666 comments found.
HI,
can you, pls, check, why doesn’t work a gallery in FIREFOX (I see no thumbnails..)? For example in your demo: http://themes.themegoods.com/stellar/demo1/galleries/gallery-masonry/
Thank you very much, M.
Hi,
I checked on the latest version of Firefox and it’s working fine. Could you please make sure you have the latest version of Firefox and disable all Firefox plugins.
Hi,
thank you for you quick response. It was caused by Firefox’s plugin: Awesome Screenshot – Capture, Annotate & More
Have a nice day! M.
Hi ThemeGoods
I’ve just renewed my support contract. 
I noticed, that in my “Category Vies” (Main Page -> News & Blog -> Categories -> Links below), there is somehow a little “mess”. For example look at the three pages from my category People> https://reflections.dyndns.org/category/people/
The pictures and the youtube embedded video are somehow overlapping?
What did I wrong while creating some posts? Regards, Roman
I choosed Theme Setting -> Blog -> Categories Page Layout -> Grid
Could there be an issue with embedded Youtube videos and pictures above a certain size?
If I choose another setting, there seams to be no problem.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thanks. Can I provide the login credentials within the ticket I will submit? Is this secure for sure?
Hi,
Yes, it’s secured. Please make sure you open private ticket, not public one.
Hello,
I love this theme, but am not pleased with how the images appear in my gallery. They are not sharp. When I click on them to view, they look great. In the gallery they’re fuzzy and look out of focus. I’ve tried resizing a lot of different ways and nothing seems to fix it. What can I do to solve this?
Thank you!
Hi,
Thank you for purchasing.
Please install this plugin https://wordpress.org/plugins/sharpen-resized-images/ it will help sharpen your images.
When it is installed and activated, does it automatically sharpen my thumbnails? I deleted my photos and reinstalled but there isn’t any difference.
Hi,
You have to activated sharpen resized image plugin then install and run this plugin http://wordpress.org/plugins/force-regenerate-thumbnails/ to make it applied to old uploaded images.
I have a question with regards to your return policy. Do I get an email address to send it to or should I simply ask here???
Hi,
Thank you for interesting.
You can see refund policy here https://themeforest.net/page/customer_refund_policy
Hi I noticed that my Stellar Theme sometimes shows a wrong font, especially when connecting with https. The font locks like an old style font like “Times New Roman”. What me confuses is that when I go to Theme Settings I still can see my desired font “Google Roboto” is activated, BUT the Text Sample field shows the same old font style I see on my WebSite? I further observed that I even can change to any font in the settings, but I everytime get this same old font style presented in the Text Sample field.
My website: http://reflections.dyndns.org -> mostly the correct font (Roboto) is displayed https://reflections.dyndns.org -> sometimes a wrong font is usedWhat’s do I wrong with the fonts? Thanks and kind regards, Roman
Hi,
Thank you for purchasing.
I checked your site and I can see Roboto font correctly without issue and also no error on browser console so it should be working fine.
Many thanks for your fast answer. I double checked it on my girl friends computer and still have wrong fonts with https (I use Chrome browser – depends it on this?). Please have a look by yourself, I made this screenshots 30 minutes ago:
https://reflections.dyndns.org/WrongFont01.jpg https://reflections.dyndns.org/WrongFont02.jpgCould it be a browser issue? Again thanks for help. Kind regards, Roman
It seams I’ve found a possibly reason right now!:
https://reflections.dyndns.org/ChromeDebug_Errors.jpgCould that be a or the reason for this issue? May that also may be the reason that all fonts show a wrong Text Sample in the Theme settings? Regards.
Yes that could be the reason.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID.
Hi,
The purchase code you enter to the ticket is not valid, please enter correct one.
Sorry for the wrong code. I’ve troubles to find my purchase code of the stellar theme? Where can I find it? Is there a hint in my Envato Accout?
Got it!: ad0456a6-065d-4c42-bd5d-852aa09c1d1d
Hi there
Today, I can no more post a reply to the ticket which I opened yesterday: “Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support and submit a new ticket.”
I know that my support is expired, but I thought – or I imagined myself – it would be also in your interest if I point to an obvious mistake in Stellar. (At least I myself would be grateful…)
I give up now. I fixed the problem by myself (through changing http to https URLs in the Stellar scripts) and be aware that I have to do that from now on everytime a Stellar update is available.
It’s up to you if you fix this or not.
Kind regards and thanks again, Roman
Hi,
This is our reply. Please make sure you read it correctly.
Your support is expired, however I will help you on this issue.Could you please provide your Wordpress account and FTP detail please. I will check the issue for you.
Basically we want to help you on this even your support is expired. Please provide account informations so we can check it for you.
Where? How? The Ticket is expried. Should I post this sensitive information here???
Could you please reply that ticket? as you have already created a ticket, you should be able to add reply there?
“Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support and submit a new ticket.”
As I already sayed, I cannot reply to the ticket. I get the message above when trying this.
ThemeGoods, thank you, but let it be. We stop here right now before you are angry, ok?
Maybe I sometimes will come up with an other, future problem. Regards, Roman
Hello, the NEW WordPress 4.7.2 is NOW AVAILABLE. Can I update my STELLAR theme with WordPress 4.7.2 Security Release of January 26, 2017?
Hi,
Yes you can update to WordPress 4.7.2
Hello, I just downloaded the 5th February 2017 Stellar theme Update. Then I updated this on my website with the: stellar-v2.0.installable.zip
Now when I go to Appearance->Themes->Theme details, I see Version: 2.0. Is this correct, Version: 2.0 ???? Thanks in advance
Yes it’s correct
Hi! any chance the contact link is included as an icon after the social profiles?
Hi,
Thank you for interesting.
If you mean social profile which displays under menu yes you can add that.
Hello can I update to WordPress 4.7.1? The WordPress UPDATE from JAN. 11th 2017
Hi,
Thank you for purchasing.
Yes the latest version of theme support WordPress 4.7.1
Loved the theme when I saw the demo. Finally created almost 100 portfolio items for the entire homepage to NOT WORK. Please help….
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Support has not been much help and their only options to fix my issues is to change everything to a format I do not prefer just to get the theme to work. I would like a refund, thank you.
Hi,
Really sorry for the issue. I replied your ticket with more information. Could you please check there.
Hello. My site https://www.josealbertopuertas.com don’t work with php7 this is the error:
Fatal error: Switch statements may only contain one default clause in /var/www/vhosts/josealbertopuertas.com/httpdocs/wp-content/themes/stellar/archive.php on line 21
Any idea or solution to fix this?
Thank you from Spain
Please login with your purchased so we can provide supportfor you.
I do it, but the support said to me that is expired, but i don´t want support for my site, i want that work on php 7…
Really sorry, we can’t verify your purchase from this account as you can see, you don’t have purchased badge after your account name.
Ah !! I understand, excuse me … I am the web developer, the template was bought by my client. How can I pass the data to you privately?
Thanks for your update, but the same error with php7: “Fatal error: Switch statements may only contain one default clause in /var/www/vhosts/josealbertopuertas.com/httpdocs/wp-content/themes/stellar/archive.php on line 21”
Trying to add new photos to MEDIA LIBRARY. I get ERROR :Unable to create directory uploads/2016/12. Is its parent directory writable by the server?
Hi,
Thank you for purchasing.
Please make sure folder /wp-content/uploads/ is writable on your server.
thank you, how do I check the above?
fixed it, THANX!
Is it Ok to UPDATE to WordPress 4.7???
Hi,
Thank you for purchasing.
Yes it support WordPress 4.7
BELOW THE RATING ON THIS PAGE is it listed as: Last Update: 12 September 16 . And also it shows: Software Version: WordPress 4.6.1, WordPress 4.6, WordPress 4.5.x, ......
IS THE INFO NOT UPDATED HERE?
Hi,
Info is updated now. Thank you very muh.
Hey guys!
I bought your theme a while ago, but did not use it yet.
Now I’d like to look into it more deep, but via Google I don’t finds the according tutorials (I also checked in YouTube) and /or documentation.
Also where can I download the demo content??
Kindly provide the links.
As I have made already various websites I guess (hope I’m right 
I don’t need additional help.
Thanks in advance! Best, Petra
Hi,
Thank you for purchasing.
Here is detailed instruction about how to import demo content http://themes.themegoods2.com/stellar_doc/import-demo-and-settings/
Hey guys!
I bought your theme a while ago, but did not use it yet.
Now I’d like to look into it more deep, but via Google I don’t finds the according tutorials (I also checked in YouTube) and /or documentation.
Also where can I download the demo content??
Kindly provide the links.
As I have made already various websites I guess (hope I’m right I don’t need additional help.
Thanks in advance! Best, Petra
Hi,
Thank you for purchasing.
Here is detailed instruction about how to import demo content http://themes.themegoods2.com/stellar_doc/import-demo-and-settings/
Hey guys!
I bought your theme a while ago, but did not use it yet.
Now I’d like to look into it more deep, but via Google I don’t finds the according tutorials (I also checked in YouTube) and /or documentation.
Also where can I download the demo content??
Kindly provide the links.
As I have made already various websites I guess (hope I’m right I don’t need additional help.
Thanks in advance! Best, Petra
Hi!
No clue why my question appears 3 times here. Just delete the 2 below…
Looking forward to your reply! BR, Petra
Hi,
Thank you for purchasing.
Here is detailed instruction about how to import demo content http://themes.themegoods2.com/stellar_doc/import-demo-and-settings/
PRESALE question .. I tested the demo and I noticed when I share one photo on fb .. the image preview on the post is not the real one .. but when I click on the link the image open is the right one … any fix for it?
ops .. seems that link generated is not the one pointing to the original photo 
how it can be?
Hi,
Thank you for interesting.
Could you provide URL of page you mentioned please.
here how to reproduce it
1) open http://themes.themegoods2.com/stellar/galleries/elegant-luxury-model/
2)choose the 3rd photos (woman with white dress)
3) Click Share on fb
4) in the facebook preview you’ll not see the image (first error)
5) once the post in facebook .. you’ll see as preview image the girl with the red dress and the luxury car
6) now click on the post .. you’ll be redirect to the your website .. opening the photo with the the red dress and the luxury car .. while at the beginning (point 2) I choose another photo
Let me know how to fix it .. because for the moment its blocking me to buy this theme ..
Hi,
Thank you for your info.
That’s correct because when you shared, you shared gallery which has girl in red with car as featured image and you didn’t share each photo.
ok .. so unfortunately is not what I’m looking for …
is there any way to avoid that? why is not possible to share the single photo? I’m looking and checking many-many theme and all have this issue . i dont understand why ..
I am evaluating your theme. Can you tell me if it possible to add a title to masonry gallery images to indicate the gallery name Thanks.
Hi,
Thank you for interesting.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
I don’t know how to explain it any clearer….
hi, presale question, can the menu align to the right?
Hi,
Thank you for interesting.
It couldn’t be done using theme admin. However you can edit theme CSS file to change that
Hi, presale question: I see there is no frequently updates, is the theme WP 4.6 and WooCommerce 2.6 compatible?
Hi,
Thank you for interesting.
Yes it support WordPress 4.6 and Woocommerce 2.6
Thank you guys!!
Does this theme support WP 4.6?
Hi,
Thank you for interesting.
Yes it support WP 4.6
