3569 comments found.
Hi,
After updating WC (2.6.7) and Aurum (2.9.5) to their newest versions our theme has a problem with mini cart. Specifically on single products page (on category/archive page it works perfectly). If we add product to cart from product page the mini cart will stay on loading and the icon doesn’t show that any products are inside (also can’t access cart, because clicking on cart icon opens mini cart, which will stay on loading – added screenshot https://goo.gl/jbUHvf) When we go to home or any other page, then we can see the item was actually put in cart and we are able view the mini cart and access cart from there. From Theme options the Show mini cart items count with AJAX is selected, if we disable it, then it works cause the single product page gets reloaded after adding product to cart. But then we have problems with our caching plugin. We would need the Ajax to be enabled (ajax won’t be cached). Unfortunately our support for Aurum has expired. We would not mind renewing our support if this is what it takes to solve the problem. However before doing so, we’d like a little more information. Have you had experiences with the same/similar error. How likely is this problem related with something outside the theme? Is it a bug that will be fixed in coming updates.
Hi Art,
Our development site address is http://nordelectronics.ee which is identical to our production site (https://nel.ee). In prod. site we have temporarily disabled the Show mini cart items count with AJAX so the customers could make purchases.
Best Regards, GoStream
Hi GoStream,
Please create a ticket on our support system on Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
The shipping calculation on our checkout page is working for signed in customers, but guests are not receiving any calculated shipping at all. The AJAX call seems to be working for signed in customers (loading image displays), but there is no attempt or AJAX call for guests.
Is this a known issue?
Thanks for the reply Art. Issue turned out to be a conflicting “Minify” plug-in. Broke the Javascript in the cart. All sorted now.
Hi,
You’ve once had this comment: https://themeforest.net/item/aurum-minimalist-shopping-theme/9600822/comments?page=121&filter=all#comment_12736619
It wasn’t really answered because you were going to investigate the problem. Did you eventually fixed the problem to be able to translate the footer left text with WPML?
Hi there,
Can you please address this issue in our support system, we have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
hi, I update to latest theme and latest wordpress, now I cannot save any theme options. what to do?
Hi milo_man18,
This can happen if your server doesn’t have recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_input_time 60
For more info visit this link Recommended PHP Configuration Limits
Kind regards,
—Ylli
Hi Guys, First of all, awesome theme!
I have some issues regarding my shop side widgets. When a page does not have enough products, the shop side widgets overlap our customized footer (see: http://www.vinoos.nl/product-categorie/vinoos-port/). Is there a way to not let them overlap the footer? Kind regards,
Jorik Vos
Hi Jorik,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi Ylli,
Thanks for the quick response. As it seems i can’t leave a ticket since my support is expired. I haven’t used support ever before, so paying 40 dollars for only this question doesnt seem right to me haha.
Kind regards
Hi Art,
Oops sorry, because of the parentheses it changed the url. This is the page: http://www.vinoos.nl/product-categorie/vinoos-port/
Kind regards, Jorik
Awesome, Thank you for the effort Art! Really appreciate it
Hi, my clients support has expired, however the “add_action(‘woocommerce_review_order_before_payment’, ‘laborator_woocommerce_review_order_before_payment’);” is called every time I change the delivery options which results in multiple “Payment options” title displayed above payment options in WooCommerce Checkout page. Could you please have a look? I think it’s a bug not a support question.
(I wanted to contact you through support, but I just cannot because of “support for this Envato Market purchase code has expired”)
1) About 3-4 or so updates ago I started get constant 404 pages just moving around the back end, editing products, moving to options anything really generates a 404 pages. I have to refresh several times to get to the page to show. Very annoying as it just gets worse.
2) When is the woocommerce update going to be ready?
3) You never have addressed why prices are transposed $44.99-$17.99 instead of showing as $17.99-$44.99.
Hi robertsachristan,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
You can see what the problems are.
Hi there!
After install your Demo, at home page appears the following error message:
“LayerSlider encountered a problem while it tried to show your slider. Please make sure that you’ve used the right shortcode or method to insert the slider, and check if the corresponding slider exists and it wasn’t deleted previously.”
Can you help me?
Thanks in advance.
Hi rffernandes,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
Is it possible to add a border around the product thumbnails and product carousel blocks for each product on the homepage, as well as the individual product page?
Hi kishonfrancis,
If you need our support please just write a ticket on our external support system.
Kind regards,
—Ylli
there is an error on line 259 in /aurum/inc/laborator_functions.php
it is $secondary_subset = .... when it should be $secondary_font = ...
because in the way it is currently written we cannot apply google font subset to the secondary font
Hi there,
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hello, If i enable the plugin advanced custom fields i cannot seem to save theme options ?
also how can i set the font weight inside the header or the colour overlay when hovering over menu item ?
Hi there,
The ACF plugin does not have to do with the Theme Options.
We have moved our support system to Ticksy, which is more advanced and secure support system management.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
When I click on my checkout button on the cart page,the checkout page doesn’t load. How can I fix this?
I have ” Aurum v2.9.4 “
Hi kishonfrancis,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
When I click on my checkout button on the cart page,the checkout page doesn’t load…...
Why?
Hi Kyvwebconcepts,
We do not offer support to users who doesn’t have “Purchased” badge.
If you have purchased our theme with a different account then please just write a ticket on our external support system with that account.
Kind regards,
—Ylli
Hello, I have some problem with Imagemagic that fills upp my media memory so I can’t load up any files to my site.. I really dont know how to fix this? Could you help me out with this?
Hi dannilaza,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hello, I installed the multilanguage demo content but the CURRENCY widget is missing and reported error after install demo?!
Hi there,
If you need our support please just write a ticket on our external support system.
- Set view cart text */ add_filter(‘wpmenucart_viewcarttext’, ‘add_wpmenucart_view_cart’, 1, 1); function add_wpmenucart_view_cart ($view_cart) {
$view_cart = ‘view your cart’;
return $view_cart; }
Hi there,
We have moved our support system to Ticksy which is more advanced and secure support system management. From now on, if you need our support please just write a ticket on our external support system.
I want to change view cart to french word (regardez le panier) and has been added to your cart to ( été ajouté à votre panier) please reply on urgent basis, and loco plugin not working on website
Hi there,
We have moved our support system to Ticksy which is more advanced and secure support system management. From now on, if you need our support please just write a ticket on our external support system.
Hello may i can use your theme more site that means available usable ?
Hi Chango1,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
Hi Dear,
I have Problems with the “server scaled images” i test my site on gtmetrix.com and it have an incredible result because of the server scaled images in the Product Carousel from your theme on my home site. How can i fix this scaled images in the carousel and in the product thumbnail images?
Hi surfaholic,
Please just write a ticket on our external support system.
Kind regards,
—Ylli
I try it.. but the support is over a few months. can you please help me anyway
Hi even after the google api key the map in the contact form cannot find the address and it does not work, currently i have disable it but is there any solution?
Hi chousiadis,
If you need our support please just write a ticket on our external support system.
Please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” or “Supported” badge.
Kind regards,
—Ylli
