Theme Options -> Advanced -> Head Content as below:

<style type="text/css">
.w-accordion .acd-header{
font-weight: bold;
}
</style>

Hi there,

In the current version, it allows only left/right click to zoom in/zoom out. We will enable the scroll wheel in the next update.

Also, actually you can add those details into the Address field with HTML code like the sample code below:

Head Office<br /> 1234, Mountain View, CA 94043<br />Office Hours: 11:00AM - 11:00PM

However, we will look into this. Thanks for your suggestions.

Fantastic news, thanks for the prompt reply!

When you turn off the One Page Website option in Theme Options, it won’t display other pages on frontpage. If you’re still having duplicated content on the frontpage, try to edit the home page to see if there was something wrong on your page content.

Also, maybe there was a plugin conflict issue, try to deactivate other plugins to see if it works.

If it still doesn’t work, please PM me your site URL and admin login credentials -> https://themeforest.net/user/wyde#contact