464 comments found.
Hi sorry to write here. I’m trying to registry to support but i don’t receive any email with password from you.
Thanks for the help
Hi,
You have missed the C from the .com in your email. We’ve corrected it and sent again temporary login details.
BR,
ThemeBurn team
Hi, Purchased this theme but 1- product not going to product page from home page, 2- Quantity select, Add to cart button not available in product page. need help
Hi,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hi, is Pavilion compatible with OC 2.3.0.2?
Yes, it is.
BR,
ThemeBurn team
I have purchased this theme and have sent a request to be added to your support forum, however, I have not received the email that we were supposed to receive containing our password. Note I have also checked our spam folder and the email is not in there.
Hi,
We’ve sent you an email with login details. Please check the address, you’ve used during registration.
BR,
ThemeBurn team
Hello, I bought the theme and set up my website but I can’t sign up on your support website, I tried to make an account multiple times. It tells me my email and username are in use but I never got any emails, when I try to retrieve my password by ‘lost password’ It tells me the website send me an email but I also never get it.
I found out that I used a different mail for signing up there compared to the mail I used to create my account here. Might that be the problem?
Nvm it was in my hidden spam folder…
Hi, live search still not working?
Hi,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hi,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hi is it possible to UPDATE from 1.2.4 to latest version of this theme?
Hi,
Generally, there is a theme upgrade step, but unfortunately it cannot guarantee a full and correct migration since newer version offers many improvements and changes. What you could easily do is to make a clone of your actual website and try to apply the update there.
BR,
ThemeBurn team
Hi…..............I have a problem that i cant receive any email for the support forum (http://support.themeburn.com/) ’s password even i have tried to register more than 1 time, i am not sure that is it the problem of kenyky@live.hk cant receive your email and password,
please have a look, thanks
I have checked the spam folder in the email, stall cant receive any email from your forum…......
Hi,
We’ve sent you an email with login details.
BR,
ThemeBurn team
Hi .. someone has bought for me the theme and via his themeforest id , and i’m valid member at http://support.themeburn.com/ i registered after he share with me required information . at the moment i need to update my theme and i’m not able to get latest update , pls advise what should i do .
Regards
Any update Please !
Hi,
We’ve answered you in the support forums.
BR,
ThemeBurn team
Dear Themeburn. I did not receive any forum registration credentials, when I tried to register to forum. I tried again but it shows my account is already registered. Coud you help me please. My account jan_strelka
Hi,
We’ve sent you an email with login details. Please check the address, you’ve used during registration.
BR,
ThemeBurn team
Hi Guys, I have a problem with my theme. Once the installation issue on my server, I changed Spanish to English language. Also, I deleted my main menu (top), conflict with my manager that never happened. Your product I bought several months ago by a theme I’m just taking time. I hope you can help me please.
Please, can indicate any mail to send my server data.
My email eduardourreamaldonado@gmail.com
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Hi I bought this theme and I am trying to register in your support forum but no lick 
I used the stylish skin but I want to modify two things but I didn’t manage to do it:
1. Keep the buttons visible always.
2. Change the price and make it simple for example show the price like this 2.50 without making the two digits after the decimal smaller and higher.
Thanks
I managed to fix the buttons but I need to know how can I show the price normally? Also how can I restore my password for support? I tried to reset the passwrod but I never get the email?
Hi,
We’ve sent you an email with login details. Please check the address, you’ve used during registration.
BR,
ThemeBurn team
Thanks I managed to login and I posted a ticket on your support forum 
Hi Guys i buy you theme a time ago,
Now why the notify_message when a user click on a product in mobile version, when i click the buttom belo the ‘continue shopping’.
He gives a error like this request is not translated. How can you guys help me?
You version for opencart 2.3.0.2 have a error when i click the responsive mobile mode, after i add a product and click on the buttom ‘SHOPPING CART’ he gives a error.
not translated, can you guys fix this?
Another thing i’m upgrade you theme to the last, now my checkout page is different how can i put the old one?
Hi,
Thank you for purchasing Pavilion! We would gladly answer all of your questions. We want to note, however, that support is provided from our forum only, as stated in the theme description.
You will need to register with your ThemeForest username, email and the purchase code from your license certificate. The login password will be e-mailed to you immediately.
Support forums | Register account | How to get your purchase code?
You can open a topic in the support forum and paste your questions there.
Best Regards,
ThemeBurn team
Hi guys,
I have an issue, the theme was working perfectly but this morning, I’m facing an issue where the entire website is down and show the message only “There theme module has not been installed. Please, enter the admin area and install CP module.” and I’m not able to login to it to install it, can you please help me asap.
Please tell me how to sort this?
Thanks in advance.
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Hi there, great theme. Glad I found a theme with sticky header for Opencart. Will it be possible to make it sticky for mobile too? I’d really really appreciate it. Thanks.
Hi,
We’ve deliberately disabled sticky header for small screens, but with a small modification, this feature can be easily brought back on mobile.
BR,
ThemeBurn team
This theme have a vertical menu
i want the opencart theme similar to this http://preview.themeforest.net/item/dance-general-market-store-html-template-with-bootstrap-3-and-jquery/full_screen_preview/18094549?_ga=1.64969704.613668878.1475641758specially i like https://tvlgiao.github.io/html-general-demo/general/index-2.html
can we do your theme similar to this? or do you have any theme similar to this
Hi,
All our themes has vertical megamenu as an option. Unfortunately, you cannot insert products inside, yet.
BR,
ThemeBurn team
The contact link on your site does nothing. I purchased Pavilion and my web designer said he can not work with this. To complex for him. Can I get a refund?
Hi i installed opencart 2.3.0.2 the theme did not function good,. after that we desided to reinstall evreything and same problem appears errors appear on admin site at some locations, thats not a big issue but now we cannot login after removing 2/3 categories… i would like to have a refund on this one this template sucks. is not like promised and is full off isues!
Hi,
We will gladly help you to resolve the installation problem, but you will have to register in our support forums and open a support topic. There you can leave admin and ftp access, so we can log onto your server and see what is wrong.
How to get your purchase code?
You can use hidepost to share private information with the support staff.
BR, ThemeBurn team
i dont want to give you my ftp acces… i think you did not read my message? i cannot login to admin after removing a category wtf for theme is this??? return my money i will report complaint at themeforest this is b…shit
Hi,
Pavilion is on the market for 2 years and we’ve never been reported the problem you describe. Most likely the issue is not theme related.
Unfortunately, we cannot do anything more, since you refuse to let us help you and do not follow the support guidelines.
BR, ThemeBurn team
I purchased Pavilion and my web designer said he can not work with this. To complex for him. Is it possible to get a refund?
