Hi,

Sorry but I can not understand your issue. Can you please explain more and if possible send me the screenshot of the issue for better understanding.

Thanks

Hi,

Yes, you can enable the catalog mode from Appearance >> Theme Options >> Woocommerce >> Catalog Mode

Thanks

Hi,

Sorry to say there is no option to import the demo content without overwriting the existing content.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Can you please contact us through our support system, so we will check and solve the issue for you.

Thanks

Hi,

You could enable visual composer at your product pages at Visual Composer >> Settings >> Role Manager and check product. Though, this will not allow you to change product design/layout. It will only let you control your product description layout. This restriction is imposed by Woocommerce and you will have to do Woocommerce customization to fully use your visual composer for product’s overall layout.

Thank you.

Hi,

I think you have imported the products from other site and not imported properly. Can you please tell me which plugin did you use to import the products?

Thanks

Hi,

Yes, we will update in next few days, please download the updated version of VC from here:

https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks

Hi,

You can change / edit the breadcrumbs from wp-content/themes/porto/inc/functions/layout/breadcrumbs.php file line number 35.

Thanks

This is the error please see the video https://youtu.be/57G5WyfWXiM

Can you please confirm the Porto theme version which you are using? I think this is the issue of permalink can you go to Settings >> Permalink nad refresh your permalink.

If your issue will not solve then please contact us through our support system so we will check and solve the issue for you.

Thanks

Hi,

Can you please contact us through our support system with more details about your issue and your site details so we will check and solve the issue for you.

Thanks

Hello,

Thank you for your interest in Porto Theme.

1. No, the name has no linkage with Portuguese or any country. Its just a word been picked.

2. I am going to double check with our development team that we have fixed this issue or not. I believe we do have an option to change excerpts word count to avoid this layout issue, but let me double check with our team.

Have a good day. Thank you

Hi,

I have checked and confirmed that you can use the excerpt length to set the layout of the blog page. We have already fixed that issue in our latest theme. So no worry about the layout.

Thanks
Have a nice day

Hi,

Thank you for using Porto Theme. WordPress themes generally does not have this option and WooCommerce also does not have this but there are various WooCommerce extensions out there that can offer this feature.

I am searching some good extensions or addons for your requested feature and will send you soon.

Thank you

hello sir, i am still waiting for your reply on good extensions or addons? Also let me know whether that extensions are supportted by Porto and Woocommerce. Thanks

Hi,

Sorry for delay.

For Courier Integration, you can use these plugins and extension in your site:
https://wordpress.org/plugins/wpcargo/
https://wordpress.org/plugins/dhl-woocommerce-shipping-method/
http://thecourierguy.dawprodigital.co.za/

And for Order Tracking System, you can use these plugins:
https://wordpress.org/plugins/order-tracking/
https://wordpress.org/plugins/yith-woocommerce-order-tracking/
http://www.wpcargo.com/

We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us. So we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.

Thanks

Hi,

You can change the heading widget tag h3 to div from wp-content/themes/porto/inc/functions/widgets.php file. Please edit this file and find h3 tag and replace with div. After made the changes please copy the file and upload it into your child theme by creating the same directory as the parent theme have.

Thanks

Hi,

If I need to upgrade theme?

Thanks,

If you place this edited file into child theme as we have told you in the ticket reply, you can freely update your theme anytime. You will not lose this file from the child theme.

Thanks

Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

First of all thanks for showing interest in the Porto theme.

Yes, these all paid plugins are included in the Porto theme. There is no need to purchase these plugins. You can see the plugin list which are included in the theme here:
http://newsmartwave.net/wordpress/porto/documentation/#plugin_install

The Porto theme is only compatible with WP Super Cache and W3 Total Cache but not included in the theme.

Thanks

Hi,

You can remove that section from Appearance >> Widgets >> Edit the Woo Product Sidebar >> Delete the Woocommerce Widget.

http://prntscr.com/d5h3qi

Thanks

Hello Sir, Thanks for telling the way to remove it.. Can i please know the way to add New Section also. Or how can i add products into Featured Section?

You can add the products in featured section from Products >> Quick edit / Edit the Product and marked the product as a feautred.

http://prntscr.com/d5l6bg

Thanks

Hi,

There is no need to Compile CSS every time after made the changes in the theme options. The Compile CSS button only use after the theme update to recall the settings you have set before the theme update. Normally, you only change the options from theme options and click the save changes button only.

If your skin options and color options are not working then I think that it’s the permission issue. Your server did not give permission to add / save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file into your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.

If your issue will not solve then please contact us through our support system so we will check the issue in your site and solve it for you.

Thanks

Hi,

There is no options available in the Woocommerce to add the more Order status but you can use the Woocommerce Order Status Manager
https://woocommerce.com/products/woocommerce-order-status-manager/ extension to add more custom order status into your site.

OR

You can use the 3rd party plugin YITH WooCommerce Custom Order Status:
https://wordpress.org/plugins/yith-woocommerce-custom-order-status/ to achieve the goal. For the email also there is no option but you can use the 3rd party plugin for that purpose otherwise, there is no option in the Woocommerce. You can use the WC Multiple Email Recipients:
https://wordpress.org/plugins/wc-multiple-email-recipients/

Thanks

Note: Use the 3rd party plugin at your own risk. We have not tested this paid plugin yet with our theme and its not possible to guarantee 3rd party plugins for us.

Hi,

Can you please tell me which picture you were talking about on the homepage? If you are talking about the product images then you can change the image sizes of the products

• Please go Woocommerce > Settings on admin sidebar.
  
• Please click Products tab.
  
• Please click Display link.
  
• Please go Product Images and change the image sizes.
  
• After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.

Thanks

Correction, I meant the sub-subcategories. When I hover over a top level category the menu drops down displaying the sub categories. However when I hover over the sub category the sub-subcategory displays to the right. I would like to switch that to the left side.

Hi,

1. Please go to Appearance >> Menus >> Edit your parent menu means category menu and you can find the option of the Popup position in the menu change it to left site. See in the screenshot:
http://prntscr.com/d4xw8t

2. Please use the word ”!important” in the custom CSS for example:

.form-row-first { width: 42% !important; }

If your issue will not solve then please contact us through our support system we will do it for you.

Thanks

Hi

Just saw that you left 4 star review. Is there anyway you can change it to 5? Your help is highly appreciated.

Regards, SW-THEMES