69 comments found.
Before I buy it, can I see a documentation?
Hi, I bought this html template, I see in the menu that there is a blog layout but how to integrate a real blog (wordpress for example) in this template with the same layout?
Hi there, This is an HTML Template to convert it into WordPress you have to code it for WordPress CMS on your own.
Thanks
Hi guys, it is regarding the license for WP Bakery Composer plugin, I cannot edit my pages without it and cannot update it. other themes I have I can update it through the Envato Toolkit Plugin but cannot find your theme on it on my dashboard.
This really needs sorting out asap can you update?
P.S. I tried creating a ticket and the website said that my email is already registered (which it is) and asks me to login which I can’t because there is nowhere on your website to login.
Regards
Hi there, Which template have you purchased?
Thanks
It is with the Decor Theme, there still hasn’t been an update regarding this plugin. Other people who sell this within their theme package manage to keep it up to date within the theme.
Please refer to my other support post, at the end I explain how this can be done automatically to stop it happening again. Also not the ghostpool link I have posted there explains what code needs to be changed.
Can we please have a speedy fix to this as I haven’t been able to edit my website for months now and I don’t want this happening when my support runs out for me to be told you cannot help me.
Regards
We did not release decor for WordPress.
Hi there,
Please regenerate MAP API and connect again. Google has change MAP API structure.
I tried but still its not working
Please quickly delete your details. And Create issue here: https://themehippo.com/tickets/
Hi. This is one of the best themes available! Your work is amazing.
I have a question, though. Is it possible to make the menu fixed on the top of the screen, even when the page is scrolled? Is there a feature to make that happen easily?
Yes . Just use bootstrap feature class for that. Check this example https://getbootstrap.com/examples/navbar-fixed-top . Just add a class “navbar-fixed-top” in your nav class. Thanks
Removed – sorted -
Sorry I did not got your message ! Can you write more ? Thanks
Thanks themehippo, but it was my error. It was about the contact form but I was not using the latest update! Problem was fixed – Oops 
Thanks for letting us know. Happy to hear that your problem is solved. Thanks
Hi themehippo – on the portfolio page, how can I allow the user to navigate from one portfolio item to the next when viewing the photos in the lightbox? Can you please provide me with the code to do so? Thanks!
Hello there, could you please open a ticket about it?
Thank you 
Yes – opening now!
Hello? It’s been a week with no answer to my question… Can you please help?
I now also noticed the mobile menu doesn’t exist – please help!
Theresa
Hi, Can you please give me support link ? So I can be confirmed about your support ticket ? Thanks
Need to have a gallery with more than one ligtbox enlargement pic.. plz answer fast
Hi, For support please use our support forum. There our support team will help you on this issue. Just open a ticket there. Thanks
Hi, I purchased the theme and I am very happy with it because it is a very good piece of work, but I have one little problem with the contact form. It is working good – I get the emails but the field of the customers email is not included in the mail. All other details like name, phone, subject and the message are included only the email adress of the client is not there!! but this is very important so i could answer the requests !!! Please help me to solve this problem !! I already contacted the support on 1st of July and did not get any answer !!! Best regards Aldin
Problem solved! Thx to the team!
You are welcome
Hi, Impossible to install the theme because there’s no style.css file ??? What can I do?
Hi, Would you please open a support ticket at http://www.cloudsoftwaresolution.com/support/
Hi themehippo – is there the ability to change the slider animation to a fade instead of what is currently displayed in the demo? Thanks!
Yes if you wish you can change animation to fade. Thanks
Hi I really appreciate the good work – I worked now 2 days with the pages having NO problems, great and thanks! Only one little question occured – canyou help? I try to isolate the lightbox functions for one page: Lightbox for one pic is no problem but it is possible to have a gallery/more than one ligtbox/enlargement pic? Thanks a lot and happy Easter! Uta
For any help ask support to http://themehippo.ticksy.com/
Regards
I did so – 6 days now ago and I am quite disappointed getting NO answer:-(
We are extremely sorry for that, please check now its answered.
Thanks
Hi, can we change rtl for arabic web site? Please help.
You have to do it manually by yourself
What can I do? Which code must I change in css
Download again and its included with the package. Thanks
Hello!
I cannot see a way to filter projects. For example, I want to use the template page ‘Project Two’ in several places to display a filtered set of projects. This is usually done by using categories – just can’t see a way to do that here.
Great theme by the way.
thanks
Its by tag. Thanks
Hi there,
Great site.. Is it possible for the main menu to be ‘Sticky’?
Thanks, we will add “sticky menu” feature in next update.
Hi there, I downloaded the updated files just now. Did you happen to have an option for the main menu to be sticky?
thanks,
You can do it very easily. But currently we did not give sticky support. Thanks
Once again me.. I cannot open grid portfolio .. pictures do not apear.. what should I d?
It’s our pleasure to help you. Don’t feel hesitate to ask any support. Please open a support ticket at http://themehippo.ticksy.com/ and share your URL or screenshots for get better support. Thank you.
Hello,
I did buy your template but I have a problem something about changing content. I change menu item but I can not find where the sidebar menu items chance. Please help me about this as soon as possible. You can find my web site link as below and you can check the sidebar: ....................................... Thank you.
Hi, esasteam, Thanks for your message, There is a different menu(offcanvas-menu) for mobile or small devices. You will find the code in bottom area of every (index.html) pages named “sidebar menu”. You can change menu item from there for sidebar menu.
Thank you ;))
Hi, I´m about to buy this template, but first, I need to know if the contact form works. Thanks!
Hi tato158, Thanks for your comment. We have a working contact form with this template. We checked it on several live server and it works good.
Hello! Greetings from Poland ! My questions are: 1. do you even consider to create a wordpress version of this theme? 2. how much will it cost? or as regular license owner can i just update for free ?
Hi zacha5, Thanks for greetings. 1. We have already made wordpress version of this theme. We hope you will see it in next month. 2. Cost will be as regular price of a wordpress theme and all updates are free for our respective clients.
Hi Problem sending messages nothing happens i dont see the captcha either in the download ????
seen im not the only person with this problem
We didn’t add any captcha in contact form. Please check “sendemail.php” file and replace all required field with your own mail. For more support please open a support ticket at themehippo.ticksy.com Thank you.
ok i recieve the email but when clicking on the send message button it changes briefly to sending then back to send message but i dont get the message saying sent or error ??? any ideas
