590 comments found.
Hello,
I am working on a webpage from where Gecko have been installed. We are nearly done with the setup, but would like to change something on the quick view when clicking on the products. Is it possible to change the quick view setup, so that I can replace the image with a Youtube Video, and also add products to the quick view part?
Have a nice day! 
Hi, Can you help us create topic at http://support.janstudio.net/forums/forum/themes-support/gecko/ our technical team will take a look and help you solve your issue.
Thanks
Hi, thank you for the reply.
I tried to enter you page, but to be able to make the topic, I need the purchase code. The problem is that I am not the one who bought the theme, I am just working on it, so I am not able to enter the support page
If it helps, this is the page that I am currently working at: http://staging4.cele2.laves.nu
Hi,
You can ask buyer who purchase for our theme about purchase code. Because we only support for user who pay for our theme.
Thanks
Hi, I really like the demo, but I have 4 pre-sales questions:
1. The ‘Shop Left Sidebar’ gives an error. If there’s an error on the demo page already, I get some doubts: http://janstudio.net/gecko/fashion/shop-left-sidebar/ I would like to see the shopping filter (color, size, price etc.) work on a category page.
2. I can’t find it in the demo, but I’m asking anyway: I love the productfilter (color, size, price etc.) on mobile with a button above the category. Like in this theme (open it on mobile or resize browser to mobile width) http://atelier.swiftideas.com/shop/?sidebar=left-sidebar I’m talking about the filter button. Can you add this functionality to your theme?
3. On desktop the video’s load in a lightbox, but on mobile I’m sended to the YouTube channel. Is it possible to open video in lightbox as well on mobile?
4. You promote with the 360 degrees video. What is so special about it? I see a YouTube video (so it’s the same as a regular video) but then you recorded a 360 degrees product. What is the extra functionality in the theme about 360 video’s?
Thanks in advance!
Regards,
Peter
Hi, Thank you for interested in our theme!
1. Thank you for your report, we will fix this. You can check our demo with left sidebar filter at http://dev.janstudio.net:8082/gecko/fashion/shop/
2. You can see our demo on mobile at http://dev.janstudio.net:8082/gecko/fashion/shop/ we can help you do it like http://atelier.swiftideas.com/shop/?sidebar=left-sidebar
3. This problem by mobile OS auto switch to app you can read more at http://www.idownloadblog.com/2016/09/18/how-to-play-youtube-and-other-web-videos-inline-in-safari-on-iphone/
4. We demo our product with regular video, we mean you can record regular video, or 360 video and embed to your product.
Regards,
JanStudio Team
Hi, thanks for the fast reply.
1. I have still 2 issues with the left sidebar filter. When selecting a size, it’s not clear which one you’ve already selected. With colors the swatch gets an extra circled border around it, but with size nothing changes.
Andt he price filter gives me an error: Fatal error: Call to undefined method WC_Query::price_filter() in /home/dev/public_html/gecko/fashion/wp-content/plugins/openswatch/openswatch.php on line 239
2. The dropdown filter is very neat, I missed that one. Looks alright to me! Is it possible to add price filter and categories in the dropdown filter?
3. It’s not on Safari, it’s on Chrome. And when playing the video within the desktop browser, resizing below 716px makes it open on YouTube, I want it to open in lightbox.
4. Ok.
Best Regards,
Peter
Hi,
We really appreciate your comments!
1. We fixed style selected for filter by size and filter by price.
2. Yes you can add filter by price and product categories in top filter but categories filter don’t have ajax filter.
3. We checked and saw this issue, we’re investigate and fix soon.
Thanks,
Hope you love our theme and purchase for this 
You’re welcome! I see one more bug, the newsletter subscription doesn’t work. When clicking on subscribe it ouputs a ‘0’. Any ideas on that?
Hi, We fix problem with video, and problem with newsletter subscription form is issue of YITH plugin we report author for along time but they didn’t fix and we also have hot fix for this plugin. After you purchase we will send you hot fix.
Best regards!
Well, I got the theme! Looking good for now.
Two questions: 1. Where can I change the colors of the productbanners ‘new’ and ‘sale’? And same goes for button colors. I want to give all buttons a different color by changing one setting. I guess it’s the primary color now, but changes a lot more then buttons. Would be nice to have this option in the color-section of the theme settings.
2. Can you give me the fix for the newsletter popup?
Thanks in advance!
Hi,
Thank you for purchase!
1. For the “Sale” and “New” badge we want it have different color to attract customer so we didn’t merge setting with other button. You can change color of “Sale” and “New” by add custom css in JanStudio > Theme Options > General Layout > Custom CSS .badge span, .badge .new { background: #b59677;} you can change #b59677 with your color.
2. You can download YITH plugin at https://www.dropbox.com/s/iid66e5lwrxke25/yith-woocommerce-popup.zip?dl=0
Best regards
I understand ‘sale’ and ‘new’ are in different colors then other buttons.
What I mean is a setting in theme options to change the color of buttons like ‘add to cart’, ‘shopping cart’, ‘go to checkout’, ‘sign up’. So the important buttons. In a lot of webshops you see they have a different color the jump out of the rest of the content. If I change primary color, not only the buttons change color, but a lot of other content too. That’s not what I want.
Yes, thank you for your feedback ! Now we understand your comment
We really appreciate this and consider this task for future update.
Best regards!
No problem. Thanks! Another question: how do I disable the side-menu? So the hamburger menu on desktop.
You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
@media only screen and (min-width: 1024px) { .jas-push-menu-btn { display: none;} }
Regards
Thanks, works fine!
Two more issues: 1. The footer background color changes in the theme options aren’t working. As well in the footer tab as in the color scheme tab.
2. On the productpage there is a size table link. How can I disable it? And where can I change the size table URL/image if I do want to have it visible in the future?
Hold on! I’ve found the settings of the size table URL. But no option to disable it.
What I do miss is an option to change favicon. I can do it manually through FTP, but this is usually a setting in themes.
Hi,
1. The footer have overlay layer so you can change background overlay by add custom css in JanStudio > Theme Option > General Layout > Custom CSS
jas-footer::before { background-color: rgba(0, 0, 0, 0.95);} you can change 0,0,0 as r,g,b code and 0.95 as opacity
2. You can disable size guide by go to Theme Option > WooCommerce > Product Detail > Size Guide > Remove Image
3. You can follow video to upload favicon for your site https://www.youtube.com/watch?v=7cxQTN56uyE
Best regards
Perfect!
I have another question: On the product below I’m testing the stock. The first variation (ML) is out of stock. The second variation (SM) is in stock. The add to cart button should disappear when the variation ‘out of stock’ is selected. But it keeps showing. How can I fix this?
http://www.peterv7.sg-host.com/fashionandjewels/product/breast-dress-glitter/Thanks in advance!
Hi prsocial
Please give me a temporary admin account, I will hot fix for you (send via https://themeforest.net/user/janstudio)
Thanks
Hi,
You can add custom css in JanStudio > Theme Options > General Layout > Custom CSS
.entry-summary .single_add_to_cart_button.disabled.wc-variation-is-unavailable { cursor: not-allowed; opacity: 0.5; }
Can you take a time to give our theme 5 stars at https://themeforest.net/downloads, that will help us in sale.
Thanks and best regards
I’ve rated 5 star now 
I want it to not display at all, so I’ve set it to display:none; but the same goes for the quantity and possibly the wishlist button. Is it also possible to do this on those elements?
Best Regards
Hi,
Thank you for your rate!
You can change prev code to .woocommerce-variation-add-to-cart-disabled {display: none;}
These code can help hide “add to cart + quantity” but can’t hide “add to wishlist” button.
Best regards
I have another few questions/notes
1. Can you tell me the changelog for the latest release (24th january)
2. In a variation product, when the options dropdown is still on ‘select options’ and you press add to cart button, the shopping cart (from the side) triggers. While you actually should first add a product to cart.
3. Can you add ‘minutes’ to the maintenance countdown?
Thanks in advance!
* Tweak - Add theme option to config blog’s page title * Tweak - Add custom action to custom quick view * Fixed - Fix button color when use theme option color scheme * Fixed - Fix bug button show video on product detail page * Fixed - Fix bug “disable add to cart button”2. You can update latest version to fix this.
3. We will consider this a task to update in future.
Best regards
Alright, I’m going to update it. Isn’t there an easy option to add the minutes? Would be great for now.
I have another thing for a feature update: The page titles are quite high, especially for en e-commerce theme. I’ve already disabled the page title on the cart and checkout page, because we want people go through the checkout procedure as easy as possible.
I would suggest 2 options:
1. Make a function to change the page title height
2. When page title is disabled, there is a margin top of 60px by default. I have to use custom page CSS to disable this. Would be nice if there is a functionality for this. Will improve the theme 
Thanks and best regards!
And I want to change the default value of the number of days the NEW badge is on the product from 5 to 8. Where can I do this? 
1. Thank you for your suggest, we will improve for the next update.
2. To change default value of the day display “New” badge you can change in theme > gecko > core > admin > config > metabox.config.php line 142, you need backup this file because future update will reset value.
Best regards
Thanks!
In the meanwhile I have another question (sorry, haha). I use the flip hover, but the white overlay is too white. I’ve tried finding the css class through inspect element, but can’t find it. How can I make the white overlay more transparent?
Hi, the class for overlay on flip product is.
.product-image > .db::before { background: rgba(246, 246, 246, 0.9);}
You can change with your color
Best regards
Perfect! Thanks again!
The default value (you explained) of the number of days a product is set to new, I think it’s nice to have a theme option to change the default number. I can’t imagine all shops want the same. Just an idea
Thanks!
Best regards
Yes, we have option for user can change for separate product in product option. Best regards
I know that, I mean that it would be nice to be able to change the default value and that it sticks that way after updating the theme. So then it might be the best option to add it to the theme options or something like that.
Can I safely delete the Gecko Sample Data plugin when I don’t need sample data anymore?
Yes, you can deactivate or delete Gecko Sample Data plugin
Hi! I have another question
Below 768px I want productpages to show 2 products next to each other. That lowers the amount of scrolling, because at the moment you only see 1 product full width. How can I achieve this?
I’ve tried doing some custom CSS, but that also affects a general CSS class (.jas-col-md-9 jas-col-sm-9 jas-col-xs-12) and not a unique CSS class.
Thanks in advance!
Hi,
You can add custom css
@media only screen and (max-width: 767px) { .products .jas-col-xs-12 { flex-basis: 50%; max-width: 50%; } }
Best regards
Works like a charm! Thanks!
Hi , just installed theme with demo, but all product links show 404 error when trying to get to their product page.\ And also how can I change the menu to be like fashion 4 or fashion 5 ? I only see “fashion demo”
Hi,
Thank you for purchase and using our theme!
1. You can change permalink follow our screen shot in Settings > Permalink https://monosnap.com/file/LSgXvNZzBuwp8yUNShBQQgK9U13t1W#
2. You change home fashion 4-5 as homepage by change in Settings > Reading > Front page > Home Fashion 4 https://monosnap.com/file/vXwg29d9eiIOWzvNdY74A0seS2KRKq#
Best regards!
Thanks for replying. Im still having issues with 404. I changed the links according to the pohot you sent.
But only the main page is working (index). all other links in the site are broken and I keep getting 404.
can you create a topic at http://support.janstudio.net/forums/forum/themes-support/gecko/ with your site detail ( url, temporary admin account) our technical team will take a look and help you solve your issue.
Regards,
At the product detail page, I want to show the list of “recently viewed products,” get it? Install easy not the same demo? To convert the entire default language into my language possible? Thank you
Hi giaybinhha,
Thank you for interested in our theme!
Yes, you can add “Recent Viewed Products” at sidebar. You can import our sample demo data with one click.
Our theme support you can change main language to your language – Vietnamese.
Our team come from Vietnam, hope you purchase for our theme.
Thanks
I can not give “Recently viewed products” in the sidebar, because your product page without sidebar. I want to make the same product size color products without dragging the cursor on the image. You can do that are not? Thank
Can you create a topic at http://support.janstudio.net/forums/forum/themes-support/gecko/ with your website link, temporary admin account. We will take a look and help you solve your problem. Best regards!
How I can change the footer height? Also how to change hover color on footer links and breadcrumbs. Thank you.
Hi,
Thank you for purchase and using our theme!
1. You can change height of footer by add custom css in JanStudio > Theme Options > General Layout > Custom CSS .footer__top { padding: 80px 0;} you can change 80 with your number.
2. You can change color hover of footer and breadcrumb in Theme Options > Color Scheme > Primary Color
Or you can add custom CSS to change only hover color for footer and breadcrumb .page-head a:hover, #jas-footer a:hover { color: #b59677;} Change #b59677 with your color.
Best regards!
Hello,
I have some pre purchase questions:
1. Does the theme has any issues when translating into spanish? Does the accent marks works properly?
2. Does your support theme understand english? With some authors I really had a hard time because they don’t speak english and they barely understand and their answers are sometimes crazy. Which support system do you use?
3. Does the theme has a “Catalog mode” option so I can easily disable the prices on the theme?
4. Which slider plugin does the theme use?
5. Is the newsletter pop up window easy to configure? Some pop ups windows that comes with some recent themes are useless. Which plugin do you use for the pop up window?
Thanks for your answers, looking forward to hear from you soon.
Hi,
Thank you for interested in our theme!
1. Our theme have .pot file so you can easy to translate to any language. Our theme use goole font and support latin and latin extended so the accent mark work with property
2. Yes, our team using English for support. You can check at http://support.janstudio.net.
3. Yes our theme already support “catalog mode” in theme option you can easy switch to “catalog mode” with one click
4. Our theme use Meta Slider plugin.
5. Our theme use YITH popup plugin for newsltetter, we saw it easy to config and change content.
Looking for your purchase.
Thanks & best regards!
Hi JanStudio, great theme. Please help, I do not wish to display a menu on mobile devices. I only wish to display a menu on desktop devices. How can I disable the mobile menu completely and keep the desktop menu? Thanks. Rick
Hi,
Thank your for purchase!
You can add custom css code in JanStudio > Theme Option > General Layout > Custom CSS
@media only screen and (max-width: 736px) { .jas-push-menu-btn { display: none;} }
Best regards!
thanks, it works. 
Presale Question: http://janstudio.net/gecko/fashion/portfolio/ – Can this be done for items in the shop. As in can we put products in this masonry style, and when they click on it takes you to the product/item page.
And when you click on image or title it take you to product detail page.
Best regards!
Thanks for that. But can it also work for individual products as opposed to just categories as well?
Hi, it can work on both shop page (all products) and all sub categories page.
Hello, does it support multi-language feature? if so, is Arabic Included?
Thank you for interested in our theme! Yes, our theme support you can built multi-language site. You can use WPML plugin or Poly Lang plugin. But our theme not yet support Arabic and RTL.
Best regards!
Hello.
I am developing website with gecko/JanStudio theme/plugin. It is great! Well… I have a main problem. I can add sidebar including product category/subcategory and search widget to the right of product listing page. But I don’t know to add sidebar to right of product subcategory page. I add it, then it places in bottom of page. I want to add sidebar to right of product subcategory page. In JanStudio/Theme Options/Woocommerce/Sub Category Setting, there is no settings for sidebar. But I can see it in Product List Settings.
I tried to make it, but it is not solved. I found your forum on google, Please help me.
Here is my url: http://store.cosvalgroup.com/product-category/locherber-cosmetics/make-up/labbra/ (Product Listing Page) http://store.cosvalgroup.com/product-category/locherber-cosmetics/make-up/ (Product Sub Category Page)Thank you for your viewing my comments. Solyna.
Can you send us purchase code via our profile and temporary admin account, we will take a look and help you solve your problem.
Thanks
What happens after the 6 months of support? Will I still be able to use it and receive updates?—and is it compatible with Dokan? I have a theme that isn’t so well that was a waste of money.
Hi
Thank you for interested in our theme!
You still get update after 6 moths of support. We don’t check our theme with Dokan so we are not sure it compatible with Dokan.
Best regards!
Thank you! Will there be any discounts for new years? or if it doesn’t work would I be able to get a refund easily?
Hi,
Sorry we don’t have discount for new year.
We check again and saw our theme don’t work with Dokan, if you want use our theme with Dokan you need hire some front end developer to help you style.
Best regards!
I would like to add a video as a video background. How am I gonna do that?
Hi,
Thank you for choosing our theme!
You can follow our video tutorial at https://www.youtube.com/watch?v=JpS_qT1N85I
Best regards!
thx! how about embedding a video file? (.mov)?
Hi,
Visual Composer don’t support embed video, you can upload your video to youtube and use link.
Regards!
ok, thx. why doesn´ my video run continuously – just like the default video? see here: http://eyecatcha.com/lange-wimpern/
I don’t know why, can you try to optimize your video, i you saw your video reload or can you make longer video
Regards!
Sorry to bother you again! The banner images that are set by the featured image are not appearing on my site? the site is now live so would be love to resolve this ASAP.
One of the pages in question is: http://www.nancymeiland.com/store/ it just brings up a grey bar. so not finding the image?
Hi, You can upload image for shop page in JanStudio > Theme Option > WooCommerce > General Setting > Page Title Background.
Best regards!
Really a nice and optimized theme.
I have few pre sales question:
1) Can I have multiple grid in Mobile view ? Currently it shows product in one column in mobile view, I want to have 2 columns in mobile. is it possible ?
2) In desktop version can I have 6 column in shop page instead of 4 ?
3) The product zoom view in mobile is so annoying, whenever I try to scroll through the image in mobile it keeps zooming the images instead of scrolling. Is there any way to turn off the zoom functionality specifically for mobile user and instead of zoom a swipe feature to see the next gallery image of the product ?
Hope to get the answers soon 
Hi. Thank you for interested in our theme!
Let me answer your question.
1) Yes, you can display 2 columns in mobile. We can help you do it.
2) Now our theme have option to display product with 2,3,4 columns. We will update theme option to support display 6 columns on shop page.
3) We check and saw this issue. We will fix and release soon.
Thanks & best regards!
Thanks for the quick reply, I could find two major issues in iPad.
1) The Navigation menu breaks in ipad and doesn’t show the submenus in shop menu. 2) If I change the orientation of the ipad the grid breaks and overlaps to each other.
Let me know whether those issue can be fixed by support ticket or you are going to update the version real soon, as I need to purchase a similar theme at an early date.
Hi,
Thank you for report bug!
1. We fixed issue related to navigation on ipad. 2. The issue related to grid on when you switch view from portrait to landscape can you tell us which version of iOS and name of ipad you’re using, we check with simulator and still saw it work well
3. We update our theme option to display 6 columns and all issues release on next monday or tuesday.
Best regards,
We wait for your purchase!
Thanks for the reply. I am using ipad mini 2 and on ios 9.3.5
Here’s the screenshot: https://www.dropbox.com/s/ssluu0r48i3gb7j/15328225_10210386424129784_1774245053_n.jpg?dl=0Looking forward for the update.
Thanks, we will check and fix soon.
Hi! Do you think about adding headings to blog templates other than single posts?
Hi,
Thank you for interested in our theme. You mean you want add page title heading on blog page?
Yes, and same for blog categories
Now we have blog slider for blog page so if we place heading title it see like as duplicate content.
If you want add page title heading on blog page we can help you remove blog slider and add page title heading after you purchase.
Best regards!
Seems it can be done by customizing jas_gecko_page_title function, but maybe I just missed something in options?
Can you create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with purchase code and your custom file, our technical team will take a look and help you solve your case.
Thanks
Hi, I am trying to change the menu and there is no way. Even if I change the items, it’s still the same names…
Thanks
Thank you for purchase! You can check the menu? Is it “main menu” or “left menu” https://monosnap.com/file/rnyCrjsY2MK8OPySnpyTD8whwqyJez#, it defend on header layout you use for your site.
Best regards!
Solved. Thanks! But I have another question. I am trying to add the Woocommerce filter widget to the shops page, but when I open the page so as to enter it, the only widgets available are the footer ones… I am sure it will be so easy to add it, but I cannot see how…
Thank you
Hi, Can you send us your website link and temporary admin account via our profile, we will take a look and help you solve your problem!
Best regards!
Hello, how i can update the files without damage the existing configuration of my site? thanks
Hi, Thank you for purchase and using our theme!
You can update theme without any problem with your configuration, it only have problem when you edit code in theme.
Best regards!
Just purchased theme. Trying to install but says “The package could not be installed. The theme is missing the style.css stylesheet.”
Thank you for purchase! You can follow this tutorial to install theme https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Thank you. One last question. How can I update my visual composer? Says I need to buy a liscense but from my understanding it comes with teh theme
Hi, You don’t need buy a license of visual composer because when have new update we will check compatibility and attach latest version of VC with our theme. Now you can download and reinstall this plugin again.
Best regards!
How do you remove the “front page” on the featured image. I’ve searched all over can’t seem to find it. Thanks.
Hi
Thank you for your purchase and using our product. Can you please give me more detail of this issue ? Screenshot would be great to help us check and help you solve this problem.
brill have done messaged you on the message bit. Thanks.
I don’t seem to be receiving emails when you message back or comment so not sure it’s going through properly!
Hi, we replied your message with solution, pls check. Best regards!
Sorry your solution isn’t coming through on my emails… do you have skype or another means to send the solution?
Hi,
1. You can disable page title in Pages > Home – Front page > Page Layout Options http://take.ms/ZByDAq2. If you want keep image, texts (home, Nancy Meiland…) and only hide text Front Page you can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.home .jas-breadcrumb { display: none;}
Best regards!
Thanks a lot I’ll give that a go! great to know.
Also is there a bit of code to delete the “My Account” icon?
Yes, you can add custom css code .jas-my-account { display: none;}
mmm.. weird doesn’t seem to be working!
I checked and saw this code didn’t apply to your site, can you send us temporary admin account via our profile, we will help you check it
Hi, purchased theme and it’s very good. Have an issue with metasilder though. Displays fine at the top of a page but if I try and display a slider anywhere else on a page or in a widget it does not display. I am trying to add a slider carousel above the footer. The carousel works and looks fine if put at top of a page just not in at bottom or in a widget please help?
Also, I want to add a newsletter signup to the very top right by search icon/my account login, how do i do this?
Hi, Thank you for purchase and using our theme! Can you create a topic at with your website link and detail of your issue, our technical team will take a look and help you solve your case.
Thank & best regards!
I cant work out how to start a topic? I have sent 2 private replies, 1 to topbar post and 1 to metaslider mobile post. Thanks
Hi, you can create new topic at bottom form on this page http://support.janstudio.net/forums/forum/themes-support/gecko/ We replied you on forum, so you can check now.
Best regards!