39360 comments found.
Tragedy. After upgrading to Avada 5.0.1 My post and my website is not working… only white page!
Hello @jalmz
This should never happen, it must be one of your 3rd party plugin causing the conflict, please try and disable each 3rd party plugin one by one to see which one is causing this issue. If you still see white screen we urge to you fill in a ticket with us immediately and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
We are here to help.
Thanks
Ammar
Thanks for the prompt Ammar, i disable all my plugins. Ok I will get to avada support.
You are most welcome 
Cheers
Ammar
Update! in just 4 hrs my problem is solved. Thanks for the great theme and team! God Bless and more power! Can i rate 5 stars again? i purchased 2 license for this theme
duplicate!
Hey there!
Awesome to hear that, comments and reviews like that make us happy and motivated.
Thanks for being an awesome customer.
Ammar
Hi,
I’m trying to update revslider howeverr i can’t seem to locate the plugin files after i extract the package. please advice.
Thanks in advance!
Hello @yeohanlin.
Plugins and demos are now offloaded from the update package, you have to register our purchase via token system in order to get the plugins and demos.
More about this can be read here : https://theme-fusion.com/avada-doc/install-update/demo-plugin-offloading/
If you need further assistance please do create a support ticket and we will love to assist you there.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar
Dear Themefusion team,
How do I open my ticket to ask some questions? Please suggest me. Thank you.
Best regards
Hello @13bismusic2016
Here you go with the link, please just create an account and you should be able to submit a support ticket.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
hello, I have a problem with this theme, sometimes the size of the menu bar of my web widens, how do I fix this?
Like this : https://s9.postimg.org/63hm8j35r/menu_height.png
Hello @ard196.
Looks like you are using a huge logo there that is causing this issue in menu height, please double check the resolution of your logo and also in order for us to take a closer look we will need you to open up a new ticket.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Hi There,
I have the issue with the icons … it doesn’t show. I updated the theme and since then the icons are not visible. IT is set to be default the white but it doesn’t show.
Please help so I can fix it. It’s important to have the icons working as it should.
https://www.mdhf.ca/ways-to-give/ https://www.mdhf.ca/reasons-to-give/Hey @intactmarketing!
Can you please check that you have ‘Font Awesome’ enabled in your Theme Options -> Advanced -> Theme Features for me?
If it is enabled and the icons still don’t show, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi Ryan, Thank you SO MUCH, that was the problem. I Really appreciate your help. IT works now.
Hey there.
Awesome to hear that, Ryan is indeed the man
Thanks for choosing Avada.
Ammar
i was happy to buy your theme but i no longer want to have a site for personal reasons , so i refund it and it’s sad that the money stuck here and i can’t have it anymore , so i would be glad if you could help me 
Hey @princemahmood!
There are a few guidelines for requesting a refund that can be found in Envato’s refund policy:
https://themeforest.net/page/customer_refund_policy
As Avada is a virtual item, a refund is generally only granted if it is defective or not as advertised. If you have issues using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If you would still like to discuss the possibility of a refund, please email all of your information through to support@theme-fusion.com.
Thanks!
Ryan
I have a question regarding the portfolio filter links. I would like to apply different colors to the different links but looking at the code I don’t see a unique style for each filter link. If there is a way to apply different styles to the different links could you supply the css I should be targeting to make this change. Thank you.
Hey @wbussey3xc!
As this comments section is intended from pre-sale questions, if you require any assistance using the Avada theme, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi,
An update went smooth, but there are some issues on my install:
- I had a self-hosted video using Fusion Slider on Home page. It`s gone with an update. I had to make another slider: > Fusion Slider > Add new Slide > Video WebM Upload > Browse > Insert video in post > ... NO, it does NOT work that way anymore! Had to copy the path from Library and paste it in the field manually, for both video versions.
- all tables from TablePress plugin must be manually fixed, because they are replaced by something like this: [fusion_old_table id=12 /]. I`ve read that you changed names, still it is not really user friendly if you have a table on every page.
Fusion Builder is MUCH faster now – and this is really good news!
Cheers
Hey @merat!
Hmm, the issue with your slider video is strange. Can you please head on over to our support center to submit a ticket? A member of our team will be assigned and take a look at this for you as soon as possible.
Click Here To Create An Account & Get Avada Support
In regards to the issue with your table, there must have been a shortcode naming conflict, which is why those shortcodes were caught up in the conversion. While it’s inconvenient for this update, the conversion will resolve issues like this one going forward as all of Avada’s shortcodes have been renamed so that they are as unique as possible.
I’m glad to hear you’re enjoying the new builder, there are many more features to come!
Thanks!
Ryan
Hello,
Congratulations on releasing 5.0! I am looking forward to seeing what it has to offer.
I have been working with this demo: https://avada.theme-fusion.com/agency/our-work/
Currently you can only show ONE feature image per page. Is it possible to have multiple featured images shown as a grid that leads you to the same page?
This is because I am having trouble deciding which single feature image to use. So I’d like to use a few that was made for the same client, and have them shown in no particular order.
Hey @onlyonemj!
Hmm, this is possible in the blog grid when using multiple featured images, however I don’t believe this is possible on the portfolio grid. I agree that this would be a great feature to add, so I am going to add an item to our developers list so that we can look in to it for a future release.
If you have any further questions or require assistance with using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Thank you Ryan for your response. I do think it could be a really good feature to add! I gave your suggestion a shot but I had a particular need of using pages instead of posts. The Gird Wordpress plugin, it seems, may provide the solution.
Hey there.
We are continuously listening to our customers and will very much appreciate if you can please send us a feature request to support@theme-fusion.com please.
Thanks for choosing Avada.
Ammar.
You are a bunch of Rock Stars…..
Well done for getting the 5.0 release out to the world. Totally loving the new Fusion Page Builder and demos.
It takes time to rebuild and create something new.
Looking forward to the feature enhancements and plugins that come with next releases.
Colin
Hey Colin!
Thank you for the kind words! Avada 5.0 has been a beast to develop, but it’s awesome to see all the hard work pay off when we get to release it to our customers. I hope you enjoy all the new features we have been working on, there are plenty more to come!
Thanks!
Ryan
Hi!
I have just updated our clients site to the latest version, did everything that was required and now all I have is a white screen…I was updating from 4.03.
Any ideas?
Link is here http://cendotn.com/
Thanks!
Problem solved.
I was using a child theme so I deactivated it, activated the parent then activated the child and all seems to be ok again.
Thanks!
Hey @wearehi5!
Awesome, I’m glad to hear you were able to resolve this one. If you have any further questions about using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Presale question…
Are there tutorials, video or otherwise, covering the new Fusionbuilder and other changes? Support appears superb but I would like to learn a bit first!
Hey @stripepi!
Sure, you can access our video tutorial archive before purchasing:
https://theme-fusion.com/support/video-tutorials/avada-videos/
This will give you an insight in to all the features that Avada has to offer. We also have an extensive list of article that cover a wide range of topics:
https://theme-fusion.com/support/knowledgebase/
I hope we get to see you join the ever-growing Avada community!
Thanks!
Ryan
I just have a question about a BLOG TITLE. In the grid layout, the blog titles are there, but when you click on a blogpost to read it the title has disappeared… Any quick fix for this? Thank you.
Hey @00seb00!
So the post titles aren’t appearing on the single blog post pages? Can you please confirm that it is enabled in your Theme Options -> Blog -> Blog Single Post -> Post Title?
If it is enabled and still not showing, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hello here is the new error after update to V5.0 plz help see the attach file. https://yadi.sk/i/YjunnvNRwig2T
Hello!
Please create a support ticket, and we will be happy to check your issue out: http://theme-fusion.com/support-ticket/ Please include WP login information.Thanks!
Hello i cannot sent the support ticket my support Expired plz help.
Hey @w360s!
Can you please double check that you’re running the latest version of WordPress and that you have both the Fusion Core and Fusion Page Builder plugins installed and activated? We are going to need to be able to login to take a look at this issue for you. If your support period has expired, you can purchase an extension via your ThemeForest account as per the steps in this article:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
Thanks!
Ryan
Hello this is error from the v5.0 now i see the new version com in V5.01 it work fine now.
Hey there.
Yes, we have fixed some issues in our latest 5.0.1 versions and we are happy to hear you are all set now
For any other issues you can always open a ticket with us using the support platform.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
Dear Sir, now we are using your theme in “boxed” mode to build a website but i have issue with LayersliderWP to fit the full width of the boxed layout …. i have made all the images equals to “width:1160px and height:369px” and also set the slider’s size to the same dimensions but it fails to fit the row width ….and in the page builder i used full width row …what should i do to make the slider fit the row here is the link http://188.166.29.123/webapps/reckon/ Thanks
Hello!
Please create a support ticket, and we will be happy to check your issue out: http://theme-fusion.com/support-ticket/ Please include WP login information.
Thanks!
Hi all,
Update to V5 went relatively OK apart from one MAJOR issue!
V5 is ‘killing’ browser scrollbar and only way to get it back is to resize browser window.
On mobiles this issue is not present, obviouly – however – it appears on ALL browsers on Windows PC (Chrome, FireFox, Edge etc. – haven’t tested Mac)
http://www.thecliffsoncape.eu/photography/Example page above…
I have tried all obvious things such as disabling plugins etc. but couldn’t resolve the problem
hello!
Thanks for the comments!
We are not seeing this on our own demos, and i cannot replicate it on your site either, see this video: http://quick.as/bPpnhOBkZ
I assume you cleared all cache as well?
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Awesome photography as well, love it!
Thanks and thanks
Just switched on my laptop and issue isn’t present there – only on my desktop machine… Weirdness has no limits!
I’ll sleep over it and see what is going on tomorrow
Yeah sometimes things can be weird
Have a good night and hope all is good tomorrow
Portfolio won’t load after latest update
jonesranches.com
Hello,
Did you undergo conversion? Did you update both fusion core and Fusion Builder plugins? Look in the Avada > plugins tab to make sure both fusion core and fusion builder are activated and installed.
We are not able to reproduce this so it is most likely one of the above.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
what is conversion? and Yes I updated and activated both plugins. it also broke all my old shortcodes
when I try to delete the theme to reinstall it it tells me the theme doesn’t exist even though I can reactivate it
Hey @blakem!
I can see your ticket in our system and a member of our support team will be replying there shortly.
Thanks!
Ryan
Dear ThemeFusion,
thanks for the update to version 5. I am coming back to you with a few pre-sale questions, again:
(1) You said you reviewed and improved the whole code from avada 4 to 5. Can you provide me the total uncompressed file size of the main.js file of avada 4 and avada 5, which will be loaded on page load?
(2) With Avada 5 it is possible to use custom css for specific pages. Will these custom css rules all be stored in one single file and the selectors be identified automatically by the page id or will every site has its own custom css file, which will only be loaded on the specific page? I am asking this, because if it is just one file with all the custom css rules it would be more attractive for me to create custom.css files for every single page, which will use custom styled elements, which are only meant to be present on this specific page and then to load them only on the specific page load by using the functions.php of the child theme, to keep the custom css file as small as possible (sth. like conditionally loading). Do you get me 
?
Kind Regards from Trier!
Hello Trier!
1. unfortunately we cannot provide that, but yes we did improve and optimize a lot of the codebase in general.
2. Custom CSS per page is only added to that page in one single file and only loads on that one page.
Thanks!
That’s a Chaaaarm !!! You have done a miracle theme !!!! Hope you get the 1 million customers as soon as possible I wonder about this feature :
Use Fusion Builder On All Registered Post Types
Can I register a template for custom post types ? and if I used The Automatic RSS Plugin that publish posts in specific post type Is these settings will appear or not ??
Hello!
Thanks for the comments, we worked very hard on the new builder
If the post type is registered, then it will show in the Fusion Builder settings for you to enable or disable it
Thanks
How Can I create custom template and make it default ?
Hello!
Creating custom templates requires you to create them via custom coding, so it depends on what you want to do and so on. That is not something we can assist with as it is all custom work. sorry if there was a misunderstanding, but you would need to create a custom template via customizations.
Hey guys I’m looking to add the Google maps feature into the contact page using the Lifestyle theme but I dont see an option to add to my page. I used builder elements to add the google maps but it doesnt display. Plus you have options in the theme to change and modify the google maps so I assumed you have a way to add to any page I choose. Thanks for your help.
Hello @ivory2345
That is correct, you should be able to use google maps element on any page you want in Avada and it should appear just fine and good for you. Please make sure you are on latest version of our theme and fusion core plugin.
However if you are not able to see maps please immediately open a new ticket and our support reps will look into this issue for you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
