Hello,

When it comes to Rev Slider plugin, we have bought extended licence for the included plugins such as Slider Revolution. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.

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I’m trying to use the demo for corporate homepage layout and the slides aren’t there. Do I need to create from scratch?

Hi again,

Rev slider need to be imported separately then our demo. So just go to Slider revolution to import it, please, follow this screenshot http://screencast.com/t/tzLGApccDON

For any further assistance, please, submit a ticket on our support forum https://select.ticksy.com/ and our agents will help you there.

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Hi there,

You are welcome. Yes, you could set desired size of icon. And text could be hidden with minor custom css code.

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Thanks a lot for that fast answering!

You are welcome.

Hi,

Yes, there is WIde menu. All you should do is to set Wide for type of parent menu and then you are nesting children menu items below http://screencast.com/t/Zh7HX5Dg

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Hi there,

Thank you for taking interest in our theme. Yes, this could be done with minor custom css code. You are welcome.

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Hi there,

Thank you for taking interest in Ultima. Yes, it could be done with adding minor css code in Custom Css. You are welcome.

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Hi there,

Ultima theme is prepared, and it should be released till the end of day. Stay tuned

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Thank you!

You are welcome.

I can’t save some of the options, also I would like to remove the side area and the search icon

Hi there,

Your ticket has been assigned to our agent who already responded. Please, check response on ticksy.

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Hi there,

Please, check this file https://www.dropbox.com/s/60lbsmupd31mc0g/ultima.zip?dl=0

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Thanks so much!

You are welcome.

Hi

Thank you for interesting in our theme. Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

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What do you mean with “all shortcodes without dynamic shortcodes”? Thanks

Hi there,

Powerfull shortcodes we implemented into VC that requires scrip[t calculations. But, basic WordPress stuff will work. You are welcome.

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Hi,

We located your ticket and our support agent already answered. Please, check response on ticksy.

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Hi there,

Could you, please, submit a ticket on our support forum https://select.ticksy.com/ and include your site URL with wp-admin access. There our support agents will take a closer look.

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Hi,

I’m happy to, but it’s exactly the same issue on your own demo: http://prntscr.com/daay4g . Either it’s my system (stock MacOS, stock Chrome browser) or the theme in my opinion. Not a very big deal at this point for me though.

Hi again,

We understand that you’re experiancing the same when you are checking our demo, but we do not have same issue. This is working well on Safari and Chrome on Mac. So, we wanted to take a closer look on your site, maybe there is something where we could find a reason why this is happening. And of course, we could suggest to test this on some other device and Internet Connection.

Select

thank you so much!!

Is there a way that I can make this area behave as a full-width page?

You are welcome. There is no proper style for that. But, please, fill your ticket on our support forum https://select.ticksy.com and our agents will help you with what could be done.

Hello there,

Thank you for taking interest in our theme. Yes, you could combine all features from our demo on your installation You are welcome!

Select

Hello,

Yes, you could set for Header Skin to be light in custom fields Select Header on each page http://screencast.com/t/kgZpNquYfE

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Hello,

Make sure that video file should be added in all formats. Please, just submit your ticket here https://select.ticksy.com/ and include your site URL and wp-admin so our support agent could take a closer look. Thanks

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Hello,

Thank you for taking interest in Ultima.

1) We just checked and there is row background so circle and number in Process element are showing as expected http://screencast.com/t/0VTUZJiZ Could you provide more info where did you test this on which device and browser and we will investigate.

2) Unfortunatley, Showcase element is nor part of our Ultima theme.

3) Yes, there is select Progress bar elements http://screencast.com/t/uVCRSMVZxJu

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Hi,

1. The latest Chrome for Mac OS (latest too) on Macbook Pro Retina. Strange. 2. Ok. Too bad, it was a nice one. 3. Ok, thanks.

Hi,

You are welcome.

1) Thank you. We just checked on Chrome on Mac OS, and everything is displayed well there , too http://screencast.com/t/P7M6WW1zkx

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Hello,

Try to use this part of code with your desired color

.qodef-main-menu>ul>li.qodef-active-item>span>a, 
body:not(.qodef-menu-item-first-level-bg-color) 
.qodef-main-menu>ul>li:hover>span>a {
    color: #FF0000;
}

and paste it in Select Options > General > Custom Code > Custom Css.

For further assistance, just submit a ticket here https://select.ticksy.com/ and our support agents will help you.

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I pasted this in custom css, but that also had no effect. I have opened a ticket tho.

We located your ticket and our support agent already answered. Please, check response on ticksy.

Sorry, i forgot to ask you if you include psd files with this theme (once i buy it)? Thanks.

Hello there,

Thank you for taking interest in Ultima theme. Yes, you could set video to be your row background http://www.screencast.com/t/eRcwxvcjCx0 Yes, you could get our PSD files on request on support forum.

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Hi there,

Import functionality is working fine, and probably there is issue with low PHP directives for your hosting plan. Please send us a TICKET ID so we can assign it to one of our agents and in order to be able to investigate this.

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Hello,

It could be some temporary problem with connecting to Envato Api. Please, try again, there should be no issue with submitting a ticket. Let us know how it goes. Thanks

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