142 comments found.
How do I edit the background for the twitter scrolling plugin? For some reason it is defaulting to orange. I have changed some of the elements but there are still some line I can’t get rid of. This is what I have tried
.twitBlockWrap, .sc_twitter, .flex-prev, .flex-next, .flex-direction-nav, .flex-direction-nav li {
background-color: #60aaea;
}
Page is http://apgplumber.com/service/
Hello! Please check the reply to your ticket #932487. Best regards
Hi there, I sent a ticket yesterday but no asnwer!
Here is the ticket number: 902590
Thanks!
Hello! The ticket has been resolved. Kind regards
Hello, I would remove the button at the top right blue ‘login’ How to do it ? I did not find ! Thanks for your feedback,
Hello! Please disable it in the Appearance->Theme options->Menus->Show user menu area Kind regards!
Thx 
best regards!
Hi, I’m just checking if this theme is compatible with Wordpress 4.6.x?
Hello! Thank you for your interest in our theme. Yes this theme is compatible with Wordpress 4.6.x. Kind regards
Hi – how do you change the post description excerpt on the homepage? Please post reply in comments as I have seen others with the problem. Surely changing the excerpt doesn’t require your admin access to my site??? I can;t post in your support system as I don;t authorise you accessing my Envato account.
Hello! Generally you should edit Excerpt in the Posts->Post tab in the admin panel. Please locate Screen options button in the right to corner and enable “Excerpt” option there. Then scroll down and locate Excerpt field, which you should edit. Please submit the support ticket if you need more detailed instructions with screenshot and specify which post on the home page do you mean exactly. Our support operators will gladly help you! Kind regards!
HI,
I am interested in this theme and I have a few questions before I buy it.
1. How fast is the theme? I could not do speed test because the demo is embedded in the envato’s page. Do you have a stand alone demo that is not connected to envato? So I can do a speed test.
2. I also want to do code validation test and would like to see a stand alone demo. Is the theme w3c valid?
Thank you
Hello!
Thank you for your interest in our theme. Feel free to use the following live demo link http://plumbing.themerex.net/ Kind regards!
Also please note, CMS engines like Wordpress have their specific structure and coding and therefore they are not 100% valid in terms of code validation requirements since Wordpress themes do not represent standard html/css or xhtml methods of coding recognized by validation algorithms. The main point of WC3 validation is to make sure your website will display fine in all modern browsers, we have tested the theme to avoid these issues. In case you come across any browser-compatibility issue, we will be glad to assist you with them. Have a nice day!
Hello,
I would remove the gray button at the top right of the theme . ( SwpRightPosButton ) how to remove it easily? Thanks for your feedback,
Hello! In order to disable cog icon, please open Appearance->Theme options->Menus->Left and Right panels-> Show right panel set to ‘No’. Kind regards
Thx
My pleasure!
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Can you tell me the link to the image to buy the parallax photo in the home page?
Hello!
Please use the following to buy the image http://ru.depositphotos.com/70861571/stock-photo-plumbers-work-table.html
Kind regards
I bought this theme a couple of months ago… too bad that some things like logo size etc are still not fixed. Sorry to say but this theme isnt good and still have some bugs. I decided to make my own Theme again which will save me more time than figuring out the bugs/strange things in this theme
Dear Nick,
We’re sorry that you encountered some difficulties with theme customization. We would recommend you to contact our support team and they will gladly help you and provide with instrctions regarding logo editing.
Moreover we have checked your website and logo image looks fine there. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
Kind regards
Hi, The visual composer does not load when I click on Edit page. It just keep waiting and waiting. I deactivated and deleted. Re-installed and tried did not work. Can you help? I am not happy with the theme honestly.
Thanks, Zabi
Hello! Please, contact us via ticket system. If you cannot submit a ticket, submit a presale ticket, we will reply to you and provide with the latest VC version
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
Best regards!
?i have recently updated the theme to its current version (1.8) and the rev slider has went crazy? its now running of the screen and there is ugly black boxes behind the button icons on the slider??
it also doesn’t allow me to update to 2.0?? i d/l the link to my desktop and its only 1.8
Hello!
Sorry for the inconveniense, we’ll do our best to help you! Please, contact us via ticket system. If you cannot submit a ticket, submit a presale ticket, we will reply to you.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Best regards!
Hi there, really disappointed with this theme. 3 installs and it still doesn’t work correctly. I’ve had the same issue as discosourcedjs in that there are no edit controls for either team members or testimonials rendering these sections useless. I don’t want to raise a support ticket as this theme has already cost me 2 days. Please explain how I go about getting a refund. Thanks
Hello Powelly,
I understand your frustration. Unfortunately, we are not authorized about refund issues. You can check Envato refund policy here: http://themeforest.net/page/customer_refund_policy From our side we can help you with all kind of installation and editing team members and testimonials. More information check in your ticket https://themerex.ticksy.com/ticket/796324 please.
Best regards.
Good morning.
I am having a hard time finding where to edit the contact form in the slider (short code trx_contact_form style=’1’).
Can you tell me where to edit this please?
Thank you.
Nevermind, I found it. For anyone who has the same question, it’s edited here:
/wp-content/themes/plumbing-company/shortcodes/shortcodes.php
Dear Customer,
Well done! Don’t hesitate to contact our support team and we’ll g;ad;y help you! Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
Best regards!
WHERE ON EARTH DO I ADD/EDIT TEAM MEMBERS?
There is no option on the WP dashboard menu and no where else…. do I really need to submit a support request to solve this? Please answer, here it will save the need for future support requests from others with the same problem.
Dear Customer, In order to edit team members on the Home page, you should open Pages->Home->Visual Composer mode->locate the section container with ‘Our professional team’ title. If you want to edit Single team member page, please open Pages->Plumber’s page and customize the content. Best regards!
I’ve tried submitting a ticket and frankly you guys are frustrating me because your system is saying the code I am submitting is not for the same product, but it IS. I’ve checked so many times and its correct, its the code I am downloading as a txt file from envato. Arrrrrggggh
I just need to know how I can edit the team members in the Plumbing theme? I dont know how to change their names or images and it’s not in any of your documentation, poor effort
Ok finally managed to submit a ticket, there were two products almost identically named
Dear Thusaraf, Thank you for your request! We’ve provided you with reply to your ticket already. Feel free to open a new ticket if you need our further assistance.
Hi – i have downloaded the wordpress verison, as i purchased the HTML in error and seeign if I can get a refund.
When i install the plugins i get white screen on the front and admin end. What do I do?
Dear Foxahmedd,
Sorry for the inconveniense, we’ll do our best to help you! Please, contact us via ticket system. If you cannot submit a ticket, submit a presale ticket, we will reply to you.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Best regards!
hi, the booking plugin that came with the theme now has a vital upgrade but the download still has the old version which conflicts with the new WordPress version and totally breaks the website. Please can you provide the latest version of the plugin in with your theme. Thank you!
Dear jellibo,
Sorry for the inconveniense, we’ll do our best to help you! Please, contact us via ticket system. If you cannot submit a ticket, submit a presale ticket, we will reply to you.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Best regards!
Hi, I bought a plumbing theme the 5th of october 2015. Everything was ok, but today when i was trying to add new site, the visual composer doesn’t work.
I was trying to update plugin, but i have a message: „An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”
I bought your theme with visual composer plugin so i don’t know what’s wrong?
Hello S_adamska,
Please, contact us via ticket system. If you cannot submit a ticket, submit a presale ticket, we will reply to you.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
hi, i just purchased the theme and upload it into wordpress Apparently i cant see my banner picture and background image etc Can someone assist me
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
