23227 comments found.
Hey I would like to buy MASSIVE ADDONS for visual composer would it would with Porto?
Hi, Sorry, These are not included into the package of Porto. Thanks
Hey I do not know if you understand my question. I would like to buy the plugin but before I do I would like to know if it will work with porto theme?
Hi,
Yes, it will work because our Porto theme already using the VC builder and it’s elements to create pages. We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us.
Thanks
Have a nice day 
Great thanks
Btw, can you please renew support? Your support period is already expired.
hello, we are interested on this theme, but we were wondering if the menu be set in a vertical left way? many thanks.
Hi,
First of all thanks for showing interest in the Porto theme.
I think you are talking about the RTL menu for your site or Side Menu. I am confused which type of menu you want to use? Can you please show me some example of the menu which you want so I am more clear to answer your query.
Thanks
yes thanks, i mean the main menu .. something like this http://www.marni.com/it
Hi,
Yes, you can use the site header with left side vertical menu. Please see the demo site here:
http://www.newsmartwave.net/wordpress/porto/shop10/
Thanks
Have a great weekend 
The master slider plugin is not loading images on mobile devices or ipad. On desktop the master slider image loads just fine. The strange thing is that the master slider images used to load just fine for me on mobile, but somewhere along the way things got messed up i Guess. I reached out to the plugin support and they told me to contact the theme support since the slider was included in the purchase of the theme.
I do not know why the master slider images will not show on mobile. Through research on forums i have found that it might be a jquery issue. Can you advise on why the master slider images are failing to load via mobile?
I have posted a Ticket now … However, this seems to be a common problem – as it is not the first time mentioned on here. Why do you not publish a solution in here – or FIX the problem? You always give private solutions/patches,
Hi,
We will reply from your ticket.Please keep patience. Thanks
Hi I admire your guts just to brush this problem off by telling me to replace the Master Slider with the Revolution slider. Can you let me know where I can send the bill for the two hours of the time my developer have rebuilt the slider?
Besides: It is still not working on the mobile devices!!!
Also – I do NOT like the slow response on this issue: It was raised last week already and flagged as URGENT, I was embarrassed this weekend on the Chocolate show that it was not working … you just don’t seem to care about the urgency.
You complain about not getting access to the admin panel: Let me remind you: This is URGENT and if you have an issue like that – can you please speed up with the response – not only THREE DAYS later.
Finally: This is a LIFE SYSTEM – and I will appreciate if you stop mock around and get this problem FIXED – as it is all over the forums.
Hi,
We have already asked for the correct admin login details of your site in the ticket reply to check the issue with your master slider. We have only given the Revolution Slider option to you because it has the more features than the Master Slider and it’s is more reliable and user-friendly plugin.
Anyway, we are working on your issue and will solve it on urgent basis. Actually, you know the flow of Porto Sale and we have a lot of urgent queries from our all Royal customers like you so we have to handle all of them, we are working hard day and night to solve the urgent queries for all of you. Please cooperate with us your cooperation will be highly obliged.
Thanks and must appreciate your patience.
I am getting more and more frustrated with this issue: It is now logged for several DAYS as URGENT – and I don’t see any serious response to it other than… “that should solve the problem…” which is a clear indication that you have not tested it – yourself.
I am not looking for speculation and guesses – I want the system to WORK on Mobiles and Tablets. You have made ZERO attempt to test it on mobiles and tablets.
If you can’t cope with the workload: the there are two options:
1. Take the system off the market – and sort out the bugs – before you sell more – as you are dishonest and rob people from their money.
2. Get Freelancers in to help you sort out the thousands of bugs!
You have COST me extra money – by taking functionality away – and replace it with another. And that STILL did not solve the problem.
Also – I am running Revolution Slider on one of my other websites – with the AVADA theme – and it work perfect on ALL devices – desktops, mobiles, tablets etc – see for yourself www.dimensionlife.com
Therefore – the bug is NOT in the slider – it is in your Theme!!
Your issue has been solved. Please check your site now after removing the browser and site cache on mobile. We have already sent you the reply on the ticket as well.
Thanks
No, This issue is NOT solved. You have taken off W3Total cache – which is used by MILLIONS of websites – because your theme clash with it.
The response time is now measured in calendar days – instead of milliseconds…
Response time went up from 2-sec to 15-sec – FIFTEEN SECONDS !!!
This is sure not a solution.
Sorry, but we have not taken off the W3 total cache plugin. This plugin is fully compatible with our porto theme. Yes, we have made some changes in it and set the minify configuration of your site. and more details we have sent you in the ticket reply.
Thanks
You have switched off so many options in W3Cache – that it is practically neutralized – with a response time the jumped from 2-sec to 22-sec Do you really think that is a solution?
Hi, how can i make the long product title in product grid appear in single line and make the overflown text of long product title to appear hidden in grid view. The grid view seems to be a bit out of alignment and messed up if the the product has a long title. Thanks.
Hi,
Sorry, there is no option in the theme to show the big product title in the single line. This is the default Woocommerce functionality. Please contact the Woocommerce support they will give you the better solution if they have any idea about it.
Thanks for contacting us.
Have a great weekend 
Pre buy questions about currency switcher and language switcher: 1) What plugins are you using? Is the plugins included in theme?
Hi,
First of all thanks for showing interest in the Porto theme.
Porto theme is fully compatible with following plugins and these plugins you can use for multi-lingual site:
Compatible with WooCommerce Multilingual plugin
Compatible with WPML plugin
Compatible with Polylang plugin
Compatible with qTranslate X plugin
Compatible with WooCommerce Currency Switcher plugin
And all of them are not included in the theme. You have to purchase or download them from their sites.
Thanks
Thank you for reply. One more thing, which language and currency switcher is the best in your opinion to add to your template? What exactly plugin you use in demo?
Hi,
WPML plugin is the best for the multi-lingual site. We have not use the plugin for our Demo. That was just exhibition menu to show that our theme is supported multi-lingual sites and we create just the menu for that not use the plugin.
Thanks
Have a great weekend 
Is it possible to use the content in main demo http://www.newsmartwave.net/wordpress/porto/ like the slider and having demos and examples on my site if I use it?
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, you can use all of the demos in your site easily which we have created on this site http://www.newsmartwave.net/wordpress/porto/ .
You can install the demo which one you like.
Thanks
Hi, Best theme out there! – I actually just rated it 5 stars
Now I’m trying to add the /woocommerce/i18n/states/CN.php file to /porto-child/woocommerce/i18n/states/CN.php child theme
After reading child theme documentation adding require_once( get_stylesheet_directory() . ’/woocommerce/i18n/states/CN.php’ ); to functions.php does not seem to work.
What is the right way to add this file to the child theme?
Thanks!
Hi,
First of all thanks for the 5 stars review.
Can you please tell me the reason why you are trying to add the Woocommerce plugin file into your child theme. You can add only the parent theme PHP files in the child theme.
This will do it with customization. You have to create the function for that file in the child theme’s functions.php file then it this will work.
If you are not able to do that then please contact us through our support system so we will do it for you.
I had to edit the states in order to match the freight company. I was unable to edit this field by using filters.. thanks! I’ve created a support ticket.
Ok, thanks for created a ticket. Our support team reply will soon to your ticket with the solution.
Thanks
Have a great weekend 
Is Porto PHP7 compatible? Can anyone check it with “PHP Compatibility Checker” plugin? Because from my experience, PHP7 3-4 times faster than 5.6.
Hi,
Yes, Porto is fully compatible with the PHP7 version.
Thanks
I use different header images for different categories with a main image set at the theme options, they were working fine using Porto 3.1, when updated to Porto 3.2, the main image overlaps the category images, therefor they are showing in a small part of the header.
Any quick solution for this?
it always shows an error message that activate your Visual Composer what can i do ,...???
Hi,
First of all thanks for purchasing Porto theme.
There is no need to activate or purchase the new license for VC. Visual Composer is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from the Visual Composer website. In our case, you can receive the updated plugin always with the theme update release. So no need to activate it, just ignore the message and feel free to use it.
Thanks
Have a nice day 
hi, SHOP 1 (http://www.newsmartwave.net/wordpress/porto/shop1/) psd files send you ?
Hi,
Sorry to say that, there are no PSD files available with the theme files.
Thanks
Hi, just a quick question before we buy,
we will be designing a new website with temporary domain since our main domain is hosted elsewhere and still up and running so we cannot use it for now.
so we are planning to use this theme for our new website with the temporary domain name, now my question is, since we are planning to clone the newly created website with this theme after we are finished designing back to our old domain, that means this theme will be clone as well, now do we need to purchase another license for that? we will be deleting the temporary site with temporary domain anyway, so this theme will be used in just one website.
thank you and I look forward to your response and clarifications.
Hi,
First of all thanks for showing interest in the Porto theme.
No, there is no need to purchase the license for your temporary site. You can use the theme with a single license but you have to delete the temporary site after launch the main site.
Thanks
Have a great day 
Hi, I just installed the restaurant demo to our blog www.naturelyshop.com/tips, but I want to revert back (don’t install any demo at all). How do I do that? thanks
hi, could you please advise how I revert the demo? I can manually delete the data, but I want to change the home page back to default. thanks
You can use the WP reset plugin to rest your WP and delete all the pages, menus and widgets etc you have imported with demo install.
https://wordpress.org/plugins/wordpress-reset/
OR
You can set the home page from Settings >> Reading >> Set the front page.
Thanks
if I use the WP reset plugin, would it delete everything on my blog (i.e. old posts before I imported the demo)? thanks
Yes, it will delete all the posts and pages, everything from your site. If you want to delete some pages and posts then you have to delete them manually one by one.
Thanks
Hello – What an OUTSTANDING theme!
Pre-sale question: Do you happen to know if your theme will interface well with WooZone (https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503) here on ThemeForest?
I’m starting to work on a project and would like to integrate the two.
Thank you!
Hi,
First of all thanks for liking the theme and showing interest in the Porto theme.
We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, but I take a look at plugin page it says: “This plugin works gracefully and seamlessly on different themes on different devices including PC, mobile and tablets.”
So we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.
Thanks for contact us.
Have a great day 
How can i add the option “gift wrapping” for extra charge in the CHECKOUT, for customer that wants that product for a gift. Is that posible? If not do you know any plugin i can purchase to do that???
Thank you !
Hi,
For this purpose you can use this woocommerce-checkout-add-ons https://woocommerce.com/products/woocommerce-checkout-add-ons/
Thanks
Hi, how can I add phone and email in the header as shown in menu 17?
Thanks.
Hi,
Please paste this code into Appearance >> Theme Options >> Header:
https://www.dropbox.com/s/1d50l1dw8lg45rw/HTML%20Code.docx?dl=0Thanks
Btw, can you please renew support? Your support period is already expired.
Is it possible to remove the list and grid view choice in the shop/product-category page?
Hi,
Please use the given below custom CSS code and paste into Appearance >> Theme Options >> Skin >> Custom CSS section:
.gridlist-toggle { display: none !important; }
Thanks
Hi,
I am interested in your theme. However the settings on the frontpage WIDE | BOX is not so different.
I jut want to know if your theme offers FULL WIDTH design and I would like to see it if possible.
Regards
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, in our theme you can set the layout as Full Width, Wide and in Box layout. You can see all the layout option in the below image:
http://prntscr.com/ct7cvcAnd you can check our theme documentation as well for more options: http://newsmartwave.net/wordpress/porto/documentation/#porto_settings
Thanks
Thank you very much. That’s a good news! 
Most Welcome 
I hope for looking forward.
Thanks for contacting us.
Have a great day 
There is an extra Google Tag Manager script code in the footer of the site. When I disable the theme it goes away. This code is NOT in any of the template files or footer file. Is there a setting somewhere in the Dashboard?
Hi,
Can you please send me the screenshot and URL of your site so I will check and give you the better solution.
Thanks
Btw, can you please renew support? Your support period is already expired.
Hi!
1. How can I remove fields from checkout page? Either with user interface or with changing code.
2. How can I add custom fields to the checkout page? So that they could be displayed on order page?
Thanks