120 comments found.
Hi, I want to translate the site to spanish and i dont know how can i use Loco Translate with template. can you help me? Thk 
Hi @ elkinasd , You can request free Spanish translation files after following guided procedure on Chimp Support Portal!
Regards,
Hi,
I am still waiting for a solution to the issue I have raised at Support Ticket System regarding Accordion shortcode. I first raised the issue 2 months ago and subsequently few times but still no response!!!!
Meanwhile, can you please look into the below problem?
The Headings which I type at the beginning of the tour detail page as given in this screenshot http://prntscr.com/ez26ez
is showing in the excerpt text in tour grid page as given in this screenshot http://prntscr.com/ez2922. How can i remove this from showing in the excerpt text?
Looking forward to the solution soon!
Hi @ galingpa,
As been explained earlier, by default accordion tab fields and Excerpt detail are “Text Fields” by default. You can’t insert any html inside them.
As per your request , we had already noted the point for future enhancement of theme where text fields are changed to other so that you can add your own html and style. If you need it now, you can hire freelancer/developer to do that additional customization or you as Support does not include any services that modify or extend the item beyond the original features, style and functionality advertised on the item page.
You may read Envato Item support policy details here: http://themeforest.net/page/item_support_policy#whats-not-included-item-support
Regards,
Hello,
Pls check for me when i Send an Email have notice: *The mail could not be sent due to some resons, Please try again, tell me why?
Thank your,
Hi @ tienanhvn ,
Contact your hosting provider to enable wp_mail function so that email can sent through your site. Looking forward to see things working fine for you. Thank you!
Regards,
I raised the issue of Accordion and Tabs not displaying contents properly. Almost a week now but no response yet!
Hi @ galingpa , I Have marked your ticket on priority, you will be replied shortly over there.
Regards,
Hello, I noticed some no-sense functionalities with shortcodes, maybe in the future, you can add these two simple, but very helpful, things. It’s all about related tours and destinations.
Tour shortcode. There is no way I can pick the related tours for each destination. If I am writing about Namibia, it shows all last tours published that can be anywhere in the world. I would have expected to be able to choose the destination related tours (by category, in this case would be Africa), I can’t use this shortcode the way it is right now, I don’t want to take away readers from an African country suggesting another one somewhere else). Would be great to have related tours (by category or destination.
Destination shortcode In destination page, I can choose the option “popular” that is great. But when selecting the shortcode destination there is no way I can pick popular (I’d like to select best countries per season in homepage). It Just shows the last destinations published, included the “not popular”. Moreover, I can’t sort the destinations with any filter (I’d like to sort them per continent, choosing by category would help a lot).
Any way I can sort these issues out? Or you might add these functionalities?
It’s a pity because with these two fields it would be a great template, but the way it is now I prefer not to publish destination and tours shortcodes doing, instead, boxes manually.
Hi @ giulia80 , Thanks for your suggestions. Related tours will show in regards to their tours but not with the destinations. Requirements may differ from client to client and themes are built on default logics. You can customize to get what you wish to achieve.
Following suggestions will be considered if we receive sufficient requests for the same feature in future.
Regards,
Reviews are not displaying in tour detail page ??? just downloaded and installed the theme … can you check.
Hi @ mgrshrawan , Your support regular license for 6 months had been expired. You are advised to renew your support license to seek further support. Read more details here: http://themeforest.net/licenses/standard
Regards,
Hi, I am not asking you to do things for me. All I am asking is to give me things that you displayed on sales item. When you sold me the item, the review section was their in display. why it is not there now it is not my fault. your reply is like any fraud sales company would say, promising one thing before sales and not delivering it after sales. You have the worst support service anyway,there was many issues and all i hear from your support was to do things from my end. Dont put your mistakes on my head. It’s not fair.
Hi @ mgrshrawan , Have a look Reviews are appearing on our live demo. How can you say that its not appearing? http://traveladvisor.chimpgroup.com/tours/top-places-to-visit-in-jordan-petra/
Reviews: http://prntscr.com/em6ylr
Everything offered is well advertised on our own live demo and we have list of other clients working smoothly. If this is not appearing on your site, than it should have to be checked specifically at your end that’s what been told you earlier.
Thanks!
hey i have raised tickets and no reply from you for 2 days
Hi @saigelaw , Can you please share me your ticket id where i can track your status as i couldn’t find any ticket against your buyer name.
Thank you!
Ticket #269149
Thanks! keep following you will receive reply soon over support.
thank you..new ticket raised
Thanks! keep following you will receive reply soon over support.
sent the details
Please check your site issue has been resolved.
just raised a ticket
Thanks! keep following you will receive reply soon over support.
hi just raised an urgent ticket
Please check your ticket you had been responded over there.
Hi, i have a problem with the blog. The posts are ordered from oldest to newest. How can i invert ? Thanks
Hi @jforceteam, For that you can simply change the order of posts to ASC/DESC as you wish.
Regards.
The WORST template I ever bought!!!
Everything in this template is a one big bug. - searching – not working - translate – not complete - currency symbol – only in front of number - admin panel – very poor and not stable - no update to wp 4,7 - filtering not working properly - tour page – work very slowly and “days” function on top of page is not responsible - have to write old and new price but what if i have only one price ? - etc etc etc.
Documentation is sth like print screen of admin panel
Nice design and this is the only one good thing in this template
How Envato could approve something like this ?
Hi @haloreklamy, Please check your ticket you had been replied over there. Thanks!
Regards,
Do the template support wordpress for version 4.7.x ?
Hi @sdev , Currently compatibility hasn’t been assured with latest version of WordPress and advertised so until its not recommended.
Feel free to ask if you feel any trouble while working on Chimp Support Portal!
Regards,
thank you 
I very like this template
Hi @sdev , Thank you for the nice words. A happy client is real worth of our efforts. I hope you have also given your rating for the theme. If not yet, you can go to your downloads section to put stars for us. It will be great to have your review there too. Thank you once again!
Cheers!
Hi I cannot insert tables, OL or UL inside of the accordion. It displays unwanted things. Did anyone experience this?
Thanks in advance.
I just noticed that we cannot even add paragraph inside the accordion, forget about others. Can you check what is wrong?
Hi @galingpa , I have just checked, Accordion element is working fine on your site. Have a look: http://prntscr.com/e24s6u
Check here: http://bhutanacorn.com/demo/
- Moreover , lists are working inside accordion as well. See: http://prntscr.com/e24szm
Regards,
Thank you but I get the same problem.
click here to see: http://prntscr.com/e26mt2
Hi @galingpa , It seems you have missing some important html tags and not adding valid css as you adding icon along with it. Add tags and css accordingly it will work fine as simple list is working perfectly.
Regards,
Is it coming an update soon?
Hi@EsquireTele , Yes. Updates are planned and will deliver soon.
Thanks!
Hello, Pls help with this difficulty i have been having: 1. use your theme with WP ERP plug in to manage CRM & Accounting purpose. 2. when admin logs in he can do all the tasks but when CRM user logs in they are redirected to home page and not possible for them to even go to dash board or edit my profile page. 3. All plug ins disabled, and no content or data kept. 4. If i activate other theme like 2017 then user can easily log in and it directs to edit my profile page / can access dash board. 5. If i activate your theme, it immediately puts user on home page and not allow access to anywhere. PLS help ASAP. Thanks
Hi @tatsavit ,
1,2,4,5. Third party support is not given according to Envato Item Support policy.
3. Could you please create a ticket on our dedicated Chimp Support Portal along with admin login details to be checked and assisted accordingly.
Regards,
Pre sale question:
Is it possible to use a white label flight/hotel search widget instead of theme’s own search area (on the homepage, below the slider, SEARCH TOUR)
Regards
Hi @EsquireTele , Apologize! I can’t provide you guarantee with the widget that has not been tested with travel advisor theme. You may try your luck if its works.
Cheers!
please update your theme to the latest wp version. Have problem with 4.7 and white front page.
Hi @multikorg, Currently compatibility hasn’t been assured with latest version of WordPress and advertised so until its not recommended.
Regards,
ok, tnx Anna, i install it again on fresh wp installation. Please keep do good work for us and stay tuned 
hm, again the same problem with wp 4.6.1 version. White screen again…. omg
Hi @multikorg, No problem! I am here t help you! Be patient. Its just a wordpress most common and irritating error that makes your site blank. Could you please create a ticket on our dedicated Chimp Support Portalalong with Wordpress admin and FTP login details to be checked and assisted accordingly.
Thanks!
Hi i would like to know if its possible have a different revolution subheader in each destination post.Thanks
Hi @whitesoundibiza, Apologize individual sub header is not available on destination posts.
Feel free to write me if you feel any trouble while working.
Regards,
Hi, How do I set up the shop like in your demo ? Thanks
Hi @Sipiro, You need to import demo data to get shop as per live demo. Make sure to actiavte woocommerce plugin before demo data installation.
If need further assistance, please create a ticket on our dedicated Chimp Support Portal to be checked and assisted accordingly.
Regards,
Is this theme integration with Report sale of Wooommerce or use your theme report sale?
Hi @JuliaAbraham, Woo Commerce 2.5 (Shop) is compatible with theme. Have a look at default shop page: http://traveladvisor.chimpgroup.com/shop/
- Report sale of woo commerce is not integrated.
Regards,
Sure i know shop is created by woocommerce. But i mean about: Travel Advisor | Responsive Travel | Trip
- Report sale of woo commerce is not integrated.
Thanks
Welcome.
- The tour & distination search is working fine I guess. The site search using the one on the left of the main navigation menu does not search pages. It only searches blog posts. for better understanding I am providing google drive link to a screenshot of what I mean. I searched using the words and phrases contained in the page, but the result says “No Article Is Available Here Try Again?”. I want this search to display results from the pages as well.
My other question today is:
- I want to hide the “Sort By” row on tour Grid and Tour Listing Page. I used the custom css (.wp-traveladvisor .cs-list-short { display : none; } but this also hides the “Highlights row” on the tour detail page. Can you let me know the class and id so that I can specifically target to hide only Sort By row? For better understanding I am providing google drive link to a screenshot of what I am trying to say. I appreciate your support.
Thanks
Hi @galingpa, Thanks for your feedback. Please follow your ticket you will be replied shortly over there.
Regards,
Hi, i havent received any response on my 2nd question even at my ticket portal.
Hi @galingpa, You will get replied once you raised the query on ticket. If you see there is no 2nd query to be replied on ticket.
For that, you are requested to please present your all queries on ticket to get replies accordingly.
Thank you!
Regards,
HI. i want to translate site to russian and i dont understand how to use loco translate with travel advisor and can you help me plz? )) Thanks ))
Hi @bidzina16 , Please put request to Chimp Support Portal for russian translation files.
Regards,
