984 comments found.
Hello!! Do we work well with Woocommerce 2.6.9? Thanks
Hi genuxio,
Yes, our theme works with WooCommerce 2.6.9
Best regards,
Hi
My theme has been running slow and the slider on the homepage only works when I’m logged into Wordpress. my hosting team suggest it =s the way way the theme is built.
can you help please?
www.invitationemporium.co.uk
Hi cj_macx,
Your site is very fast with me. You can see here https://tools.pingdom.com/#!/bi8yq4/https://www.invitationemporium.co.uk/ . It only take 2.26s for loading. About the slider, please open a ticket here https://skygroup.ticksy.com/ and give me your WP admin and FTP accounts. I will check it for you.
Best regards,
Product deals slider doesn’t run. 1. http://www.awesomescreenshot.com/image/1924115/ba974656c4828d29c8d0c12d8228fcc7 2. http://www.awesomescreenshot.com/image/1924121/84850b22fae7e67054ef2b7d271e135e
Hi Arafath,
The Product Deals Slider shortcode displays products which are discounted and set the date. Please see my screenshot http://prnt.sc/dg2jxk. Please check to make sure that you have any product as I mention.
Best regards,
Okay mate! Thanks a lot for that tip. Is it possible to set different headers to different screen sizes?
Hi Arafath,
Unfortunately, there is no option to do this. You can only set different headers to different pages.
Best regards,
admin/assets/js/ace/worker-css.jsadmin/assets/js/ace/worker-javascript.jsHi genuxio,
They are used for the ACE editor. We don’t need them. You can ignore them.
Best regards,
Hi, I like this theme very much! Before I purchase it, I have one question: Can I have your theme with all demo content as in: http://demo.theme-sky.com/gon-supermarket-3/ ? I mean all images and category style and every thing?
Hi Themelool,
Thank you for your interest in our theme!!! 
Yes, you can. After purchasing our theme, you will download the full demo package (please read our documentation for more information about the full demo package). It will help you install exactly the same as our demo.
Best regards,
Can I Setup a Marketplace in gon shop using Dokan, WC Vendors, WooThemes Product Vendor multivendor WooCommerce Extension ?
Hi muddinrefat,
Our theme supports the Dokan plugin. You can use it.
Best regards,
Thank You
Hi , Can I Customized my gon shop theme this type https://ajkerdeal.com Please notify me . Thanks in Advance .
Hi muddinrefat,
It is different with our theme. You can only use our theme to build a website which looks like this website. If you want to build exactly this website, you will have to customize many things. It depends on your skills.
Best regards,
Thank You
Hello. After installing plugin “Revolution Slider” do not work admin part of wordpress. If i delete folder /revslider from plugins folder, it start working.
Hi Motorov,
Please open a ticket here https://skygroup.ticksy.com and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
Did it
Hi Alexander,
It is the memory problem. I have just increased memory for you by adding the code below into the wp-config.php file. Your problem was fixed.
define('WP_MEMORY_LIMIT', '256M');Best regards,
Thanks much
i have problem with store page with dokan plugin i think something wrong between your theme and dokan plugin
Hi mohammedelmansy84,
Does it work fine before? Because I see you bought our theme over 6 months. It seems that you have just made some changes. Please open a ticket here https://skygroup.ticksy.com/ and let me know what you did before, what wrong and give me your website information. I will help you check it.
Best regards,
i bought it before but i use it now i tried to use magento but i failed and comeback to wordpress and i tried to use your theme but i found problems my website : www.muvesto-turkey.com please try to open store list page and visit any store
Hi mohammedelmansy84,
I see html is wrong. Did you customize the dokan store templates? If yes, please restore it. If no, please open a ticket here https://skygroup.ticksy.com/ and give me your FTP account. I will check it for you.
Best regards,
Hi,
How can I remove the “shortcode-products” from some page links like sale, deals.. etc ?
Thanks,
Hi catchyzooz,
The shortcodes are added in the page content. You just edit page and remove them. If you want to remove links from menus, you will go to Menus and remove them http://prnt.sc/ddgg0m.
Best regards,
Hi, Thanks for your quick response, but I think it’s not editable or I am not looking in the right place, see screenshot : http://prntscr.com/ddghpq
Hi catchyzooz,
Because the Deals page is a child page of the Shortcode Products page. You just set the Parent option to (no parent) http://prnt.sc/ddgj01. It will be removed.
Best regards,
Thanks a lot, that helped me
Hey,
I want purchase this theme but I want demo with content and product for import it.. so do you give that with theme brother?
thank you
Hi Holker,
If you want to install exactly the same as our demo, we will give you the full demo package. For more information about the demo content, you can read our documentation http://demo.theme-sky.com/documentation/gon/#demo-content.
Best regards,
Hello,
I purchased your Gon theme and the Visual Composer plugin is out of date. I’m unable to use it with the theme. It’s giving me the following error: “An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer. Got Visual Composer in theme?”
What it shows I currently have: “WPBakery Visual Composer You have version 4.11.2.1 installed. Update to 5.0. View version 5.0 details. Compatibility with WordPress 4.6.1: Unknown”
Can you please assist?
Thanks,
Jonathan
Hi Jonathan,
The current theme version includes the latest version of Visual Composer. Please update the theme. After updating the theme, you go to Plugins and delete the current Visual Composer plugin. Then, you go to Appearance > Install Plugins and install it again.
Best regards,
Hello,
I deleted Visual Composer but I can’t find where to re-install the Plugin.
Thanks,
Jonathan
Hi Jonathan,
You go to Appearance > Install Plugins. You install it in there.
Best regards,
Nevermind. I found it. Thanks.
Hi, great theme! congrats.
One question: I assume that your theme + woocommerce will need more resources for running smoothly. Can you recommend a minimum hosting resources required for good loading speed? Or maybe a hosting plan that will fit your theme requirements?
Thanks.
Hi wpbonus,
It depends on your plan. You can use a normal shared hosting to work with our theme. But if you need more performance (speed, storage, bandwidth, cache, ...) or you have a lot of products (1000, 2000, ...), you should use a better hosting, such as VPS. It also depend on location where you want hosting to be located. Some good hosting providers: https://www.a2hosting.com/, https://godaddy.com, ....
Best regards,
I am at godaddy on a shared hosting plan and it is very slow with woocommerce+VC+revolution slider. Around 5-8 sec loading time. That’s why I am asking.
Hi wpbonus,
As I said: it depends on your plan, number of your products. It also depend on location where your hosting is located. For example, if you are in Asia and your hosting is located in US, it also take more time to load. This is why we have CDN https://en.wikipedia.org/wiki/Content_delivery_network. For more information about optimizing WordPress, you can read this article https://codex.wordpress.org/WordPress_Optimization.
Best regards,
Hello Skygroup, in Gon theme, I know i can disable or enable responsive mode, but I want visitors to choose PC version or the phone version with one button press, how can i do that? or you can add this feature in the next version upgrade, thank You
Hi minhcanvao,
You can open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will add this feature for you (FREE).
Best regards,
How do i update the theme?
Hi itxbs,
For more information about updating the theme, please read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme.
Best regards,
I upload all files and datebase , and delet config.php, when I instanll it. everthing seems normal. but when click log in, the web from my URL to localhost and can’t open. when I come to my website again, it shows Error establishing a database connection
Hi Jackson,
It seems that you didn’t read our guide 
. About the “Error establishing a database connection” error. Please read this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/. About URL, because you forgot to update url. Please read our guide again.
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information if you need more help.
Best regards,
Hello. How can i add “name” for my product in woocommerce in schema.org ?
Hi Lostnoire,
Are you talking about the shop page or the single product page? If it is the single product page, does your product title currently display on breadcrumb or the page content? For technical support, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you.
Best regards,
hi,after dowload all demo files what I do next? upload all docs to cover all files? or do others?
Hi Jackson,
Did you download the full demo package? If yes, please read this article https://skygroup.ticksy.com/article/5489/ to know how to install the full demo package. If you need help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information (give us your hosting cpanel account if you need us to help you install the full demo package). We will help you.
Best regards,
where is the datebase file？ I not find datebase file in gon-supermarket-full-package-v1.2.1
Hi Jackson,
It is the gon_supermarket.sql file in the db folder.
Best regards,
Hi, I would buy your theme if the svg file support logo. Let me know when you have available. Thanks!
Hi lamlai,
You can use the svg file to replace the logo image. But WordPress doesn’t allow you to upload the svg file by default because of security reasons. You can upload the svg file via FTP and then enter url to the Logo option. Also please see the list of browsers support SVG in the html img tag http://caniuse.com/#feat=svg-img.
Best regards,
I am trying to style the button on the home page revolution slider.
the colours do not change. I’ve tried via:
1. Appearance > Theme Options > Colour Scheme > Button Colours
2. Ive tried formatting the button in the slide settings.
The colours just do not change.
Thanks,
Hi cjmacx1985,
It should work as the slide settings. Please clear your browser cache, cache of the caching plugin and then check again. If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code and WP admin account. We will check it for you.
Best regards,
