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Error!And all the settings displayed in my simplified form: http://i12.pixs.ru/storage/5/2/5/2016110223_3714023_23895525.png How can this problem be solved? Thanks
Hi djforce,
It seems that the css file is not loaded. Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code, WP admin and FTP accounts. We will help you check it.
Best regards,
I can’t edit my revolution slider. It’s showing me the following error.
Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 1011712 bytes) in /home/ohmigosh/public_html/demo/wp-content/plugins/revslider/admin/views/templates/template-selector.php on line 474
Hi Mazhar007,
You need to increase memory limit. For more information, please read this article https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.
Best regards,
Hi fabio_castro,
You go to WooCommerce > Settings > Products > Display. You find the Catalog view option and enable it.
Best regards,
Hi help me please, first I update the theme and then I update woo commerce and now i Can´t enter to my admin
Hi gamezornelas,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will check it for you.
Best regards,
other problem is , I have activated factor authentification (CLEF) so I don´t know if you can enter with my wp admin account if CLEF is ON because you need my phone and I don´t know how desactivate
Hi gamezornelas,
You access FTP. You rename the CLEF plugin folder. It won’t work.
Best regards,
thanks, I changed the name of the folder clef. I created my ticket
Hi. As I can change the color of the label “in stock” within the product. Thanks
Hi xhannaa2,
You can use the custom css code below
.woocommerce-page div.product p.stock span{
background: #f23434;
color: #fff;
}Best regards,
Hi again! I have some questions
1.- When you made a product search, here you can see a drop “sort by”, I want to remove it. how i do?
2.- my website is at advanced stage, I made changes in some code archives, but in every actualization of the theme, I have to change again these archives, I notice that exist “gon child” but i don´t know, how it works?, I have to put in that folder only the archives that I changed? at this moment in not recommendable at this stage?
I hope your answers, thankyou
3.- In the comment “shawnrwitt” where the question is “Possible to put / add social icons in header?” I copied the code suggested but does not work there any other way?
Hi gamezornelas,
1. You can add the custom css code below to remove the sort option
.woocommerce-ordering{
display: none;
}If you want to remove it on only the search page, you use the code below
.search .woocommerce-ordering{
display: none;
}2. The child theme allows you to add your custom code. You won’t need to touch the main theme. So, if you update the theme in future, your changes won’t be lost. For more information about child theme, you can read this article https://codex.wordpress.org/Child_Themes.
3. It only works on the header which has the top bar. Please check to make sure that your header layout has the top bar.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you.
Best regards,
hello, with the code provided I could remove the drop, disappeared in desktop and tablet but still appears on smartphone
Hi gamezornelas,
You add the !important attribute. It will work.
.woocommerce-ordering{
display: none !important;
}Best regards,
Thank you very much for your prompt response, it worked, have a good day!
Hello, thank you for your great job !
How can i use slider revolution. I can’t find your sliders (like in the demo of the theme). In my wordpress, sliderevolution is “not actived” and i can’t download sliders.
Thank’s for your help 
Hi Warmix974,
You can import our demo sliders by going to Gon Importer (you have to install and activate the Gon Importer plugin). But please note that all demo images were replaced by the placeholder images because of themeforest policy. I see you also opened a ticket. So I sent you our demo slider packages. You can import them.
Best regards,
Hello, im having trouble uploading images to my theme. It saids HTTP ERROR every time i try to upload one.
I increase, in the PHP.ini, the memory to 512M and still the same issue.
Thanks for your support.
Hi farmaxrd,
For technical support, please open a ticket here https://skygroup.ticksy.com/ and give us your website information (WP admin and FTP accounts). We will help you.
Best regards,
Hi Eduardo,
Because you updated the Yith WooCommerce Compare plugin but you didn’t update our theme. I fixed it for you.
You should only update the recommended plugins after updating our theme.
Best regards,
theme option refuse to update changes made on it
Hi Dmani,
What did you do before? You bought our theme 9 months ago. It seems that your have just changed some things (update/install a new plugin). You should open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will check it for you.
Best regards,
Hello, it is recommended that the next update theme, the theme will fully support the Poedit software to facilitate translation, rather than just the front end of the support,
Hi a568640533,
Thank you for suggestion! We will note and consider about this for the next updates.
Best regards,
Hello
Gon theme has asked me to completely add the Chinese language package, I would like to ask the next. I would like to provide you with the subject in order to facilitate the next update to fully support the theme Poedit.
How should the language package submitted to you?
Hi a568640533,
After translating our theme, you can open a ticket https://skygroup.ticksy.com/ and send the language package to us. We will include your language package to our theme in the next update.
Best regards,
Hi! Your theme looks awesome! I have a question though:
I want to create a marketplace, with wc vendors or wc product vendors plugins, but I need the theme to provide a different layout for the vendor profile page. Does your theme provides one, or would it be easy for me to create the template for it with the help of any drag and drop builder and the shortcodes these plugins provide? Thank you!
Hi anagloriasabando,
Thank you for your interest in our theme!!!
Actually, we support Dokan plugin. We don’t support WC Vendors plugin. But some our customers are using our theme with WC Vendors plugin. This is one of them https://www.wcvendors.com/help/topic/gon-theme/. WC Vendors plugin builds pages via shortcode and its templates. So you can not use Visual Composer to change it. You can only override its templates. For more information, you can read its own documentation here https://www.wcvendors.com/kb/wcvendors-setup-guide/.
Best regards,
Hello!
I have this error!:
[20-Oct-2016 20:52:00 UTC] PHP Fatal error: Class 'YITH_Woocompare_Frontend' not found in /home/xxxx/public_html/wp-content/themes/gon/framework/woo_hooks.php on line 659It is related to Gon?
we conclude that for this error, we have internal server error everywhere.
Hi genuxio,
Because you have just updated the Yith WooCommerce Compare plugin. We always recommend our customers that you should only update the recommended plugins after updating the theme. But some customers don’t hear from us 
. Please downgrade the Yith WooCommerce Compare plugin to version 2.0.9 now. We will update the theme in this week.
Best regards,
We see this:
[26-Oct-2016 15:30:30 UTC] PHP Fatal error: Class 'YITH_Woocompare_Frontend' not found in /home/xxxx/public_html/wp-content/themes/gon/framework/woo_hooks.php on line 659
Hi genuxio,
Are you sure that you are using Gon version 1.2.1? If you really use version 1.2.1, you won’t see this error. Please check it again and delete cache if you have already installed. If you can not find the problem, please open a ticket https://skygroup.ticksy.com/ and give us your WP admin and FTP account. We will check it for you.
Best regards,
How do I change the width of the main-content?
I need to make the main-content 1090px in all screen sizes except mobile devices.
Hi Arafath,
You can use the custom css code below
@media (min-width: 1240px){
.page-container, .breadcrumb-title-wrapper .breadcrumb-content, .container{
width: 1120px; /* + padding left/right 15px */
}
}Best regards,
I added the code you gave above in style.css under gon-child. But it didn’t make any changes.
Hi Arafath,
Because the style.css file is loaded before the responsive.css file. You go to Theme Options > Custom CSS/JS tab. You add my code into the Custom CSS Code field.
Best regards,
That did the magic!
Thanks mate!
Hi http://sarachoneumaticos.com.ar/categoria-producto/bridgestone/
Breadcrumb image not working for category!
Hi fguespe,
You go to Appearance > Theme Options > Header tab. You find the Enable Breadcrumb Background Image option and turn it on.
If you need more help, you can open a ticket here https://skygroup.ticksy.com/ and give us your website information. We are always ready to help you
Best regards,
你好
Hello
主题好像不完全支持Poedit进行翻译。
The subject does not seem to fully support Poedit for translation.
比如说主题设置中的一些Poedit软件根本查询不到。
For example, the theme of the set of some of the Poedit software can not query.
建议让完全的可以去支持Poedit软件并且进行翻译
It is recommended that you fully support the Poedit software and translate it.
Hi a568640533,
You can use the Poedit software or the Loco Translate plugin to translate our theme. Some texts are added by plugins. You should also translate plugins.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you.
Best regards,
你好
Hello
请问完整的演示数据在哪里下载？
May I ask the full demo data where to download?
Hi you,
You go to this link http://downloads.theme-sky.com and input your purchase code. It will give you the link to download the full demo package.
Best regards,
hi,, can you direct me to where I would change the size of the thumbnails in the horizontal slider on the single product page. My thumbnails are very very small.
Hi issues,
You go to WooCommerce > Settings > Products > Display. You find the Product Thumbnails option and change its value http://prnt.sc/cv8qyh. After changing, you need to regenerate thumbnails.
Best regards,
hey there.. thanks for the response.. i actually have that set at 230 wide and yet the thumbs show up as 72 wide… um.. ive upload all new images, so no need to regenerate thumbs..
Hi issues,
Please open a ticket https://skygroup.ticksy.com/ and give us your website information. We will check it for you.
Best regards,
i tried… but i cannot get access to open a ticket. the email i registered with is no longer working
Hi issues,
It seems that you forgot your password. Please try resetting your password http://prnt.sc/cv8xiq.
Best regards,
I got in.. will open a ticket
Stormit, you are awesome as always! Thanks for the speedy fix!
Hello, i tried to delete wishlist and compare function from all products on whole woocommerce shop on my website. But i didn’t find a solution. Can you please help me to disable these two functions completely, not just not displaying it? Thank you so much!
Hi tomi28,
They are added by plugin. You go to Plugins. You deactivate/delete the Yith WooCommerce Compare and Yith WooCommerce Wishlist plugins.
Best regards,
Hi, I’m trying to change the background colour of my theme when it’s boxed to white but can’t seem to understand how? Silly, I know!
Hi Josefin,
You go to Appearance > Customize > Colors tab and change the Background Color option.
For technical support, you should open a ticket here https://skygroup.ticksy.com/ and give us your website information. For some issues, we need your website information. If you post here, we don’t know how you configure and can not check it for you. We will also ask you to open a ticket and give us your website information. Your problem will be delayed by yourself
Best regards,
I’ve tried to import the revolution slider via the theme importer and it says it has been imported but I can’t see any demo slider when going to slider revolution. Can someone help. I would like you demo slider of classic box etc. Thanks!
Hi jossan84,
Did you select the Revolution Slider option as my screenshot http://prnt.sc/ct08sn? Also please note that we replace all demo images by the placeholder images. If you need the slider which has our demo images, please open a ticket https://skygroup.ticksy.com/. We will send it to you.
Best regards,
Yes I have followed the instructions but can’t seem to get it right. I will open a ticket asap. thanks!
OK jossan84!!!
