Discussion on CropIt - Photography

Discussion on CropIt - Photography

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66 comments found.

Hi I have updated all the platform, wp, plugin and theme. Then I disabled Gutemberg with a plugin, but unfortunately all the page content is in the WordPress editor and not in the visual theme editor. This means that if I refresh the page, I lose all the style and functions of your editor. What happened ? do I have to do something else to make it compatible with the content that was there before?

Unfortunately, we can’t say what is the problem. Please resume your support and submit a support ticket https://support.promo-theme.com/

When you guys will update the theme. is there any change for elementor or wp bakery. please update the theme asap please.rest this theme is perfect. <3

Hello! Sorry, we are not planning to use WPBackery or Elementor in this theme.

Hi, i´m using the demo content, but made a mistake, i would like to know how to reset my footer to initial parameters, is there a way? Thanks !

Hello! You can reinstall the demo content (or install it on test site and export XML file with widgets) or you can create a support ticket and we’ll send you this XML file https://support.promo-theme.com/

I cannot open a support ticket on your website! Please can you send the required XML file and specs to info@pixelgrafia.com, i´ve modify a kit of thing on the theme, thanks!

Hello! Your support had expired. Please extend it and create a support ticket

is there a possibility to show animated gifs even in the preview?

Please change this code https://c2n.me/4aRKBLf

you’re awesome! Thanks a lot

You are welcome!

Hi. Can you help me please. I always receive this error message during previews: Updating failed. The response is not a valid JSON response.

Please provide your URL and WP login to support@promo-theme.com #6390

Hello, Thanks for your help. Now it’s ok. Best regards.

You are welcome!

Doesn’t work with wordpress 5.4 – It destroyed my whole website. What a mess!

Hello! Everything works fine. You need to update all required plugins too.

Thx a lot. After you’ve installed the Gutenberg disable plugin it works fine!

You are welcome :)

i need help i run this theme but i not Install all demo this my site ساترین

design site طراحی سایت

Hello! Please contact us via support form from the account which has bought our theme.

Portfolio thumbnail size generated is 1000px * 1000px, even after uploading 400px image, unyson portfolio generate 1000px images. how to reduce that

Hello! Your support has expired, please resume it.

i have sent different support tickets and even comments regarding this issue which you guys can’t solve yet. Now i found out these bug in your theme.

1. Portfolio thumbnail is generated at 1000px which doesn’t have option to change. 2. Portfolio load all the images together even though pagination is enabled.

This cause my website to drag and lose my google ranking.

These two bugs making this theme not usable for a portfolio website. You guys cant solve my issue for 6 months now you want me to renew support. better i will choose some other theme or portfolio plugin.

Sorry, we don’t have this bug. Check the settings of your tans php

I installed the theme but i can install the demo content. If i go to “Tools” i dont see any link to “Install demo content”. please could you help me ?

i see the demo pages that doesnt work are all the “Photographer” ones…

i was running php 7.1 version and it didnt work. now i upgrade to php 7.2 but still doesnt work. i can see just few pages from the demo. 70% of pages dont work

Please contact our support team and send them your URL

gallery section is too slow after adding 250 images, we have to disable showing gallery in homepage to make the website load. Otherwise website will take about 35 to 55 sec to load. Regenerated all thumbnails and optimized all images with shortpixel.

its not about images, theme is loading full size image instead of thumbnails in gallery.

Our support team has anwered in all variants and show it in the code that thumbnails are used.


after updating all plugins and wordpress version, the slider has disappeared…please advise

Hello! Don’t forget to update Unyson extensions.

Obviously it is not possible to add google fonts in the child theme. The description (template documentation) seems to be wrong.

No, it doesn’t! I tried it in the Crop it-Version you deliver. I have tried it with the fonts “Jacques Francois”, “Dynalight”, “Eater” and some other fonts which occur in your theme setting. None of them are shown in the frontend of the Website. Again, why don’t you just explain how to install and use a new font in your theme???

Please Install the version 2.1.8 and check.

There is issue related to Background Image for banner on the Iphone and Apple devices.

Hello! Please contact our support team with this issue and attach the screenshot ;)

is there a way to have the portfolio items click to directly to a url rather than a project or popup?

Hello! What URL? By the WordPress standard functionality the portfolio item can open a photo or the project page. So, at the moment there is no feature to open any URL.

editor field not working the codes I have created already appear https://i.hizliresim.com/9N5RdO.jpg https://i.hizliresim.com/qvl3WV.jpg

Hello! You need to extend your support and update the Unyson extensions.


Let me ask some pre-sales questions;

1. can we allow others to log in and upload their photos ? 2. suppose we have different sizes of images , can we give different prices for each size ? can we allow the basic size to download free ? (1024*800) 3. when billing, are we able to make invoices automatically for the users who are uploading photos? For example: We have two clients. David and Brayan. End of the month we want to send invoices for them separately. Is this feature implemented?

Thank you.

hi, what plugin are you using on your demo for lightbox an woocommerce? your images show a white border on lightbox, but after i installed the lightbox is just black no X to close and no border, please help, thanks

Hello! We use photoswipe :)

Hello there I bought your theme. But there are a lot of mistakes. When I click on the category headings of the portfolio, it does not bring pictures at the bottom. After all the pictures in the first project are called Load More, they bring the pictures of the other projects. In addition, the gallery only shows the prominent image of the project. Did not you have to show the project’s gallery to Lightbox when you clicked on the project?

Hello! Please contact us via support form.

Hi! I was wondering if you could help me. My mobile version of the site menus is not showing. http://www.ambeesphotography.com

Hello! Please contact us via support form :) Also, you need to extend your support



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