984 comments found.
HI, I wonder why my Product Image is blur and not sharp as your demo image. I had use the regenerate thumbnail plugin too. How can solve it ? Thanks
Hi meiting92,
Maybe your original image is very small. Please try uploading a bigger image. The width of image should be at least 600px or bigger (with our theme). For more information, you can read this article https://docs.woocommerce.com/document/using-the-appropriate-product-image-dimensions/.
Best regards,
Hi meiting92,
Your original image also is a bit of a blur http://dresscapella.com/wp-content/uploads/2016/10/BlueDress.jpg. When you upload an image, WordPress will generate some thumbnails and optimize them. In your case, you should set the single product image size = your original image size. You go to WooCommerce > Settings > Products > Display tab to change settings http://prnt.sc/csdzns.
Best regards,
Thanks alot! its work:) how about the shop page? http://dresscapella.com/?product_cat=accessories. What are the setting I should set and make the photo sharp ? Thanks.!
Hi meiting92,
It likes the single product image. But if you set the catalog image size = your original image size, your site may be heavier than before. The best way is you should upload the high-quality images.
Best regards,
Hi Arafath,
You edit column and select the Design Options tab. You change the left/right padding (Default is 15px) http://prnt.sc/cr7ay8. If you can not do it, please open a ticket and give us your WP admin account. We will help you.
Best regards,
Awesome mate! 
Hi Arafath,
It is margin, not padding. It is the margin of Row and Banners. Please open a ticket https://skygroup.ticksy.com/ and give us your WP admin account. We will help you.
Best regards,
Did any of your team members try to login to my website recently?
Hi Arafath,
Yes. I have gone to your website and try to login to see how you add the banners. Because you activate the maintenance mode. But you removed my account. So I told you open a ticket and give us your WP admin account if you can not reduce margin/padding.
Best regards,
Hello!! You have the .pot file to upload every update? Thanks
Hi genuxio,
Currently, we don’t include the .pot file. It is easy to create by using the Loco Translate plugin. You go to Loco Translate > Themes > Select theme > Create a new template.
Best regards,
Thinking of buying. In the Home Lookbook, can I modify each item: to point to any pages, instead of product category? Thanks
Hi tantotea,
It is possible. It needs a small customization. We can help you after you purchase our theme
Best regards,
Hi, will this theme work with Dokan (the woocommerce plugin for marketplace)? Thanks
Hi tantotea,
Yes. Our theme can work with the Dokan plugin.
Best regards,
Hi again, I tried too much but unable to get header as I want. I am using header 5 and I want to add top bar and shop by category before home. But I dont want to increase the width of header.
Can you please help me?
I hope you will understand my problem and help me.
Thanks in advance
Unable to attach images
Hi piyushelwpc,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information (WP admin and FTP accounts). We will help you. You will be able to attach images in there.
Best regards,
Hi, how can I hide or show certain menu for certain user?. I tried Nav Menu Roles plugin but no effect. Can you help?
Hi royersroy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hey there.. well, after about 10 months of working with the theme and finally getting ready to launch, I found a bug. On the default demo, you have 3 images ( ts-banners ) on the home page. The problem is that on an ipad or 768 tablet these banner squish together and cut off the images. Can you find a solution to fix this bug. Thanks!
Hi issues,
It is not a bug. You edit the TS Banner shortcode. You find and set the Responsive size option to No. It won’t cut off image on tablet http://prnt.sc/cqdqja.
Best regards,
Thank you..Your support is awesome as usual, I did however have a programmer make the changes for me so that they ARE responsive. All is good.
HI there,
How is the block just above the footer created with Free Support | Free Return | Free SHipping.
I can see it is 3 individual images but is it part of the footer or done using shortcodes or visual composer?
Hi totallycomms,
The footer content is in the Footer Block post. You go to Footer Blocks and edit the footer which you are using. You will see them. Please see my screenshot http://prnt.sc/cq61m1.
For more information about adding and managing the footer, please read our documentation http://demo.theme-sky.com/documentation/gon/#footer.
For technical support, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi, The theme is not working well with live chat plugins, It keeps giving me admin.ajax error 500
Hi benjahredo,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will check it for you.
Best regards,
How edit header top left (USD, English, Whishlist, Account)? This not show in Theme Options > Header
Hi agenciablitz,
You can only hide them in Theme Options > Header tab. The currency swicher is used for the WooCommerce Multilingual or WooCommerce Currency Switcher plugin. The WooCommerce Multilingual plugin need to work with the WPML plugin (the language swicher).
If you want to customize the header template, you should copy the header template file to your child theme and then edit it.
Best regards,
Hi, I want to show 6 products on shop page with fixed size images. Same like here https://kolonial.no. How we can get the product loop/listing with same dimensional images?
Thanks
Regards, Shelly
Hi Shelly,
You go to Appearance > Theme Options > Product Category tab. You find and set the Product Columns option to 6.
To change the product image size, you go to WooCommerce > Settings > Products > Display. You will see the product image size options. Your original images should be the same size. For more information, please read this article https://docs.woocommerce.com/document/using-the-appropriate-product-image-dimensions/.
Best regards,
Hi, Thanks for quick reply. But my problem is original images are with different sizes and I have more than 4000 images so how can I manage it? Is there any other solution ?
Regards, DinArt Norge
Hi Shelly,
You should edit your images before uploading. It is the best way to make your website beauty. You can use Photoshop or other image editors to do this. If you don’t know Photoshop, the following links will help you https://helpx.adobe.com/photoshop/how-to/resize-image.html, https://helpx.adobe.com/photoshop/using/adjusting-crop-rotation-canvas.html.
Best regards,
Hi, Thank you do much. One more question For header there are some selected designs. But is it possible that I can make my own header design?
Best Regards
Hi Shelly,
It is possible. If you have installed the child theme, you will copy the header template file to your child theme and then edit it. For example, if you want to customize the header layout #1, you will edit the header.php file. If you want to customize the header layout #2, you will edit the header-v2.php. ...
Best regards,
Okay, thank you
Hello again, Now I want to add more fields in quick view/quick shop. So how can I do it?
Best Regards
Hi piyushelwpc,
You can add your function to the ts_quickshop_single_product_summary hookadd_action('ts_quickshop_single_product_summary', 'your_function_name', 70);For technical support, please open a ticket here https://skygroup.ticksy.com/
Best regards,
Hello Your theme is very good But if you can add some new features to become the best. 1) Choose a different footer for each page 2) display products for fixed box in the store, when a product has a long name and short name is the next product, products with different heights are shown.
The address is displayed correctly
http://www.digikala.com/Search/Category-External-Hard-Disk/#!/Category-Electronic-Devices/Category-Computer-Parts/Category-Data-Storage/Category-External-Hard-Disk/3)Add a product page like the following site
http://7uptheme.com/wordpress/aloshop/product/mens-sport/4)Add header like the following site
http://7uptheme.com/wordpress/aloshop/home-2/ * This template has a great feature to take ideas http://7uptheme.com/wordpress/aloshop/Thank you
Hi Saleh-iOS,
Thank you for your compliments and suggestions!!!
Each theme has its own features and designs . Anyway, thank you very much. And we will also note and consider your suggestions.
Best regards,
Hi there, I’ve created a ticket on your website #904565. Thanks : )
Hi Fabian,
I have replied to your ticket. Please check it.
Best regards,
Hi,
There is a WPBakery Visual Composer Plugin “4.12.1” update.
I had some bad experience on previous project so, I would like to know that, do you update theme with updated version of Visual Composer?
Regards, DinArt Norge
Hi DinArt Norge,
Yes. The current theme version (1.2.0) includes the Visual Composer 4.12.1. After you update the theme, you delete the current Visual Composer plugin. Then, you go to Appearance > Install Plugins and install it again.
Best regards,
Hello. 1. How can i edit meta tag title for woocommerce category? 2. Where i can delete block “ ” in template?
Hi Lostnoire,
1. I don’t understand this question. Please explain more or give me a screenshot. For technical support, please open a ticket here https://skygroup.ticksy.com/. It will be easy to manage your issues and attach the screenshots.
2. It is added by WooCommerce. To remove it, you can add the code below:
remove_action( 'woocommerce_archive_description', 'woocommerce_taxonomy_archive_description', 10 );Best regards,
Hello. I want add link for all qiuck search block “ts-search-result-container”. Where is the file that I need to change?
Hi Lostnoire,
The content of this block is in the ts_ajax_search function. This function is located in the framework/theme_functions.php file. You can copy it to your child theme and then edit it.
Best regards,
Good nigth guys i’m trying to update the theme with the lastest version. the problem is when i do that the website lost most of the home content. I can only see the Slider and header.
Also, i can not change information in home with “visual composer” only in clasic mode. Can you help me with that?
Hi norbertoaquino,
Did you update the Visual Composer plugin? If not, you go to the Plugins page and delete the current Visual Composer plugin. Then, you go to Appearance > Install Plugins and install it again. After updating the theme and plugins, please clear your browser cache. If it still does not work, please open a ticket https://skygroup.ticksy.com/ and give me your WP admin account. I will check it for you.
Best regards,
.woocommerce-page div.product .woocommerce-tabs ul.tabs {
background-color: transparent !important;
width: inherit;
}
Hi genuxio,
It is working fine on my site http://prnt.sc/ckob1j . It seems that you customized the WooCommerce tabs before or one of your third party plugins affects to the WooCommerce tabs style.
Best regards,
Hi! Is there a way to change the behavior of the product gallery slider arrows? In this link: http://staging.halomobileclothing.com/product/saffron-pouch/ you will see how the arrows currently operate, I want to switch the arrow controls if ever. Please let me know, thanks!
Hi thinkbit,
Please explain more about what you want.
Best regards,
The gallery in the products has a slider at the left of the main product. When you click the up arrow the slider moves upwards, when you click the down arrow the slider moves downward. I want to make it the opposite, so when I click the up arrow, the slider should move downward, and when i click the down arrow, the slider should move upward.
Hi thinkbit,
You add my custom css below:.vertical-thumbnail .images-thumbnails >.thumbnails .owl-controls .owl-nav > div.owl-next{
bottom: 0;
top: auto;
}
.vertical-thumbnail .images-thumbnails >.thumbnails .owl-controls .owl-nav > div.owl-prev{
bottom: auto;
top: 10px;
}
.vertical-thumbnail .images-thumbnails >.thumbnails .owl-controls .owl-nav > div.owl-prev:before{
content: '\f106';
}
.vertical-thumbnail .images-thumbnails >.thumbnails .owl-controls .owl-nav > div.owl-next:before{
content: '\f107';
}Best regards,
