Hello,

This is a permalink issue. Looks like you leave the portfolio slug settings as blank so the permalink conflicts with the blog post.

To solve this issue, please follow this:

1. Go to Theme Options -> Portfolio -> Portfolio Single Post, set the Portfolio Slug to any path such as “portfolio-item” or “portfolio” but couldn’t leave it blank.

2. Go to Settings -> Permalinks, select Post name then save changes.

If it still doesn’t work, please PM me your WordPress admin login credentials -> https://themeforest.net/user/wyde#contact

Hi,

Unfortunately, the portfolio slider layout always displays your images in 640×640px, the only way to change the image size, you will need to edit the portfolio template but it’s not recommended since your changes will be lost when you update the theme.

You should upload the images that fit the layout. Or choose other layouts instead.

However, when you upload your images to show in gallery on the portfolio single page, it displays your images as squared size. Your image height should be longer than 640px so it will be cropped to 640×640px properly.

If your images smaller than 640px, please choose Vertical Layout or add your images to the portfolio content instead of adding it into the Gallery Options.

You can add your images to the portfolio content by using Visual Composer. To enable Visual Composer on portfolio post, go to Visual Composer -> Role Manager. In the Post types choose Custom then select “wyde_portfolio”, see more -> https://vc.wpbakery.com/video-academy/control-user-group-access-visual-composer-wordpress/

I’m sorry but it needs to be fixed in the next update. We are working on it to release the new update in a couple of days.

But please take a look on my site, the align to the center effect that works on the homepage now is gone, before the update at least it was working, now nothing. Is it normal?

I’m not sure what the center effect and where the part you are referring to. I saw there are only headings of the section are not align center, that’s because those rows have 2 columns and the headings are in the left and right columns so they won’t be in center. If this is not what you are talking about please show me the screenshots of this issue.

Hi,

It’s in the row settings, when you edit the row, change the Content Vertical Alignment option to “Middle” so the height of all columns in the row will be equal.

My apologies, this is a bug of animation on mobile, when you disable Animation on Mobile in Theme Options -> General, the elements won’t show up. Thank you for reporting this issue, it will be fixed in the next update.

Hi there,

It’s because you have too many items in the menu, you should enable Full Width for your top navigation in Theme Options -> Navigation -> Top Navigation -> Full Width. So it will stretch to full the browser width.

I know that I have “too many” for this case… but I don’t like the way it displays in Full With! Isn’t there a way of changing the space between the logo and the menu items?

To change the space between menu items, please add the custom CSS into Theme Options -> Advanced -> Head Content as below:

<style type="text/css">

.dropdown-nav>ul>li>a{

padding: 0 15px 0 15px;

}

</style>

Sure, this theme includes Google Fonts and there are many fonts come with Cyrillic subset that support Russian language.

We also have many clients from Russia who are using this theme to create their websites in Russian language.

Thanks !

Hello,

You can download the new update from your Downloads tab on ThemeForest. Click on download button and choose “All files & documentation”. Extract the downloaded zip file, you will see the documentation inside it. Please follow the instructions in our documentation on how to update the theme. We provided both manual and auto update the theme.

However, you couldn’t update only Visual Composer plugin since it is bundled with the theme. You will need to update the theme to get the latest update of Visual Composer plugin.

Also, you will need to update the theme to the latest update to make sure it is compatible with the latest update of Visual Composer plugin.

You shouldn’t edit any theme file because your changes will be lost when you update the theme.

If you’d like to change the theme styles, please add your custom CSS in Theme Options -> Advanced -> Head Content or add it to style.css in your child theme.

If you need to modify any PHP file, please do it via your child theme instead.

Hi,

I’m not sure but I couldn’t find this issue on our demos. Could you please give me the page URL where the issue is happening.

In order to setup the Shop page, please follow this:

1. Install and activate WooCommerce plugin.

2. After you activate this plugin, you will see the Setup Wizard so please follow those steps to setup the Shop page and other WooCommerce pages.

3. Once you complete the setup, you will get the shop page as the demo but without products. You should add your products in Products section on your WordPress admin.

Also, you can import demo products from WooCommerce dummy content by following the instructions here -> https://docs.woocommerce.com/document/importing-woocommerce-dummy-data/

Many thanks for your reply. The suggested solutions work well.

Sorry how do I deactivate the Wyde Core plugin?

You can deactivate it on Plugins page. If you couldn’t find the deactivate link on Wyde Core plugin that means you are using the old version of the theme. Please update the theme and all bundled plugins.

Hello,

Looks like it is a bug of the infinite scroll, it is disabled when you select the category filters.

Thank you for reporting this issue, it will be fixed in the next update.

Thanks to you for the always efficient support! Have a nice day

No problem

Hi,

There is custom icons CSS on your site that displays content from “data-icon” attribute.

There are 2 ways to fix this issue.

1. Edit your custom icons CSS file “https://file.myfontastic.com/ibbNzLGXipHypCHU9UpnfC/icons.css” as follows:

[data-icon]:before {
  font-family: "untitled-font-2" !important;
  content: attr(data-icon);
  font-style: normal !important;
  font-weight: normal !important;
  font-variant: normal !important;
  text-transform: none !important;
  speak: none;
  line-height: 1;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

2. Update the theme to solve it. In the latest update, we changed the data-icon attribute to a new name to prevent the conflict issue with other custom icons CSS.

If it doesn’t work, try to deactivate all other plugins to see if it works.

I think I have figured it out. I was trying to add a parallax option to induvidual collums? But you can only add the parallax effect to entire rows. Is this correct?

Sure, the background parallax effect is available only for the row background.

1. Upload your PDF file to your host, copy the file URL.

2. Add a Link Button element, insert the file URL to the Link field of the button.

Is there any other error messages? Please make sure you didn’t have the flora child theme installed. Try to check on your cPanel File Manager to see if there is an existing child theme folder. If you have the flora-child-theme folder on there, please delete it before uploading the new one.

You can add your videos into the post content by using Visual Composer. To enable Visual Composer on portfolio post, go to Visual Composer -> Role Manager, choose Custom for Post types, select “wyde_portfolio” to enable it on portfolio. You can also select “post” to enable it on blog post. See the video tutorial here -> https://vc.wpbakery.com/video-academy/control-user-group-access-visual-composer-wordpress/

Thanks!

1. I suppose this is a full-width section issue on very large screen.

By default, the theme set the maximum width of the page to 1920px, if you’re using the larger screen, you will see the space at both left and right sides.

This issue has been fixed in the next update that will be available within 24 hours.

2. Looks like this is a bug of the Icon without hover effect on mobile. I’ve tried to set the hover effect for this icon then it works fine.

Thank you for reporting this issue, it will be fixed in the next update.

Never mind, found it.

Glad to hear that you figured it out.

Hello,

Please uncheck the Responsive option in the Single Image element settings. When you check this option, your image will display as a background image so you will see the problem when you insert it into the text content. This is for showing the side by side layout that displays image to full the column container like this page -> http://wydethemes.com/flora1/about-us/