225 comments found.
I tried to submit a ticket but your system won’t connect to my Envato account. Why do you guys make it so hard to get support?
I imported demo content, I did all the steps and it said “Congratulations! Import successful!” (something like that), but none of the pages and posts and photos were imported. Tried several times to no avail. Someone please reach out to me. Don’t tell me to “submit a ticket” because your support system won’t even let me log in.
Hello,
I’m sorry that you are facing issues with submitting a ticket. Probably Envato face technical issues and this is temporary. You can try to submit it later.
Such issues always caused by server settings. Please contact your hosting provider and ask them to check these settings:
max_execution_time 600
max_file_uploads 100
memory_limit 128M
upload_max_filesize 64M
post_max_size 64M
max_input_time 60
What I don’t understand is why these are not indicated in your sales pages. It’s quite deceiving when you make it look like setting this theme up is as easy as one click. Configuring server settings is a bit too advanced considering your product and your sales copy are designed for people who work in charities and churches.
Btw, I tried to change these in php.ini and still not able to import the demo. I also tried to sign up on your ticketing system but Envato still won’t let me log in.
Info about server requirements located in our documentation which you can access from item page.
As I see you submitted a ticket and I already replied. Please check it.
It’s sad how you make it look so easy to install the demo with just one click in your marketing copy and then people who bought end up having to tinker on more technical aspects like htaccess and php.ini just to install the demo. To think these are church staff workers you market your product to.
A warning to everyone planning to buy this thing. It’s not as easy to install and to setup as they claim it is. I ended up not using this theme after buying it. Hope you guys have a better experience than I did.
Hello,
The most issues with dummy data installation are related to server settings only. In the ticket I mentioned what settings should be updated on your server and you didn’t reply back. Also info about server settings stated in our theme documentation.
If you are still having issues with dummy data installation you can reply to your existing ticket or create new one.
Im about to buy the theme and I wanted to know if I can change the colors of the header? Need to know ASAP, have a client who likes this theme but I want to be able to change the colors
Hello,
Thank you for your interest in our theme.
You can edit anything in the theme if you have sufficient skills.
great theme, im trying to follow the demo, but I dont see how to make the breadcrumb go away and make the revolution slider show up like the demo, help please
Please submit a ticket to our support system and provide me with Wordpress admin panel details so I can check the issues.
Hello, I am trying to change the direction of this template to RTL, and it seems to be difficult actually. I am wondering if you have the RTL version of this template by any chance? Or do you have any advise that make it easier for me?
Thanks in advance.
What does “SUPPORTED” tag right beside my name mean here? I have not been helped on this matter yet.
Hi team, i need help..
Module of events It doesn’t work.
Help me..
Hello,
We need to test your website to locate and fix the issue. Please submit a support ticket and provide us with your website address and admin panel details. Also please be more specific regarding the issue.
Hi error import data..
A 500 error has occured
500 errors are generally caused by one of the following two problems.
1) A bad entry in the site .htaccess file, if you are the webmaster try logging into your cPanel, and use the file manager to rename your .htaccess file if this fixes the error you should then check the contents of the .htaccess file / roll back any recent changes.
2) A php error / code error also causes a 500 error, you can try enabling ‘PHP display_errors’ by following this guide Enable Display errors
If after trying both of the above solutions and you are still seeing the 500 error please do contact support
Help me please!
Hello,
I’m sorry that you are having issues with our theme.
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Is there a way to easily change the size of the text headers without editing CSS?
Hello?
*Also – how do I remove or adjust the calendar events bar that is right on top of the bottom of my main page slider?
Hi,
Please submit a support ticket and provide us with your website address and admin panel details and we will provide you with all required help.
Ticket submitted
COLOR CHANGE: Everything imported right the first time, the only question I have is where do I go to change the ORANGE color that seems to be the main theme color? I cannot find it, thanks!
Hello,
You can easily change color in Theme Options > Fonts & Colors section.
On the bottom of the top SLIDER there is an EVENT….where do I go to either DELETE/EDIT it??.....I can’t find it and there is NO DOCUMENTATION with the theme!
Forget my last question, figured it out. WHat I cannot find is how to edit the CALL TO ACTION in the FOOTER…..cannot see where the info is coming from….also, GOOGLE MAPS does NOT work, even though I entered all the parameters. How do I make it work? Thanks.
LOGO ISSUE: The name of my page is FINAL DAYS PRAYER and that forces the text down below the icon. How do I keep the TEXT AND ICON on the same line? Thanks.
Hi,
Please submit a support ticket and provide us with your website address and admin panel details and we will provide you with all required help.
I am using the home page as a one-pager, and it works great except that some of the nav tabs are permanently in the ACTIVE state….how do I fix that?
Hi,
Please address all your technical questions in the support system.
Interested to buy this, just one question. Can the height of the slider be set to maybe just 80% so that the Events section is showing up above the fold?
Hello,
Thank you for your interest in our theme.
You can easily edit slider size in the admin panel.
How much is the extended license?
Hello,
Extended License license is $2450.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hi,
Font & Color theme options are not working for me.
I’ve submitted ticket #890748 about this.
Please help.
Hello David,
We replied to your ticket. Please check it.
Thank you. Just replied to you with the info you requested
Hi. Any update on my ticket? Seems having more memory allotted hasn’t fixed the issue. Thank you
Hello,
I replied on your ticket. Please check it.
Great theme. Pre-sales question: Is it fairly easy to change colors and menu style or is it pretty much as presented? Thanks.
Hello,
Thank you for your interest tin our theme.
Most colours can be changed in the admin panel. If you want to change menu layout or buttons style you will need to edit css files.
Hello, I bought this theme and I really liked it the only thing is is there a way I can import the demo for my website? Like all demos pages and menus?
Hello,
Yes, you can install demo content to make it look like our demo. Please check this video tutorial: https://www.youtube.com/watch?v=N39yCn0zIiIHi,
Since i update my Wordpress (ver 4.6), i can’t see nothing on my pages with visual composer, only in classic mode… any idea?
Thx
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Hello was the version 1.2 mobile friendly?
Hello,
Thank you for your interest in our theme.
All theme versions are fully responsive.
for some reason I dont know why my website is not mobile responsive anymore wp version 3.5.2 theme version 1.2
http://www.rochdaledawah.co.uk/Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
where can I submit a ticket?
You can submit a ticket here: https://ancorathemes.ticksy.com
Does this theme have a Store?
Hello,
Thank you for your interest in our theme.
Unfortunately this theme does not include shop in the package.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
I recently purchased this theme and used the tribe event calendar plug in included. This was all working fine until suddenly my events disappear but I could still click on the date to go to them. You can see from my link http://www.whateveryoucando.co.uk/church/diary that there is indication of an event there but the event info isn’t showing up (28th august.)
I have tried to submit a ticket my my licence code is saying it is invalid. I have also tried contacting the plug in makers directly.
Thank
Hi,
Unfortunately we are facing technical issues with our support system. Please try to submit a ticket in 1 hour. I’m sorry for this inconvenience.
Hello,
It is compatible with version 4.6 ?
Thank you!
Hello,
Yes, our theme is fully compatible with Wordpress 4.6.
Do you offer this theme in Drupal?
Hello,
Thank you for you interest in our theme!
Unfortunately this theme is available as Wordpress version only.
