39360 comments found.
Since i pressed the update button for AVADA to version 5.0.3 nothing seems to work anymore. Download is corrupt, Wordpress erroros etc etc . Very nasty for a production site. We have bought several AVADA themes and until now reasonably stable. A seems that the secret key, or registration key or whatever it’s called messes things up. This is definitely our last purchase if this doesnt get solved quickly. I’ve done three clean databases and clean wordpress installs and keep running into problems.
Hi there
Firstly let us clarify that updating to Avada 5.0.3 is working perfectly fine for tens of thousands of Avada customers, this we guarantee.
Having read your explanation here, it is evident that the update instructions were not followed carefully. With each update we provide highly detailed and specific update instructions and they must be adhered to ensure that you do not experience any issues.
Furthermore, applying a Token Key to register your purchase cannot affect your update or the site itself, it simply is not possible and it has not once been reported as an issue by any of our customers.
I checked our support system and the one and only support ticket that you have created was back in July 2015, our support replied to you and you have not replied back.
Lastly, if and when you update and the migration does not complete for some reason like a 3rd party plugin conflict, you can very easily rerun the migration by going to -> WP Dashboard >> Avada >> System Status >> Avada 5.0.0 Migration
We implore you to make sure that you follow update instructions at all times and likewise implore you to engage with our support team. Please create a support ticket using the link below and our support team will help you resolve this without delay. Our team will guide and explain things to you to ensure that you understand the process clearly
These are the Avada theme update instructions, they are detailed and comprehensive:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
Click Here To Create An Account & Get Support
Thank you, MB
Hi! how i can remove “shop full width” from my url site in google search??? its very bad for seo
Hello @mihsbox.
If you have already deleted the page please give google some time to crawl and it should go away.
Thanks
Ammar
Can’t find the topic I just started, but I have new information:
I am using a plugin names responsive gallery grid, and the lightbox does not work when I use that. It does work with normal wordpress galleries though, but they are not nice looking at all.
Page: http://flyingaces.underarbeid.no/images/
Can I not use RGG, and use your lightbox, somehow? The plugin “simple lightbox” works out of the box with RGG, why doesn’t yours just override like that one does?
Hello @brandingbox
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hey, quick question:
Can I turn on lightbox for all images? I have made a standard wordpress gallery (since you don’t have one as far as I can see), but the images only link onto the media file.
Can such a gallery open with your lightbox? It is must nicer looking than other lightboxes (which work, btw). Thanks.
Page: http://flyingaces.underarbeid.no/images/
All lightbox options are turned on (including Lightbox throughout the theme)
Hello @brandingbox
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Dear Team of Avada,
I’m having trouble with the presentation of the logo in the nav bar and the custom pin for my google map on mobile and in safari, it’s not displayed. Is that a known bug? I’m using the new version of Avada and of course I did set a custom logo for mobile.
Thanks a lot in advance
Hello @ynbnd
This is not a known bug at all and should never happen for you, please double check that none of your 3rd party plugin is causing this issue by disabling them 1 by 1, however if the issue persist we will suggest you to open a new ticket with us and our support will gladly take a look at this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
Ammar
Hello,
I could not display any of images in Image Library. I only see gray boxes but when I copy full path of this gray boxed images and paste on the browser, I can display the picture.
Beside, I can see all images when I make a FTP connection. It means, all pictures already in server but Image Library could not find or display it.
I changed file permission as 777, try to use 3rd party plugin without success.
Could you please advise me how to fix this problem?
Thank you in advance.
All the best.
Hello There.
Please make sure your PHP version of server is 5.6+ as per our and WordPress system requirements here : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
However if you are still unable to access / upload media do try with a default WP theme such as 2015 or 2016 and in case issue persist you need to talk to your server / hoster about this.
If you need further assistance, please do not hesitate to open a new ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi. This is pre-order question
1) May I know if I can build career page using this theme that user can upload the cv and link to our email? Example: http://djavaweb.com/selector.php?theme=grade-machinery
2) This theme support Events Calendar Registration & Booking?
Thank you
Hello @eeralestarii
1. Yes you can indeed use either Contact Form 7 or Gravity Form to create a form to get any type of Data from your customers and our theme is 100% compatible with both of these plugins.
2. Yes, we also have a 100% compatibility with Events Calendar Plugin and also have a demo specifically to showcase it here : https://avada.theme-fusion.com/church/
We will be delighted to welcome you in this Amazing Community.
Cheers.
Ammar
Hey, I have few site on avada, I am thinking on having them on WPMU if I do so do they all keep separate theme options? thank you
Hey @Graujm
I believe you meant WPML here? and the answer is YES, if you install a multi language plugin with our theme in that case the theme options are saved individually for each language.
You can read further more about it here please : https://theme-fusion.com/avada-doc/translations/using-wpml-avada/
If you need any further assistance, please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
I meant Wordpress MultiSite,
do do wee keep separate theme options? with multisite?
Hello @Graujm
Yes indeed you do! Here is a blog article that might help you out in this case as well : https://theme-fusion.com/avada-multisite-setup/
Cheers.
Ammar
Hello Everyone 
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
Real Customer Reviews From The Past 4 Days!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Hello – the email address I used when I set up my site is not active an longer and so I cannot access my site any longer – I need to be able to change my password and in order to do that, must have an email that works in the site. Is there anything you can do to help? Thank you.
Hello!
Are you referring to your actual online site? Or your account with our support center?
If it’s your actual site, then there is nothing we can do as we do not have any type of access to that. However, if you contact your hosting provider, they can help and get you back in, so that is what I’d recommend doing.
If it is our support site located here: https://theme-fusion.com/support/ ... then please email us at support@theme-fusion.com so we can check it out for you.
But I assume you mean your live site, in which case definitely get in touch with your hosting provider.
Thanks!
Since applying the updates with my registered license – the rev slider is no longer working….please advise
Hello!
Did you register the product via token registration? That is now required due to licensing rules. When you update to v5+, you need to register the product with the new Envato API token method, you can read about it here: https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
Once you do that, you will have access to Revolution Slider, Layer Slider and all the Avada demos.
We are on the latest for our demos and it’s certainly working, as you can see at these links:
https://avada.theme-fusion.com/landing-product/Or if you go to our main demo here https://avada.theme-fusion.com, look under the SLIDERS menu for Rev Slider and view them: http://d.pr/i/5NRz
If that is not working for you, please do make sure you are on the latest of everything, and that there are no extra 3rd party plugins that may be interfering.
If the issue persists, the only way we can help is to see it first hand and login to check. So please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
PS: If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you
Hi! How do you create a button in the menu item? Like this: https://avada.theme-fusion.com/health/make-appointment/
Is it a menu option? When I inspect the element it says that it is a button.
Hope you can help me, love the theme!
Hello!
Yes it’s a menu option Go to appearance > menus and look for the option there, it will look like this: http://d.pr/i/rygh
The styles for the buttons are the global ones you set in theme options > Fusion Builder Elements > Buttons
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Also for support, in case yo do not know, if you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
Hello, in the Fusion Builder is there a way of managing custom post types in the Blog or Recent posts elements? Thank you.
Hello!
Our prebuilt elements, like blog or recent posts do not work with custom post types. In the future, we are looking to add the ability for blog, portfolio, recent work, etc to pull from registereed post types.
However, you can enable Fusion Builder on any registered custom post type.
Hi, after upgrade Avada to version 5.0.3 the slider revolutio plugin (part of Avada Theme bundle) became “Not Activated”. It have a button to Register and another to Deregister Domain. What should I do? Please Help. Thanks.
Hi there
The Revolution Slider is included so all you need to do is activate it, also double check and make sure that you have registered a token key -> http://bit.ly/1GrzAgY – this is required to update the plugin
If you need further assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Hi,
Just did that and still not working. LayerSlider WP and Slider Revolution lost registration. Now I have my homepage slider with a white image. I am very Disappointed… Please come up with a solution for this. Its Urgent. Thanks
Hello There.
I am not sure what do you mean by lost registration, With our new version the plugins are offloaded so you will need to register your purchase in order to activate them, that is all you need to do and we have complete instructions on how to do this here : http://bit.ly/2eahzvS
However in case its not working and you still have an issue, please do open a support ticket and we will gladly assist you, we can certainly not provide you with a solution unless we see the problem on your end because this is not a theme related issue, something must not be set properly from your end.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello! Im having a trouble with then recent post widget. Added widget to the footer, but it is showing recent posts from one of the categories but does not display the news/recent post from the other categories. Is there a way to change that, adjust it? I looked all over but seems like i got stuck with that now. Here is the link to site – www.uaelaser.com Thanks!
Hi there
We will love to assist you with this query, however Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Regarding support, Envato introduced paid support and we as authors had no control over this unfortunately. However if you purchased that copy of Avada prior to the 1st of September 2015, we (ThemeFusion) have Grandfathered you in for support for that purchase and that means you do not have to extend/renew your support -> http://bit.ly/1SwDKpe
Click Here To Create An Account & Get Support
Thank you, MB
Update to Avada 5 and new Fusion Builder has broken shortcodes throughout the entire site. Is this something you are working on fixing or do we need to rebuild the entire site?
Hi there
That does sound like the migration did not complete. Not to worry, please disable all 3rd party plugins and then trigger to run the migration manually by going to -> WP Dashboard >> Avada >> System Status >> Avada 5.0.0 Migration
If you need further assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Dear Team of Avada,
Do you have any tipps on how to translate the theme into another language? Right now I’m having the problem that some parts like elements around my single blog posts or the error 404 are in English.
Thanks a lot in advance, Daniela
Hi there
We have detailed and comprehensive help file son how to go about translating Avada, please see here -> http://bit.ly/1IL657F
If you need further assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, MB
Thanks for your reply. One thing to add: when I go to the system status panel and then to wordpress environment and languages, there is already the language set that I want. Also, on my server, there are the right .mo and .po files in the languages folder. But still, stuff like “add a coment” or every text on the 404 site is still in English.
Hello @Ynbnd.
Please make sure that you are renaming the translation files as per our recommended method and storing them inside wp-content / languages / themes folder as well as wp-content / languages / plugins folder and nowhere else, However if the issue persist you will need to open a ticket with your complete WP + FTP details so we can take a look at it.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
What is the logo size for mobile? My site logo in mobile screen looks distorted and the resolution is out
Hello @veec777
There is no logo size requirement for our theme, any size you attach should come up just fine, however if you are looking from a retina device please make sure that you are attaching the correct resolution for retina version of logo that should exactly be 2x of the normal logo.
However in order to take a more precise look at this we will suggest you to open a ticket with us.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hi, I am trying to create a white border (padding – 5-10px around the hero section of each page and set the navigation inside that. Am I able to do this with some funky css tricks or is there another way before I attempt this design.
Hey @Bodiebanderas.
We will love to assist you with this query, however Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
no worries, thank yoiu for the easy link and response. I will submit a ticket. Many thanks.
You’re most welcome
Cheers
Ammar
