266 comments found.
Great theme InVogue and very fast and concise help when we needed it. I wish a few other companies were 100th as quick or as helpful in getting us up and running. Many thanks.
Thank you. It’s only a pleasure! 
Hello
I have purchased your theme & we are setting it up & customizing
In the visual composer settings, In the product license tab, We are getting a button to activate visual composer , upon clicking the button there is a message that says
’’It seems that you do not have any valid license for Visual Composer. What does it mean? It may be so that you got Visual Composer by purchasing WordPress theme which does not grant you with direct license for Visual Composer.’‘
Do we need to purchase Visual Composer? Is this an anomaly?
One other question (Sorry, i know its nearly Christmas), i think i read when i was deciding to purchase the theme that it is multi lingual compatible, is that correct?
Best Wishes & Thanks In Advance Yanick
Hi
Included in the theme is an Extended Version of Visual Composer, so no need to buy a license.
All you need to do is make sure that you install all plugins needed for the theme to function correctly. Please follow these steps. http://heroplugins.com/product/invogue-theme/documentation/?link=install-plugins-that%E2%80%99s-required
Visual Composer will also be updated with every inVogue Theme update, so there is no need to update Visual Composer either.
Yes you are correct in saying that the site is Multilingual ready. It ships with the WPML installer and all you need to do is buy a license for WPML. You can find more info about WPML for inVogue here. http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Get-started-with-WPML
I hope this answers all your questions. Please feel free to ask more general questions here, or to send us a support email if you need any assistance, we’ll gladly help
Hope you have an awesome festive weekend with friends and family!
Kind Regards, Gideon
Hi Gideon
Many thanks for your timely reply We will go through those links & double check
Merry Christmas & Happy New Year to you too!
Hi guys. I understand you are about to spend your holidays.
The thing is that ive created some tickets and i hanevt received any response yet.
Actually i cant check my ticket statuts anywhere. Im worried becasue so long the theme does not works as your demo and nobody is giving me any support.
I hope you cane help me.
Hi Amaury_santillan
We’d be happy to help! Unfortunately though it looks like we have not received any support tickets regarding this. When you submitted the support ticket form you would have received an email with a confirmation and a ticket number, please could you let me know what the ticket number is so I can follow up. If you have not received this please could you submit the ticket again and reply with the ticket number here so we can take a look as soon as possible, we are still attending to tickets daily.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketRegards, Milos
Hi guys.
I havent received any email at all. I made it once again a few minutes ago. And i do get this message (on site) “your ticket has been submitted” http://leattelier.shop/wp-content/uploads/2016/12/Captura-de-pantalla-2016-12-22-11.26.23.png
Anyway. I hope you guys can fix that supprt platform issue. In the meantime i really appreciate your help. Its been a couple days already and i urgently need some support.
How can you help me?
Hi
Can you please send us an email to support@heroplugins.com and we’ll gladly help you with your support query.
We are very sorry for the inconvenience caused. We’ve done testing on the support form and all seems to be working we’ll, but we’ll do more testing on different browsers and different environments to replicate the issue.
We’ll make sure you are all sorted within the next day;)
Kind Regards, Gideon
Thank you very much.
Ive just sent you an email from amaury.santillan@grupo…....
Thank you very much for your support.
Hello, awesome theme!
I’m about to purchase it, however i think there might be a small bug in mobile mode. When i open a product page and tap in the quantity box to change the number it zooms in by default. When I’m done with the number it doesn’t zoom out, i have to manually zoom out to continue browsing or checkout. Tried it with various browsers.
Again very nice work. Good luck with sales!!
Hi
Thank you for the compliments:)
The zooming is actually a native phone function. The phone’s browser does that automatically with all forms, but we have now added some code to prevent that from happening and a new version is live:)
If you have any questions in future or need any assistance, please feel free to send us a support email. Our support team is very helpful and very friendly.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketKind Regards, Gideon
NEED HELP?
Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Have a great day 
Kind Regards
HeroPlugins
Hi Guys, love your theme. I’ve got a few questions though.
- I want the social icons in the top menu to be visible, not in a menu.
- Is it possible to add a widget area in the top bar for Polylang language flags?
Hope to hear from you.
Hi
I’m glad you like the theme:)
The social icons at this stage can only be in the dropdown, but I have added this to the list of theme updates. (Basically having a switch in the backend to either have the icons always visible, or in the share dropdown)
Please send us a support query about these requests and we’ll get back to you with timelines/answeres on each.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketKind Regards, Gideon
Hi
You’ll be glad to know that we’ve added the functionality for the social icons in the backend and a new version of the theme is now available as an update. You can do a theme update via your WP Dashboard (If the update does not come through imediately, hit the “Check again” button a few times). Once the theme is updated, browse to inVogue Settings / Header / Social Icons.
Please also send us a support email about the Polylang query you had, we’ll gladly help.
Kind Regards, Gideon
How to create Mega Menu?
Hi
You can find the instructions in our documentation section over here.
http://heroplugins.com/product/invogue-theme/documentation/?section=knowledge_base&article=Add-a-mega-menuPlease let us know if you need any assistance.
Kind Regards, Gideon
Demo page does not activate. Demo page setting does not work. the attached file, it is still low. Please teach me how to do it soon. When the demo page setting is clicked, only the menu bar is displayed.. Not all buttons are working. Please respond quickly
Check your email
Hi
We received your email and sent you a response.
Kind Regards, Gideon
I bought this theme. I want to make it the same as your demo site. Please guide me. Please set up my WordPress the same as your demo site. Please help me
Hi
Please make sure you follow the “quick start guide” and then also the “demo page activation” guidelines in our documentation section. http://heroplugins.com/product/invogue-theme/documentation/
If you need any assistance, please feel free to send us a support email and we’ll gladly help you create all these pages. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketKind Regards, Gideon
Instalation of full demo data is not working. I’ve only notification: save complete
can U share me file with demo data *.xml?
Hi
Please make sure that you install all plugins needed for the theme to function correctly. This includes “inVogue Utility Plugin”, “inVogue Visual Composer”, “inVogue Slider Revolution” and “WooCommerce”. This gets covered by our quick start guide over here. http://heroplugins.com/product/invogue-theme/documentation/?link=install-plugins-that’s-required This should get you up and running in no time:)
If you are still experiencing any issues, please feel free to send us a support email and we’ll gladly help. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
On the Alkemi settings page under Signup Popup it says, “All signups will be saved in your Signups database, but a copy can be sent to you if you want.”
Where is the setting so a “copy can be sent to you if you want”? I can’t find it.
Hi
Thank you for pointing this out!
Sorry for the confusion, that line of copy is a bit clunky and confusing. It should actually say that all signups gets saved to the database and a copy can then be exported via the inVogue Settings Panel.
We’ll do a text update with the next release.
Kind Regards, Gideon
Hello, is it possible to upload demo template and after correct page how we want? Can we instal multiple languages? How about sizes?
Hi
Yes you can do a demo install and then tweak the layout to suit your needs. Our theme is WPML ready and translatable, so yes you can run multiple languages for your site. The shop uses all the basic WooCommerce settings, so you can set colors, sizes and everything covered by WooCommerce.
Hope this answers your questions. Please feel free to ask more questions or send us a support email if you need any assistance.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketKind Regards, Gideon
Hi, We noticed that the Ipad has the same white issue under the menu like it did on mobile. we sent a ticket over yesterday . We are excited to get this site done thanks for your help…
Hi
We received your email and will get on it ASAP.
Kind Regards, Gideon
Hi!
First of all, thanks for all the support so far. Got another problem. Please see http://pastebin.com/dqPC8ZQZ – when a user fills in the contact form the email is sent to admin but is also sent to the user filling in the form. How can I disable the sending email to the user? I am only interested in the email being sent to the admin. If you could either tell me what line to modify or give me a pastebin link, I would appreciate it.
Thanks,
Radu
Hi Rauionut
It’s always a pleasure to assist with any queries.
Please can you send us a support query and we will gladly assist you with making the necessary updates to remove the user email.
inVogue Support: http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketRegards HeroPlugins Support
Thank you, just did that now. Also leaving you a very positive review right away
Thank you very much. Please feel free to always ask questions or ask for assistance, we’ll gladly help where we can. We’ll get back to you soon about your mail query!
Have a great day!!
Thanks
Hi
Thank you for getting in touch. What you see in our demo is the only option available with inVogue.
Kind Regards, Gideon
Hello,
We sent out a support ticket last week, and we have not received a reply. Is there a direct email we can use to contact you? Thanks!
Hi
Thank you for letting us know. We normally get back to support emails within 12 hours. Our sincere apologies!
Did you receive an auto response email and a ticket number directly after your email was submitted? If so, please send us the ticket number to follow up. Please also check your spam filter.
If not, then there must have been something wrong with the form on our site.
Alternatively, please send us a ticket again. It would be much appreciated. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Again, we are very sorry for the inconvenience and will make sure your query gets sorted within the next day.
Kind Regards, Gideon
Hi
This is just a friendly followup to see how we can help you
Please send us a support ticket again or check if our reply didn’t land in your spam filter.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketKind Regards, Gideon
Thank you. We did get your response and also added 2 tickets earlier today. looking forward to finishing the project.Thank you .
Hi , we are almost done and looking forward to some questions we placed in the cue. Thanks for the replies
Hi there,
Just a quick question – I added some text in blockquotes, I can see the starting blockquote but not the ending one. Can you please help? Thanks!
Hi
I assume that you are talking about the block quote in a single post page? Block quotes will only show the starting quote, as this is a design feature. You could add a smaller closing one if you wanted.
We could also help you by adding a style that will add a closing quote for all block quotes.
Please let us know if you need any assistance in this regard by sending us a support email. http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticket
Kind Regards, Gideon
Hello
I am about to purchase your lovely inVogue theme & have a quick question
Are the urls completely customisable? e.g the url/page http://invogue.heroplugins.com/product/love-shirt/ – could that url be edited to something like http://invogue.heroplugins.com/jumping/love-shirt/ and the blog page http://invogue.heroplugins.com/blog/?masonry=yes – could that url be edited to something like http://invogue.heroplugins.com/jumping/team.. i ask this because i have an old word press theme (not yours) and i could never find how to change the url for pages that contained content created through the events section of the dashboard – so that the url was always reading as …/events/..... (i wanted to change the word events in the url)
I hope this question makes sense?
Thanks for your time
Best Wishes Yanick
Hi Yanick
Page URL and permalinks would largely be controlled by WordPress or by the specific plugin/post type creating this content rather than the theme. So it would really depend on which specific page URL you needed to change.
In the case of a blog page or custom pages that you made from the ‘Pages’ section, the URL would be the title of the page by default or could be renamed by editing the ‘Permalink’ section below the page title. Although you wouldn’t be able to add in an extra segment i.e. if the URL is www.sitelink.com/blog it couldn’t be changed to www.sitelink.com/section/blog
In the case of content like products or the events section you’ve mentioned this would depend on that plugins specific functionality and if it would allow for the URL change. As an example WooCommerce allows you to customize the URL of product pages on the ‘Settings > Permalinks’ page within WordPress so that a default URL of www.sitelink.com/products/product-name could be set to www.sitelink.com/custom-title/product-name.
I hope that all makes sense, please let me know if you have any questions.
Regards, Milos
Hi Milos
Many thanks for taking the time to provide a detailed explanation. That does make sense!
Best Wishes
Only a pleasure!
Hi, is there any image zoom plugin that you propose and that really works, (i tried some with no luck), because I wish to have product zoom within the product image, in the mouse point area and not a full image pop up, which is the current state.
Hi Chousiadis
We’ve not extensively tested other plugins because of the super zoom feature but something like YITH WooCommerce Zoom Magnifier could work.
Feel free to send us a support ticket if you have any issues.
http://heroplugins.com/product/invogue-theme/documentation/?section=submit_ticketRegards, Milos
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