604 comments found.
I have breadcrumbs turned off however on my pages, they still show breadcrumbs. I made sure it was on inherit and also I tried manually setting the page to no breadcrumbs but they still show.
Dear Customer,
Thank you for purchasing the theme!
Please make sure you do not use any cache plugins.
The issue needs to be investigated closer on your site specifically. Could you please submit a ticket clicking ‘Get Support’ banner on the item page, specifying your site URL and the admin credentials so that we can take a closer look into the issue.
Best Regards,
i can’t get the theme to install, i keep getting
ERROR
The requested URL could not be retrieved
While trying to retrieve the URL: http://912.ea4.myftpupload.com/wp-admin/update.php?
The following error was encountered:
Read Error The system returned: An error condition occurred while reading data from the network. Please retry your request.
(10054) WSAECONNRESET, Connection reset by peer.Your cache administrator is webmaster. Generated Thu, 12 Jan 2017 17:59:44 GMT by ClientSiteProxy (squid/2.7.STABLE8)
Dear Dariofailla,
Thank you for purchasing the theme!
The issue needs to be investigated closer in order to find out what causes it.
Could you please submit the support ticket clicking Get Support banner on the item page with your login credentials so that we can take a closer look into the issue.
Best Regards,
Good morning… How I can change instagram’s name at the bottom of the webpage over the social media footer which is wrongly typed, It should be INSTAGRAM instead of INSTAGRAMM with doble “M”
Dear Dayrom,
Please submit the support ticket, we will email you the updated fontello zip with the correct icon title spelling.
Best Regards,
Thanks for answer, Unfortunately I don’t have access to the account from where made the purchase, due that one of my clients did it, so I´m unable to send any ticket regard this theme, maybe if you can give me a path way I think I can solve this issue by myself. tnx in advance
Dear Dayrom,
Please take the purchase code from your customer to be able to get support via the ticket system with the professional support team assisting you. This blog section is mostly for the pre-sales questions, other than the complex support issues. What needs to be done in terms of fixing the issue is adding the icon called ‘instagram’ instead of the ‘instagramm’ icon and re-creating the fontello folder leaning on this video https://www.youtube.com/watch?v=kvqRNIINsds . We will add this fix into the next theme update.
Best Regards,
Instagram is spelled wrong on the footer. It is spelled as “Instagramm” with two m’s. Where can I fix this?
Dear Will,
The solution has been provided in your support ticket. Please check.
Best Regards,
Dear Customer,
Thank you for purchasing the theme!
The error means that the memory exceeded the value of the memory_limit configuration option.
We strongly recommend you to contact your hosting provider on this issue. However, there are 2 ways you can try solving the issue on your own:
Open php.ini file on your FTP and add or replace the following piece of code memory_limit = 512M;
If you do not have access to php.ini file, add this piece of code to .htaccess file: php_value memory_limit 512M
If the issue still persists, please contact us via the ticket system by clicking ‘Get Support’ banner on the item page.
Best Regards,
Hi I am trying to replicate your home page. I have done import dummy data & installed and activated all the plugins. Still I am unable to replicate your home page. My site >> http://www.noorsanctuary.com/
Dear Customer,
In this case, could you please submit the support ticket clicking ‘Get Support’ banner on the item page with your Wordpress admin login credentials so that we can investigate the issue closer, find the source of it and sort it out for you.
Best Regards,
Hi How can I remove the login option for normal users for mobile menu.The login option is not visible on laptop screen but visible for mobile menu. I need to remove it. Please let me know.
Hey I got a questions about the slider revolucion… when I browsing on my desktop works excellent, but when it´s on responsive mode is missing some words due that one line text become in two lines so I cant see it well, How i can fix it? Thanks in advance http://www.thelashlounge.com/rebuild/franchise4/
Dear Dayrom,
We need your Wordpress admin login credentials in order to see your Revolution Slider layers and investigate the issue closer. Could you please submit the Support Ticket clicking ‘Get Support’ banner on the item page http://prnt.sc/dou3zs to get some professional help from our Support Team,
Best Regards,
I already fixed it, thanks for answer indeed
Glad to hear that! Sure,you are very welcome!
Hi, I hope you all doing well, I have a question regarding the subscribe box, how to change the background color of subscribe button?
Dear Dayrom,
Please add this piece of code to Theme Options – Custom CSS in your admin and with that done, please replace the default color with the color you prefer and save:
.sc_emailer .sc_emailer_button { background-color: #fff !important; }
Thanks It wokrs properly
Sure, warm welcome!
http://imgur.com/a/kEeNP Why is it that when I try to export my Theme Options that the fields are off-screen and inaccessible?
Dear Customer,
The issue has been fixed in your ticket.
Please check it and let us know if all is okay.
Best Regards,
Good afternoon, Im looking to find out what contact form your using? is it built in to VC?
Thanks.
Hello,
Thank you for your interest in our theme!
Yes, the form is added with the help of the Visual Composer http://prntscr.com/dqjq5j
Please let us know in case of any further questions!
Happy Holidays! 
Hey, I have been having a problem with the services section due the boxes does not align with the image top border http://feelingstudios.com/folder/align.jpg
Dear Dayrom,
Unfortunately, the link to the image does not work http://prntscr.com/dp989y so we were not able to see the issue. Could you please resend it.
Best Regards,
Compatible with wordpress 4.7?
Hello,
Sure, the theme is version 4.7 compatible.
Thank you for your interest in our theme!
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hey, I’m trying to add a new font type but the theme doesn’t recognize it, How can I fix it up?
Dear Dayrom,
What kind of font are you trying to add? Is it a Google Font? Could you please provide us with more details on this issue so that we can provide you with the directions and the solution.
Looking forward to your reply,
It´s not a Google font the font type is “Nexa Rust Script” that´s why I tried to add it through css code but doesn´t work
Dear Dayrom,
All @font-face fonts are located in “theme_name/css/font-face/” folder in the separate subfolders for the each font. Subfolder name is a font-family name!Place full set of the font files (for each font style and weight) and css-file named stylesheet.css in the each subfolder.Create your @font-face kit by using Fontsquirrel @font-face Generator (http://www.fontsquirrel.com/fontface/generator) and then extract the font kit (with folder in the kit) into the “theme_name/css/font-face” folder to install.
If the issue still persists, please submit a support ticket with your admin and FTP credentials so that we can investigate the issue closer.
Best Regards,
Hi, I did the process but still doesn´t working, the others fonts work properly this is not
I tried to add a Your custom CSS code through the admin panel template but not work
Dear Dayrom,
In this case the issue needs to be investigated closer on your side. Could you please contact us via the ticket system regarding this issue so that our support team can investigate it closer. Just click ‘Get Support’ Banner on the item page to get some professional help and assistance on this matter.
Best Regards,
Tnx.. where I can find that option?
Dear Dayrom,
Please see this screenshot for the Get Support banner http://prntscr.com/dou3zs
Looking forward to the ticket from you,
I already figured out how to add this new font type, thanks for your support
Sounds good! Happy to hear the issue has been sorted out!
Hey I´m having problems with de jacqueline map it doesn’t work, this is the message “This page did not load Google Maps well. Check the JavaScript console for technical details.”
http://www.thelashlounge.com/rebuild/franchise4/Dear Dayrom,
The point is that Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: http://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This feature has been integrated into each theme update.
So make sure you use one of the most recent theme versions. Generate the Google Map API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
Then navigate to Theme Options – Service section in your admin, add the key into the Google Map API key field and click ‘Save Options’.
With that done, if the API key is generated properly, you will see the map working on the site.
Hi there… Now the map works pretty well, thank you
Dear Dayrom,
Sure, warm welcome! Was happy to assist!
Hello. I was wondering whether you can send the PSD file to me. I tried to request it via the ticketing system. But I kept on getting error messages from your system.
Dear Customer,
Sure, we are happy to email the PSD files to you. The ticket system is okay now. Could you please try again and submit the ticket request so that we can reply to it with the PSD files link. If the ticket issue persists, please provide us with your email we can send the link to PSD files to.
Best Regards,
Hi!
Great theme. Some questions before buy and it´s all about translation. Can I use the plugin Loco translation to translate theme and booking system for my language?
Best regards!
Dear Snubblaren,
Thank you for your interest in our theme!
We recommend translating the theme via the .po files included into the theme. Please check this tutorial for more info on working with .po files: https://themerex.ticksy.com/article/2369As for the plugin, we do not guarantee the 100% theme compatibility with all third-party plugins, including this one. However, we do guarantee the theme compatibility with WPML multilingual plugin in case you would like to create the multilingual site.
Best Regards,
Hi,
Will PO-edit also work with the Booking system?
Thanks
Yes, the .po files for the Booked plugin are also included into the theme package!
Hi, please tell me where I can change the post icons for the services on the home page! Thank you!
Dear Customer,
Thank you for purchasing the theme!
Please navigate to Services, select the Services post, go to Blog and Single – Single Pages and change the post icons there.
Please let us know in case of any further issues.
hi, can you say me if your theme uses WordPress API runs multilingual with WPML. because we need to have a multi langage fonction. THK
Dear Customer,
The theme is WPML plugin compatible. So you can install it and use in order to run the multilingual site.
Thank you for purchasing the theme!
Hello, We purchased your theme and I have a question. Do you have a list of all the icons available with the icon image?
I also have an additional question, for the Pricing Tables. Is it possible to make the Menu items not clickable at all? No pop-up, no product page, just regular list of services, prices and descriptions.
Dear Customer,
You can see the list of all icons available in demo.html file located in wp-content/themes/jacqueline/css/fontello directory. You can add more icons to the list following this video tutorial https://www.youtube.com/watch?v=kvqRNIINsds
As for the popup and links, please navigate to Our Pricing page and in menu items settings, please select Popup Info – ‘No’. http://prntscr.com/dh840u. To remove the link from menuitems, please add this piece of code to Theme Options – Custom CSS in your admin:
.sc_menuitems { pointer-events: none;
} For more questions, please feel free to submit the support ticket, clicking ;Get Support’ Banner on the item page. Our support team is more than happy to provide you with the professional assistance and help!
Best Regards,
Hi Melissa. Thank you for your answer. I also need to know if there is anyway for me to switch out the main logo image on mobile? So when you’re at desktop with 1 logo displays and at mobile width a different one displays.
Dear Customer,
Sure, warm welcome!
Could you please contact us via the ticket system regarding this issue so that our support team can investigate it closer. Just click ‘Get Support’ Banner on the item page to get some professional help and assistance on this matter.
Thanks,
i want buy that theme you can provide any discount as other theme provider
Dear Customer,
Thank you for your interest on our theme!
Unfortunately, being the Envato authors, we are not authorized to provide any discounts on Envato site.
Thanks for understanding,
Dear Customer,
Thanks for the screenshot but this is another author. Unfortunately, we do not have any information yet about which discounts we are going to have in the nearest future. Please stay tuned!
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