67 comments found.
bought the theme not able to install on WP Its showing style.css is missing have tried multiple methods
Hello! Please unzip the main archive. It contains Offline Documentation, License, Theme and Child theme. You need to unzip the Main archive and install archive with theme 
If you will have some problems, please contact us via support form 
Je n’arrive pas à ouvrir le thème une fois qu’il est installé sur mon wordpress est-ce qu’il ne manque pas un fichier Merci
Hello!
Please contact us via support form. Thank you
Hi ! I’m Fred from France.
I’m very interested in your theme. I would just like to know if this has an automatic translation in French? Thank you for your reply.
Best,
Hello! Yes, we have po and mo files with translation on French.
Hi, we are interested in buying your theme. We have 2 questions that we would like to ask.
1. Does your theme support WPML? 2. Is it possible to have the Gallery show just images without any text (just categories) and open a lightbox when clicked on so that the user can navigate through the images?
Thanks!
Hello, 1) yes our theme is officialy compaitable with WPML https://wpml.org/theme/cropit/ 2) yes, like this http://promo-theme.com/cropit-wp/gallery/grid/col-4/ (just don’t get the names of photos). Also next update we’ll do the gallery like in our anothe photography theme http://promo-theme.com/persona-wp/gallery/popup/
Hi, I downloaded my purchase and followed the documentation instructions but when I try to install the Unyson items, the next error appears: Failed to access Github repository “ThemeFuse/Unyson-Shortcodes-Extension” releases. (cURL error 7: please help
Hello! Please try again later. Sometimes this extensions update and it are not available.
Well I think that “sometimes this extensions update” is not a proper answer, is it in the middle of an updating process right now? Found in your forum that this trouble is frequent. Please give a proper response to my problem.
We ask you to try later. This problem will disappear.
I fixed the problem with my host and was way too far from an extension update of Github. I think your answer as an author and a seller is not good so I´m reporting this issue to Envato.
The problem wasn’t be in your host! Your right. Have a Good day
Hi, a new question: No problem if as ADMIN I post a new article for blog, but if a second user write a blog post I see an error with anchor http://www.bloomablossom.com/wp-content/uploads/2017/02/ancor.jpg
Second issue: in blog list view, Theme show me username twice http://www.bloomablossom.com/wp-content/uploads/2017/02/doublename.jpg
Hello! Please send url, login and psw to support@promo-theme.com . We need to check it.
Hi, great theme!! I have a question: I set up 3 different shipping methods (flat rate, free shipping and local pickup), but in the cart, I can’t find a way to select them. Template calculates cart total price with the first shipping method (flat rate). Can you help me? thank you a lot
Hello!
We will answer you by the mail. Please be in touch
Please write us to support@promo-theme.com
Hello! Plz download new version.
thank you for your fast reply. now in “checkout” page I can choose Shipping Methods. Is it possibile to have same choise in “cart” page? In this moment if I buy a product for 39$, “cart” page show me 49$ (product price + shipped price).
Sorry, such possibilities yet. In next updates we’ll do it
pre-purchase quastion:
can you fix this bug? http://dev.numish.ru/bug.jpg
Hello! We don’t have this bug. You can see it on our demo site. Please clear the cache of your browser.
Hello, i have problems with fonts. Typography settings in theme settings are not enough. I can not change icon-font in the navigation. Please give me an option to change theme fonts. I am not a webmaster specialist engineer thanks..
Hello, please write us to support@promo-theme.com. We’ll solve your problem
Hello how to make update the template ?
Hello plz write us to support@promo-theme.com
Hi,
I’m French and I’m very interested by your theme. Is it possible to fully translate it easily ?
Thanks ! Alex
Hello! You can use WMPL and easy translate our theme. Or we can include .po and .mo files and you can translate it easy
Does this theme support woocommerce? Such as stripe integration and a checkout page?
Hello, we have update 1.3, it will contain a shop (woocommerce, new type gallery and shop page with check out and etc.). Update will available 6-8 january.
Hello! Good news, new version with shop is available now
Thank you! That was the main factor in my purchase!
Thank you for purchasing
I got an email saying the new version is available but I still keep downloading the previous version. Is it available?
Yes, it’s available. The last version is 1.3.
I got it working by downloading everything, when I click download “installable wordpress files only” it gave me the older version.
We’ll update theme with fixed errors today
Hello, I can not install the demo because I miss “zip extension” ... how to do?
Hello! Please write us to support@promo-theme.com . We’ll solve your problem quickly
Hi, I have just sent you a ticket. I get this error in my page
<a href=”<br /> <b>Catchable fatal error</b>: Object of class WP_Error could not be converted to string in <b>/home/nuevaesc/public_html/carrerafotografia/wp-includes/formatting.php</b> on line <b>3768</b><br />
Thanks, Francisco”>
Hello! We’ve answered you
Thanks for your fast support, I have rated you
Thanks, were happy to help
Great theme! Would this be able to handle a membership plugin and/or events plugin?
Jayce
Thank you! We think we’ll test the “simple membership” with our theme.
Really a beautiful theme! GLWS
Thank you very much
Parallax is supported?
Hello, our design was created with out parallax. In new themes we use it. I think in future pages this template we do parallax
Hello! Good we’ve added parallax and animation
Hello Is this the theme of RTL languages are supported??
Sorry, RTL languages aren’t supported 
Is RTL support will be added in the future?
Yes, we think we will add it in next update with new pages. What language you want to use?
RTL my language is Persian.
Ok, we’ll look for font needed
Ok, thank you
nice work, DCSF
Thanks!
Nice Design, Looking for a developer if you’re interested email me @jesse.nowww@gmail.com
Thanks
