481 comments found.
Really dig your themes. Used several. KeyNote is having “error establishing database connection” tonight. RIGHT when I’m showing a prospective client :/ FYI.
Hi Jbbman,
Sorry for the problem. We haven’t seen this problem or no one reported this before. If you want us to help inspecting, please submit a ticket in our support site. We’re willing to help checking on it.
http://support.goodlayers.comHello, can I update to wordpress 4.7? Thanks. Best regards, c.
We haven’t fully tested the theme with WP4.7 yet. However, we will officially announce in our Facebook page after it’s tested.
Cheers! 
Hello,
We just updated our theme and get this error everything a page is updated. https://postimg.org/image/z5eue3k7n/
How can the issue be fixed?
James
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Ticket opened. I require a quick response because the site is open to the public.
Hello,
I am still waiting for a response the the theme issue i reported.
James
Normally, we will get back to you within 10-14 hours in business day. If it has been exceeded, can you provide ticket url please? I’ll make sure that it will be answer ASAP.
Cheers!
Hello,
Why are you wasting time with support? I submitted an urgent ticket 4 days ago and nothing has been done?
Can you respond to my ticket. I paid for SUPPORT!
jaMES
I require urgent help. The screen is above. The event session timing is working properly! I need it fixed.
The theme is not very good, The slider is buggy. The ticketing system is not what I needed. I attempted to get a refund the same day I bought it because it didn’t work for me. But because they are not setup with license codes, they have no way to protect their digital content. They refused my refund request and I will no longer buy from them.
Hi there,
I’m sorry for the problem.
1.) About the slider, not sure what exactly the problem it is? We’re happy to check for you. If you’re mentioning to the slider’s purchase code. Then, the purchase code for slider is not necessary. It’s used for auto updater. However, the slider that’s included in this theme is being used as ‘Extended license’, it’s considered as a bonus file which doesn’t support auto updater. If you need to use auto updater, you have to purchase slider’s regular license separately. But as I said, It’s not necessary, you can still use slider that come with the theme like its’ regular license and we still keep pushing slider’s update in future theme’s version as well.
2.) About the ticket system, this is how it is and as shown in the demo. We don’t have a complicated ticket system in this theme.
3.) About the digital content protection, we don’t have it in this theme we’ve never said anywhere that we have it You have to use third party plugin for this purpose. You may try this one perhaps : https://wordpress.org/plugins/easy-digital-downloads/
A refund is all I need. Because you don’t license control your theme I have a folder of files I do not need and definitely do not want. Otherwise I could have gotten a refund and you could have just cancelled the license.
one year before i purchased king power theme. one week before i purchased Keynote theme. when i try to submit ticket it shows your support was expired. please give a solution for it….
Hai I want to include registration form in keynote theme. In conference time outsiders want to register in our web site . How can i include registration form in our website?.
This theme have built in registration form or we want to install extra plugin for that. Please give a proper solution for it. Regards Aby Paul abypv1@gmail.comHi,
On the support site, can you please try to log out and log in with Envato account again? and see if you can submit ticket for The Keynote or not.
If still doesn’t help, please send the purchase code ( http://support.goodlayers.com/purchasecode.png ) through the form in my profile page. I’ll check on it.
Cheers!
Thanks for quick response, Now am able to login. Can you pleas give replay for my tickets as soon as possible.
Hello Support, I’ve emailed you and sent a Support Ticket regarding some customization work I need done nearly a week ago, but I still haven’t heard anything back. If you could please get back to me that would be great, Michael.
Hi Michael,
Can you please login to our support site and get your ticket url to me? I’ll make sure that it’ll be answered ASAP.
I just moved my site using this theme on to a multisite installation and the featured image for speakers do not connect and if you edit an existing speaker it removed the featured image. Is there a fix for this?
Hi,
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I submitted a ticket through your website, and now I can’t login with my envato credentials anymore. My problem is this: I want to use this theme for a multisite multilanguage site, but the theme only works on the english version of the multisite. The css does not load for the other language. I think this is a problem with the theme, as I have other themes that work fine in both languages. Could you advise as to how I could resolve this please?
About the support site problem, hm , I believe it should be a temporary problem. Can you please try to log out from our support site and login again with Envato IID?
About the problem, our dev will help to resolve via the support site.
Let me know if you can submit a ticket or not.
thanks – the team has been in contact with me, and I was able to reply to them.
Hello,
Is it possible to translate DAYS HOURS MINS SECS in session counter ?
Also, is it possible to translate “DAY 1”, “DAY 2” in session program ?
Thank you.
Hi,
You have to use localization to translate words. Check this out : https://goodlayers.ticksy.com/article/3812/
Hello, I’ve allready done that but the words I mentioned above don’t appear in the POT… Thank you.
Following – solutions did not work for me.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Tried the last two suggestions and did not work. Artefactooto’s solution – didn’t work (still getting 404), while googlayers_support, when I replaced the file, my site went down.
The subscribe newsletter form does not work on my site. I tried on your demo and it doesn’t work either. need help with it. It takes you to the 404 page and doesnt register the email in the database. I cheked it on the backend.
I create a blog page with the shortcode [newsletter] and it works… how ever the styles changed and i need it on my homepage as the demo.
I found the solution by myself… I assume there is an error because the plugin uploaded and change the code… You just need to change on the gdlr-page-item.php file at line 1126 aprox…
CHANGE THIS:
<form method=”post” action=”<?php echo get_site_url(); ?>/wp-content/plugins/newsletter/do/subscribe.php” onsubmit=”return newsletter_check(this)”>
for this:<form method=”post” action=”<?php echo get_site_url(); ?>?na=s” onsubmit=”return newsletter_check(this)”>
Hi,
Thanks for your information
Here’s the new include/function/gdlr-page-item.php file which will be included in the next theme version.
https://drive.google.com/file/d/0B1T8HLUAMhbtWDFrTUItbFB3V28/view?usp=sharingHi, is this theme still getting updated/developed? Any plans?
It hasn’t seen a significant update for about a year now.
I’m evaluating whether to extend my support or not.
Hi,
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
Also, we’re still providing support. In the long term, we are going to put a big update to this theme. It’s in the plan but should be in next year.
Hi… im having troubles with the payment… I set the paypal sandbox and it works correctlty with sandbox users (facilitator and buyer) how ever when i change it to regular payment in the backend and fill the proper email of the paypal account on on the backend too. and go to the site to try a real payment with a friend paypal account the paypal page show an error no matters how much I set the tickets “Sorry, we can’t complete your purchase at this time Please return to the merchant.” need help ASAP.
Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, we have problem … would be happy if someone could help. When we add MailChimp API it says that API key is incorrect (but it is correct as yesterday evening everything worked, but today in the morning not anymore). Any ideas what could be wrong? Thank you.
Hi,
Sorry but I’m not sure about that too And I don’t think it’s the theme issue. You should consult with MailChimp directly for this matter.
Sorry about that.
Hi… I just intall the theme, it is working fine, however the newsletter plugin didnt install and i have tried several times and it says: Something went wrong with the plugin API.
Currently the newsletter plugin has problem with WordPress.org which they’re fixing. So in this case, you have to download the plugin directly from their site and install plugin manually. http://cdn.thenewsletterplugin.com/newsletter-4.6.1.zip
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, presale question. I got two plans for the event. one is a simple pass and the other one is 3 passes for 3 different people. Can I add in the form on the “3 passes” plan, fields for the user register the 3 diferents names: Example: Name 1 – Name 2 – Name 3
Hi,
Well, the form fields are fixed by the code so in this case, you have to edit the code manually. However, all tickets plan will still use the same form throughout the site.(Means that all plan will have name 1, 2, 3 fields.)
Or you may create a contact form 7 for each page then put page url into each button manually. http://take.ms/K3RvP so when customers click on the button, they will be directed to the page with the proper form. However, with this method, Paypal won’t work. You only have to email booking.
Thanks for interest by the way
Hello, I just bought the theme. I don’t know how to add the Countdown timer. How exactly do I add the Timer? Because I have checked Content/Post Type Item, Media Item and the list of Shortcodes, but I still do not know how to add the Countdown Timer to the home page.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
a
Hi, can you tell me if the theme is compatible with Polylang plugin for a multi-language site? Thanks, Joao
Hi,
We haven’t fully tested it yet, but there should be no problem with the polylang plugin
Awesome! thanks!
Trying to reach support but your support site is down? I have a question about modifying the default portfolio section titles. Thanks!
Hi,
Sorry. I was down for temporary. Can you please try again? It should be back now
It’s back! Thanks
Maybe you’re able to tell me quickly?... where in the theme files would I find the source for the labels “Skills”, “Project Information”, “Tags”, “Client” etc? I’d like to edit these to reflect the details of my specific portfolio. Thank you! http://demo.goodlayers.com/thekeynote/portfolio/thumbnail-open-lightbox-2/
I saw your ticket was solved already Glad we could help!
